Trusted Agent profile · London
★★★★★
1,684 reviews across 3 platforms
St Davids Square, 320 Westferry Road, London, E14 3QL
Chase Evans's office in London, at St Davids Square, is rated 4.6 out of 5 across 1,684 reviews on three platforms, including 260 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLandlord experience
One of the best and most experienced, reliable and organised estate agent in London for landlords. Competitively priced with a large tenant pool. We have used them for more than 5 years. There are no reasons for us to consider an alternative service.
Thank you for your review, glad to hear Mint could help you.
5/5
TrustpilotThanks Lee Chen for professionalism in handling deposit release application.
Handling of deposit release is always a major challenge to the routine duties of a property manager. Special thanks to Lee Chen of East London Team for the timely feedback to my deposit release request as an outgoing tenant. Written report and advice have been given to me from time and time. Lee demonstrates professionalism in the handling of my deposit release application.
Thank you for your review Yee, glad to hear Lee could help you.
5/5
GoogleWe had a great experience thanks to Andrea Cazato. Excellent service and professionalism.
Thank you for your review, glad to hear Andrea could help you.
5/5
TrustpilotProperty purchase support
I’ve recently been dealing with Ginny Pattni who has been supporting me in my property search. Ginny’s experience and knowledge has been invaluable. Ginny has listened to my requirements and has provided sound advice and guidance. I’m very grateful to have met someone such as Ginny who provides solid advice and instils trust in the client. I look forward to continuing our collaboration. Thanks Ginny.
5/5
TrustpilotContract Renewal
I have worked with Terry Singleton (from Chase Evans - Renewals team). Terry has been very insightful, transparent and helpful throughout the process. He provided a continuous communication channel since the beginning of the renewal period and ensured that both parties were going to be happy in the end. I want to take this opportunity to thank him for enabling this renewal in an honest and open manner and for taking timely actions to make a reasonable deal for both parties.
Thank you for your review Oytun, glad to hear Terry could help you.
4/5
TrustpilotExperience of Flat 45 Eagle Point
We rent the house for 12 months. Most of the help are useful for example the maintenance issue and the checkout process, especially the help from EDMOND CHENG. He was very responsible for all our queries and went to help us in a very timely manner. Midway through the process, we changed a few colleagues to dock our house, and we were a little confused as to who to even call to deal with our problem. We had to call the branch to repeat the problem several times before we knew who would take care of our house matters. We think the check-in process can be improve. There is no staff come to the flat and arrange us for the check-in. The staff didn't reply immediately and didn't answer our call during the move in date. We wait for the check-in at the reception for more than 5 hours after we took off the plane... That's is terrible. Moreover, the check-in inventory report sent us after we ask for it. We are hard to confirm the situation when we move in. But in general, we only felt that we were noticed when our counterpart in this house became Edmond. Thanks for the help from Edmond.
Thank you for your review Angel, glad to hear Edmond could help you. We are sorry to hear you were disappointed with the rest of your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotMint is very helpful
Mint is very helpful and her service is excellent.
Thank you for your review, glad to hear Mint could help you.
1/5
GoogleHave messaged and phoned twice expressing interest in a property for sale at Capstan Square. Told on both occasions someone from Sales would call me back but there's been no follow-up. Sellers should beware that the agent isn't phoning buyers back and this is on a property recently reduced so I expect they are keen to sell!
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotProfessional Service
One of the best property agencies I've interacted with. Davide was able to provide solutions and work effectively while maintaining strong professionalism throughout. I would also like to thank Sam Darren for the viewing and handling the initial letting, which required him working overtime to make happen, and Tereza Simkova for arranging the tenancy agreement while answering my queries. Also would like to thank Antonino Ranno for his continued efforts for our maintenance queries. A great team who go the extra mile.
Thank you for your review, glad to hear Davide, Sam, Tereza & Antonino could help you.
5/5
TrustpilotLeasing & Renewal Experience
I would like to recommend Madison Feng, renewals negotiator from Chase Evans. My property has been managed by Chase Evans for many years. Madison is one of the rare few that knows exactly what the fair market value is for all parties and execute swiftly for the interest of all parties. It will be a great pleasure if Chase Evans can assign Madison to also take care of my future yearly renewals, because my experience with him has been great!
Thank you for your review, glad to hear Madison could help you.
5/5
Trustpilothigh high highly recommend -- Chase Evans
Chase Evans is the first agency i've met in the uk. i didn't realise how professional and responsible they are until i met the second one (a very large scale one).every Chase Evans member is replying fast (for emails, usually within half day) and solving issues effectively. e.g. i remember once the air cooling system wasn't working then i emailed Chase Evans in that day's afternoon, they replied after 1 or 2 hours and sent an engineer from the system provider the very next day. i was surprised.especially thanks to Edmond Cheng my property manager -- who is good at negotiating (with the landlords about the deposit). didn't expect the deposit would come back to me that quickly.
Thank you for your review Silvia, glad to hear Edmond could help you.
5/5
GoogleDefinitely recommend Chase Evans, Martin Krivka our negotiating agent has been exceptional in supporting throughout. He was completely transparent and honest with all information unlike many many agents I have interacted during my house searching. Tereza Simkova has been equally exceptional during rent agreement finalization and all post negotiation procedure till movement. Martin and Tereza has been approachable all the time with numerous questions and concerns I had as I have moved to London from different country so had many many questions with the process.PositiveResponsiveness, Professionalism, Value
Thank you for your review. Chase Evans
1/5
TrustpilotTerrible experience ever!!
