Chase Evans London reviews

★★★★★ 4/5

Trustpilot

deposit refund

Catarina did a great job in handling my deposit refund issue upon my lease termination. She responded to emails promptly and was able to explain that the delay in processing was mainly due to the landlord's lack of response. When I provided evidence and raised objections to the deductions requested by the landlord, Catarina also promptly expressed understanding and offered her follow-up suggestions.While many department heads at Chase Evans couldn't provide good communication and professional assistance, Catarina managed to improve my impression of this company somewhat.

Christine · 2 April 2024

★★★★★ 5/5

Trustpilot

Kin Lee of Chaseevans is very nice

Kin Lee of Chaseevans is very nice, professional and helpful in helping me on a renewal of a tenancy recently, acting promptly and professionally all the way from beginning to the end of the renewal process with very good and professional advice

O · 4 August 2023

★★★★★ 5/5

Trustpilot

Chanelle Da‑Silva Laires​ - Dishwashwer

My dishwasher wasn't working, so I asked for help to our property manager, Chanelle Da‑Silva Laires​ and she answered straight away, sorting out the contractors and working with our landlady to sort things as soon and smooth as possible. Chanelle is a relievable agent and really good on keeping up with communications.

Miriam · 29 August 2022

★★★★★ 5/5

Trustpilot

Dainik Sharma Helped us a lot !

Dainik Sharma Helped us a lot about my properties; amazing staff of Chase Evans.

Wing · 14 May 2026

★★★★★ 5/5

Google

Martin provided me superb assistance and top notch support in my search for properties, he not only met the bar for a great agent but consistently raised it throughout our interactions, would definitely recommend dealing with him! Even though I couldn't get the property I initially wanted Martin was very proactive and attentive, truly listening and understanding my needs.PositiveProfessionalism

Alejandro · 26 August 2021

★★★★★ 5/5

Trustpilot

Great service.

I compared multiple agencies and this one has a reasonable price. The service has been great, which is good for international landlords. I basically don’t have to worry about anything. Noel Ng, my building manger is professional and highly dependable. She manages to chase the money back for the heating and hot water bills from my previous tenants (it was a 1000 pounds). Thanks a lot

宝萱 · 17 November 2024

★★★★★ 5/5

Trustpilot

We were helped by Danish Ashraf

We were helped by Danish Ashraf, the the East property manager, and it’s safe to say we’ve never been more pleased with anyone at Chase Evans as much as him. He helped us to his full extent and made sure our process was quick as possible. Absolutely pleased.

Saarina · 20 January 2023

★★★★★ 5/5

Trustpilot

Been with Chase Evans for over 10…

Been with Chase Evans for over 10 years, Kin is always trustworthy, and a great agency!

Yunfei · 13 December 2024

★★★★★ 5/5

Trustpilot

Five Star! Recommend

Recommend Chase Evans Property Management to everyone! Best experience I have ever had during the past few years renting in London. Alaster has been really responsive and helpful, he replies to all my emails within the same day and all the issues were sorted out fairly quickly.

Ning · 13 February 2023

★★★★★ 5/5

Trustpilot

So far so good

So far so good. Chase Evans has been helpful and professional when dealing with issues that may crop up from time to time, I have no problems with CE and am happy to write this encouraging report. Special thanks to Camille

Dr · 11 August 2023

★★★★★ 5/5

Google

Fantastic services and great support provided by Matthew Moloney and the team. I would highly recommend them if you need any property agent services. Their professional help and support was brilliant and very efficient which speed up the whole procedurs. Thanks a lot!

Lawrence · 12 June 2023

★★★★★ 1/5

Trustpilot

Ridiculous security deposit charges

I rented with Chase Evans for 2 years, and I would not recommend the agency. The agency is extremely slow to reply, and always avoid maintenance tasks. The property was not professionally cleaned when I moved in, and there were dead bugs, hairs, and possessions of previous tenants. Worst of all, they charged me nearly £200 of my deposit for what is mostly wear and tear. Charges included £35 for forgetting to change the fire alarm batteries. They are one of many estate agencies in London that always take the side of the landlord, and live off the back of the tenant.

Samuil · 5 March 2024

★★★★★ 5/5

Trustpilot

Chanelle Da Silva was brilliant

Chanelle Da Silva was brilliant. I emailed her regarding the dripping water from my kitchen sink. She replied immediately and I had an appointment arranged to fix an issue the next day. Brilliant communication. Many thanks Chanelle Da Silva for organising the appointment and sorting this problem in a timely manner.

Goda · 1 September 2022

★★★★★ 5/5

Trustpilot

quick responding

Molly Pariyanukul response to out email really quick and its been helpful that we can get confirmed our tenancy and get contract signed in advance.Thanks Molly!

