Trusted Agent profile · London
★★★★★
1,563 reviews across 2 platforms
122 Whitechapel High Street, London, E1 7PT
Chase Evans New Homes's office in London, at 122 Whitechapel High Street, is rated 4.7 out of 5 across 1,563 reviews on two platforms, including 294 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Chase Evans New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat contact renewal experienced handled by Kin
Kin is our new Chase Evans contact point. He is very professional and patience with the questions I have. The whole renewal process is smooth and satisfactory.
Thank you for your review Felit, glad to hear Kin could help you.
5/5
GoogleTony and Marlee were highly professional and fantastic throughout the purchase of my flat. We ran into a number of issues during the process and Tony communicated well and made sure the process ran smoothly.
Thank you for your review Thomas, glad to hear Tony & Marlee could help you.
5/5
TrustpilotGreat collaboration
Kin was a smart and reliable, very timely to answer questions and help, and to the solution. Very lucky enough to work with him.
Thank you for your review Fiona, glad to hear Kin could help you.
5/5
TrustpilotI was genuinely impressed by the level…
I was genuinely impressed by the level of service. Kin Lee was very prompt and receptive to my concern. In addition, he is very detail minded person and he ensured that everything was done precisely and on time. Thank you Kin for your great customer service!
Thank you for your review Wendy, glad to hear Kin could help you.
5/5
TrustpilotAmruta was very helpful in negotiating…
Amruta was very helpful in negotiating the terms with our landlord. She exceeded our expectations in hard times. We had a great experience with her.
Thank you for your review Sarah, glad to hear Amruta could help you.
5/5
GoogleSmooth process for renting out our apartment. All thanks to the team of Nahida and Grant.
Thank you for your review, glad to hear Nahida and Grant could help you.
1/5
TrustpilotMy second review about this absolutely ridiculous agent
As I thought I would get my deposit and overpaid rent transferred back. This agent inform me that she have transfer me the money and process this on Monday (11/12/2023). Usually it would take one day for the money to be in my bank. It’s Friday now no money receive. I start emailing her since Wednesday and got no responses back and it happens the same when I emailed her on Thursday. I have try to be patient with the spamming emails and replied her emails quickly and kindly. But not giving me my deposit and overpaid rent back is another story. She could have simply tell me there’s an issues. She chose to make up a story that the money has been sent and ignore my emails simply asking for proof of transfer. I will put her name here even if this review gets flagged to remove her name out.
Thank you Piano for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
GoogleNahida Uddin was incredibly helpful, communicative, and professional during my property search. I highly recommend her.
Thank you for your review Agota, glad to hear Nahida could help you.
5/5
TrustpilotBrilliant Renewals Handler
During the renewal process for our tenancy agreement, Molly Pariyanukul was our dedicated Renewals Handler and she was great. Very prompt in replying, helpful and efficient.
Thank you for your review Llona , glad to hear Molly could help you.
5/5
TrustpilotHave had a great experience renting…
Have had a great experience renting from Chase evens. Chanelle Da-Silva has been amazing to work with, she has made sure the property had no issues and was very helpful throught the tenancy term. A fantastic organisation to rent a property from.
Thank you for your review Gov, glad to hear Chanelle could help you.
5/5
TrustpilotFrankie and Rinna were responsive and…
Frankie and Rinna were responsive and accomodating. They are professionals who are easy to work with. Recommend working with them.
Thank you for your review Michelle, glad to hear Frankie and Rinna could help you.
5/5
TrustpilotChase Evans’ Property Manager
Chase Evans’ property manager Vivek Buxani has been our main point of contact since our move in, and he’s been fantastic. He’s been extremely helpful in all aspects and has managed to solve any issues that we’ve encountered.
Hi Harvey, thank you for your review! We are so glad to hear that Vivek could help you.
5/5
TrustpilotGreat speed of response and resolution of issues
We have had an excellent experience with Catarina as our property manager. We've raised about 8 different items over the past few months and each time received an update, within a day, that a contractor will be coming to inspect and sort it. We're very grateful for her proactiveness as we receive regular updates whenever an issue is raised and we remain continually impressed by the speed of response/resolution since working with Catarina.
Thank you for your review Alex, glad to hear Catarina could help you.
5/5
TrustpilotMolly is just a great negotiator
Molly is just a great negotiator. She is very professional and efficient. We have much confidence to let her handle the terms of renewal for us.
Thank you for your review Jimmy, glad to hear Molly could help you.
5/5
TrustpilotQuick professional effective service.
