5/5
TrustpilotRenewal of Tenancy
Abhijit from Renewals dept helped us with a seamless renewal of the current tenancy we're in. Thank you!
Agent replied · 6 June 2026
Thank you for your review, glad to hear abhijit could help you.
Trusted Agent profile · London
Chase Evans London reviews
★★★★★
1,688 reviews across 3 platforms
St Davids Square, 320 Westferry Road, London, E14 3QL
Part of Chase Evans, see every office.
Chase Evans's office in London, at St Davids Square, is rated 4.6 out of 5 across 1,688 reviews on three platforms, including 260 Google reviews rated 4.1.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery good experience
Very good experience. I lost my job and the team was quickly re-letting my flat.Special thanks to Declan for handling my deposit quickly. Rene
Agent replied · 25 December 2024
Thank you for your review Rene, glad to hear Declan could help you.
5/5
TrustpilotGreat service
Our experience has been great with Chase Evans. Everything has been smooth under their management. Our renewal handler, Kin, is responsive and we are very happy with the service provided so far.
Agent replied · 23 August 2024
Thank you for your review Kath, glad to hear Kin could help you.
5/5
GoogleThanks Martin Krivka with out your help i would not been in canary wharf flat today. Your professional work and step by step guidance made it is possible to be in such place in short time. There are no enough words can express my gratitude. Thanks Chase Evans Docklands
Agent replied · 11 June 2024
Thank you for taking time to post a review. Chase Evans
5/5
GoogleWould like to say a big thank you to Immanuel! I had a fantastic experience with Chase Evans Docklands - great customer service and excellent communication. Immanuel was enormously professional and knowledgeable. With his helpful advice, the process ran more smoothly. He was also very responsive as he answered calls and replied to emails very promptly. Highly recommended :)
Agent replied · 11 June 2024
Dear Jac, Thank you so much for taking time to review our sales' services. Yours, Chase Evans
5/5
TrustpilotProfessional and Helpful
Professional and Helpful. During the communication with Chaseevans, Kin Lee is always replied to my emails within 24 hours and provide advice during the process. Thank you.
Agent replied · 25 October 2024
Thank you Linda for your review, glad to hear Kin could help you.
5/5
TrustpilotI have just moved into a flat and one…
I have just moved into a flat and one of the heaters was not working. I sought help for this matter and Kimberly Fernandes from East Property Management was extremely responsive and helpful in addressing it in a timely manner. Thank you!
Agent replied · 10 June 2024
Thank you for your review, glad to hear Kimberly could help you.
5/5
TrustpilotGreat experience
Matthew Moloney went beyond what I have experienced with any agent previously to ensure the sale of my flat progressed.
5/5
TrustpilotThank you Edmond Cheng from Chase Evans…
Thank you Edmond Cheng from Chase Evans Property Management. I had the easiest, most efficient, and seamless checkout from the property I was renting. He assisted me all the way through since I first gave my notice until I receive my security deposit back. Nothing but excellent and positive feedback for Edmond!
Agent replied · 10 June 2024
Thank you for your review Jason, glad to hear Edmond could help you.
5/5
Trustpilot5 Stars Service !
Kin is extremely responsive and managed to renew the lease with our tenant at our asking price. 5 Stars !
5/5
TrustpilotGood Renewal Negotiator
Ms Molly Pariyanukul has been quite helpful & provided up-to-date market information for the renewal of leasing of my property. She has addressed our concerns in timely and professional manner & I'm very pleased with her performance.
Agent replied · 10 June 2024
Thank you for your review Charles, glad to hear Molly could help you.
5/5
TrustpilotThe Chase Evans team has always been proactive and professional !
The Chase Evans team has always been very proactive and professional. Danish Ashraf was very helpful and made the end of my tenancy very easy. I would recommend to anyone!
Agent replied · 23 August 2024
Thank you for your review Sebastien, glad to hear Danish could help you.
1/5
TrustpilotAvoid if possible
I've moved out and the other tenant remained. The process was incredible difficult with no response from them and having to chase daily for reference and bills to be changed.Fast forward 6 months later, a bil that cam be changed only by them was never changed and I found out I might get in trouble for not paying.Even now I call they say will send a email to confirm things and they never do....I've never had this much trouble with any other estate agency
Agent replied · 9 June 2024
Thank you David for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
TrustpilotDisorganised and rarely deliver
Unfortunately the employees that I've dealt with at Chase Evans under perform. The house I've been renting from has had a number of problems and it can take months, sometimes pushing a year, to get anything sorted. They ask for multiple of the same images of the issues, promise to send out contractors only to be cancelled the evening before as they haven't actually received/ asked for permission from the landlord.Not the most enjoyable customer experience sadly.