Danielle · 26 June 2024

★★★★★ 1/5

Trustpilot

I unfortunately had a pathetic and…

Edit: follow up: Feb 2024- DO NOT RENT FROM CHASE EVANS IN SEREN PARK GARDENS, GREENWICH. The customer service department is extremely useless with little say in anything. I would not suggest renting ANY ADVERTISED property in Seren Park Gardens or any other place - save yourself from being scammed into high rent prices and low quality housing These are the following issues I have had to encounter within 2 months of moving. 1. An uneven floor - floor board raised at 70 deg angles - After a million follow ups, the floor boards were taken out and replaced temporarily with corex. No follow up to put back the floor boards has happened yet. 2. Leaks through windows - Despite opening a ticket 3 months ago - no follow up or further work has been undertaken 3. The list of appliances that broke down within days of my moving or was already broken when I moved in - Boiler stopped working - heat stopped working -broken kitchen storage door - smoke detector alarms - fridge door hinge - fridge door stopped closing properly - I had requested this be taken up on priority but is still open after 2,5 weeks 3. Despite a million follow ups and outlining these issues, there has been no negotiation on reduction in rent amounts or strict action against scamming employees and agents (Jack / Ahmad) SAVE YOURSELVES TIME, MONEY AND ENERGY AND GO WITH OTHER HONEST AND ETHICAL PROPERTY AGENTS., , , , , , , , , I unfortunately had a pathetic and disappointing experience with chase evans as a whole. I was not informed of a raised floor and leak issue in the bedroom despite the previous tenant reporting them. From the time I viewed the apartment to the time I moved in was almost a month and the issues worsened making the floor unable to walk on. Within days of moving there was a problem with the boiler, the heat didn’t work, while few functions on the washing machine didn’t work. What is more appalling is not just the deception regarding the flooring and leak issues but also the inability to come to the table to renegotiate the lease despite following up numerous times. There are no words to express my disappointment and frustration. Despite calling and texting my agents (Jack and Ahmad) multiple times i am being ghosted in renegotiation of the lease. I will never recommend anyone I know or don’t know to lease or buy from any of the Chase Evans offices given sub standard business practices. Not responding and be willing renegotiate with tenants (who can turn into potential buyers) is a sure way of burning multiple bridges. It is unfortunate that a business of this scale fails to understand this nuance.

Himani · 26 February 2024

★★★★★ 5/5

Trustpilot

Camille from the renewals team was very…

Camille from the renewals team was very helpful throughout the process

Abhishek · 27 May 2026

★★★★★ 1/5

Trustpilot

LANDLORDS DO NOT USE CHASE EVANS

LANDLORDS, DO NOT USE CHASE EVANS AS YOUR LETTING AGENTS. APPALLING LACK OF CLIENT SERVICE Totally incompetent and useless and only interested in their commission. Rude and obnoxious during every interaction with a large staff turnover making it easy to blame a previous colleague for any ineptitude. Despite paying for property inspections and requesting that the apartment should be well maintained and any renovations be carried out as required, our new agents were shocked at the state of our apartment with mould visible on walls. We had to pay a significant amount to bring it up the level we, as landlords, expected before letting it out! We have a large rental portfolio but have never received such an atrocious client service! STAY CLEAR AND FIND ANOTHER LETTING AGENCY!

JP · 20 February 2024

★★★★★ 5/5

Trustpilot

Murat Colak from East Property…

Murat Colak from East Property Management was very helpful and always went the extra mile to help with everything in my time at the property. Always got back to me with any questions , very grateful for all he’s help. Would recommend dealing with him at chase evans for any issues or questions

Lee · 11 May 2022

★★★★★ 5/5

Trustpilot

My rented property is with Chase Evans…

My rented property is with Chase Evans Property Management’s, and Edmond is always being responsible and helpful! They solved out things quick, and made the entire check-in/check-out process easy for me. I would definitely come back to Chase Evans if I’m looking for new property in the future.

Chenglin · 5 December 2022

★★★★★ 5/5

Trustpilot

Kin Lee was very professional and…

Kin Lee was very professional and responsive, accommodating our requirements.

Kalin · 23 January 2026

★★★★★ 5/5

Trustpilot

Positive experience with Kin Lee

It has been the second time Kin helped me with contract renewal. Kin is professional and responsive, and managed to bring about a good outcome for both landlord and tenant. Highly recommended.

CK · 14 February 2024

★★★★★ 5/5

Trustpilot

Amruta was very helpful and courteous

I was happy with the renewal process because of Amruta’s excellent customer service. She was very helpful, responsive and efficient. Thank you Amruta.

Ruby · 31 July 2024

★★★★★ 5/5

Trustpilot

positive experience with Kimberly

One of the property managers Kimberly Fernandes was really helpful and responsive and arranged contractors to fix my faulty balcony door very quickly, and she constantly checks up on the progress to make sure things are going smoothly.

Sirui · 21 September 2023

★★★★★ 5/5

Trustpilot

Camille was my renewals officer and she…

Camille was my renewals officer and she was great. She guided me every step of the way and was very responsive.

K · 29 August 2024