Carter Jonas London reviews

★★★★★ 5/5

Trustpilot

Great letting experience!

Working with Sam was a great experience from start to finish. The viewing of the property was setup quickly with no fuss and the whole letting process was seamless.Overall a great experience from Sam and the Fulham team and would definitely use them again!

Jason · 9 February 2024

★★★★★ 5/5

Trustpilot

Would highly recommend Carter Jonas

Carter Jonas offered a fair and constructive valuation, constantly professional, great communication throughout, open and honest feedback. Successfully achieved a sale price beyond the guide price. Would highly recommend Fred and his team at Carter Jonas.

Mark · 8 July 2024

★★★★★ 5/5

Trustpilot

Super Star Agent

I have been letting my flats through Lajla in the Carter Jonas St Kensington office. Lajla is lovely and very professional. She always goes the extra mile and even writes back to me on the weekends and at night. Lajla always looks after her tenants and her landlords. She’s my “go-to” agent.

Martin · 15 July 2023

★★★★★ 5/5

Trustpilot

Prompt, professional and friendly service

We've had a great experience with Carter Jonas, who've managed the property we've been letting for many years, and have done so very professionally. Issues have been promptly resolved, and I never feel like they're avoiding us or fobbing us off (which I've found to be a problem with certain other similar companies). Special thanks to Liz Osborne, who always takes personal responsibility for us being happy with the property.

Steve · 13 May 2021

★★★★★ 5/5

Trustpilot

Probably the most stress free move i've…

Probably the most stress free move i've ever had. Kate was extremely friendly and insightful at my viewing, answering any questions I had. The process of putting an offer in, having it accepted and then to the move in date was seamless. Kate and Ana were really responsive throughout the process and I felt they had my best interest in mind to ensure this was the case.

Charlotte · 26 October 2021

★★★★★ 5/5

Trustpilot

Excellent and professional service for the sale of my late parent's estate.

I couldn't have been happier with the service we had from Carter Jonas for the sale of my late parent's estate. From the very start Rupert offered professional and excellent advice through all stages of the sale. He was great to communiate with, would always make himself available to discuss issues and progress. Thank you so much Rupert. I wouldn't hesitate to use Carter Jonas again.

Elaine · 8 October 2021

★★★★★ 2/5

Trustpilot

Pretty disappointing overall.

Pretty disappointing overall.Our agent didn't particularly negotiate on our behalf and it felt like he was trying to please our buyers rather than do a good job for us. We didn't hear anything from him for 3 months after we accepted an offer, yet our seller's estate agent was in touch with us every few weeks to make sure things were on track. I eventually called our agent at the point of our purchase/sale almost falling through. He was oblivious to any problems we were having, hadn't been in touch with the chain or our solicitor or us. Over all it felt like paying for an online listing that we could have done easily ourselves. A significant amount of money for very little return. Go with an online agent and save yourself many thousands of pounds.

Vicky · 5 August 2024

★★★★★ 5/5

Google

Many thanks to Lajla Turner and her colleagues at Carter Jonas' South Kensington/Knightsbridge office for excellent support during a recent protracted purchase. Throughout the transaction Lajla acted as a very effective point of contact, always friendly and professional.

Martin · 16 April 2024

★★★★★ 5/5

Trustpilot

Thank you Bishops Park

Thank you Bishops Park, Fulham Branch. Professional, Prompt and Personable at all times. Leo.. thanks for going beyond the call of duty and also thanks to Wayland and Amanda. They made a stressful time as pleasant as possible.

S · 8 April 2024

★★★★★ 5/5

Trustpilot

Complexity overcome by efficiency

We first experienced Carter Jonas when my wife and I were very keen to purchase a bungalow they were advertising in our village . So we commissioned them to sell our house as a condition of a double transaction. As a result, the complications were immense, but their partner Fred, plus all their supporting staff performed wonders in terms of the necessary 4 way communication process and both transactions were successfully completed within an acceptable time frame. Not easy when two of the individuals involved lived in Scotland and Paris !

