5/5
TrustpilotKin Lee was very helpful in helping me…
Kin Lee was very helpful in helping me negotiate with tenants and he always responds rapidly.
Trusted Agent profile · London
Chase Evans London reviews
★★★★★
1,763 reviews across 3 platforms
1 Millharbour, London, E14 9XP
Part of Chase Evans, see every office.
Chase Evans's office in London, at 1 Millharbour, is rated 4.7 out of 5 across 1,763 reviews on three platforms, including 368 Google reviews rated 4.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotI have been able to make well unformed…
I have been able to make well informed decisions and the information given is usually timely , responses to my questions were forthcoming. My experience is that staff (Kin Lee) is very diligent and helpful.
Agent replied · 28 December 2024
Thank you for your review, glad to hear Kin could help you.
1/5
GoogleMy experience was really bad. Their management is super bad. I was talking to a staff named Aryola Brami who gave us a confirmation to view an apartment one day before but cancelled it last moment. For two of the properties, they had no keys and couldn't get hold off the tenants- CLEAR MANAGEMENT ISSUE. The staff is also not flexible. On being asked to wait from 11:20 till around 6pm, I was quite flexible but when it came to changing their diary, they straight away rejected. They don't really value customer's time. VERY VERY BAD EXPERIENCE! MY HUSBAND AND I ARE VERY VERY FRUSTRATED. She knew it very well that we had to take a decision today but still proposed for Monday without even giving a guarantee that a viewing can be confirmed. VERY POOR MANAGEMENT
Agent replied · 11 June 2024
Thank you for you review and please accept our apologies for you were unable to view the chosen apartment. We at Chase Evans take tenant occupiers’ privacy very seriously. Therefore, we would never enter an occupied property without the tenant’s full approval, although the keys for the apartment may be available with the development’s concierge. In the unfortunate case of yours, we couldn’t obtain the tenant’s approval in time. Again, we apologise for any inconvenience caused and especially if we had wasted your valuable time. Should you wish to give us another chance, we would like to assign another member of our staff to assist you with the search assuring you can view the chosen apartment at the convenient time, subject to the current tenant’s approval too. Kindest Regards Chase Evans Team marketing@chaseevans.co.uk
5/5
TrustpilotThanks Davide
Thanks Davide - thanks for all your help with obtaining a renewal of the lease - excellent service as always.JM
Agent replied · 10 June 2024
Thank you for your review Joe, glad to hear Davide could help you.
4/5
TrustpilotMadison Feng has been helping along…
Madison Feng has been helping along with the tenant renewal, her service was pleasant and satisfactory. Thanks.
Agent replied · 10 June 2024
Thank you for your review, glad to hear Madison could help you.
5/5
TrustpilotIve recently got in touch with my new…
Ive recently got in touch with my new property manager for east property managment, Danish Ashraf, and ive been greeted with nothing but respect and perfect communication! Danish is fast and efficient when it comes to solving any of the issues I have with the flat. 10/10 experience!
5/5
TrustpilotI was very impressed
I was very impressed with the way Chase Evans supported me whilst I was renting a property in Woolwich in 2021/2. The process of securing the tenancy was very smooth, and the support I received while renting was good. In particular I appreciate the support given to me by Max Qian in terminating the tenancy, he was very helpful, efficient and prompt in steering me through the process
Agent replied · 10 June 2024
Thank you for your review Linda, glad to hear Max could help you.
5/5
TrustpilotEfficient as always
Chase Evans have been my agent for quite a few years now. Just wanted to leave a positive review for Molly Pariyanukul from the renewals team who was not only quick with my tenancy renewal request, but also helped successfully negotiate the rent with the landlord in this time of increased living costs and rents.Keep up the good work, Molly!
Agent replied · 10 June 2024
Thank you for your review, glad to hear Molly could help you.
5/5
TrustpilotWe had a great experience renting…
We had a great experience renting through Chase Evans. Aurora Li assisted us throughout the end of tenancy process, specifically accommodating our suggestions in the checkout report and ensuring a timely release of deposit.
Agent replied · 10 June 2024
Thank you for your review Teja, glad to hear Aurora could help you.
5/5
TrustpilotMolly Pariyanukul is great!
Molly Pariyanukul is very helpful and thanks so much for her help!
Agent replied · 10 June 2024
Thank you for your review Alex, glad to hear Molly could help you.