I would like to praise agent Catarina C from Chaseevans. Lately we had issues with broken boiler. Catarina was very professional, fast and effective with super fast communication and excellent speed of service!We enjoyed hot water 2 days later👍Big thank you once again, more agents like her!!!
Thank you for your review Iwona, glad to hear Catarina could help you.
5/5
GoogleI had a great experience working with Faisal as my real estate agent. He was always very cooperative and dedicated to helping me find the perfect property. His professionalism and attention to detail made the process seamless. Highly recommend!
Dear Wong, Many thanks for taking the time to review our services. We are delighted to hear that Faisal continue to deliver excellent service securing tenants for your properties. Thank you again.
5/5
TrustpilotOur experience with Kimberly Fernandes…
Our experience with Kimberly Fernandes was fabulous and the issue of a faulty washing machine was resolved at our apartment. She replied promptly to our calls and gave us positive assurance everytime.
Thank you for your review Paushali, glad to hear Kimberly could help you.
5/5
Trustpilotsuperb customer service from Eric Pang
superb customer service from Eric Pang, although the process took a while Eric handled everything with a high degree of professionalism
5/5
TrustpilotHighly recommend working with this agency
I had a positive experience with the Chase Evans agency team in general but in particular, Molly Pariyanukul has been absolutely great! Especially during times when rent has been increasing like crazy and it is easy to replace tenants, she has handled the entire process of my rent renewal with grace and a lot of understanding whilst still taking a pragmatic stand. She has checked in and made sure I was well taken care of during this stressful process which I'm sure a lot of other tenants are facing as well. I really appreciated it!
Thank you for your review , glad to hear Molly could help you.
2/5
Trustpilotvery slow letting deposit release & fixing check-in discrepancies
Speed up the release and reduce the haggling over unimportant issues regarding the return of a letting deposit. It took months after my check-out process to release the deposit when there were clearly no real issues in my case. In addition, very slow to address check-in document issues. In my case, a few were never addressed after a year. Aggressively using no-fault evictions clause, beware! I have money to buy a property but will make sure I don't work with this company.
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotThank you Vithu
I had a fantastic experience with my property manager Vithu. They really went above and beyond to ensure that all the necessary work was completed promptly. They were always available to address any concerns I had and made sure that the deposit release process was smooth and hassle-free. I appreciate the effort they put into managing the property and their dedication to providing excellent service. Being with Chase Evans for a long time, I haven’t had a easy and smooth process with the previous property managers. Thanks, Vithu for making my experience as a tenant a positive one. I hope you stay for long as my property manager!
Thank you for your review Kai, glad to hear Vithu could help you.
5/5
TrustpilotExcellent and swift service provided by Maristella from Chaseevans
Excellent and swift service provided by property manager Maristella Marangi from Chaseevans for an issue with the washing machine in this rented property. I received prompt reply over e-mail and the case with the service contractors was expedited until its closure. Many thanks Maristella!
Thank you for your review Sourav, glad to hear Maristella could help you.
5/5
TrustpilotFast and quick- accurate approach
Gladys Kiala is very responsive and acts fast- the recommendations were accurate and our renewal was completed very fast.
Thank you for your review, glad to hear Gladys could help you.
1/5
TrustpilotDO NOT RENT A PROPERTY FROM THIS…
DO NOT RENT A PROPERTY FROM THIS COMPANY! They have made my life a living hell for 6 months. After reading other reviews, I can see it’s not just myself facing these issues. If you’re thinking of listing a property with these guys - save your tenants the stress & go elsewhere. If you’re thinking of renting a property from these guys - DO NOT DO IT- it’ll be the worst decision you make. This company left me with toilet water leaking on my floor for over 3 months, causing damage to the property, damp & extremely unhygienic conditions, nobody at Chase Evans seemed to care or even want to help me with these issues. Left me with a broken washing machine in the property for 3 months, despite me raising this with them over 10 times all in an attempt to blackmail me out of the property. Been forced to spend my own money on laundry services for 3 months because they refuse to assist. The day I raised a formal complaint - I received notice to vacate the property. I’ve still not received a complete answer to my formal complaint. Nobody at Chase Evans seems to get back to me. Absolute cowboys, have caused me emotional distress and left me with a huge bill. I’ve now had to contact the property ombudsman, citizens advice and the police in a last ditched attempt to stop these criminals discriminating against me any further or forcing me out of my home.
Thank you Conor for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
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Tell us what you need and we'll put you in touch. Chase Evans New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
