Chase Evans London reviews

★★★★★ 5/5

Google

My agent was Alexandre Chapalain and I could not have asked for a better person! Alex called me soon after I signed-up on the website. I immediately knew from our phone conversation that he is someone I can rely on. Upon our conversation and after getting the details of what type of apartment I was looking for Alex sent me a whole list of other properties that, quite frankly, mostly matched my criteria. We made a viewing appointment for a Wednesday afternoon after work (very convenient for me) and we managed to view 7 or so properties all within the vicinity of the area that I wanted - it was quite a few viewings however I had such fun with Alex that it felt time flew by so quickly. Alex never put pressure on me, which was very helpful for me to make my own decision. However, if I needed any help whatsoever he was always quickly to respond. I wanted to see one of the apartments again and it was without any hassle whatsoever. Alex also managed to get me a good price for the apartment that I then proceeded to make an offer on. Within only two months I got the keys. Throughout this entire purchase process, which admittedly can be rather tedious, Alex has always been incredibly helpful with chasing up solicitors and all parties to make sure we are on time for completion. Whenever I need to talk to him, he always made sure he rings me back very quickly. I seriously have had the best agent I could ever have asked for - Alex made the process so painless and smooth for me that I literally got the keys exactly on time before Christmas - he made it happen, the biggest Christmas present of my life! Thank you Alex, you're simply the best!!!

SK · 12 June 2020

★★★★★ 5/5

Trustpilot

Efficient Renewal from Kin

Big thanks to my dedicated Renewals coordinator - Kin Lee for handling my recent tenancy renewal. His communication was excellent throughout, making the whole experience completely stress-free. Great service!

Ed · 14 May 2026

★★★★★ 5/5

Trustpilot

Great team and service provided

All of the team at Chase Evans have been extremely friendly and helpful. I most recently spoke with Harvey Asahi regarding a renting renewal, Harvey was very professional, efficient and responsive. I've been very happy with the service provided and would highly recommend this company.

Customer · 11 April 2024

★★★★★ 5/5

Trustpilot

5 Star Customer Service

Chase Evens are always going above and beyond to ensure our requirements are met. Never have had a bad experience with the team. Alaster was able to assist us after the tenancy was over very efficiently and we really appreciate the help.

Gov · 3 June 2024

★★★★★ 5/5

Trustpilot

Amruta was super helpful

Amruta was super helpful, answered my questions over the phone easily and responded really quickly via emails also. The reference check process was quick and clear.When calling, they don’t have the automated system and are quick to pick up.

Susan · 24 July 2024

★★★★★ 1/5

Trustpilot

Had to pay previous tenant's debt!

Chase Evans Aldgate lettings team is terrible. Never registered me as a tenant in new property. There was a heating meter debt from the previous tenant they asked ME to pay (!!!) and promising a refund. It's been 18 months and I still haven't got my money back. Hurford Salvi Carr nearby are so much better - avoid Chase Evans like the plague.

RC · 15 December 2022

★★★★★ 5/5

Google

Mike and the team at Chase Evan's are amazing! They supported me from the beginning of my inquiry till after I was moved in, they are professional, prompt and polite and took so much of the stress out of moving, thank you 👍 …

Guy · 12 April 2024

★★★★★ 5/5

Google

We had one of the most hassle free moving in experience thanks to Martin and Tereza. They were very helpful right from the viewing step until we moved in. I would recommend Chase Evans to any one on the look out for the best properties they have to offer! A huge shoutout to them for helping and assisting us with all the required things during our search.

Omkar · 12 June 2022

★★★★★ 5/5

Trustpilot

Kin Lee

Kin Lee - was excellent in facilitating our contract extension negotiations and renewal with the Landlord. He was very proactive and initiation conversations and follow ups to ensure that it was managed it a timely and efficient manner.

Angelena · 1 October 2026

★★★★★ 5/5

Trustpilot

Alan Quach has been extremely easy to…

Alan Quach has been extremely easy to deal with whilst completing the check out process for a unit we were renting from Chase Evens. As usual nothing but positive things to say about Chase Evens, colleagues such as Alan Quach continue to allow Chase Evens to be one of the best agents in London. Thank you for the help!

Gov · 31 March 2023

★★★★★ 5/5

Trustpilot

Great Service! Keep it up!

Chase Evans helped to secure a tenant for my apartment in UK. The property manager Danish Ashraf from the VIP team provided excellent service. He is very professional, responsive and customer-oriented. Unlike one that I met who insisted on her ways, Danish is receptive to my suggestions and have the client's interest at heart.

