Trusted Agent profile · London
★★★★★
1,696 reviews across 2 platforms
1 Crescent Arcade, London, SE10 9EJ
Part of Chase Evans, see every office.
Chase Evans's office in London, at 1 Crescent Arcade, is rated 4.7 out of 5 across 1,696 reviews on two platforms, including 353 Google reviews rated 4.6.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe had a great experience! Ginny Pattni helped us sell our property..she was always very proactive and on top of things! She made the process very smooth for us and we thank her for all her hard work!
Thank you for your review Vaso, glad to hear Ginny could help you.
5/5
TrustpilotWe had a great experience
We had a great experience! Ginny Pattni helped us sell our property..she was always very proactive and on top of things! She made the process very smooth for us and we thank her for all her hard work!
Thank you for your review Vasiliki, glad to hear Ginny could help you.
5/5
TrustpilotProperty management
Thank you Max Qian with the assistance provided during the checkout process and for help retrieving items that were left behind.
Thank you for your review Helena, glad to hear Max could help you.
5/5
Trustpilotexceptional property management services
Danish Ashraf and the VIP Team provided exceptional property management services, demonstrating professionalism and expertise throughout the process. Their attention to detail, excellent communication, and dedication to client satisfaction make them a standout choice in the industry. I highly recommend them for anyone seeking reliable and proficient property management solutions.
Thank you for your review Amanda, glad to hear Danish could help you.
5/5
GoogleWe were very grateful to work with Ginny Pattni, from Chase Evans. She was instrumental in our buying process, and we likely would not have completed in time without her help and perseverance. She was very polite and professional, and most importantly she got things done. We would most certainly look forward to work with Ginny again, should the occasion arise.
Thank you for your review Raisa, glad to hear Ginny could help you.
5/5
GoogleGinny Pattni has being very helpful on managing and selling of our property.
Thank you for your review James,glad to hear Ginny could help you.
5/5
TrustpilotGreat help and timely responses
Great help and timely responses! Thank you Kimberly Fernandez
Thank you for your review Ritoma, glad to hear Kimberly could help you.
5/5
TrustpilotHappy customer
Kin was very efficient and I'm very happy with the service provided. I would highly recommend this company. No issues at all.
Thank you for your review Jaime, glad to hear Kin could help you.
5/5
TrustpilotI was helped by Mikkel he has been very…
I was helped by Mikkel he has been very helpful and pleasant to communicate with
Thank you for your review Felicia, glad to hear Mikkel could help you.
1/5
TrustpilotScammers
Scammers, Never rent a property from them. I have been renting in UK for over 8 years and had worst experience with them (and later I found out that its not just me).1. No support from property manager for issues 2. Would not return deposit for over 6 months (quiet common)3. Worst property management and communication
Thank you Jonty for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotBest estate agent ever
Best estate agent ever Professional and efficient High recommended particularly Sharlene Richards and Kin Lee.thank you!
Thank you for your review Yao, that’s great to hear.
5/5
TrustpilotMurat has been super helpful
Murat has been super helpful through a complex tenancy change, including renovations and repairs, whilst quickly bringing in new tenants. Great service!
Thank you for your review Cliff, glad to hear Murat could help you.
5/5
TrustpilotHelpful and friendly
Our senior property manager Sharlene Richards is very helpful and she respond very quickly. The issue has fixed within a day.
Thank you for your review, glad to hear Sharlene could help you.
5/5
TrustpilotGood letting agent
Would definitely recommend Darnell McDonald from Pan Peninsula Office. He has good knowledge about letting market and is very responsive.
Thank you for your review Sam, glad to hear Darnell could help you.
5/5
TrustpilotChanelle is great !
Chanelle is great !! She always responded very quick to my emails.Very helpful and polite :) Pleasure to deal with her.
Thank you for your review Aneta, glad to hear Chanelle could help you.
5/5
TrustpilotThanks to Madison Feng of Chase Evans
Thanks to Madison Feng of Chase Evans. Good service, very helpful, diligent, prompt response and achieve what I requested.
Thank you for your review Danny, glad to hear Madison could help you.
2/5
GoogleNot a great experience with these guys at all. Firstly lots of delays when we had made an offer and they were liasing with the landlord. Then when the offer was accepted, deposit and referencing started, the admin assistant made a huge fuss out of me going to Greenwich (currently based in the other side of London) to show my passport during the COVID crisis which to me, was completely unacceptable and somewhat dangerous with everything going on. She only gave up when I mentioned my lung condition and they could do it over VC after all... Then I got a phone call from them saying the existing tenant had decided to stay so the property was now unavailable and they would have to terminate the process. The current tenant hadn't been in touch with them either way to confirm if she was continuing to stay or not, so they went ahead and marketed the property as if all was fine and booked a check out for the tenant. Due to the changes in COVID restrictions they apparently could not force her out (not what these legislations were made for but that's another issue!). This in my opinion is sloppy and it just doesn't add up. Apparently the tenant had gone back to Asia at the start of the COVID crisis and they knew this - so I don't know how they were planning the check out. I then offered to wait for the 3 months eviction period and to commence the tenancy after that, but I was told that the current tenant pays annually so the landlord would rather have the money upfront. Greed over a reliable and communicative tenant I guess. I've never left a bad review in my life, but the rental scene has been a nightmare the past few months and this situation has really put us out to the point that it's left me without anywhere to stay and back at my parents as my old tenancy ended. Do your due diligence before you market properties and allow for some transparency.NegativeProfessionalism
Thank you for taking time to write the feedback and we are very sorry things didn't work out this time.
5/5
TrustpilotMadison Feng is courteous and responsive
Madison Feng is courteous and responsive. We are happy with the service in renewing our new tenancy agreement with the tenants.
Thank you for your review Godfrey, glad to hear Madison could help you.
5/5
TrustpilotNice and fast
Edmond from chase evans property management is really nice and quick in response. Sharon is also nice. Both solved my problems quickly.
Thank you for your review, glad to hear Edmond & Sharon could help you.
5/5
TrustpilotMolly Pariyanukul was very efficient…
Molly Pariyanukul was very efficient and effective, and great at communicating. Thank you!
Thank you for your review, glad to hear Molly could help you.
5/5
TrustpilotMurat Colak has been super helpful…
Murat Colak has been super helpful throughout a complex tenancy change including repairs and refurbishment. Delighted to be working with you Murat!
Thank you for your review Cliff, glad to hear Murat could help you.
5/5
TrustpilotVery good experience
Very good experience, Danish Ashraf was friendly and responsible. Solved my problem very quickly.
Thank you for your review Yang, glad to hear Danish could help you.
5/5
TrustpilotIn the clarification of the selective…
In the clarification of the selective license procedure, Domenica is very helpful and responded immediately when I seek help.
Thank you for your review Diane, glad to hear Domenica could help you.
5/5
TrustpilotReally great experience
Really great experience. Danish Ashraf is always very nice and helpful.
Thank you for your review Xiyan, glad to hear Danish could help you.
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