Trusted Agent profile · London
★★★★★
1,688 reviews across 3 platforms
St Davids Square, 320 Westferry Road, London, E14 3QL
Part of Chase Evans, see every office.
Chase Evans's office in London, at St Davids Square, is rated 4.6 out of 5 across 1,688 reviews on three platforms, including 260 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThe best
Great service, quality company, always helpful, highly recommended. Also a big thank you to Gladys Kiala for the recent help she gave me.
Thank you for your review Pete, glad to hear Gladys could help you.
5/5
TrustpilotCan’t recommend enough
I’ve been renting with Chaseevans for 3 years now. Alaster made my recent experience of moving out and in easier and less stressful.Very responsive, helpful , professional and approachable. Dealt with everything and kept me informed with any updates from start to finish.couldn’t ask for better .Thank you Alaster for you hard work and time .
Thank you for your review Tina, glad to hear Alaster could help you.
5/5
TrustpilotGinny Pattni Chase Evans
Ginny Pattni sales agent for Chase Evans acted on our behalf to sell our apartment in Greenwich. Ginny worked for us professionally whilst also giving a personal service to ensure our apartment sale went through as smoothly and efficiently as possible. Ginny identified suitable buyers and went over and above helping with all the paperwork required legally when I was unsure of what to complete. She simplified the process for us and made sure everything was in place for completion. I cannot recommend her highly enough. Unbelievable sales agent.
Thank you for your review Kathryn, glad to hear Ginny could help you.
5/5
TrustpilotBailey is very responsive and efficient…
Bailey is very responsive and efficient in helping me with Property Management matter for my unit. Really appreciated and happy with Bailey's professional service.CheersEunice
Thank you for your review Sai, glad to hear Bailey could help you.
5/5
TrustpilotTenancy renewal handled with great care & professionalism
A BIG THANK YOU to Kin-Lee who handled the renewal of our tenancy. The negotiation was managed with delicate care & understanding of both sides situations. Thanks again. Hilda
Thank you for your review Hilda, glad to hear Kin could help you.
5/5
GoogleMatthew Moloney was our estate agent who was a great help during the process of buying our new property. He kept in contact daily for status updates so we knew where we were within the process. Matthew was very professional and would recommend his services again.
Thank you for your review Craig, glad to hear Matthew could help you.
5/5
GoogleI was able to find a good flat to rent thanks to Martin and the team. They were very responsive, professional, and were prepared to assist my search. During this crucial moment for the market, it did felt like a relief to be appointed to them.
Thank you for your review Gui, glad to hear Martin could help you.
5/5
TrustpilotA kind review for Mint Mok
My property manager was Mint Mok. They are super responsive, kind, and professional. Great service. Very trustworthy. The deposit refund process went well with their assistance. Much appreciated.
5/5
TrustpilotGood communication…
We worked with Kin Lee as our renewals handler. Professional staff, communication is always clear and timely, the necessary information is provided on email, minimising the need for follow ups.
Thank you for your review Pam, glad to hear Kin could help you.
5/5
GoogleCant recommend Chase Evans Docklands enough , Michael was great , he found us multiple options that were all ideal. Very responsive and always available for a message or call . The process was very quick from search to contract about a week and was very smooth and easy . No problems at all . Great service .PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking time to post the review. Any problem, please get in touch with your property manager, write to our Property Management, your agent or customerservices@chaseevans.co.uk .
1/5
TrustpilotChase Evans -Avoid
Chase Evans has been a really unprofessional and not understanding agency. The agents, maintenance staff and property managers are not great at communicating at all. Dealt with them for 3 years and every time I tried asking them to bring someone to fix something they had excuses as if I was lying that washing machine was broken and to one example they even told me you can try and put the drawers together to fix the chest of drawers.All they care is money and they are a real rip off, they dont even speak to landlords but make decisions for them and thats pathetic.They let properties to people with drug issues who dont pay rent for years and they dont do checks at all properly, and those tenants then have to live in the same building with people like us who have a job and pay rent regularly but same time get treated by this agency as if we was trash.Landlords should avoid letting their places with them if you dont want your property to be destroyed like some I have seen in my neighbourhood.They increase the rental prices with no sense of adjustment just because the market is high but the properties are never being maintained so you pay for an old flat something that you could pay for a new renovated property.The check-out process is handled at the worst way possible, the check-in report with check-out report don’t correspond to the slightest and they add fees for stuff without even considering them as wear and tear.So disappointing
Thank you Annia for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotA review for Amruta Satia
I want to extend my heartfelt appreciation to Amruta for her exceptional support in liaising with the landlord and ensuring a smooth and efficient contract renewal process. Her proactive communication, attention to detail, and ability to address all concerns promptly made the entire experience stress-free. Amruta's professionalism and dedication to providing seamless assistance truly stand out. Much appreciated that everything was handled with precision and care.
