Trusted Agent profile · London
★★★★★
1,688 reviews across 3 platforms
St Davids Square, 320 Westferry Road, London, E14 3QL
Part of Chase Evans, see every office.
Chase Evans's office in London, at St Davids Square, is rated 4.6 out of 5 across 1,688 reviews on three platforms, including 260 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
Kimberly Fernandes has been extremely empathetic and helpful. My apartment issues were resolved within 3 days! I can always count on the service provided and wish I could give him 10 out of 5 stars!
Thank you for your review Maria, glad to hear Kimberly could help you.
1/5
TrustpilotNo response, can't get back rent deposit
Would advise anyone when reading these good reviews. Been a tenant, trying to get back rental deposit, left the apartment two months, one week delay on any email reply, there is a number to call but you will never find your property manager, tried to reach once but she didn't seem to know what you are talking about. Now can't get back my rental deposit, no one to contact to, even today no one picks up the phone. Not to name names, perhaps it's just my bad luck with all the wonderful reviews from others.
Dear Customer, Thank you for your review - we do read them and take any feedback seriously. We would be very grateful if you could provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter.Regards,
1/5
TrustpilotTenants beware
I rented a property managed by Chase Evans. The initial rental experience was smooth, but absolutely horrible after.They gave me a property manager email. When I needed to contact him, I got no reply. After a few weeks, I started emailing and calling other random contacts I found online and it turns out he left the company, no notification to me - i.e. no point of contact for issues.I got the new email for property management. They don’t reply either. I needed to ask a maintenance question. No reply. Needed to arrange for a tenancy reference for my new flat. No reply, took weeks of stressful back and forth.After I left, their inventory then claimed a bunch of damage that was already present, contradicting the inventory they did when I moved in. They refused to discuss this in any detail.Tenants: avoid at all costs Landlords: your tenant will have no real point of contact despite that being what you pay for, so maintenance issues and so on will go unheard.Update: Now 3 months on, they haven’t updated the heating bills to the new tenant despite me emailing repeatedly. I’m getting debt collection letters for heating that isn’t mine and I can’t get an answer out of Chase Evans. The nightmare continues.
Thank you for your review of our services. We are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, and would be grateful if you could provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter.
5/5
TrustpilotMany thanks to Chase Evans for years of…
Many thanks to Chase Evans for years of help and service. Ginny Pattni is a very nice person who has done all the helpful things for me.
Thank you for your review Yu, glad to hear Ginny could help you.
5/5
TrustpilotGreat Management
Our property manager Danish Ashraf from East Property Management was so polite and helpful. There was some problem with our dishwasher and an engineer was arranged to check up the issue. Thank you so much for being so prompt and professional in resolving the issue.
Thank you for your review Palak, glad to hear Danish could help you.
1/5
TrustpilotSour experience with Chase Evans
Sour experience with Chase Evans, our deposit took over 3 MONTHS to be returned following the end of our tenancy. This was worsened by a clearly unjust attempt to deduct a large amount from our deposit on unreasonable grounds which was highly unethical. The deposit only got processed when Joyner stepped in to speed up the process - so we are grateful for that.
Thank you for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the deposit return process. We take this kind of feedback very seriously, and we’re investigating the matter in order to resolve it.
5/5
TrustpilotGreat experience with Property Manager
Great experience with Chase Evans Property Management sia we got assigned Tia Munroe as property manager. Tia was professional, quick to respond and solved our issues in timely manner since we reported them. Tia was able to get the team to investigate and fix the problems very promptly.
Thank you for your review, glad to hear Tia could help you.
5/5
TrustpilotWe had the pleasure of working with Kin…
We had the pleasure of working with Kin Lee (Senior Renewal Coordinator) during the move out process. We appreciate all his assistance throughout the end of the tenancy process and that he communicated all our requests to our landlord and got back to us very promptly. Overall, it’s been a great experience working with Kin, Chase Evans and our landlord during our tenancy. We wish them all the best.
Thank you for your review, glad to hear Kin could help you.
5/5
Trustpilotlong standing customer
Chase Evans have managed my properties for several years and have delivered every time. Kin Lee has been great and has always been helpful in renewals.
Thank you for your review Enzyme, glad to hear Kin could help you.
5/5
TrustpilotVery easy to get on with and pleasant…
Very easy to get on with and pleasant .exchanges
Thank you for your review.
