Chase Evans London reviews

★★★★★ 5/5

Trustpilot

Excellent service from my property manager!

My property manager Edmond Cheng has been very helpful since taking over my account.Communications with him has always been smooth and easy, and he is doing such a wonderful job, handling all the issues with my flat with such professional manner.10 out of 10 I'd recommend service from Chase Evans knowing that Edmond will be in charge of my flat!

Celine · 28 December 2022

★★★★★ 5/5

Trustpilot

Agency service

Chase Evans did a very great job during my contract renew process and thanks to Camille Lai who helped us streamlined this a lot more faster and smoother.

Xuhao · 2 December 2024

★★★★★ 5/5

Trustpilot

Sona Limbu is a very helpful property manager

Sona Limbu is a very helpful property manager. Sona promptly provided me with a living details reference when I needed it, and made sure that the reference has been correctly received. Sona has been very responsive and kind in all our communications. Thank you Sona and Chase Evans.

Tarık · 1 December 2023

★★★★★ 2/5

Trustpilot

Its truly really hard to rate chase…

Its truly really hard to rate chase…Its truly really hard to rate chase evans as some of the staff are so lovely and will go out of their way to help you as a tenant, where others will favour the landlord and try their absolute best to scam you…I was super disappointed with Chase Evans by the end of our tenancy after they tried to take half our deposit for things that were clearly either there before or just natural wear and tear…My advice would be to make an itemised list of things that are wrong with the property when you move in, supported with photo’s to make sure you’re covered and they dont try and take your hard earned money.They love dropping a huge professional clean fee at the end of a tenancy also, they did this to me and some friends of mine… you will most likely have to get that back via my deposit but just do everything you possibly can to make sure they cant tell any lies about you!

Matt · 1 October 2024

★★★★★ 5/5

Trustpilot

Ginny Pattni

I contacted Chase Evans and spoke with Ginny Pattni regarding a leasehold property. Ginny was lovely to speak to and very informative and helpful. A credit to the company.

Tony · 11 November 2024

★★★★★ 5/5

Trustpilot

Thanks to property manager Lauren Martin!

Thanks to Lauren Martin at East property management Chase Evans, she helped solve a maintenance issue we had on our property and has arranged for someone to be in contact with us to get the issue sorted! I emailed her earlier today and within hours she has put us in touch with a contractor. Thank you so much this is much appreciated!

Matilda · 23 September 2022

★★★★★ 5/5

Trustpilot

Mint Mok and Colin are very helpful

Mint Mok and Colin are very helpful, with swift response, professional services, and give me a peace of mind, especially during the time i first took up the apartment and had no idea how to manage different things.

LH · 17 September 2026

★★★★★ 5/5

Trustpilot

We are contractor who work with Chase…

We are contractor who work with Chase Evans property managers Shannon Rose on a regular bases.She is the wonderful to work with, super efficient and friendly.And always problem solving.Thanks Sam

Sam · 25 October 2024

★★★★★ 1/5

Trustpilot

Flat rental does not reflect videos/photos advertising property

We rented a furnished flat for our daughters on the basis of photos and a video showing very good state of the flat. ChaseEvans were very helpful during the signing procedure. However, the first time of biding the flat at moving in showed the flat was in a very poor state with stained mattresses, degraded box springs, broken furniture. Even though the ChsseEvans agent said bed should be replaced, the owner (HongKong) wanted to do no work and no replacements. Chase Evan’s did not do their job to rectify the situation

Michael · 24 September 2024

★★★★★ 5/5

Trustpilot

Chase Evans are a trust worthy agents…

Chase Evans are a trust worthy agents and care a lot about their customers. Mr. Kin Lee is a professional person who makes sure that all customers are happy and is willing to always show support. A dedicated professional.

Ahmad · 21 May 2024

★★★★★ 5/5

Trustpilot

Danish Ashraf

Danish has been managing our property for almost a year now and I have to say that he is a truly exceptional property manager. When dealing with issues, Danish makes sure that they are dealt with timely and in the best way possible!

Aram · 1 March 2024

★★★★★ 5/5

Trustpilot

I would really like to thank and…

I would really like to thank and appreciate the support and help provided by Kin Lee. Kin Lee was always reachable to provide guidance and has given on time response always.

