Trusted Agent profile Β· London
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1,687 reviews across 3 platforms
St Davids Square, 320 Westferry Road, London, E14 3QL
Part of Chase Evans, see every office.
Chase Evans's office in London, at St Davids Square, is rated 4.6 out of 5 across 1,687 reviews on three platforms, including 260 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMolly is efficient!
The service is always good and efficient. And I would like to express my special thank Molly's help as she replies my email promptly and clearly. Good Job ! Highly Recommended !
Thank you for your review Oliva, glad to hear Danish could help you.
5/5
GoogleI highly recommend Immanuel Teferi as property sale agent. He was great at explaining the process up front, and communicating and advising throughout the process. Our flat sale was complicated and he assisted us wonderfully, continually following up with the buyer and buyer solicitors until completion. A great experience working with him.
Dear Amy, Thank you for taking time to post the review. Yours, Chase Evans
5/5
TrustpilotGreat Property Manager
Aurora has been super helpful managing the issues that I have raised for the apartment that I have rented. She handholds and follow up often to ensure that the issues are promptly address and closed. Thank you Aurora!
Thank you for your review Elycia, glad to hear Aurora could help you.
5/5
TrustpilotI have been dealing with Emmanuelβ¦
I have been dealing with Emmanuel Watson from the chaseevans management and would definitely say he is a gem of a person and appreciate is work ethics and attitude. He understands the urgency and necessity and act accordingly and have found him always very helpfull each time we needed assistance. Thank you Emmanuel. Youbarr a star π
Thank you for your review Hirok, glad to hear Emmanuel could help you.
5/5
GoogleWe used Chase Evans as full management. Michael found us proper tenant very quick which was quite efficient in current situation. What's more, the staffs replied emails promptly, They tried their best to meet our enquires, The whole team is well organized. We believe that we will have smooth letting period under their management. I would like to thank James, Robin, Andy and Fatima.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking time to post the review.
5/5
TrustpilotThank you very much for Amruta Statia, he provided professional and timely assistance in the contract renewal for me.
Thank you very much for Amruta Statia.
Hi Guoqiang - Thank you so very much for your review! I'm so glad you had Amruta by your side providing timely assistance when it came to renewing your contract. Professionalism is something we pour a lot of effort in to perfect so its great to see some recognition, we really appreciate it! Do know that if you have any issues or any additional comments - were always here.
5/5
TrustpilotThank you to Camille Lai's closeβ¦
Thank you to Camille Lai's close service monitoring. She has successfully renew the lease agreement with the existing tenants in good terms.Camille's working attitude is superb. Appreciate.
Thank you for your review Carol, glad to hear Camille could help you.
5/5
TrustpilotVery Professional and Efficient
Chase Evans are extremely professional and efficient - they have been my agents for three years now and have always helped me promptly from getting my first house to renewals, handling repairs and minor hiccups with ease - shoutout to Andy who had been fabulous in helping me find a flat and to Murat Colak for helping me handle house maintainance with ease!
Thank you for your review, glad to hear Andy and Murat could help you.
5/5
TrustpilotOutstanding Property Management
As usual, Chase Evans property management team has been outstanding. We recently had a leak coming from the roof on one of the properties and Catarina was very prompt with sending an engineer out within half an hour to stop the leak. She is very prompt and efficient. Always willing to help and has done so throughout the year. Thank you again!
Thank you for your review, glad to hear Catarina could help you.
5/5
TrustpilotBest estate agent weβve ever worked with
It has been a pleasure to deal with Ginny Pattni from Chase Evans. She has been amazing acting on our behalf for our flat sale. She is always enthusiastic with fantastic communication and goes the extra mile, then further. She ensures communication along the chain is as smooth as possible. When there are inevitable hitches she acts immediately to ensure everyone is aligned and fully informed. We cannot recommend her highly enough.
Thank you for your review Mark and Jan, glad to hear Ginny could help you.
5/5
TrustpilotThanks my property manager Bailey Chan
After moving in, I encountered many minor problems, but my Property Manager Bailey Chan has been patiently helping me solve them. Thank you very much again!
