Trusted Agent profile · London
★★★★★
1,560 reviews across 2 platforms
122 Whitechapel High Street, London, E1 7PT
Chase Evans New Homes's office in London, at 122 Whitechapel High Street, is rated 4.7 out of 5 across 1,560 reviews on two platforms, including 294 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMy rented property is with Chase Evans…
My rented property is with Chase Evans Property Management’s, and Edmond is always being responsible and helpful! They solved out things quick, and made the entire check-in/check-out process easy for me. I would definitely come back to Chase Evans if I’m looking for new property in the future.
Thank you for your review Chenglin, glad to hear Edmond could help you.
5/5
TrustpilotPositive experience with Kin Lee
It has been the second time Kin helped me with contract renewal. Kin is professional and responsive, and managed to bring about a good outcome for both landlord and tenant. Highly recommended.
Thank you for your review, glad to hear Kin could help you.
5/5
GoogleGreat letting agent to deal with, helped me find the exact type of property i needed at the right price. Helpful, supportive and informative the whole way. Thank you to Raymond and Lisa for all your help.
hank you for your review Craig, glad to hear Raymond & Lisa could help you.
5/5
TrustpilotAmruta was very helpful and courteous
I was happy with the renewal process because of Amruta’s excellent customer service. She was very helpful, responsive and efficient. Thank you Amruta.
Thank you for your review Ruby, glad to hear Amruta could help you.
5/5
GoogleIvan went above and beyond what was expected to help me with the property I found. He was extremely supportive and helpful throughout the process. I cannot express how patient he has been ⭐️⭐️⭐️⭐️⭐️
Thank you for your review Sodaba, glad to hear Ivan could help you.
5/5
Trustpilotpositive experience with Kimberly
One of the property managers Kimberly Fernandes was really helpful and responsive and arranged contractors to fix my faulty balcony door very quickly, and she constantly checks up on the progress to make sure things are going smoothly.
Thank you for your review Sirui, great to hear Kimberly could help you.
5/5
TrustpilotCamille was my renewals officer and she…
Camille was my renewals officer and she was great. She guided me every step of the way and was very responsive.
Thank you for your review, glad to hear Camille could help you.
5/5
TrustpilotHighly recommend Chase Evans.
Have been renting with Chase Evan’s since 2018.Extremely supportive and fast in their responses. Danish Ashraf the property manager has been super supportive and helpful and takes the time to understand us at tenants and we really appreciate it especially since renting can be extremely stressful and costly, Whenever we have faced problems with the flat, we just log it into a portal and then it gets actioned quite quickly too!
Thank you for your review Nancy, glad to hear Danish could help you.
5/5
TrustpilotGreat service
Kimberly Fernandes has been extremely empathetic and helpful. My apartment issues were resolved within 3 days! I can always count on the service provided and wish I could give him 10 out of 5 stars!
Thank you for your review Maria, glad to hear Kimberly could help you.
1/5
TrustpilotNo response, can't get back rent deposit
Would advise anyone when reading these good reviews. Been a tenant, trying to get back rental deposit, left the apartment two months, one week delay on any email reply, there is a number to call but you will never find your property manager, tried to reach once but she didn't seem to know what you are talking about. Now can't get back my rental deposit, no one to contact to, even today no one picks up the phone. Not to name names, perhaps it's just my bad luck with all the wonderful reviews from others.
Dear Customer, Thank you for your review - we do read them and take any feedback seriously. We would be very grateful if you could provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter.Regards,
1/5
TrustpilotTenants beware
I rented a property managed by Chase Evans. The initial rental experience was smooth, but absolutely horrible after.They gave me a property manager email. When I needed to contact him, I got no reply. After a few weeks, I started emailing and calling other random contacts I found online and it turns out he left the company, no notification to me - i.e. no point of contact for issues.I got the new email for property management. They don’t reply either. I needed to ask a maintenance question. No reply. Needed to arrange for a tenancy reference for my new flat. No reply, took weeks of stressful back and forth.After I left, their inventory then claimed a bunch of damage that was already present, contradicting the inventory they did when I moved in. They refused to discuss this in any detail.Tenants: avoid at all costs Landlords: your tenant will have no real point of contact despite that being what you pay for, so maintenance issues and so on will go unheard.Update: Now 3 months on, they haven’t updated the heating bills to the new tenant despite me emailing repeatedly. I’m getting debt collection letters for heating that isn’t mine and I can’t get an answer out of Chase Evans. The nightmare continues.
