Chase Evans London reviews

★★★★★ 1/5

Trustpilot

AVOID!!! Do yourself a favour and rent from more professional alternatives

My wife and I lived in one of the properties managed by Chase Evans for two years. Since the day we moved in we found mouldy walls, all the sinks and pipes blocked, we got flooded twice on the first week because washing machine could not drain. Long story short flat was not up to the standard (I took many pictures when we moved in). We were given two sets of keys and one of the sets was just random keys, when we tried to get help to make the key it took over a year.Now when we already moved out it's been a month, and we cannot get our deposit back, they are telling us that the flat was not properly cleaned (we hired the company to do it), it was spotless compared to the flat we moved in (I got pictures to prove it). I repainted the mouldy walls the week I moved in, we took good care of that flat, we left it in a way better condition. One day they say the landlord lives in Singapore that's why they cannot call them, because of the time difference, other day landlord will get back by the end of the day (by the end of the day next month probably, literally). Very arrogant property managers, forget about helping you. Not surprised that their property managers are leaving every two months, you're dealing with new ones every time you call them they say, your property manager does not work with us anymore. Tells a lot about how professional they are, AVOID IF YOU CAN!!!!!!

Valdas · 1 July 2022

★★★★★ 1/5

Trustpilot

NEVER AGAIN in my life I want nothing…

NEVER AGAIN in my life I want nothing to do with Chase Evans.I lived in a flat managed by them for 2 years and during all this time they had zero customer care. I had 5 different property managers during this time which says a lot. When I moved in, I got flooded straight away. Couldn't use the kitchen sink, bathroom or washing machine as I would get flooded. Also one of the walls was full of mould. Was this put on the check in report???? NO. Luckily I have emails and pictures of all this. On my check out I was offered to use a company recommended by them to do the deep cleaning service but I chose another one.Their check out report was ridiculous, clearly seem to be manipulated to take money from the tenant. It's been 20 days that I'm waiting for the return from the Landlord regarding the report and my deposit back and I didn't hear ANYTHING at all, despite calling Chase Evans several times. I just called them now and again, no updates, they said they will call me back (as they are saying for 3 weeks). When I asked how should I go to make a complaint they literally said "There's no need to raise a complaint if I just told you I will call you back". Absolutely disrespectful, I hope their calls are recorded. I believe it's the customer choice to raise a complaint or not. Completely manipulative company. I just want what is right, which is my deposit back. I will be taking further actions.

Priscila · 29 June 2022

★★★★★ 5/5

Trustpilot

Kin Lee was helpful, prompt and sympathetic

Kin Lee was quick to respond, and showed sympathy to our financial situation and was able to negotiate with the landolord on our behalf Thank you Kin!

Alexander · 11 January 2023

★★★★★ 5/5

Trustpilot

Excellent experience

The team is responsive and professional. Special thanks to Danish who helped me complete my referencing process in an efficient communication.

Lu · 12 July 2023

★★★★★ 5/5

Trustpilot

Kimberly Fernandes has been very…

Kimberly Fernandes has been very helpful and prompt in responding to issues that I raised.

Louisa · 11 December 2023

★★★★★ 5/5

Google

Mariam Bey is a nice and professional lady. She recommended very good properties and gave us much useful advice. I highly recommend her if you are looking for a property to rent.

Xu · 10 June 2022

★★★★★ 4/5

Google

I dealt with Chase Evans after a horrible experience with another estate agent. Moving flat/house (especially in London) is generally very stressful and it’s rare not to have any complications. But what you hope for is a responsive, understanding and highly competent agent/agency to help you deal with those complications. I found Chase Evans ticked all those boxes. Credit goes to the agent I dealt with, Darnell, whom I found particularly responsive and was helpful on multiple occasions throughout the move. Now, I’m in a flat that I like very much.

Timi · 10 June 2022

★★★★★ 5/5

Trustpilot

Danish Ashraf is really kind and…

Danish Ashraf is really kind and willing to help. 5STAR

Mismsim · 25 March 2024

★★★★★ 5/5

Trustpilot

Professional and reliable person

I met Camille Lai years ago once I signed contract with Chase Evans. She always performs in professional way to solve the matters. Recently, she helped us taking care of the whole renewal process of our property and give prompt response all along. I deeply impressed by her professional attitude. I'd like to keep relationship with Chase Evans since they have great person like Camille Lai on hand.

Angel · 2 August 2023

★★★★★ 5/5

Trustpilot

Was really great with their services

Was really great with their services, eventhough I had to backout at the last moment.My letting consultant Owen Symons was absolutely fantastic,was really quick with procedures and provided time to time updates.

ZIYAD · 1 June 2022

★★★★★ 5/5

Trustpilot

Edmond from Chase Evans Property…

Edmond from Chase Evans Property Management is always very efficient and polite and responds to tenant queries in a timely manner. Thanks for all your help Edmond!

