CBRE Residential reviews

★★★★★ 5/5

Google

The sales process for our new home at the Lock, Greenford was managed by Dmitrijs Kuzminskis from CBRE Ltd. Right from showing the apartment till the close of sale, we found Dmitrijs to be extremely knowledgeable and consultative. His approach is very pragmatic and he helped at various stages of the process. Even during his holidays, he ensured the support is continued with other members in his team. He connected us to the right mortgage advisors and legal team who helped us to complete the purchase on time. I would truly recommend him because he genuinely listens to his clients. It has been an absolute pleasure knowing him. Tithi and Krishna

Tithi · 16 August 2025

★★★★★ 5/5

Google

I had the pleasure of working with Dmitri Kuzminskis for the buying of my property at the Lock, and I couldn't be more impressed with the experience. From our very first meeting, he demonstrated a high level of professionalism, market knowledge, and dedication that made the entire process seamless and stress-free. I highly recommend Dmitri to anyone looking for a trustworthy and reliable sales manager. They truly made what could have been a stressful experience into a smooth and successful journey.

Moubani · 30 July 2025

★★★★★ 5/5

Google

I was looking to rent a house, and Jame was the sales agent who helped us find the perfect flat in West Hendon. From the very beginning, Jame was professional, attentive, and genuinely helpful throughout the entire process. He listened to our needs, answered all our questions promptly, and made the whole experience smooth and stress-free. Thanks to his dedication and local knowledge, we found a great place that suits us perfectly. I really appreciated his honesty and clear communication, qualities that can be hard to find. I highly recommend Jame to anyone looking to rent in the area!

Sergio · 16 May 2025

★★★★★ 5/5

Google

Dmitrijs Kuzminskis is the sale manager for my purchase. As I'd already purchased another flat in some other area so I need to have more time for the completion of the flat in the Lock. He has been so helpful in the whole process. Greenford Quay and the Lock are well beautifully designed with the canal running through the estate. The architect and the landscape architect should be given a credit to this. One can see the Lock from the Greenford Station which is around 5 to 10 mins walk to the Greenford Station.

Simon · 16 April 2025

★★★★★ 5/5

Google

Alex J has been really great in assisting me with buying my first home. From first enquiry Alex has been quick to respond, very honest and transparent and super clear and helpful throughout what can be a very stressful process. Alex has provided great and pro-active client service and has worked hard to get a great outcome for me. Alex also made himself available for viewings that worked to my, sometimes difficult, schedule. Thanks so much Alex - buying through you / CBRE has been a very positive experience.

A · 16 April 2025

★★★★★ 5/5

Google

We were looking for a while before we came across the lock development at greenford quay. Dmitrijs Kuzminskis was kind enough to show us around and was very helpful and informative about the area and the project. We looked at a few different options and managed to decide on a property. It was a very pleasant experience and we could not be happier with the purchase. Thank you very much.

Monica · 30 July 2025

★★★★★ 5/5

Google

Mary-Felicia was brilliant throughout the entire process end to end. She was super responsive via email and call when we were enquiring about the property, 100% at hand for answering queries and providing updates during referencing and ensured the process was completed as smoothly and quickly as possible. Thanks to Mary-Felicia this has been the easiest moving process I’ve experienced so far. Thanks for your professionalism and going above and beyond to make this experience so easy :)!

Karum · 16 April 2025

★★★★★ 5/5

Google

Alex and Aminah from CBRE guided me and my fiance through the buying process at higgs yard. Initially contact was made with Alex who was extremely helpful and honest with us about the property that we were interested in. Aminah took over when Alex was on holiday and continued the really helpful and honest nature of the process. They really couldnt have been better throughout the whole buying process.

Cormac · 16 July 2025

★★★★★ 5/5

Google

I can't thank Alex Jaffray enough for his incredible support in helping me purchase my first home. He was always happy to answer my questions and went above and beyond to assist with any issues that came up. Thanks to his dedication, the entire process was smooth and stress-free. A big shoutout to Alex for making this such a positive experience.

Joanne · 16 April 2025

★★★★★ 5/5

Google

Dmitrijs Kuzminskis was very helpful and always willing to assist us with any questions we had. It was a great experience buying at the lock. He guided us till the end until we got the keys. Very grateful for all the help.

Dalia · 16 August 2025

★★★★★ 5/5

Google

Worked with Alex Jaffray to complete on a new build. The service was smooth and communication was perfect from start to finish. Answered all questions promptly. Process took just over 8 weeks in total and I wouldn't hesitate to work with or recommend him to somebody looking to purchase. Thank you!