Brian · 22 July 2024

★★★★★ 5/5

Trustpilot

Carter Jonas in Kensington and in…

Carter Jonas in Kensington and in particular Arabella Abbott ,was an absolute joy to deal with, she was exceptionally professional and exceeded all expectations, her knowledge of the area and the property market but also future events were incredibly useful, I trust her judgement unreservedly, and cannot recommend her enough and the team at Carter Jonas Kensington office.

Ka · 21 September 2022

★★★★★ 1/5

Trustpilot

Disgusting

Not happy at all been with them 5 years all visits don't leave you alone photos every year frightened to death you put any thing out of place don't feel like home necmver has done and to top it all off 200 pound bill to remove paint and a couple of fairy lights what the wouldn't recommend them at all disgusting never have I had deductions in 8 moves in mexborough got deposit back straight away no worries wish I hadn't painted kitchen and cleaned up now to loose 200 pound

Karen · 19 July 2024

★★★★★ 5/5

Google

Great experience, responsive, great process post apartment signature on keys, questions etc

Rune · 11 July 2026

★★★★★ 5/5

Trustpilot

Brilliant service

We just bought through Carter Jonas and Sophie Richardson was brilliant. She was incredibly helpful and always came up with solutions to any problems that arose. Couldn’t recommend her highly enough.

Ben · 31 July 2024

★★★★★ 5/5

Trustpilot

Great service!

The service at Carter Jonas, South Kensington couldn't have been any better! Specifically, thank you to Marina and Lajla who helped make this process so effortless and smooth. The most efficient and easy move-in! I highly recommend going to Carter Jonas for your property search. So much gratitude.

Keyan · 3 August 2023

★★★★★ 5/5

Trustpilot

Extremely helpful

Extremely helpful. Personable. Efficient and made the whole process easy for us.

Lesley · 8 July 2026

★★★★★ 5/5

Trustpilot

Very happy to recommend Carter Jonas at South Kensington

Very happy to recommend Carter Jonas at South Kensington. Lajla and her team (in particular Arabella and Marina) are more than helpful and very professional to deal with. I have dealt exclusively with this agent for a number of years now as have no reason to use other agents with such good service here.

Lisa · 27 January 2023

★★★★★ 5/5

Trustpilot

Izzie was extremely helpful when we…

Izzie was extremely helpful when we were looking for a rental property due to building works taking place in our house. Within two weeks she had sorted a local property for us. The whole process was super smooth and hassle free. Thank you!

Pamhotmail.com · 1 December 2023

★★★★★ 5/5

Trustpilot

A very smooth and professional service…

A very smooth and professional service from start to finish. Thanks

Marcel · 14 July 2026

★★★★★ 5/5

Trustpilot

A very happy customer

A very happy customer! Julia Wilson found my perfect house in a matter of weeks, I thought it would take up to a year and then finally my present house was sold, after some anxious time on my part, but Julia was always upbeat and positive and finally the sale went through very quickly so all is well and Julia did a great job.

Gillian · 12 October 2021

★★★★★ 1/5

Trustpilot

I don’t know were to start this is the…

I don’t know were to start this is the worse company I have ever dealt with they stuffed me into a property that wasn’t habitable Tommy and his staff were horrendous they said they was managing the rental property then changed there minds the landlords said the company was managing it but cárter Jonás then said they landlord was managing it there were loads off jobs not Finnish my 6 months was hell never never will I use this company the also talk down to you as if they are better than you please please be aware most off there reviews are fake it’s not surprising the got shut down there are a desgrace

Mr · 27 June 2024

★★★★★ 5/5

Trustpilot

I rented a property managed by Carter…

I rented a property managed by Carter Jonas in Milton Keynes for 3 years. Never had any major issues and Maddy has been very helpful and responsive to any queries or issues that I've ever raised. I would thoroughly recommend Carter Jonas as a renter to anyone that wants a smooth and professional renting experience.

Abdul · 19 October 2022

★★★★★ 5/5

Google

I would highly recommend Carter Jonas and Kate Stevens if you are looking for a property to rent or a landlord looking to find a tenant. The service was first class from start to finish.

Imogen · 16 December 2025

★★★★★ 5/5

Trustpilot

Excellent advice and service

Andrew Maddock gave excellent advice and service throughout, and we very much appreciated his regular phone calls and updates. We strongly recommend him and the whole team at Carter Jonas.

Fiona · 19 September 2026