Terrible experience ever!!! Murat as my property manager has made us live with a stinking mould infected carpets for 2 months and also without a bed to sleep on, following a leakage. Murat promised to book us a contractor to sort out the mess if the current incompetent contractor fail to attend to the job... Only to find out she's gone on annual leave on the very day she promised to book us a contractor. Murat "If the contractor does not attend again, then I will inform the landlord that we will change the contractor for the carpet replacement and I will cancel the works order with Safehouse" Safehouse is the contractor Murat is reluctant to change after they fail to even honour their own schedules. To my surprise, Murat have allowed this SAFEHOUSE contractors to charge my landlord for an appointment they failed to honour. Who pays a contractor for an appointment they failed to honour??? Did Murat not know she was due an annual leave??I believe Murat knew but she just dont care about the discomfort we are facing in the flat for 2 months now. I have called chase Evans 3 times today... three times I've been told someone will call me back. Its almost 9pm as I write, no one called.
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotKin Lee at Chase Evans
Kin Lee at Chase Evans, Elephant and Castle went above and beyond for us. His service was exceptional. We have worked with Chase Evans for seven years and can honestly say that they are a top drawer agency. Professional, effective and fuss-free service. Many thanks. Janet and Ben Edey
Thank you for your review Janet, glad to hear Kin could help you.
5/5
TrustpilotWe’ve found Chase Evans to be efficient…
We’ve found Chase Evans to be efficient and reliable so far, our first year went smoothly with little to report but after renewing we’ve had a few issues crop up in the property (mainly appliances). Our property manager, Muhammad is very responsive, he gets back to us either same day or the next working day and the main delays have only been coming from suppliers. We’ve have some ongoing queries and I don’t doubt that he will be able to help us sort everything out as quickly as possible.Our renewal process was incredibly easy, we got in touch early but everything was handled within a week or two, and I was grateful for how proactive the team were.I obviously can’t speak for the process of leaving the property yet, but I have high hopes and have been pleasantly surprised after seeing some bad reviews for this company.
Thank you for your review Charlotte, glad to hear Muhammad could help you.
5/5
TrustpilotTenancy renewal and property management
The flat we are renting has been managed by Chase Evans for the entirety of our tenancy. Over the last year, Kean was an excellent and very responsive manager for our property who provided very rapid and effective responses. This month, we faced the renewal of our tenancy and we honestly believe Madison did an outstanding job in helping us negotiate a good price considering the significant increase in the market in our area. Very good communication and mediation with the landlord.
Thank you for your review Francesco, glad to hear Kean and Madison could help you.
5/5
TrustpilotGreat service From Mint Kok, Chase Evans!
Mint Kok has been serving me well with her responsiveness and efficiency. She offers the best and most economical solutions from the various quotations she sources for repairs and maintenance. She also provides the before and after photos for the works done.
5/5
TrustpilotI rented out my Apartment through…
I rented out my Apartment through Chaseevans successfully. Their professional team helped me manage the whole leasing process efficiently and professionally from initial marketing, screening out potential tenants, reference checking to move-in checking and finalising the lease documents. Always acting promptly on my enquiries. My special and heartfelt thanks to Lauren, Andy and Shannon !
Thank you for your review Olson, glad to hear Laureen, Andy and Shannon could help you.
5/5
Trustpilothighly recommend Aurora and Chase Evans Property Management
Having Aurora Li from Chase Evans Property Management as my agent has been a great experience. His professionalism and dedication ensured everything was smooth and stress-free. Throughout my tenancy, he helped a lot with maintenance issues. I highly recommend Aurora and Chase Evans Property Management. Thank you, Aurora, for your excellent service!
Thank you for your review Stella, glad to hear Aurora could help you.
5/5
TrustpilotPrompt, professional advice and help
Ms Gladys Kiala helped me through renewal of a tenancy agreement. Ms Kiala was very well informed, prompt & professional providing constructive advice making the entire process smooth and trouble free.I remain grateful for her help and wish her the very best in her future endeavours
Thank you for your review Anil, glad to hear Gladys could help you.
5/5
GoogleI had an exceptional experience working with Andrea. From the very beginning, he demonstrated outstanding professionalism and dedication. He was always prompt in responding to my inquiries, and made the entire renting process smooth and stress-free. I highly recommend Andrea to anyone!
Thank you for your review, glad to hear Andrea could help you.
5/5
GoogleI would like to recommend Mike Gutierrez to you all, he is very professional and friendly. I have just moved into this new flat a few days ago and so far I’m very pleased with it. Plus, you can totally trust the properties’ images they uploaded on Zoopla or Rightmove, no photoshops and all factual，you will get what you see.
Dear Wang Jason, Thank you for reviewing our services and assistance from Mike Cutierrez. All the best. Chase Evans
5/5
TrustpilotGreat renewals handler - Molly Pariyanukul
Our dedicated Renewals Handler, Molly Pariyanukul, has been exceptional in helping us navigate through the renewal process. She is very patient and helpful, and is very quick to respond to any questions we have. She is also very fast at getting things done. Thank you Molly for all your help.
Thank you for your review, glad to hear Molly could help you.
5/5
TrustpilotExcellent Service from Kin Lee
My husband and I recently renewed our tenancy agreement with the help of Kin Lee, our Senior Renewals Coordinator. Kin was incredibly helpful, providing prompt responses and expert guidance throughout the process. He made negotiating our renewal tenancy terms smooth and quick. We appreciate Kin's dedication to ensuring our renewal process was stress-free. Highly recommended!
Thank you for your review Alina, glad to hear Kin could help you.
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