Forty · 7 August 2023

★★★★★ 5/5

Google

Second time I have rented with Chase Evans, They were great from start to finish and helped us all the way through the process, everything ran smoothly for us and the team were professional throughout particularly Martin Krivka, who worked with us from start to finish and beyond and was on hand to answer any questions.

Aimee · 12 June 2023

★★★★★ 5/5

Trustpilot

Chase Evans - my sole agent

Chase Evans is the sole agency of my flat since the first tenancy contract. Colin, in Hong Kong, acts a good bridge for communication with his colleague in UK. Madison is very helpful and communicate well with all parties to enable the tenancy renewal happens. We are very pleased with the service of Chase Evan In all these years. Will definitely stay with Chase Evans.

Angeline · 28 July 2022

★★★★★ 5/5

Trustpilot

Just want to thank Kevin and Chris for…

Just want to thank Kevin and Chris for helping me find a very suitable flat at Pan Peninsula, Domenica for granting me one extra of stay and Adriana Chaba from East Property Management for helping me throughout a small deposit dispute. Overall a very positive experience at Chase Evans!

Allen · 1 December 2023

★★★★★ 5/5

Trustpilot

Smooth admin, flexible agents

Big thanks to Gladys Kiala, renewals negotiator at ChaseEvans, who has been very flexible with my admin and super fast & responsive. Per my interactions with Gladys, I can only say positive things of Gladys and the agency.

Ildiko · 8 July 2024

★★★★★ 5/5

Google

Martin Krivka, one of the letting agents in the Docklands office, helped me find a great flat to rent. What I really liked about Martin is that he continued to make himself available whenever I needed help even after I signed the contract. A few days after I moved in, there was a problem with heating and he immediately jumped in on a Saturday and got it sorted out that day. I'm very grateful to him.

Mehmet · 12 June 2020

★★★★★ 5/5

Trustpilot

Great renewal negotiation experience

Terry was immensely helpful during the renewal of my tenancy. He kept me up to date with the situation, always replied very promptly to my emails, and generally going through the process was easy and smooth. He also didn't hesitate to contact the landlord on my behalf to ask to reduce the rent increase slightly, which made a great impression.

Luke · 18 January 2023

★★★★★ 5/5

Trustpilot

Bailey has been the property manager…

Bailey has been the property manager for our rental for the past month and has been very helpful.Promptly dealt with issues which we appreciate and helped to make our move in process easier.

Shannon · 25 September 2024

★★★★★ 5/5

Trustpilot

Arguably one of the top agents

Have been renting via Chase Evans for many years and they're truly one of the best in the business. Special thanks to my property manager Mint Mok for her help in resolving any issuers fast and efficiently.

Antonios · 28 September 2026

★★★★★ 5/5

Trustpilot

Perfect for young professionals with high expectations

I lived at a property managed by Chase Evans for 2 years without any troubles. Issues were resolved quickly and support was there when needed. The checkout process was fast and the partners they use, such as East Property Management, are very professional. Ade Taylor provided any necessary assistance and ensured I was always updated which helped make my experience satisfying.

Daf · 29 November 2022

★★★★★ 5/5

Google

Huge thanks to Andrea for helping me find the perfect flat in London! His professionalism, friendliness, and local knowledge made the process so easy. I Highly recommend Andrea.

Brandon · 6 December 2024

★★★★★ 5/5

Trustpilot

Kin Lee was extremely helpful…

Kin Lee was extremely helpful throughout our contract renewal process, providing very prompt responses to all my questions and making himself available for calls on very short notice whenever needed. The process went on very smoothly from beginning to end. Thank you, Kin!

Buyer · 26 March 2024

★★★★★ 5/5

Trustpilot

Highly Recommend, Outstanding Experience!

I recently had the pleasure of working with Amruta Satia, and I couldn't be more satisfied with the service I received. Amruta is always available to answer my questions and kept me informed every step of the way.

See · 26 June 2024

★★★★★ 5/5

Trustpilot

Excellent service from my property manager!

My property manager Edmond Cheng has been very helpful since taking over my account.Communications with him has always been smooth and easy, and he is doing such a wonderful job, handling all the issues with my flat with such professional manner.10 out of 10 I'd recommend service from Chase Evans knowing that Edmond will be in charge of my flat!

Celine · 28 December 2022