Chase Evans London reviews

★★★★★ 5/5

Trustpilot

Checkout process & security deposit release

The company was very professional in handling the end of tenancy process (Otherwise known as the Check-out process). They sent a detailed check out report with photographs to act as evidence for the findings of the check out clerk, who works for a 3rd party inspection company and hence their report seemed truly impartial & free from bias. However, there were a few inaccurate items in the report which most probably are a result of an in accurate inventory process conducted prior to my checkin. Accordingly, upon first contacting Chase Evans about it, Murat Colak, was a true client centric senior manager who handled the situation with great empathy & promptly resolved the matter. We ended up quickly agreeing and my security deposit was subsequently released. Special thanks to Murat for same.

Ahmed · 13 April 2023

★★★★★ 5/5

Trustpilot

Best Property Manager Ever

If i could give ten stars, I would !Alan went above and beyond what you would normally expect from a properly manager.I have had some issues with the new flat after we moved in. Which I wasn’t expecting.Whoever Alan my property manager handled the issues professionally and was responsible, helpful and fast to get things sorted.From the first email he was in charge contacting my landlord and updating me, quick to reply and communicate and played a key part in ensuring the issues will be resolved to the satisfaction of all parties.Kept following up all day everyday helping me settling in my new place.He didn’t leave me until I was completely happy and satisfied.I really appreciated that and hopefully, he continues to be the Property Manager.

Tina · 8 April 2023

★★★★★ 5/5

Trustpilot

Thanks to Camille

Camille Lai assisted us to renew the lease with the existing tenant. During the process, she explained the changes in the new Renters' Rights Act to us clearly. Hope she could stay on and look after our matters. We had so many Account Managers in the past 8 years, making it difficult to build a good working relationship with your firm.

Ellen · 17 September 2026

★★★★★ 5/5

Trustpilot

We had a fantastic experience buying…

We had a fantastic experience buying our first flat with Ginny Pattni. She explained the process to us and was super supportive and personal throughout. We had a lot of questions as first time buyers but her answers were always prompt and helpful. Could not recommend enough! Thank you to Ginny for making this such an easy and enjoyable process for us!

Barbara · 30 May 2024

★★★★★ 5/5

Trustpilot

Efficient process.

Abhijit was quick to respond and clear in communication.

Danny · 10 October 2026

★★★★★ 5/5

Trustpilot

Thankful to Eric's help

I’m really grateful for Eric’s professional help with resolving the recent property maintenance issues . He made the process easy and straightforward, making sure that everything was resolved. Fantastic service from Eric Pang.

Sofia · 19 August 2026

★★★★★ 5/5

Trustpilot

Excellent service provided by Harvey Asahi

A big thank you to Harvey Asahi. My flat was difficult to get back as an awful tenant occupied. After a lengthy Court case, my property was finally return back to me safety. 

Harvey is an enthusiastic professional and very pleasant gentlemen. I enjoyed him services and support as a landlord, he is not only just to follow up the issues raised by the tenants, more importantly, he gives me a strategic view for a long term fix on tenant’s issues. He really exceeded my expectation from time to time indeed. 

Well appreciated him effort to mitigate and solve problems in a timely fashion.

Tom · 15 March 2023

★★★★★ 5/5

Trustpilot

It was a pleasure working with Mariam…

It was a pleasure working with Mariam from Chase Evans. My wife and I have just moved from Australia and in our search for a new residence Mariam was one of the most knowledgeable agents we have dealt with. We were unfamiliar with some of the processes locally but Mariam guided us through everything and was very knowledgeable about the properties themselves well as the processes to secure a property. She gathered our requirements when we first inquired and proceeded to show us properties that met the requirements we highlighted. I would highly recommend working with Mariam.

Daniel · 15 March 2023

★★★★★ 5/5

Trustpilot

Efficiently solving hot water shortage problems

I was experiencing a hot water shortage in the apartment I rented, and after I contacted my house manager, Adriana Chaba, she immediately contacted the apartment to confirm the problem, and an engineer to come to my home to help resolve it. The problem was solved within a day. A big thank you to East Property Management and Adriana Chaba for their very efficient and organized help!

Wenqi · 13 February 2024

★★★★★ 5/5

Trustpilot

Mint Mok of Chase Evans

My property at UK would not be handled smoothly without the dedicated work of my property manager Mint Mok. She was talented with communication skills, swift in response and efficient in action. Her warm & friendly manners definitely win our confidence on her & to the end on Chase Evans. I strongly believe that our properties are in good hands.

Yuk · 17 September 2026

★★★★★ 5/5

Trustpilot

My property agent

My property agent, Xin Guo was very helpful overall. We had some issues initially and this was due to a faulty apparatus, which was very tricky to handle as it involved sourcing the part and trying to fix it correctly without damaging anything. Xin Guo really helped to push the contractors to get things done in a timely manner, and luckily things worked out in the end. I can only attribute this to the persistence of our agent in communicating with the landlord and the contractor. I’ve had very bad service from agents in the past and I can truly say that this issue was handled very professionally by our agent. Thanks Xin Guo!

Sanjay · 3 March 2023

★★★★★ 5/5

Trustpilot

Chase Evans

Managing apartments from abroad is not always easy, but Abhijit Gooptu, the Head of Renewals and the Chase Evans renewals team in London have been consistently professional, responsive, and reliable. Their communication is clear, and I have complete confidence that my investments are being well managed.

Ronald · 13 May 2026

★★★★★ 5/5

Trustpilot

Helpful!

Kimberly Fernandes has been helpful in replacing our mattress for us very quickly. We do not live in the uk so it is difficult for us to purchase the mattress ourselves and Kimberly has helped us in a hassle free way. We are thankful. Overall, we are very happy about Chase Evans service as we believe after using so many others they are the most efficient and trustworthy agent in the uk.