Thank you for your reply Jason, glad to hear Amruta could help you.
5/5
TrustpilotI've had a great experience with Chase…
I've had a great experience with Chase Evans. Minsung Jean has been exceptionally helpful and responsive throughout my tenancy. Highly recommend!
Thank you for your review Lu, glad to hear Tanwir could help you.
5/5
TrustpilotHanna Ganobis gave us great support…
Hanna Ganobis gave us great support during the renewal, whole process is very smooth and really appreciate Hanna's support :) Thank you Hanna
Thank you for your review Sunny, glad to hear Hanna could help you.
5/5
TrustpilotGreat service
Camille is our renewal handler. She is very responsive and focused on details. She made our renewal process effortless.
Thank you for your review Pei-Ling, glad to hear Camille could help you.
4/5
TrustpilotGood Service , deposits refund alone take sometime
Changing the request to 4. I had the customer team reaching out and sorted out the refund process. It had been delated to the action from the Owner end, thereby moving the rating from 3 to 4 Let me begin with the positives.Excellent onboarding , quick turnaround , clear communication , fantastic renewals team. I thoroughly enjoyed their services and support during the tenure.All these positives until you are a client. Once you vacate and move, all the above fails.I had used their service for approx 4.3 years since Nov 2019 to Mar 2024. Rented 2 Bed Flat. I had handed over the keys on 4 Mar, used the cleaning services supplier as advised by them ( Expensive one £450 for end of cleaning tenancy ) to aid the move process swiftly. The flat was occupied by next tenant on 7 Mar.However my deposit amount is still not refunded and no responses on the emails. Left out cold & hanging in the air. So be mindful and plan to wait ages to get the deposit refund.
Thank you Anand for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotEmpathy and result oriented
Danish was very patient and empathetic while listening to my challenges despite the number of properties he has in his care. He then worked with me to find the most appropriate solutions that balanced his responsibilities towards the landlord and client.
Thank you for your review Simi, glad to hear Danish could help you.
5/5
TrustpilotMadison Feng
Just wanted to pass along gratitude and thanks to Madison Feng who helped us negotiate our tenancy renewal. Madison acted quickly and efficiently when liaising with our landlord and secured us renewal terms we were very happy with and now we don't have the stress and pressure of having to move! Thank you Madison.
Thank you for your review Thomas, glad to hear Madison could help you.
5/5
TrustpilotNoel Ng is the one I most approve of in…
Noel Ng is the one I most approve of in your company. I very much appreciate her ability and her professionalism. she is a very serious and responsible staff member, who is conscientious and responsible for every problem, and is meticulous in place. she has effectively sorted out and finally solved many problems that feel thorny and not very clear. Be responsible and professional enough！
Thank you for your review Jack, glad to hear Noel could help you.
5/5
TrustpilotExcellent property management experience
My friend and I rented a property through Chase&Evans for almost 2 years and just recently moved out. Max Watson, our property manager, has gone above and beyond throughout our tenancy. His communication and the effort he puts in is easily a 10/10. As tenants, we consistently felt that our concerns were addressed with care and professionalism. Additionally, Max handled the move-out process seamlessly and he made it as easy as possible for us. Thank you for being such an excellent property manager, Max!
Thank you for your review Assia, glad to hear Max could help you.
5/5
TrustpilotKimberly Fernandes works at East…
Kimberly Fernandes works at East Property Management is the best. She prioritized an issue I was dealing with at my apartment and made it possible for the contractor to attend. She is reliable, replies fast to emails and very helpful.
Thank you for your review Maggie, glad to hear Kimberly could help you.
5/5
GoogleMartin has been a great negotiator to work with. Very responsive and efficient, stays on top of things throughout the entire process. Tereza was also extremely helpful with my recent house move. Like Martin she was very responsive and made sure everything went smoothly. Both made sure to satisfy client needs in a timely and professional manner. Highly recommend!PositiveResponsiveness, Professionalism
Thank you for much for taking time to post the review. Chase Evans
5/5
TrustpilotTrustworthy efficient and professional service
Smooth and efficient rental process. Our agent Valerio Berdondini was extremely helpful and made our experience stress-free from start to finish. Friendly and quick in his replies, he was available at any time to reply to our queries and questions. Would definitely recommend Chase Evans for their professional and efficient service.
Thank you for your review Valentina, glad to hear Valerio could help you.
4/5
Trustpilotdeposit refund
Catarina did a great job in handling my deposit refund issue upon my lease termination. She responded to emails promptly and was able to explain that the delay in processing was mainly due to the landlord's lack of response. When I provided evidence and raised objections to the deductions requested by the landlord, Catarina also promptly expressed understanding and offered her follow-up suggestions.While many department heads at Chase Evans couldn't provide good communication and professional assistance, Catarina managed to improve my impression of this company somewhat.
Thank you for your review Christine, glad to hear Catarina could help you.
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Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
