Trusted Agent profile · London
★★★★★
356 reviews across 3 platforms
WeWork, 30 Churchill Place, London, E14 5RE
CBRE Residential's office in London, at WeWork, is rated 2.6 out of 5 across 356 reviews on three platforms, including 119 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. CBRE Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotI have been a WW member on and off for…
I have been a WW member on and off for 3 years. The experience has not been good: poor customer service, confusing and contradicting messages from staff, poor hygiene and dated facilities. The worse part is they don't know how to handle genuine complaints.
1/5
TrustpilotNo customer service whatsoever
Spent 3 weeks trying to organise office space in Manchester, passed around from person to person and sent the same details over 3 times. Can't get anyone from customer services on the phone and was sent an incredibly rude email when chasing on this. Don't waste your time trying to organise for an office here, you'll be given a rubbish customer service assistant who doesn't want to organise the office space
1/5
TrustpilotDisappointing Customer Support
Disappointing! WeWork Manila is not working with us on a reduced rate despite the fact the entire city is closed and the building inaccessible.
1/5
Trustpilot'Free Trial' took a month's rent out of my account
I undertook a free one month trial to see whether I wanted to use WeWork. I used it five times and decided it wasn't for me. I cancelled but was still charges 340 pounds. Apparently they are sorting this out for me but it has now been two weeks!!The only way to get through on the phone is to connect to the sales team! Do better WeWork.
1/5
TrustpilotMore like we don't work and you should live with it...!
Really slow at everything, no one has a phone number to reach out to...doesn't do anything and keeps charging you money, takes ages to refund you money...their so called global HQ customer support workers cannot communicate and makes things more complicated and they get upset and hang up on you.
1/5
Trustpilotnot worthy
I have been a customer of all access during these 2 years . The customer experience is bad , no phone number . The monument site is so orvercrowded , its like working in a station . the heating in winter is not working .terrible place , all the centres are overcrowded
1/5
TrustpilotSocial Distancing concerns?
We rent a 6 person room from We Work but we are worried that when we are allowed back in, that it would be too small to maintain social distancing in the room. Refreshment facilities and Hot desking cannot be kept clean constantly to keep us safe. Does anyone else has similar concerns? Have you been in touch with We Work about it, if so, what have they said?Thanks,Jack
5/5
GoogleThank you guys for being the best! From opening the door to arranging the events. Keep it up!
Hi Elena. Thank you for your kind review. We're so glad to hear you're enjoying your WeWork experience!
1/5
TrustpilotWEWORK - LIKE A PRETTY GIRL WHO IS HEARTLESS.
environment: goodmanagement: horrible management honesty: non-existant company culture: more for show, not genuine - not present when needed. true to core values: false supports business "doing what they love": false billing system: complete mess. dishonest, messy system: they will derail your checks and balance.in fact they currently owe us money, lied multiple times about amount and when we would have it, but love to pretend like they are helping. #wework #horriblemanagement #norespect #liars
1/5
TrustpilotAwful customer service
From being an innovative work solution to just another generic company with awful customer support.
1/5
TrustpilotCan't cancel, horrible experience and support
We work charged me a premium month…
2/5
TrustpilotWe have a great space in a beautiful …
We have a great space in a beautiful office in Richmond Street Toronto, but the heating is erratic and level of customer service very poor. Today its -13 and we have no heating with staff having to wear coats and gloves inside. No response from the management staff, but they are very good at sending invoices for services that really should be standard. Stay away unless you really are desperate.
1/5
TrustpilotAbsolutely terrible customer service…
Absolutely terrible customer service who is just disconnecting call 3x because they are incompetent answering any client questions. They are all half asleep without clearly having any training to be able to assist companies who are spending thousands for the office space. Awful
1/5
TrustpilotWeWork fail at what they claim to be best at
WeWork advertise themselves and their services as something extremely different to what you get. They try to impress you with free coffee, events, meeting rooms, networking opportunities and other 'perks', but that is only to suck you in and commit. They will stop those benefits eventually and you'll be left with a tiny office or desk, looking at your contract and wondering why you signed.
1/5
TrustpilotReally bad experience duing Covid
Really bad experience duing Covid - Will do absolutely nothing for existing members in terms of rent. Imagine keeping the building open throughout the pandemic so you can charge your members full rent?? Horrendous to deal with and there is abviously no longevity in the company as they take very short sited measures to collect as much as they can until they go bust....
1/5
Trustpilotwe work London Fields very disappointing...
Visited the London Fields we work space recently. Very poor first impression. Red-haired young girl behind the front desk was very rude and unwelcoming. Didn't look up to speak to me and didn’t offer assistance when requested. The space was also untidy. The ipad system was defective. Overall I was very underwhelmed with the experience. I'm no longer interested in using the space for my business.
1/5
TrustpilotAVOID!!!!!!
AVOID!!!!!!! Never! Hear me... Never sign up with them!!!!!!! They keep charging members full fee for empty offices - they don’t allow you to use your office, yet the charge you! Yes you read it right!!!!!! The company is on the brink of bankruptcy and they deserve it 100%!!!!! Too bad my taxes will go to pay Weworkers’ unemployment anytime soon!
5/5
GoogleGreat facilities and great coffee. Ticks all the boxes for the modern worker.
Hi James, thank you for your review. We’re so glad to see you’re enjoying the space!
1/5
TrustpilotSigned up our Not For Profit for a FREE…
Signed up our Not For Profit for a FREE one month trial today. So far the onboarding experience has been abysmal. It feels like being a toddler and being invited to jump into the swimming pool by your parent and as you leap in, your parent disappears in a puff of smoke.Extremely disappointed
1/5
TrustpilotNoisy environment to work in
Noisy environment, the office in Poultry London had roughly 70 people standing around waiting for breakfast to open at about 10am. Then they turned on the music which made it even worse. The group of us got up and left! Not a good place to work if you are hot desking.On a plus note, the coffee was good.
5/5
GoogleGreat spot to work and amazing helpful and friendly staff!
Hi Brian, thank you for your kind review. We're so glad to hear you're enjoying your WeWork experience!
1/5
TrustpilotLocations are loud
Locations are loud, members are rude and the member service team do not accommodate any of your concerns. Phone booths are occupied most of the time and numerous members conduct business while on the phone in the hot-desk area distracting and disrupting your workflow. Absolutely terrible, I would not recommend WeWork to anyone who wants to be productive.
1/5
TrustpilotRude and Obnoxious Front Desk
Rude, obnoxious "manager" at the North Bridge Road, Singapore branch. Wanted to enquire about a space but was greeted with the most obnoxious, unprofessional young girl who'd probably gotten her inspiration from type casted receptionists in some B movies. The thought of a potential client being greeted by her sends chills. Obviously, we looked somewhere else.
1/5
TrustpilotShocking company
Absolutely shocking company. We were incorrectly setup and customer support never responds on the phone. Tried the 1 day call back option, but it's been 5 days and they haven't called back. We will therefore be forced to cancel our agreement and use one of WeWork's competitors instead.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. CBRE Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