5/5
TrustpilotThe new home was awesome
The new home was awesome, Mariam was very patient and professional, responded promptly and provided me with very useful help.
Agent replied · 10 June 2024
Thank you for your review Minxuan, glad to hear Mariam could help you.
5/5
TrustpilotSo happy to have Molly Pariyanukul as…
So happy to have Molly Pariyanukul as our dedicated renewals handler. She ensured that our renewals process was dealt with quickly and efficiently. In addition to that she ensured that our outstanding maintenance requests raised in our renewal discussions were seen to promptly.
Agent replied · 10 June 2024
Thank you for your review Lydia, glad to hear Molly could help you.
5/5
TrustpilotThank you
Thank you, Chaseevans for your handling of the renewal of my tenancy with my current landlords. The whole process was quick and efficiently handled by my dedicated renewal handler, Kin Lee. Thank you for your good service.
Agent replied · 23 October 2024
Thank you for your review Amanda, glad to hear Kin could help you.
5/5
TrustpilotIt was lovely working with Chase Evans…
It was lovely working with Chase Evans real estate agency that takes pride in its customers very professional especially Edmund Cheng who was my property manager who was the voice between myself and the landlord and eager to help with maintenance the best real agency I have worked with so far
5/5
TrustpilotRoman review
I had a problem with some internet infraestructure and Roman was the ONLY one who managed to fix this issue. Very efficient!This review and rating ONLY applies to Roman as the rest of ChaseEvans kept me waiting for more than 8 months... They receive a zero rating. But Roman was very reliable, so kudos to him.
5/5
TrustpilotKimberly Fernandes (East Property Management)
Kimberly Fernandes, our Property Manager (East Property Management) has been so swift in dealing with our issues and seeing everything was resolved from beginning to end! We have never had such an involved and concerned property manager, so we really appreciated the swiftness and dedication that Kimberly displayed all throughout. She's the best!
Agent replied · 10 June 2024
Thank you for your review Mara, glad to hear Kimberly could help you
5/5
TrustpilotSpecial Thanks to Louis of East London Team
Louis is most helpful in co-ordinating with the management office in getting the sudden leak of the air-conditioning unit fixed promptly! Wish Louis and his East London Team a prosperous and rewarding New Year!
5/5
TrustpilotKimberly Fernandes was doing very well
Kimberly Fernandes was doing very well！
Agent replied · 10 June 2024
Thank you for your review Zenan, glad to hear Kimberly could help you.
2/5
Trustpilot1/5 for Exiting the Tenancy and 4/5 for communications and repairs
[UPDATE 2023 February] 1/5 for when you exit the tenancy. Redundant deposit deductions and excessive cleaning fees included in the exit inventory report.Good rating for repairs and maintenance.I've been in contact with Xin Guo (VIP/Multi Property Management) twice for help needed on repairs or queries about the rented flat - decent comms.Overall, I will think twice on renting with Chase Evans again.
Agent replied · 10 June 2024
Thank you for your review Carlo, glad to hear Xin could help you.
5/5
TrustpilotTanwir islam and east property…
Tanwir islam and east property management have helped me a lot during my tenancy as they acknowledged any issue I had and made the process very smooth after I checked out. I highly recommend speaking to Tanwir.
Agent replied · 23 October 2024
Thank you for your review Fajar, glad to hear Tanwir could help you.
5/5
TrustpilotGreat experience
Great experience! My renewals handler Kin-Long Lee is very patient!
Agent replied · 10 June 2024
Hi Yuyang Che, thank you for your review! We are so glad to hear you had a great experience and that Kin-Long Lee could help you.
5/5
TrustpilotDanish is a nice guy and a professional…
Danish is a nice guy and a professional agency, really appreciate for his help
Agent replied · 10 June 2024
Thank you for your review Xiao, glad to hear Danish could help you.
5/5
TrustpilotDanish was super helpful and polite
Danish was super helpful and polite. Got my problem fixed super quick.
Agent replied · 10 June 2024
Thank you for your review Harshit, glad to hear Danish could help you.
5/5
TrustpilotI had a great experience
I had a great experience! I interacted with over 15 estate agents during my property search, and Ginny Pattni stood out as the most communicative and knowledgeable. It's rare to find someone like her in today's market. Highly recommended!
Agent replied · 24 August 2024
Thank you for your review Pavel, glad to hear Ginny could help you.
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