Trusted Agent profile Β· London

CBRE Residential London reviews

4.3

β˜…β˜…β˜…β˜…β˜… Great

190 reviews across 2 platforms

Henrietta House, Henrietta Place, London, W1G 0NB

CBRE Residential's office in London, at Henrietta House, is rated 4.3 out of 5 across 190 reviews on two platforms, including 163 Google reviews rated 4.8.

Google logo

4.8 / 5

163

Reviews on Google

This office

Trustpilot logo

27

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Great Experience with CBRE. Alex Jaffray has been amazing in liaising with the developer and helped answer many questions and doubts I had and been a great support during the process.

D Β· 14 May 2025

Agent replied Β· 16 June 2025

Thank you for taking the time to share your positive experience with CBRE. We are thrilled to hear that Alex Jaffray was able to provide you with the support and answers you needed throughout the process. Your satisfaction is our top priority, and it’s wonderful to know that Alex made such a positive impact. We truly appreciate your feedback and your 5-star rating. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

5/5

Google

Was hosted by James (CBRE) for a variety of apartments with differing layouts and designs during the viewing at the Hendon developments. The apartments were modern and attractive. James open, honest and transparent about what was available and also the various aspects of the apartments. Whilst the particular apartments were not for me this time, I appreciated the level of knowledge and transparency and time takes by James of CBRE and would definitely use their knowledge & services in the future.

M Β· 16 April 2025

Agent replied Β· 16 April 2026

Thank you for sharing your 5-star experience with us. It's extremely rare in the property industry to receive positive feedback when a transaction isn't completed. We appreciate you letting us know how much you enjoyed working with James and that you would recommend him and CBRE Residential to others. Whilst we didn't have the ideal property for you this time, we are regularly instructed on desirable residential developments across London and hope to help with your future property needs. Until then, congratulations on your new home!

5/5

Google

Buying my first property was such an easy experience. As you can all imagine, the other half makes the final decision and I was tired of viewing place. We came to see Dmitrijs Kuzminskis, who once we told our budget said I have the perfect property for you! We only saw 1 showroom flat and he sold it to the mrs. We saw the property on Sat and put the offer in on Monday. If you’re viewing at the Lock, ask for Dmktijs and say Lax sent you :)

Laxman Β· 16 April 2025

Agent replied Β· 16 April 2026

Congratulations on your new home! Buying your first property is an exciting achievement, and we're delighted to hear that you had a 5-star experience with us. We'll let Dmitrijs know how much you appreciate his service and hope you love living at The Lock.

5/5

Google

Alex Jaffray guided me through quite a lengthy process to buy my new build flat. He was consistently and constantly supportive and communicative, keeping me updated with all developments at all times. He also was able to expertly guide and advise me how to proceed on numerous occasions to expedite the process of selling my property and buying my new place. His intuition was always spot on. He would also, very helpfully, contact my solicitor or mortgage lender where and when appropriate which invariably helped speed things up. Unfailingly positive, proactive, polite, friendly and constructive he made the process feel much less daunting. His timely advice and prompts were invariably helpful, and I knew I could count on his total reliability and dependability. I cannot thank him enough for getting me to my new place!

Susan Β· 16 April 2025

Agent replied Β· 16 April 2026

Thank you for taking the time to write such a detailed account of your purchase experience with us. We strive to provide 5-star service and are delighted that Alex Jaffray was able to exceed expectations with your home purchase. Congratulations, and please let us know whenever we can be of help.

5/5

Google

I purchased a flat in Greenford through CBRE, and I couldn’t be more satisfied with the experience. A special thanks goes to their agent, Dmitrijs, whose professionalism and support made the entire process smooth and stress-free. I'm very happy with my new home, the neighborhood is friendly and well-connected, the environment is peaceful and green, and the flat itself is in good condition. Overall, it was a great experience.

Michael Β· 30 July 2025

Agent replied Β· 27 December 2025

Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you are satisfied with your new home in Greenford and that the process was smooth and stress-free. Dmitrijs will be delighted to know that his professionalism and support made a significant impact on your experience. It's wonderful to know that you are enjoying the friendly neighborhood, the peaceful environment, and the good condition of your flat. Your feedback is invaluable to us, and we are grateful for your kind words and the perfect rating. If you ever need any assistance in the future or have any questions, please don't hesitate to reach out. We wish you all the best in your new home.

