Chase Evans London reviews

★★★★★ 5/5

Google

We have been renting from Chase Evans in Royal Wharf for the last 4 years and our tenancy has been plagued by maintenance issues and ineffective contractors. This review is in two parts - the first part of our experience was before Louis Merritt took over personal responsibility for the property and our issues. Chase Evans were slow, poor and frustrating to communicate with and we had a new property manager every 5 minutes. And with every property manager the service got worse. It seems as though no internal note keeping is maintained. Every time we were given a new property manager we have to re-iterate every single issue we had faced; time consuming and frustrating. I would go as far as saying that the property was allowed to fall into a state of disrepair as a direct result of Chase Evans inability to respond to issues promptly or effectively. This was all before Louis Merritt intervened. Since Louis personally took responsibility for our issues, they have mainly all been responsibility (with only one outstanding which is a desperate issue with a contractor). Louis has provided clear and concise timelines and next steps regarding the rectification of maintenance issues and his communication has been excellent. Louis has regularly been in contact with my housemate and I via email, and the phone call and he has completely changed my opinion of Chase Evans and restored my faith in property managers in London. Louis has also been extremely understanding and has always worked hard to get us, as tenants, the right outcome, which has been refreshing to see. This 5 star review is for Louis and his commitment to us and the property, and for turning things around completely. If only everyone at Chase Evans could act as professionally and diligently as Louis Merritt then the company would be in a much better state. Thanks, Louis, for all your hard work. - Josh Davey.

Josh · 16 August 2023

★★★★★ 5/5

Google

Smooth and fast letting for my new house great work

Pedro · 2 April 2026

★★★★★ 5/5

Trustpilot

Big thank you to Kimberly Fernandes for…

Big thank you to Kimberly Fernandes for looking into issues I have had in my apartment and being a good negotiator to obtain all necessary approvals for the requested changes!

Aleksandr · 28 September 2023

★★★★★ 5/5

Trustpilot

Perfect Service

Ginny was really helpful, she pushed the sale along and made sure that I knew where everyone is when I moved in. Would definitely use them again!

Doug · 8 December 2023

★★★★★ 5/5

Trustpilot

There were some preexisting issues in…

There were some preexisting issues in the apartment when I moved in. Alan from Chase Evans helped me promptly over email and also by coordinating with contracters to get them fixed.

Sidharth · 31 August 2023

★★★★★ 5/5

Trustpilot

Chase Evens have been a delight to work…

Chase Evens have been a delight to work with. They always keep their properties well maintained and have a great team behind them. Danish Ashraf has been a great addition to the team that helps resolve issues swiftly.

Gov · 3 February 2023

★★★★★ 5/5

Trustpilot

Very helpful

Dennis from Chase Evans Property Management was really helpful and always willing to go an extra mile to resolve any issues with my deposit release. Once again thank you for your help.

Kashif · 3 August 2023

★★★★★ 1/5

Trustpilot

I have been in a property managed by Chase Evans

I have been in a property managed by Chase Evans for about a year. I think I have had 4-5 different property managers. Have never received an email from them letting me know that my property is managed by someone else and therefore, my calls are not often answered. Requested several issues to be fixed. Some are still (after almost a year) being chased to be fixed. Very poor experience and they care very little about what their customers think. If you can (I know it’s difficult in this crazy housing market), choose a different letting agency.

Gabriel · 2 August 2023

★★★★★ 5/5

Trustpilot

Great experience

Adriana Chaba was very quick in resolving an issue with the flat. She was very responsive and made it easy for me. Great job

E · 9 February 2024

★★★★★ 5/5

Trustpilot

Kin Lee from Chaseevans as my agent has been very

Kin Lee as my agent has been very professional and helpful in sorting out the tenancy renewal

Albert · 22 September 2026

★★★★★ 5/5

Trustpilot

Ms. Catarina from Chese Evans

D. Catarina Head Office and Property Management, did an extraordinary job with us at 196 St. Davids Square E14 3AW this year and managed to resolve all the problems that affected us at home in an extremely professional and quick manner. It is clear that she has great knowledge of the profession she performs. Thank you very much.

Nelson · 18 October 2024

★★★★★ 5/5

Trustpilot

My experience with Chayane Cummings

My experience with Chase Evans agency has been always positive, in particular, Chayane Cummings.

