Trusted Agent profile · London
★★★★★
198 reviews across 2 platforms
Henrietta House, Henrietta Place, London, W1G 0NB
CBRE Residential's office in London, at Henrietta House, is rated 4.2 out of 5 across 198 reviews on two platforms, including 168 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleDmitrijs Kuzminskis helped with the purchase of my flat last year, he’s responsive and the process was smooth. I’m happy in recommending him to other buyers.
We're pleased that you had a 5-star experience with Dmitrijs. Thank you for sharing and recommending Dmitrijs and CBRE Residential to others.
1/5
TrustpilotTHEY STOLE MY HOLDING DEPOSIT
They stole my holding deposit only because i didn’t want to use open banking which is completely my choice whether i would like to use it or not. Although had choices of using open banking or uploading documents my reference was failed. Real estate agent told me that “we can’t refund your deposit back because landlord spent for the repairs of the flat” which doesn’t make sense as he spent for his flat,not for me. Legally they have to refund my deposit when referencing is failed they didn’t refund my deposit. Stay away!
1/5
TrustpilotIm a driving instructor whos out with…
Im a driving instructor whos out with my learners, i was in a little industrial estate in stockton in tees, a little village called sedgefield when all of a sudden a male driving a CBRE van came so quick towards us my learner had to steer out the way, humping the curb.. a male in his 30s- 40s with a male passenger. Does he know its a 10mph road. I think the company should take that van off him, driving like an absolute fool
1/5
GoogleThe worst property management company... If you are renting and CBRE will become your property manager, think twice!!! They increased the rent during my 2-year 'fixed term' tenancy. Although it's unlawful to increase the rent during a fixed term contract, they threatened to kick out from the flat by using the break clause. At the end of the tenancy they wanted to charge 700£ (ie. each water drip mark 35£) for the wears & tears without a bill and the case went to DTS who decided that all are irrelevant and can be also removed by cleaning and therefore they only cut the cleaning fee from the deposit and returned the majority.
5/5
GoogleCarlo Saraniti is clearly a “people” person, and shows his clients how much he likes working with them. He is a friendly and empathetic guy, who always goes above and beyond to ensure that all my complains are resolved without the need to ask twice. Through his work ethic, Carlo demonstrates how excellent customer service can be… I’m really impressed and extremely happy with Carlo’s services.
5/5
GoogleAmazing development, great service all round. Dmitrijs Kuzminskis particularly has been very helpful whenever needed.
Thank you for your 5-star review. We're happy to hear that you are pleased with both your development and the service which Dmitrijs provides.
5/5
GoogleExcellent service provided on chasing solicitor and following through the process.
Dear Martin Yang, Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you were pleased with the service provided, especially in terms of chasing the solicitor and ensuring the process was followed through effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best regards, CBRE Team
1/5
TrustpilotThe worst property management company
If you are renting and CBRE will become your property manager, think twice!!! They increased the rent during my 2-year 'fixed term' tenancy. Although it's unlawful to increase the rent during a fixed term contract, they threatened to kick out from the flat by using the break clause. At the end of the tenancy they wanted to charge 700£ (ie. each water drip mark 35£) for the wears & tears without a bill and the case went to DTS who decided that all are irrelevant and can be also removed by cleaning and therefore they only cut the cleaning fee from the deposit and returned the majority.
5/5
GoogleGood service quick replying and personable team helping you with any queries
Thank you for your 5-star rating. We hope that whomever is assisting with your property search is able to secure an ideal home for you.
5/5
GoogleI've been in my place for almost 18 months and Monika at CBRE has been amazing ever since I moved in. She's helpful, friendly, quick to respond and very good at what she does! Very lucky to have her as my CBRE manager!!
5/5
GoogleThe buying process was really straight forward with Dmitrijs, very satisfied.
Congratulations on your new home, and thank you for letting us know about your 5-star experience with Dmitrijs. We really appreciate it.
5/5
GoogleTrue professional, outstanding assistance, Customer service second to none!!!
We always strive to deliver a 5-star experience and greatly appreciate your letting us know how pleased you are with CBRE Residential. We look forward to assisting with your future property needs.
5/5
GoogleCarlo has been immensely helpful, professional and he has been an enormous help to us as we rent our first home together. He is super quick to email back and is always keen to resolve any issues that arise. We couldn’t be more grateful, thank you for your time and support. Abi and David
1/5
TrustpilotDeliberately aggressive driver
An employee at this company deliberately drove his van into the side of my car in an act of aggression. Neither myself, nor the police have been able to get a response from the company. They are wilfully ignorant and obviously condone and support poor behaviour from their drivers! Avoid this company however possible!!
5/5
GoogleExcellent 👍 very neat and clean well maintained and manage office, library, meeting room, conference as well as Kitchen sports very nice 👍 …
Thank you for sharing your 5-star experience with us. We are delighted that you're pleased with the level of service we provide.
1/5
TrustpilotNever work with Cbre for rental lettings residential
It appears I’m unable to leave less than one star. Are used CBRE as my agents to rent an apartment in the City of London and they failed on every single count. I was left in darkness for three days with my five year old and they thought I would be okay to wait nearly 2 weeks to get the lighting fixed. They then messed up and hold onto my rental deposit of ~ £3.7k for two months. I’ve now started legal proceedings against them to recover the money and compensate me for the time. Never work with this company for residential lettings
1/5
TrustpilotCommercial real estate leisure stole my money
The commercial real estate leisure team are headed up by someone who took my money and did literally nothing and then lied. I had to take them to court and won my case and only then did I recover my money. Don't ever deal with these despicable money grabbers. They will take your money, make all kinds of promises, and do nothing. It's tantamount to theft.
5/5
GoogleCarlo Saranti is a great leasing manager for my apartment. He takes care of everything very timely and no matter how the question he remains super patient and responsive. He’s the best I’ve had on this apartment and I’m very grateful for him.
1/5
GoogleI approach CBRE about viewing interest in a former HSBC property Broadwater Worthing i have been fobbed off saying they are giving back the lease where the property was available this has been going on for 2 years ive requested viewing and …
This has been raised with our teams, to help you further we'll need some more information, please contact Matt.Fordham@cbre.com.
5/5
GoogleI thoroughly recommend using CBRE to manage your portfolio. Emily Baker is a proactive, hands on reliable property manager whom is a real pleasure to work and has exceeded my expectations due to her diligence and knowledge.
5/5
GoogleEmily Taylor is one of the most pleasant, helpful and happy people I have to contact and its always a pleasure working with her and the CBRE team as they are so very friendly and professional.
1/5
TrustpilotYou would expect your agents not to…
You would expect your agents not to ghost you. Perhaps my standards are too high.
5/5
GoogleWhat has led me to write this review is simply that the exceptional service I received from my agent far outweighed the professionalism shown by my own agent in this case Carlo .I must reserve the credit to a gentleman who showed empathy caring and sheer determination on his part to fulfil mine and my families wishes of renting a property. He gave an outstanding level of service and we were very impressed with the level of professionalism at all time. Do not forget this name as this is the most genuine caring agent i have come across , truly a pleasure to deal with .
5/5
GoogleThank you to Sophie Gittins who showed us numerous apartments and was always on hand to answer any queries. She was honest and went above and beyond to help.
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