1/5
GoogleUnprofessional! Avoid their services if you can!
Trusted Agent profile · London
Castle Residential London reviews
★★★★★
316 reviews across 4 platforms
25 Greenford Avenue, London, W7 1LP
Castle Residential's office in London, at 25 Greenford Avenue, is rated 4.1 out of 5 across 316 reviews on four platforms, including 159 Google reviews rated 3.9.
159
Reviews on Google
This office
6
Reviews on Facebook
This office
1
Reviews on Yell
This office
150
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotThe staff are very friendly and…
The staff are very friendly and helpful.Its lovely to be greeted with a warm welcome and smile especially when dealing with Zak Awan, he whose so friendly and helpful.It's a pleasure to work with you...
1/5
GoogleTerrible TERRIBLE company, rude staff who are very unhelpful and unsympathetic. Poor quality in housing. Would never deal with them again and would advise others to do the same.
5/5
GoogleWe had a wonderful service from Castle Residential Ltd. Every time we called the phone was answered promptly and questions answered. We were kept well informedPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat service , friendly and professional staff. Would recommend them to anyone
5/5
GoogleGreat service provided by the incredibly helpful Surj.
5/5
TrustpilotExcellent team
Excellent team, and very good service. Kept me updated with the viewings and my flat was rented in less than two weeks. Will definitely use them again. Thank you RSK.
1/5
GoogleCastle Residential, The Agent that represents Rogue Landlords, You request personal data they have on you, They Refuse and then threaten to delete and shred all files they have! Surj, You are class!
5/5
GoogleExcellent! Always ready to help and find a way forward, in any circumstance. I highly recommend Castle Residential for all your property needs.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent customer service. I have used castle residential a number of times and i can't fault the service received. I was mainly being looked after by Surj, who went above and beyond. Highly recommend
4/5
GoogleCastle were very friendly and professional especially when our landlord wasn’t exactly attentive. Quick to respond to repairs regarding the property. I would recommend them.PositiveProfessionalism
5/5
GoogleCastle Residential have been incredibly supportive and helpful. They represent what every estate agent should or could be!
5/5
GoogleCastle been great to find suitable place for me when i was looking to move in the area.Surely recommend them for lettings related service.
5/5
Trustpilot⭐⭐⭐⭐⭐
Agent replied · 4 June 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleExcellent estate agents! They helped me buy my house with no fuss or stress. Staff are lovely, very helpful and gave lots of advice when I needed. Would highly recommend!
2/5
GoogleRude staff. I was told on the phone that they didn't have time to answer my questions as to why they needed all sorts of personal information about me. By two members of staff.
5/5
GoogleVery pleased with their professional services. Very good way of dealing with their clients. Overall, had a pleasant experience dealing with them.PositiveProfessionalism
5/5
TrustpilotVery happy with the service provided by…
Very happy with the service provided by the team at the Hanwell office when recently selling my house. Happy to recommend RSKDeborah Clune
5/5
GoogleDealt with Castle for buying process. extremely helpful and professional Team. Communication was amazing. Wish I could give more than 5 star.PositiveProfessionalism
5/5
GoogleThey helped me throughout the whole buying process and were always friendly and offering advice. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat company. They know the area well and a are friendly bunch. Recommended for rental/ sales and purchases.👍PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGreat experience with RSK Acton
Great experience with RSK Acton, Carla’s service was better than we could have ever asked for. Would 100% recommend.
5/5
GoogleVery professional, responsive and attentive. They took time to ensure we found the perfect property for our family. Would have no hesitation in recommending them in future.
5/5
TrustpilotFantastic service
Fantastic service was provided by Carla who was very helpfull and helped me with any queries we had
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Castle Residential London
How many reviews does Castle Residential London have?
Castle Residential's London office has 316 reviews across four platforms: 159 on Google, 6 on Facebook, 1 on Yell, 150 on Trustpilot (across the whole business).
What is Castle Residential London's rating?
Castle Residential London is rated 4.1 out of 5 across all 316 reviews, and 3.9 out of 5 on Google from 159 reviews.
Where is Castle Residential's London office?
Castle Residential London, 25 Greenford Avenue, London, W7 1LP.