Thank you for your review Teresa, glad to hear Bailey could help you.
5/5
GoogleAndrea is being really nice to as even after a serval months of our tenancy. He responded the message really quickly and professionally.
Thank you for your review, glad to hear Andrea could help you.
5/5
GoogleMike Gutierrez has been super professional and really helpful throughout the whole process! Fast replies + support when I needed it and clear communication. Highly recommend both Mike and this Agency!!
Thank you for your review, glad to hear Mike could help you.
5/5
TrustpilotAbhijit from renewals departmentβ¦
Abhijit from renewals department reached out pro-actively before my lease ended and helped in finalising a new one within a day.
Thank you for your review, glad to hear Abhijit could help you.
5/5
TrustpilotShannon was very responsible for herβ¦
Shannon was very responsible for her work and responded to questions in a timely manner, which gave me a lot of help and was very friendly and patient in the process of solving the problem.
Thank you for your review, glad to hear Shannon could help you.
1/5
GoogleOne star is very generous. Iβve seen comments about people having problems to get their deposits back and unfortunately we are having the same problem. Itβs been 2 months and we are still waiting for anything to be returned to us. They even contacted DPS on our behalf to change the disputed amount which we didnβt agree to! Disgusting behaviour on their part to keep peopleβs money with no justification! After renting for multiple years in the UK (and abroad) this is the first time we see anything like this!
Thank you Olga for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotHelpful agent
Molly was really helpful with the quick and on point replies to my emails. She made the negotiations for a new deal not seem like a stressful thing where you have to eagerly wait for an answer.
Thank you for your review Aris, glad to hear Molly could help you.
5/5
TrustpilotBest property manager makes the experience
I've been a tenant with Chase Evans for a few years now and, by far, the most positive part of that has been my property manager, Aurora Li. She communicates in an extremely polite and timely manner, shows great empathy for the experience of the tenant and works hard to resolve all issues as swiftly as she can. I hope she gets a raise (because there aren't many property managers like her) and remains my property manager for as long as I'm a Chase Evans tenant.
Thank you for your review, glad to hear Aurora could help you.
5/5
TrustpilotMolly has been really professional inβ¦
Molly has been really professional in helping me negotiate best terms for my contract renewal. The process was very easy and Molly helped me understand some of the contract terms as well. Thank you Molly for your help and efficiency!
Thank you for your review Anastasia, glad to hear Molly could help you.
5/5
TrustpilotRenewal of Tenancy
Abhijit from Renewals dept helped us with a seamless renewal of the current tenancy we're in. Thank you!
Thank you for your review, glad to hear abhijit could help you.
5/5
TrustpilotKimberly Fernandes
I had a great experience with East Property Management. Kimberly Fernandes was very helpful during our tenancy and as well as after moving out. Kimberly made sure our deposit return was processed without any hassles and open communication was maintained throughout. Definitely recommend.
Thank you for your review Harsha, glad to hear Kimberly could help you.
5/5
TrustpilotThe best agency I used in the UK
The best agency I used in the UK! Everything is done very fast, nothing is hidden, very open discussion is always there. The most important for me - there is always the willingness to help, not like others, who just want to justify why not to do.
Thank you for your review Maryam, thatβs great to hear.
5/5
GoogleFrom the first instance, Martin Krivka went above and beyond my expectations to get me my perfect tenancy. Absolutely seamless process and couldn't be more grateful to mostly him and also the rest of the team at Chase Evans who helped along the way. A big 5 stars from me and couldn't recommend them more. Thank you so much! x
Thank you for your review. Chase Evans
5/5
TrustpilotAgents went out of their way to help meβ¦
Agents went out of their way to help me with lease extension - Terry Singelton and Darnel McDonald have been extremely helpful throughout my entire search for new apartment, referral process, 12 month tenancy & lease closure as well as a 3 week lease extension at my request.Very friendly, knowledgeable and quick to respond to any requests.I highly recommend.
Thank you for your review Emmet, glad to hear Terry an Darnel could help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
