Chase Evans London reviews

★★★★★ 1/5

Trustpilot

The worst property management I have…

The worst property management I have experienced. We have had nothing but issues from the day and hour we got our keys. The communication from the team is so poor. First showed up early to the flat to collect the keys the day our tenancy began no one was at the property. When I phoned to find out where they were they told me that I was late and the girl had left (I was infact early according to the time they had emailed me to be there). Issues with hot water, no heating, a broken balcony door and a washing machine in disrepair. None of these issues are Chase Evans fault but the lengths we have had to go to to have issues dealt with or engineers attend the property has been unacceptable. I understand that the property manager has to contact the landlord before someone can attend but the lack of follow up, communication and time lapse is extremely poor. We have had to constantly chase and follow up on these issues some of which have still not been resolved. We have had a broken balcony door since we moved in 8 months ago and we are fast approaching winter and the issue has still not been addresses despite constantly requesting this to be resolved.

Rachel · 31 October 2023

★★★★★ 5/5

Trustpilot

Absolute pleasure to deal with!

Absolute pleasure to deal with! Everyone in the team is extremely professional, organised and efficient. We managed to complete all the tenancy checks and the docs signing process in just a few days. Shockingly good!I'd also like to highlight our property manager Mr. Danish Ashraf for being so helpful and for making us feel looked after. Chase Evans is definitely a VIP team and I've never experienced such a high class level of service before.

Arty · 19 February 2024

★★★★★ 5/5

Trustpilot

Kimberly Fernandes from Chase Evans…

Kimberly Fernandes from Chase Evans East Property Management has been incredibly responsive and efficient in handling my maintenance issues. She swiftly arranged for contractors to inspect the issues. I'm grateful for her help!

Sam · 3 October 2023

★★★★★ 1/5

Trustpilot

Unacceptable and unprofessional

I moved out of my previous residence three weeks ago and am still waiting for my deposit to be released. Despite sending multiple emails, I have yet to receive the check-out report. To make matters worse, the agent handling the matter went on holiday for two weeks without providing any updates or resolution. This level of communication and service is completely unacceptable.

Sohyun · 9 October 2024

★★★★★ 5/5

Trustpilot

Professional team that look after their…

Professional team that look after their clients. A special thank you to Danish Ashraf from East Property Management who has been really helpful regarding sorting out a few issues with my apartment - his friendly, efficient demeanour is a real asset.

Jaz · 8 February 2023

★★★★★ 5/5

Trustpilot

My property manger Shannon is really…

My property manger Shannon is really helpful. She is keen to help with kindness! Thank you so much for your help

Roro · 10 June 2024

★★★★★ 5/5

Trustpilot

Big thanks to Adriana Chaba for being…

Big thanks to Adriana Chaba for being proactive and helpful.East property Managment has been great in client service.

Nitin · 1 August 2024

★★★★★ 5/5

Trustpilot

Chanelle Da-Silva has been very…

Chanelle Da-Silva has been very approachable and helpful, answering to all our queries. Customer Service is not one of the easiest jobs to handle and she has been great with us. Keep up the good work.

Javier · 7 July 2023

★★★★★ 5/5

Trustpilot

Shannon is very helpful and responds…

Shannon is very helpful and responds quick with all my enquiries.

Csy · 19 November 2024

★★★★★ 5/5

Google

Immanuel Teferi acted for us on the sale of 75 Apollo. It ended up being a long process mainly because First Port failed to promptly supply reports requested by my solicitors. It was only through the direct involvement of Immanual that these reports were eventually obtained several weeks if not months late. He managed the buyer and her solicitor very sympathetically all the time acting in our best interest. I highly recommend him and wish him all the best in the future. Margot and Mervyn Leonard

Mervyn · 15 October 2023

★★★★★ 5/5

Trustpilot

Heating issue fixed quickly

Had some issues with heating during winter and Danish Ashraf from East Propery Management was quick to act and ensure it got fixed as soon as possible. He was incredibly helpful and was a great liaison with the contractors and landlord.