Soukaina · 22 February 2026

★★★★★ 5/5

Trustpilot

Aurora was great to deal with and very…

Aurora was great to deal with and very responsive for my requests :)

Aidan · 28 August 2024

★★★★★ 5/5

Google

Andrea was great, thank you very much, amazing costumer ending from the start to end

Ruben · 26 July 2024

★★★★★ 5/5

Trustpilot

Good and responsible service.

Bryan · 11 May 2026

★★★★★ 5/5

Trustpilot

Kin Lee was amazing in helping me sort…

Kin Lee was amazing in helping me sort out the change of tenancy. He was really easy to get hold of and also was super helpful in the process. Thank you once again Kin!

Djenaba · 24 May 2023

★★★★★ 5/5

Trustpilot

New Lease

Molly was helpful in the questions I had during the discussions over the new lease for 41 Ivy Point. The process was also efficiently run.

Conor · 8 January 2024

★★★★★ 5/5

Google

We have been with Chase Evans for a year now and I feel like we definitely got lucky with finding a good estate agents from the get go! We made the move down a year ago and will be moving to a new flat also with Chase Evans and they have made the process really seamless for both me and my partner. They are super helpful and will answer your questions. I would like to mention that Martin who works at the Dockland branch has been amazing with getting us all the information we need, answering our questions and being super helpful and polite throughout the whole process! If you’re moving to London for the first time, Chase Evans are a great estate agents to go with

Olivia · 17 July 2023

★★★★★ 4/5

Trustpilot

Justin

Justin, my renewal coordinator, updates me the latest change from the Renter Right Act on time.

Yan · 24 September 2026

★★★★★ 1/5

Trustpilot

DO NOT USE CHASE EVANS!

THE REVIEWS ARE MANIPULATED!In the first 2 months you moving in, they will offer support and help, but for the problems they coulnd't fix, they will tell you to wait. So that in the end of the first 2 months, they will ask for reviews! Which normally turn out good. You can see that the reviews are very general, and not from end to end (Unless they wrote themselves, obviously).However, the problems come after that!DEPOSITS NOT ABLE TO CLAIM!After my end of tenancy, I hired professional cleaners + leave their items in a black bag in the room. However, when trying to get back the deposits, they charged me for not cleaning + not keeping their items (they didnt bother to check the black bags, even when I asked them to). Furthermore, for the doors that were unable to use from the beginning, and the doors they couldn't fix when I asked them, THEY CHARGED THEM TOO!! Also, for any items or cracks on the wall they could find, they would use against you. It doesnt matter if the check-in and check-out report is the same or different, they would charge for any damages they see in the check-out report! What funny is that, this flat is like 10 years old. So yes, more than 90% of my deposit was gone.Like I said earlier, the problems they couldn't fix, they will leave it. This happens to my balcony door, which can not be locked. I'm living on the second floor, but next to my flat is a small storage that you can climb from. Some nights can be hard to sleep knowing you are living in a not-so-peaceful place.

Sudo · 10 July 2023

★★★★★ 5/5

Google

Good agent for renting properties! Especially Martin who helps me a lot and answer questions quickly and patiently. I would like to recommend him for the one who need rent the property here.

Peggy · 12 June 2023

★★★★★ 5/5

Trustpilot

Sale of flat

Ginny Pattini did a great job driving through the recent sale of my flat. Thanks Ginny. Recommended.

DH · 10 June 2024

★★★★★ 1/5

Trustpilot

Chase Evans is really irresponsible…

Chase Evans is really irresponsible agent. They are super slow on maintaining stuff and irresponsible in handling documents/procedures when tenants leave. They sent a check-out report after I moved out over 40 days and then did not reply to the email until the dispute right elapsed (3 months after the moving date). It is my responsibility to raise a dispute with My Deposit, but can Chase Evans say it is coincident for them to mention the dispute right on the first day it expires and they have no responsibility when no one answered my email?The reason for the lateness is so ridiculous. The property manager left the company and no one take care of my case? They sent the guidance of deposit at the beginning of the tenant contract and did not mention/explain it at the end of the contract, then waited until the deposit dispute right elapsed to reply to the case. It is a huge trap for the ones who have less tenant experience and are innocent. Please consider carefully before you choose Chase Evans!!!!

NGOC · 7 July 2023

★★★★★ 5/5

Trustpilot

Effecient in solving issues

My property manager did really well - respond quick and got everything sorted on time. Thanks, Chanyane.

Emma · 20 January 2026