5/5
GoogleBeen through this branch twice now, once as a buyer and once as a seller and both times I felt like they were giving me 110% service. Thanks especially to James and Ben. Would highly recommend.
Trusted Agent profile · London
Castles Estate Agency London reviews
★★★★★
198 reviews across 2 platforms
78 Green Lanes Palmers Green, London, N13 6BE
Part of Castles Estate Agency, see every office.
Castles Estate Agency's office in London, at 78 Green Lanes Palmers Green, is rated 4.7 out of 5 across 198 reviews on two platforms, including 196 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
GoogleUnfortunately I had to deal with them as a buyer. Appalling attitude from the agent James. Totally unprofessional, acting like a little spoiled brat. Even my solicitor had to put him in the right place.
4/5
GoogleAlexei De Crescenzo sold our house with great professionalism during a dip in the market. He was helpful, optimistic and unfailingly polite throughout, and always remained calm even at the most stressful parts of the process.
5/5
GoogleReceived excellent service from both Ben and Sergio, professional and attentive - would thoroughly recommend
5/5
GoogleGreat customer care from James, Alexei and John, who were so alert and sensitive to my position during the sale, always kept me well briefed and worked so assiduously and patiently to finalise matters.
5/5
GoogleCastles acted professionaly and quickly to things that came up to make the process of selling my flat as smooth as possible.
1/5
GoogleRude, argumentative and poor customer service. You should accept your mistakes, apologise and move on.NegativeResponsiveness, Professionalism
5/5
GoogleWe bought our first home through James at Castles, Palmers Green. He was extremely helpful, supportive and personable throughout the whole process. He comes with our highest recommendation.
5/5
GoogleBought my house through James. He was exceptionally professional and I couldn't have asked for a better service. Have already recommended Castles to friends
5/5
GoogleWe were guided through a tricky purchase process by Alexei who was patient, attentive and a pleasure to deal with throughout. Would definitely recommend Castles!
5/5
GoogleExcellent property photos, friendly, courteous and responsive agents, and a speedy sale. Very pleased with Castles' service!
1/5
GoogleVery poor service and very pushy to do deal quick I don’t recommend them to anyone. 👎
5/5
GoogleWe sold our flat with them great service from James and Alexis and the whole team. Wil definetelly reccomend
5/5
GoogleFriendly and transparent approach and managed the process efficiently dealing with very unresponsive solicitors.
5/5
GoogleDedicated service from Alexei De Crescenzo. Prompt replies to emails and enthusiastic about his job. Highly recommended.
5/5
GoogleFantastic team at Castles Palmers Green! James and Alexei did a brilliant job keeping everything on track
5/5
GoogleVery professional service, efficient and supportive, highly recommended.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI’ve used these guys to sell and buy for many years and they’ve always worked tirelessly.
5/5
GoogleA good experience overall with knowledgable and easily accessible staff. Excellent promotion of the property.
5/5
GoogleGreat work Palmers Green . Thank you for making the process a pleasant one.
5/5
GoogleBen in particular is a wonderful agent, his knowledge and helpfulness exceeded expectations.PositiveQuality
5/5
GoogleThanks to Castles who helped us with our sale in a prompt and efficient manner!
5/5
GoogleInformation that they give is brilliant.
5/5
GoogleBen and James especially gave excellent service.PositiveProfessionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