Mia · 22 December 2022

★★★★★ 5/5

Trustpilot

Danish was excellent

Danish was excellent! He went above and beyond to assist with fixing a structural leak in the flat and he also made sure I was kept informed.

Konstantinos · 21 December 2022

★★★★★ 5/5

Trustpilot

Aurora was super helpful and diligent

Aurora was super helpful and diligent! Quick response and solution!

Gonzalo · 20 March 2024

★★★★★ 4/5

Trustpilot

Good Service but very very expensive …

Good Service but very very expensive amongst the london agencies ! You have to pay almost 309-400£ as agency fees when you move in apart form deposit and advance rent!The real story comes when you move out ! They have a 3rd party inventory checkout provider that gives too detailed checkout report that identifies very very minimal issues and you are charged atleast half of your deposit. They generally negotiate and deduct atleast 1/4th of deposit instead of half the deposit ! They also recommend a very expensive end of tenancy cleaner who charges atleast 150£ more than the market price. It’s an expensive affair to move in and move out with chase evans !! However they provide good service & maintenance throughout ! If you are a landlord go with them as their policies are very landlord friendly! But being a tenant, go with them only if you can afford them !

Sanyasa · 25 May 2022

★★★★★ 5/5

Trustpilot

Good

Kimberly Fernandes from East Property Management is very patient and keeps updating me on the issue's progress.

Tiff · 12 October 2023

★★★★★ 5/5

Trustpilot

There was no hot water in my bathroom

There was no hot water in my bathroom, and South Property Management help me in this maintenance issue, and I especially appreciate Miss Maristella Marangi's quick reply.

杨宇昕 · 15 December 2022

★★★★★ 5/5

Trustpilot

To Dear Kin from Chase Evans Agency

A great service always with Chase Evans staff. Dear Kin was so kind to support me with my requirement : )

Mariely · 26 June 2023

★★★★★ 5/5

Trustpilot

Efficient and helpful

We have a very good team of staff who make sure everything is on track and meet our requirements. Colin Bremner working in HK is excellent, he was very helpful and very efficient. The UK team included our property manager Kean Diao & Adam James had solved many problems for us and make us worry free. We appreciate Madison Feng's assistance recently in rental negotiation with our tenants and in coordinating the work with his team. Thank you.

Teresa · 13 August 2022

★★★★★ 5/5

Trustpilot

Thank you Danish Ashraf for an…

Thank you Danish Ashraf for an excellent service.

Cynthia · 23 April 2024

★★★★★ 5/5

Trustpilot

Kin Lee is always helpful and…

Kin Lee is always helpful and understanding and very responsive with communication. Thank you Kin Lee!

Belle · 1 November 2023

★★★★★ 1/5

Trustpilot

My experience with Chase Evans was terrible

My experience with Chase Evans was extremely negative. I called to try and arrange viewing on a property. I was booking in for the next day but requested if I could go that evening. I was told I would get a call back. I didn't receive any call back so I had to follow up. When the agent finally got hold of my he thought I was another person and accidently revealed that he was at the property and had arranged another viewing. He said he would send me a video and I requested that I be sent an offer form as I was happy to put in an offer without seeing the premises. He neither sent me a video nor sent me the offer form. I called again two hours later and he asked if he could call me back. He never called me back. When I called the next morning I was told the property had already been let from the viewing the previous evening. They did not call me to tell me this or cancel the viewing I had late that day. If I had not called I would have left work to attend the viewing. The agent did not give us a fair chance to put an offer in on the property and was extremely unprofessional promising to send me emails and call me but then ignoring me.

Josie · 10 May 2022

★★★★★ 4/5

Trustpilot

My overall experience with Chase Evans…

My overall experience with Chase Evans has been positive. From the moment I saw the property for the first time until the contract signature, I felt the process was pretty smooth and transparent.Yet, I felt that a sort of an onboarding process to the property would have been helpful other than having to discover things on my own with a here is your keys and that is it, sort of thing. Since moving in, I have had quite a bad experience with my first property manager, due to the lack of response and transparency regarding issues already in place when I moved to the property, but also due to a certain lack of kindness.Yet, since I was assigned to Catarina Camacho as a property manager, there is nothing negative I can think of about her. She has been super kind, attentive and has genuinely tried to address any minor issues I have had with the property as quickly as possible. In contrast with the first property manager, there was a feeling that my issues/concerns were actually being attended to.My rating of her and the initial viewing to contract signature process would definitely be 5 stars bue due to the first property manager experience, I have given the overall service 4 stars.

Duarte · 9 May 2022

★★★★★ 5/5

Trustpilot

Mint Mok very helpful :)

Emma · 21 September 2026

★★★★★ 5/5

Trustpilot

Great

I rented from Chase Evans 2 years and they were top notch. Very efficient process from start to finish. Kareena Bhurosah and Kean Diao were helfpul and responsive when needed.

Eric · 31 July 2022