SHAN · 29 September 2023

★★★★★ 5/5

Trustpilot

Excellent estate agency

We are tenants in the property managed by Chase Evans (East property management) and we are super happy about level of service they provide!Recently Danish Ashraf helped us a lot with the leakage from the apartment on top of ours - he stayed in touch, organized time for us and the owner of the apartment causing the leakage to assess the damage, and helped us agree on the resolution. In addition, Danish is always very positive and nice to talk to, and is always very mindful of our comfort and experience.

Olga · 28 January 2023

★★★★★ 5/5

Trustpilot

Kin, Exceptional Service and Negotiation Skills!

Kin has been absolutely outstanding as our renewals manager. He went above and beyond to negotiate with our landlord and ensured we reached a fair agreement that worked for everyone. His communication was clear, professional, and always in our best interest. Thanks to his dedication and support, we secured exactly what we wanted, highly recommended!

Rocks · 26 September 2025

★★★★★ 5/5

Trustpilot

I would like to thank Danish with…

I would like to thank Danish Ashraf (east property management)with helping to release our deposit.We had a very difficult landlady over 2 years that refused to fix any maintenance issues in the flat,and she tried to make very big deposit charges but thanks to Danish it didn’t happen.He made sure that we get a fair decision for everything and fought for us to get our money back.A very polite and understanding person that actually tries his best to solve your problemVery appreciating his job and would recommend his services

Lianuks · 24 January 2023

★★★★★ 5/5

Trustpilot

Kin Lee is professional and helpful for…

Kin Lee is professional and helpful for our lease renewal.

LO · 22 September 2026

★★★★★ 5/5

Trustpilot

Ginny at Chase Evans has been a delight…

Ginny at Chase Evans has been a delight to deal with. She is very professional and extremely responsive making sure that I felt relevant throughout the process.

Mr · 14 September 2026

★★★★★ 5/5

Trustpilot

Thank you for completing the process Chase Evans .

Thank you, Chase Evans, for completing the process. Special thanks to Camilla, who has been incredibly professional and supportive throughout, always assisting in a helpful and efficient manner. I highly recommend her to anyone looking to secure the perfect apartment. Thank you, Camilla, for everything, and I wish you all the best.

Ohood · 7 October 2024

★★★★★ 5/5

Trustpilot

Excellent experience renting with Chase Evans and Mikkel, our Property Manager

I had a very good experience with Chase Evans Property Management - my friend and I rented out a flat in Central London and for the entire duration of our contract, Chase Evans took very good care of us. It is important to flag that the experience was so good especially thanks to Mikkel Nielsen - our lovely property manager - who went above and beyond to always be on top of things and has always been ready to jump on a call and assist us with any issue or question we had.

Francesca · 7 January 2023

★★★★★ 5/5

Trustpilot

Kin Lee is an excellent negotiator

Kin Lee is an excellent negotiator. We renewed our contract for the fourth time with Chase and for two consecutive years he led the process. He kept us informed at all times, communication is always very accurate and transparent, which leaves us feeling very safe and at ease. I definitely recommend and consider Kin Lee a highly qualified professional.

MALKER · 10 June 2024

★★★★★ 1/5

Trustpilot

Poor checkout experience & slow repairs

It took nearly six months to get my deposit returned, despite following the correct check out proccess and only after going through TDS. I also dealt with a repairs issue for most of my tenancy, which was only resolved shortly before I moved out.

Tilly · 12 May 2026

★★★★★ 1/5

Trustpilot

Avoid at all cost

23-NOV updates: They said they took it serious, and still no one replies after my email last week.Avoid at all cost. TLDR: Toilet sewage flood (all over my flat) in June, took months to repair, got stood up 6 times, no compensation at all, clean up the sewage and sh** myself.I had this sewage flood in my flat. The property manager asked me to get to the building management. The building management asked me to contact property manager. I asked if I could get my own plumber, they said in that case I will have to pay mysel.After tens of calls, finally get a plumber few days later. (Yes, cleaned all the sh** myself)Then they said need to wait for 10 days before they can do anything, as the damage would not appear right away. 10 days later, they started to find a repair quote, and started to quote. Another two weeks later or so, they said need another quote. They do arrange deep cleaning like 2 weeks after the accident, but the deep clean is not really deep and it still stinks as the carpet absorbed the sewage. The carpet is only repaired after three months, and the repair is not completely done and I got stood up 6 times at least from what I remember! I moved out at Oct and the repair is not fully completed yet. They claimed that the previous property manager is gone, I called ytd and got promised to get a reply, and no reply at all.There is no compensation because they say insurance does not cover. I provided all the photo of sewage flood, there is video, there is report that the smell persists, and they provided no compensation at all, no one cares about you.The day I told them I have to move out, what they cared about was to post an ads on the rightmove. Agent kept calling for viewing where repair is not done at all!So please avoid at all cost, they only care about rent, and money!Be it covered by insurance or not, they should compensate. The time of waiting for the repair is totally unacceptable - 2+ months for the carpet, and until I left the flat is not fully repaired, because their agent stood me up for 6 times at least! I have the photo of the sewage flood, where can I post them?

Uy · 23 November 2022

★★★★★ 5/5

Trustpilot

Just finished a tenancy via Chase…

Just finished a tenancy via Chase Evans. Everything went well but wanted to give a shout out to Alaster from the property management team who was very helpful through the whole tenancy. Quick responses as well as good avaibility to helps us sort out any issues we had. Finally helped us through the deposit process to release and agree final numbers.

Quentin · 8 April 2024