JITHESH · 30 September 2024

★★★★★ 5/5

Google

I definitively recommend Martin Krivka. He is focused, dedicated and trustworthy. Always available in any means: by phone, by email, by text. He drove us from one viewing to another and also help us to understand which is the best solution for ourselves in relation to our need. He was professional and unbelievably available. It is definitively worthy to get in touch with him. Thanks Martin! We have appreciated your commitment, effort and politeness.

Luigi · 12 June 2020

★★★★★ 5/5

Trustpilot

Chase Evans - Furnished Apartment Response

I had an issue with a furnished apartment and Chase Evans were able to assist in a timely and professional manner. The manager Chanelle Da-Silva Laires was super helpful and was always available to help during the process and relayed all information back to me even when I had extra questions. Very happy with Chase Evans and 5 * for Chanelle.

Liam · 16 September 2022

★★★★★ 5/5

Trustpilot

Deposit refund

Max Qian was very polite, patient and thorough with taking me through the deposit refund procedure. He went through any queries i had as many times as i needed to be clear. He then was very patient and understanding whilst i collected the required evidence. He sent me emails and called me for updates so that i could get my deposit refunded.

E · 4 August 2022

★★★★★ 4/5

Trustpilot

I had a very positive experience with…

I had a very positive experience with Chase Evans, especially with Jimmy, our dedicated Property Manager. He was professional, responsive and helpful throughout our tenancy, and communicated clearly with us whenever we had any questions or issues.

Shuyan · 16 September 2026

★★★★★ 5/5

Trustpilot

Renting with ease

Amruta was very speedy and helpful in the process of drafting documents and ensuring we are aware of each step to take. He responded to emails in a timely manner and was kind enough to follow up with the relevant parties

Ali · 22 March 2024

★★★★★ 5/5

Trustpilot

Speedy and customer focused renewal

We recently had a contract renewal conducted by Senior Renewals coordinator, Kin Lee. Kin was proactive in reaching out well ahead of the contract expiration, and displayed his knowledge of the current market. We managed to negotiate a favourable outcome for both landlord and tenant. Thanks to Kin for his proactiveness and great customer service.

T · 6 April 2023

★★★★★ 5/5

Trustpilot

Thank you Hanna Ganobis!

Thank you Hanna Ganobis for the quick and smooth renewal process of my tenancy today. It’s been an excellent service, just like last year. Thank you Hanna once again!

Roland · 18 October 2024

★★★★★ 1/5

Trustpilot

Being ignored for my deposit retun

I have been dealing with Erica Lin at the end of my tenancy. She never missed a beat during the moving-out process in June. However, she's been playing cat and mouse with me about returning my deposit. She ignore my emails for weeks. As of today, I'm still waiting for a reply to my email sent on 15th August.I have not received any inventory report since I vacated the property in June 2024, Its 30th August today and still havent received my deposit.The excuse I've been given is: Landlord says I have damaged something but there is no inventory report given to me to prove that. I have benn asking for the report since the end of my tenancy. Still don't have it.

Emz · 30 August 2024

★★★★★ 5/5

Google

We had a fantastic experience working with Andrea. He was incredibly professional and helpful throughout the entire process. He made finding our new flat feel easy and ensured everything went smoothly from start to finish. Highly recommended!

Lucia · 15 January 2026

★★★★★ 5/5

Trustpilot

As a contractor We have been working…

As a contractor We have been working with Chase Evans for 6 months now.Very professional company and enjoyable to work with.The property managers are the best going, particularly Alyah Lewis.

Sam · 25 September 2024

★★★★★ 5/5

Trustpilot

Excellent service with Chase Evans

I have a very good experience with Chase Evans. They are available and very responsive, always pleasant during our communications. I would like to especially thank Madison Feng who is always available and always answers my questions and requests as well as Alan Quach for his kindness and quick reactivity to solve a problem.

Cecile · 20 April 2023

★★★★★ 5/5

Trustpilot

New contract help

We are due to renew our yearly contract but we needed a more flexible arrangement, as we will be moving to our own house once it’s ready. Kin was brilliant at liaising with our landlord, who lives abroad, in a prompt and friendly manner, so we managed to agree a new contact terms swiftly and with no hassle. Thank you Kin!

Niya · 6 August 2022