5/5
TrustpilotGreat Service and Support
Smooth rental and renewal process with professional staff. Kin Lee was helpful and responsive throughout. Overall, a straightforward experience.
Thank you for your review Pavel, glad to hear Kin could help you.
5/5
GoogleMany thanks to Martin K, Lisa T and the whole team for supporting my repatriation to the UK given the current difficult times due to the pandemic. The team worked day and night to support my search for an apartment, onboarding process and move-in - all in just a couple of few days! Very professional, responsive and easy to work with!
Dear Ana Voicila, Thank you for taking time to write a review. We wish you all the best experiences in the future. Chase Evans Marketing Team.
5/5
TrustpilotGreat contact renewal experienced handled by Kin
Kin is our new Chase Evans contact point. He is very professional and patience with the questions I have. The whole renewal process is smooth and satisfactory.
Thank you for your review Felit, glad to hear Kin could help you.
1/5
GoogleWell I spoke today to mr Shabir agent he does not seems to me very professional at all
Thank you for sharing your experience with us, Irina. We are sorry to hear that you found our service lacking in professionalism. We strive for reliability and quality in all our interactions. Please reach out to us at customerservices@chaseevans.com so we can support you further.
5/5
TrustpilotI was genuinely impressed by the level…
I was genuinely impressed by the level of service. Kin Lee was very prompt and receptive to my concern. In addition, he is very detail minded person and he ensured that everything was done precisely and on time. Thank you Kin for your great customer service!
Thank you for your review Wendy, glad to hear Kin could help you.
5/5
TrustpilotGreat collaboration
Kin was a smart and reliable, very timely to answer questions and help, and to the solution. Very lucky enough to work with him.
Thank you for your review Fiona, glad to hear Kin could help you.
5/5
GoogleImmanuel was very helpful throughout the sale process. The actual legal process took over 6 months mainly because the buyers solicitors were extremely picky. They should be taken off the Chase Evans panel as they completely soured the sale experience
Thank you for your review Geoff, glad to hear Immanuel could help you.
5/5
GoogleWe recently used Chase Evans to search for an apartment to rent. Since the first property view, Martin Krivka was always attentive and available to answer any questions that we had. He always took into account our requirements and showed relevant properties, really simplifying our search. Thank you very much!
Thank you for taking time to review our services. Chase Evans
5/5
TrustpilotHelpful property manager from Chase Evans
Aurora Li from Chase Evans Property Management is a reliable and responsive property manager. She always replies promptly and is very patient. I especially appreciate how she helped resolve post-checkout issues, making the process easier for the tenants. I'm truly grateful for her assistance.
5/5
TrustpilotMore than 6 years
We have been renting with Chase Evans for more than 6 years and Terry Singleton has been managing our place and dealing with it in a very professional way and keeps us informed and up to date on everything. Thank you Chase Evans and Terry for the great job.
Thank you for your review Anfal, glad to hear Terry could help you.
5/5
TrustpilotAbhijit Gooptu at rental department did…
Abhijit Gooptu at rental department did a great renewal service for us, negotiated a better rental rate. Excellent job done!
Thank you for your review, glad to hear Abhijit could help you.
5/5
TrustpilotAmruta was very helpful in negotiating…
Amruta was very helpful in negotiating the terms with our landlord. She exceeded our expectations in hard times. We had a great experience with her.
Thank you for your review Sarah, glad to hear Amruta could help you.
1/5
TrustpilotMy second review about this absolutely ridiculous agent
As I thought I would get my deposit and overpaid rent transferred back. This agent inform me that she have transfer me the money and process this on Monday (11/12/2023). Usually it would take one day for the money to be in my bank. It’s Friday now no money receive. I start emailing her since Wednesday and got no responses back and it happens the same when I emailed her on Thursday. I have try to be patient with the spamming emails and replied her emails quickly and kindly. But not giving me my deposit and overpaid rent back is another story. She could have simply tell me there’s an issues. She chose to make up a story that the money has been sent and ignore my emails simply asking for proof of transfer. I will put her name here even if this review gets flagged to remove her name out.
Thank you Piano for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotI had a great experience with Ginny…
I had a great experience with Ginny Patni at Chase Evans! She made the process of buying my property very easy. She gave good advice and was easily contactable - whenever I had questions she would be very quick to answer, which was great given how stressful property buying can be. I highly recommend working with Ginny at Chase Evans!
Thank you for your review Belinda, glad to hear Ginny could help you.
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Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