5/5

Google

I'm absolutely thrilled with my new flat. I would like to tell big thank you to Dmitrijs Kuzminskis! I moved very easily and quickly, because his customer service skills were outstanding!

Stella Β· 16 April 2025

Agent replied Β· 16 April 2026

We are so pleased to hear that you are happy with your new flat and with the service you received from Dmitrijs. He always strives to deliver a 5-star experience and we thank you for confirming this with your review. Congratulations on your new home!

5/5

Google

I've worked with James Feltham on many projects over the years, he has excellent knowledge of the BTR market and his customer service is second to none!

Max Β· 16 April 2025

Agent replied Β· 16 April 2026

Thank you for sharing your 5-star experience with us. We'll be sure to let James know how much you appreciate the service he provides and appreciate your business.

5/5

Google

I’m glad I found James F when I felt a bit lost in my house hunting. I told him what I was looking for and my situation. When we met, he had already prepared several similar places for me to view, which was super helpful. In the end, I found a home I really like. Big thanks to him for all the help, I hope everything goes smoothly from here on, too!

Blanche Β· 16 May 2025

Agent replied Β· 16 April 2026

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that James was able to assist you effectively during your house hunting journey. It's wonderful to know that his preparation and dedication helped you find a home you truly like. We appreciate your kind words and your perfect rating. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We wish you all the best in your new home and hope everything continues to go smoothly.

5/5

Google

Mr. Dmitrijs has been very helpful n efficient during the process if my purchase of the Lock in last year. Thanks to him.😊 …

Elisa Β· 16 April 2025

Agent replied Β· 16 April 2026

It's lovely to hear that months after your purchase, you are still happy with your decision. We greatly appreciate your sharing your 5-star experience with Dmitrijs and CBRE Residential.

5/5

Google

I worked with James from CBRE, he was really helpful and professional. Everything with my property search/ move ran smoothly and happened quickly

Emma Β· 16 April 2025

Agent replied Β· 16 April 2026

Thank you for sharing. We're delighted to hear that James provided 5-star service and that you are happy with the purchase process. Congratulations on your new home!

5/5

Google

James has been the top performing agent at our tower. Great communication and is always a pleasure to deal with. Highly recommended.

Narad Β· 16 April 2025

Agent replied Β· 16 April 2026

Our goal is to always exceed expectations, and we're delighted to hear that James has provided you with 5-star service. We look forward to assisting you whenever we can be of help.

5/5

Google

The search was incredibly stressful since I was overseas when looking but James had made everything absolutely stress free since the moment I got in touch with him! I was able to secure the place hassle free and came back to move just in time! I was able to reach him anytime I needed to. Been living in the flat for 6 months now and absolutely loving it x

Suphatcha Β· 16 April 2025

Agent replied Β· 16 April 2026

Thank you for sharing your 5-star experience with us. We are delighted to hear that the process was stress-free and that you are loving your new home. Congratulations!

5/5

Google

Eric is the best sales I’ve ever met. Thank you for showing me in Marylebone

Ful Β· 17 May 2025

Agent replied Β· 16 April 2026

We're thrilled to hear that Eric provided you with exceptional service and that you enjoyed your time with him in Marylebone. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

5/5

Google

James was really friendly and approachable! The viewings went on really nicely and I’ve enjoyed it.

SM Β· 16 April 2025

Agent replied Β· 16 April 2026

We're delighted to hear that you've had a 5-star experience with James and appreciate your giving CBRE Residential the opportunity to assist with your property search.

5/5

Google

Dmitrijs has been such a great help and super friendly - making for a smoother process!

Maz Β· 16 April 2025

Agent replied Β· 16 April 2026

Thank you Maz. We are delighted to hear that you have a 5-star experience with us.

5/5

Google

James was incredibly flexible and easy to deal with. I highly recommend him

C Β· 16 April 2025

Agent replied Β· 16 April 2026

Congratulations on your new home, and thank you for your 5-star rating!