Thank you for your review of our services. We are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, and would be grateful if you could provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter.
5/5
TrustpilotMany thanks to Chase Evans for years of…
Many thanks to Chase Evans for years of help and service. Ginny Pattni is a very nice person who has done all the helpful things for me.
Thank you for your review Yu, glad to hear Ginny could help you.
5/5
TrustpilotVery easy to get on with and pleasant…
Very easy to get on with and pleasant .exchanges
Thank you for your review.
5/5
GoogleBinnacle House B203- Oct 2023 Thank you so much for Shahid Miah and Grant Walker in the new letting. It is a thorough arrangement and outstanding service. I highly recommend Shahid and Grant to you! Wilson
Thank you for your review Wilson, glad to hear Shahid & Grant could help you.
5/5
GoogleA very smooth process with the help and great service from Chase Evans. All staffs , especially Raymond and Lisa are super kind and helpful and have provided clear guidance and assistance whenever we have queries.
Thank you for your review Kevin, glad to hear Raymond & Lisa could help you.
5/5
TrustpilotGreat Management
Our property manager Danish Ashraf from East Property Management was so polite and helpful. There was some problem with our dishwasher and an engineer was arranged to check up the issue. Thank you so much for being so prompt and professional in resolving the issue.
Thank you for your review Palak, glad to hear Danish could help you.
5/5
TrustpilotWe had the pleasure of working with Kin…
We had the pleasure of working with Kin Lee (Senior Renewal Coordinator) during the move out process. We appreciate all his assistance throughout the end of the tenancy process and that he communicated all our requests to our landlord and got back to us very promptly. Overall, it’s been a great experience working with Kin, Chase Evans and our landlord during our tenancy. We wish them all the best.
Thank you for your review, glad to hear Kin could help you.
5/5
Trustpilotlong standing customer
Chase Evans have managed my properties for several years and have delivered every time. Kin Lee has been great and has always been helpful in renewals.
Thank you for your review Enzyme, glad to hear Kin could help you.
5/5
TrustpilotGreat experience with Property Manager
Great experience with Chase Evans Property Management sia we got assigned Tia Munroe as property manager. Tia was professional, quick to respond and solved our issues in timely manner since we reported them. Tia was able to get the team to investigate and fix the problems very promptly.
Thank you for your review, glad to hear Tia could help you.
5/5
TrustpilotEnd of tenancy
We have been happy with the way the contract has been held through this year with Chase Evans! The team is great, in particular we would like to say a massive thank you to Saleem our agent, Tereza who helped us with our documents to sort at the beginning and Louis for his always prompt help!
Thank you for your review Marta, glad to hear Danish could help you.
5/5
TrustpilotGreat Service and Support
Smooth rental and renewal process with professional staff. Kin Lee was helpful and responsive throughout. Overall, a straightforward experience.
Thank you for your review Pavel, glad to hear Kin could help you.
5/5
TrustpilotGreat contact renewal experienced handled by Kin
Kin is our new Chase Evans contact point. He is very professional and patience with the questions I have. The whole renewal process is smooth and satisfactory.
Thank you for your review Felit, glad to hear Kin could help you.
5/5
TrustpilotGreat collaboration
Kin was a smart and reliable, very timely to answer questions and help, and to the solution. Very lucky enough to work with him.
Thank you for your review Fiona, glad to hear Kin could help you.
5/5
GoogleTony and Marlee were highly professional and fantastic throughout the purchase of my flat. We ran into a number of issues during the process and Tony communicated well and made sure the process ran smoothly.
Thank you for your review Thomas, glad to hear Tony & Marlee could help you.
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