Agent replied · 23 August 2024
Thank you Hannah for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
GoogleAndrea was really enthusiastic and committed to getting us a place from the get go. Couldn’t be happier with our new home. Thank you Andrea!!!
Agent replied · 23 October 2024
Thank you for your review Rosendo, glad to hear Andrea could help you.
5/5
GoogleThank you so much Martin from docklands office! He was really helpful and made everything clear and transparent for me despite the issues and the tight deadline I had before moving into my flat . Thanks for your professionalism, honesty and your patience . Would definitely recommend Martin from docklands office for anyone looking to rent in the area .PositiveResponsiveness, Quality, Professionalism
Agent replied · 11 June 2024
Thank you for much for taking time to post the review. Chase Evans
5/5
TrustpilotKin Lee was assisting me with renewing…
Kin Lee was assisting me with renewing my tenancy and everything went smoothly and according to the timelines specified.
Agent replied · 10 June 2024
Thank you for your review Artem, glad to hear Maristella could help you.
1/5
TrustpilotNightmare Experience with Chase Evans - Beware!
My experience with Chase Evans can only be described as a nightmare from start to finish. Where do I even begin?Upon moving into the property they managed, I was greeted with filth and neglect. It was evident that no effort had been made to clean the place before my arrival. Stained carpets, grimy kitchen items, and even a used, rusted toilet brush greeted me. Disgusted, I had to hire a cleaner to make the place livable. When I sought permission from the estate agent to dispose of these unsanitary items, they casually granted it without any acknowledgment of their responsibility for the state of the property.Fast forward to two months after moving out, and I'm still embroiled in a battle for my deposit. Despite providing my bank details as requested, I have yet to see a penny. To add insult to injury, the landlord, backed by the estate agent, is attempting to charge me for the very items I had to dispose of due to their negligence. £40.00 for dirty carpets, £30.00 for a used toilet brush, £30.00 for a flickering light, £30.00 for 'debris near toilet' and £20.00 for the filthy pots and pans I had permission from the landlord to bin. No receipts provided, these are arbitrary charges to steal my deposit.When I escalated my complaint to Danish Ashraf's manager, Muhammad Carr, I was met with dismissiveness and apathy. Instead of addressing my concerns, Carr urged me to simply pay up, claiming it was a "good deal."Save yourself the headache and avoid Chase Evans at all costs. Their disregard for basic cleanliness and their blatant attempts to swindle tenants out of their money make them utterly reprehensible. I wouldn't wish this ordeal upon anyone.
Agent replied · 10 June 2024
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotOutstanding real estate agent
Outstanding real estate agent - professional, responsive and empathetic!I had the pleasure of working with Georgia Vitkute from Chase Evans real estate agency and was impressed with her exceptional attitude and services provided.From our very first interaction, Georgia demonstrated a high level of professionalism and she guided me through every step of the process with clarity and confidence.I felt supported and well-informed throughout the entire journey.Moreover,Georgia possesses a rare quality of empathy and human touch that made the entire process very smoothly. She took the time to truly understand my concerns and her support and clarifications were timely and deep to the point.I can highly recommend her to everyone.
Agent replied · 10 June 2024
Thank you for your review Boris, glad to hear Georgia could help you.
5/5
TrustpilotMinsung is a responsible staff member…
Minsung is a responsible staff member who is very patient, has a great attitude and solves problems in a very timely manner.
Agent replied · 25 December 2024
Thank you for your review, glad to hear Minsung could help you.
5/5
TrustpilotGreat Service - Kimberly Fernandes
Kimberly was extremely helpful in resolving our issues. She was super responsive and kept us up to date on what was happening to get everything fixed. Glad to know we can rely on Kimberly if we have further maintenance issues
Agent replied · 10 June 2024
Thank you for your review, glad to hear Kimberly could help you.
5/5
TrustpilotI was assisted by Camille Lai though…
I was assisted by Camille Lai though the tenancy agreement extension process. Camille was very professional and helpful. Thanks Camille!
Agent replied · 25 December 2024
Thank you for your review Nicola, glad to hear Camille could help you.
5/5
TrustpilotMaristella was fantastic to work with…
Maristella was fantastic to work with and so friendly. Maristella was efficient, organised and easy to communicate with. Within a few hours all of our concerns dealt with and a repairs person was arranged to fix a few things around our new home. I would 100% recommend Maristella as a property manager.
Agent replied · 10 June 2024
Thank you for your review Saige, glad to hear Maristella could help you.
5/5
TrustpilotChanelle Da-Silva Laires review
Chanelle Da-Silva Laires has been an amazing help, always trying to respond as soon as possible, helping us with issues with the house and the landlord and being extremely understanding especially with the check out report, she has put a lot of effort in helping us reach the outcome we wanted with the landlord.
Agent replied · 10 June 2024
Thank you for your review Yara, glad to hear Chanelle could help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