5/5

Google

We’ve recently purchased a property and honestly it was the best experience we could have. We had the pleasure of working with @Dmitrijs Kuzminskis. For anyone searching for an agent, I will definitely recommend him. He is very knowledgeable, patient and responsive. The process was unexpectedly smooth, surprisingly fast and stress free. @Dmitrijs Thank you for your dedication and hard work!

Veronica Β· 16 April 2025

Agent replied Β· 16 April 2026

Thank you for sharing your purchase experience with us. Dmitrijs strives to provide 5-star service, and we are delighted to hear that the entire purchase process was enjoyable for you. Congratulations on your new home; we look forward to helping you with your future property needs.

5/5

Google

James Feltham is patience,nice, easy to communicate and really kind.truly recommend.

Lin Β· 16 April 2025

Agent replied Β· 16 April 2026

We're pleased that you had a 5-star experience with James. Thank you for sharing and recommending James and CBRE Residential to others.

5/5

Google

James was amazing, amazing service very kind and understanding. Thank you

Nellyy Β· 16 April 2025

Agent replied Β· 16 April 2026

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that James provided you with amazing service and that you found him to be kind and understanding. Your feedback is incredibly valuable to us, and we will be sure to pass along your kind words to James and the team. We look forward to assisting you again in the future. Best regards, CBRE Customer Service Team

5/5

Google

I had the pleasure of working with Carolina Santos from CBRE, and the experience was outstanding. I’ve been consistently impressed by her professionalism, responsiveness, and attention to detail. Our business interactions have always been smooth and efficient. I would highly recommend her to any clients seeking expert real estate services.

Zhongqiu Β· 16 July 2025

Agent replied Β· 16 April 2026

Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Carolina Santos provided you with outstanding service. Her professionalism, responsiveness, and attention to detail are qualities we strive to uphold at CBRE, and we are delighted to know that your interactions with her have been smooth and efficient. Your recommendation means a lot to us, and we are grateful for your trust in our services. Should you need any further assistance or have any questions in the future, please do not hesitate to reach out. Thank you once again for your kind words and for choosing CBRE for your real estate needs. Warm regards, CBRE Residential

5/5

Google

I had a great experience with James from CBRE when viewing an apartment. He was incredibly flexible, accommodating an early 8 AM showing despite a long commute. His professionalism, knowledge, and dedication stood out throughout the process. Although we ultimately chose another property, I truly appreciated his effort and excellent service. Highly recommend working with him!

Lineu Β· 16 April 2025

Agent replied Β· 16 April 2026

Thank you for sharing your experience with James. It's not often that applicants post a 5-star review when we don't actually secure a property for them, so we appreciate your letting others know how much you appreciated James' efforts. Congratulations on your new home; we hope to have the opportunity to assist with your future property needs.

5/5

Google

Was thoroughly impressed by Wilbur Rodrigues when been shown a variety of flats in Spinners Yard to suit our needs, both furnished and unfurnished. He knew lots about each flat, even down to sq ft and provided honest information throughout. Would recommend

Rowan Β· 29 August 2025

Agent replied Β· 27 December 2025

Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Wilbur Rodrigues was able to assist you effectively in finding the right flats at Spinners Yard. It's wonderful to know that his knowledge and honesty made a significant impact on your search. We truly appreciate your recommendation and your 5-star rating. Your feedback motivates us to continue providing exceptional service to all our clients. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

5/5

Google

Wanted to thank Dmitrijs Kuzminskis for assisting us with our purchase, it was a smooth and easy process and he was extremely helpful

Sid Β· 24 August 2025

1/5

Trustpilot

Verbal harassment

I was subjected to verbal abuse and harassment from a contracted worker in front of customers.I reported the incident to the area manager and it's been 3 weeks of waiting;no communication,no apology or action has taken.

John Β· 1 June 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read CBRE Residential's Google reviews

Questions about CBRE Residential London

How many reviews does CBRE Residential London have?

CBRE Residential's London office has 190 reviews across two platforms: 163 on Google, 27 on Trustpilot (across the whole business).

What is CBRE Residential London's rating?

CBRE Residential London is rated 4.3 out of 5 across all 190 reviews, and 4.8 out of 5 on Google from 163 reviews.

Where is CBRE Residential's London office?

CBRE Residential London, Henrietta House, Henrietta Place, London, W1G 0NB.

The Trusted Agent

Is this your office? Claim your page.