Nsonje · 16 April 2025

★★★★★ 5/5

Google

Maxine is nothing short of incredible! She has been so patient and helpful during this process, which was so re-assuring as a first-time buyer. Her attention to detail and wealth of knowledge in this area was a god-send. For anyone looking to purchase a home, I couldn't recommend Maxine enough!

ALISHA · 16 April 2025

★★★★★ 5/5

Google

We are very pleased to have found our new home at the lock in Greenford. Thanks to Dmitrijs K for being very helpful and professional throughout the process, we couldnt be more happier :)

Emma · 28 September 2025

★★★★★ 5/5

Google

We absolutely love living in this development, bought a 2 bed flat here and couldn’t be happier. Dmitrijs was brilliant throughout the process and made it a seamless purchase - he is also a pleasure to deal with! Would highly recommend The Lock to anyone interested 😊 …

Niall · 16 April 2025

★★★★★ 5/5

Google

my family and I moved in our new flat and we are very happy. this was possible with big help and with knowledge of Dmitrijs Kuzminskis. He was very responsible and he was in touch all the time we need! Thank you Dmitrijs, you did a great job!

SERGIU · 16 April 2025

★★★★★ 5/5

Google

The Lock Greenford offers modern, stylish apartments with great amenities and a vibrant community feel. Dmitrijs Kuzminskis was incredibly helpful and clear, providing all the information needed with professionalism and patience. The process felt smooth and transparent. Highly recommend for anyone looking for a sleek, well-connected home!

Ankit · 16 April 2025

★★★★★ 5/5

Google

Alex was a fabulous person to work with. Always helpful and responsive. Made the process as easy as it was possible to do.

Shahzad · 27 November 2025

★★★★★ 5/5

Google

The Lock is a fantastic development and we really like the community feel of it. We really enjoy living here all thanks to Dmitrijs Kuzminskis for making our purchase journey smooth and easy. Thank you

Maria · 30 July 2025

★★★★★ 5/5

Google

I had a fantastic experience with CBRE Residential, thanks to Alex Jaffray. He went above and beyond throughout the entire process, always available for a call and quick to answer all my questions. His responsiveness and professionalism made my first flat purchase smooth and stress-free.

Anna · 16 April 2025

★★★★★ 5/5

Trustpilot

I would like to give a special mention…

I would like to give a special mention to Jessica at CBRE, who has been exceptional throughout our recent property search.

Marco · 13 August 2026

★★★★★ 5/5

Google

James was really helpful in guiding us through our options. Even though we decided not to rent, his support were truly valuable. It was a pleasure working with him, and I’d highly recommend him to anyone searching for a place!

Navid · 16 April 2025

★★★★★ 5/5

Google

Great service and assistance from Dmitrijs Kuzminskis. From our 1st day of meeting him and showing us around until he handed over the keys a wonderful experience all in all. Dmitrijs Kuzminskis was always helpful and courteous. Thank you.

Maynard · 16 April 2025

★★★★★ 1/5

Trustpilot

Van driving idiot bully

Judging by all the awful 1 star reviews on line about CBRE then this companies culture was well represented today by the dangerous driving by the arrogant Moron driving the Ford Transit registration BK75NXV that tail gated within 1 metre of my rear bumper today at 70mph northbound on the packed M5 near Gloucester. He was so close I couldn't even see behind to move left even though indicating that I wanted to out of this fools way. Only have a forward facing dashcam although noted the event and logged with Gloucs police earlier. This bully pushed everyone out of his way in the third overtaking lane for miles whilst driving well in excess of tge speed limit. This CBRE outfit whoever they are clearly have no employee professional driver standards or procedures.

Pancho · 17 April 2026

★★★★★ 1/5

Trustpilot

Not paid and very bad management airbus chester

Airbus is great but it's a shame you have 3rd party company's on site that dont pay their staff properly. CBRE you have 30 night staff not paid properly. Shameful!!! shift allowance, sick pay, holidays, service years, when staff leave and dont get replaced, your supervisors are on the same money as the cleaning team, lone working on jigs, unbelievable. The main person is Martin the soft service manager for cbra he lies to all the staff and treats people like rubbish No support, training, and some of the others mansgers too but I'll put that into the email I'm sending to the main person at airbus. I no that I have put this review on airbus indeed but this company is employed by airbus to deliver a service and must take some responsibility and understanding what's going on. CBRE don't have a clue and hope someone takes notice from airbus and looks into this. Start by speaking to the night team that are treated so bad it's an understatement.

Craig · 11 November 2024