Isaac · 25 January 2023

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Noel Ng as the property manager during my tenancy, and I couldn’t be more satisfied with the experience. Noel was always prompt, professional, and extremely helpful. His communication was clear, and he made sure everything was handled smoothly and efficiently.

Giuseppe · 30 August 2024

★★★★★ 5/5

Trustpilot

Danish Ashraf was really helpful during…

Danish Ashraf was really helpful during the move out process, organising inventory checks and keeping me updated with regular emails and calls. I would highly recommend liaising with Danish to anyone dealing with Chase Evans.

Haihan · 26 July 2023

★★★★★ 5/5

Trustpilot

Samuel Chapman - friendly, helpful & responsive

Through Samual Chapman, a member of the Renewal Team of Chase Evans, I have managed to complete the tenancy renewal procedures within 14 days which greatly reduced the hassles of the renewal process. Samuel is friendly, helpful and highly responsive. Truly grateful to Samual for his professional service herein!

Yee · 15 February 2022

★★★★★ 5/5

Trustpilot

Very efficient

A thank you to Kin Lee for helping make the renewals process easy.

Will · 15 October 2024

★★★★★ 5/5

Trustpilot

My experience with “Chase Evans Property Management”

My experience with “Chase Evans Property Management” was hugely positive. Quick and cheerful communications, with clear instructions for every next step. I felt well guided and in control of the process. I wouldn't hesitate to recommend them. A special thanks to Edmond!

Francesca · 14 December 2022

★★★★★ 1/5

Trustpilot

Avoid this company like the plague!!!

Avoid this company like the plague. Would have given zero stars if I could. Had a decent enough experience with them as tenants however the checkout process and everything afterwards has been nothing short of a nightmare.

Annas · 26 May 2026

★★★★★ 5/5

Trustpilot

Amruta has been very kind

Amruta has been very kind, helpful and diligent in providing all info needed to start a new contract for the house. I would recommend Amruta from Chase Evans to a friend.

Silvia · 25 April 2025

★★★★★ 5/5

Trustpilot

It was a super nice experience with…

It was a super nice experience with Darnell McDonald as well as the whole office Pan Peninsula who helped me to find and rent my perfect apartment. Darnell has been very patient from beginning to the end, friendly and willing to help out all the problem.☁️

Kexuan · 3 July 2022

★★★★★ 5/5

Trustpilot

Nice and smooth experience

Kin Lee has been our point of contract during the renewals process. It was a nice and smooth experience overall. He was responsive and guided us with all the necessary information. Happy with the service I received

Rinat · 24 May 2023

★★★★★ 1/5

Trustpilot

Nasty company

Nasty company. stay away from any property they pretend to manage. Their understanding of property management is copy paste answers with a bossy attitude. when you report a problem they will respond trying to sell you an insurance policy or tell you the problem is not there They will make you do the work they are suppose to do and make up expenses to sit on your deposit. your property manager will change every 2 -3 weeks. DO NOT EXPECT TO GET YOUR DEPOSIT BACK FOR 2-3 MONTHS

Firat · 3 October 2023

★★★★★ 5/5

Trustpilot

Great renewal of lease

Madison Feng has been an amazing renewal agent. She’s helped us extend our lease several times when we found ourselves in a challenging situation deliberating with the landlord on our behalf. She is super professional and friendly and I’d recommend her.

Jeff · 4 January 2023

★★★★★ 5/5

Trustpilot

I had the pleasure of communicating…

I had the pleasure of communicating with Kin for my tenancy renewal, and the experience was great. Kin was professional, quick to respond, and made the whole process smooth and easy. Highly recommend Kin for anyone looking for hassle-free service!

Qing · 20 December 2024

★★★★★ 5/5

Trustpilot

Thank you Danish

Danish Ashraf has been responsive and helpful in fixing issues for our new flat. Hope this VIP team continues this amazing job in the coming new year !

Danyu · 30 December 2023