Trusted Agent profile · London
★★★★★
601 reviews across 2 platforms
25‑27 Harrington Road, South Kensington, London, SW7 3EU
Part of Carter Jonas, see every office.
Carter Jonas's office in London, at 25‑27 Harrington Road, is rated 4.3 out of 5 across 601 reviews on two platforms, including 99 Google reviews rated 4.8.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilotfantastic team
A great team, experienced, courteous, energetic, motivated, knowledgeable, reliable
Hi Dacre, thank you for the positive review! Please do not hesitate to get in touch if there's anything else that you need our help with.
5/5
TrustpilotHighly reliable and commited team
For the third time within 5 years, we have been looking for a flat here in Fulham and we had this time a very positive experience thanks to Sam and his colleagues that from the very beginning have demonstrated competency, efficiency and reliability. So simple when you connect to the right people.
Hi Emmanuel, thank you for your review for Sam and our Fulham team. We're delighted to have been able to help you with your rental property. Please do let us know if there's anything else we can help you with in future.
5/5
TrustpilotCater Jonas is excellent!
Cater Jonas is excellent!We are a family from Hong Kong.It is very stressful for the whole process of relocation, especially finding a new place to live.Monika Vickers is a wonderful girl.She gave me a lot of support and information on every single step.She is amazing and always show me the professionalism.Thank you Monika👍
Hi Miss Luk, thank you for your lovely review for Monika and our team. We're so glad to hear you were happy with the service we provided you with. Please let us know if we can help you with anything else in future!
5/5
GoogleMy family and I recently relocated from New Zealand to London. We were naturally anxious but were so reassured when we met Victoria at Carter Jonas. She was welcoming, professional and knowledgeable. I would highly recommend her and all the team. Nothing is too much trouble. A great start to our London life. Thanks so much Victoria.
Hi Suzanne, what a lovely review - thank you for taking the time to send us feedback. We're very happy to have been able to help get your London life off to a good start!
5/5
GoogleAmazing experience renting with Kate Stevens at Carter Jonas. She was able to secure the property for our initial offer price, as well as being excellent in support to pass referencing and address any issue that came up along the way. We are so happy in our new home thanks in no small part to Kate 🙏 …
Hello Michael - Henry, thank you for your review. It's great to hear that you received such an excellent service from Kate. Please do let us know if there's anything else that we can help you with.
5/5
GoogleMy uncle has been entrusting Carter Jonas in Kensington and Chelsea with the management of his property, for over 14 years now, and I couldn't be more impressed with their exceptional service. My uncle lived abroad and have always felt he was in good hands, and that Carter Jonas have consistently exceeded his expectations year after year. Lara and Lajla have been instrumental in ensuring the smooth management of the property, providing unparalleled support and guidance throughout his journey with them. Their professionalism, attention to detail, and dedication have truly set them apart. In particular, I would like to commend Lajla for her outstanding support, especially during a challenging time following the passing of my uncle. She not only demonstrated a deep understanding of our situation but also showed genuine care and empathy towards our needs. Recently, we encountered an unexpected issue with the reimbursement of the rent deposit to the tenant, which was caused by the DPS. Lajla took it upon herself to personally handle the matter, going above and beyond to resolve it swiftly and effectively. Her proactive approach and commitment to resolving issues promptly are truly commendable. Carter Jonas in Kensington and Chelsea, through the exceptional efforts of Lara and Lajla, as well as their whole team, has consistently delivered outstanding service, making them an invaluable partner in managing my uncle’s property. I wholeheartedly recommend Carter Jonas to anyone seeking reliable and professional estate management services in Kensington and Chelsea. Thank you for 14 years of excellence, and here's to many more years of continued partnership!
Hi Drailton, thank you for your lovely review. We are so sorry to hear the news about your uncle, though so pleased that you have all received such an outstanding service from Lajla and Lara over the last 14 years. If there's anything at all that you need, please do get in touch.
5/5
TrustpilotGreat experience!
Finding a flat to rent in South West London is not easy and I have been very lucky to meet Sam Jarvis from Carter Jonas Fulham Palace office. His professionalism and his follow up during the process have been fantastic. I definitely recommend him if you are looking for your next home!
Hello. Thank you for your lovely review. We're so glad we were able to help you with the process of renting your new home! Do let us know if there's anything else you need from us.
4/5
TrustpilotHelpful and efficient work from Kate and the CJ team
Kate and Carter Jonas made the whole process of renting very easy and stress-free. Kate was very quick to respond during the offer process and in facilitating our move. When issues have arisen the team have been quick and helpful in resolving them. I would recommend CJ and Kate Stevens to those looking to rent in the Fulham area.
Hi Helen, thank you for taking the time to write some feedback for us. We pride ourselves in making a complicated process simple for our clients. We are happy to have helped!
5/5
TrustpilotHelpfully referred by a friend
Heard about Carter Jonas in Mayfair through a friend of a friend - as is usually the case!Referred straight to Charlotte and the recomendation did not disappoint - we had a seamless sale from start to finish. Charlotte and the team managed all stakeholders expectations well and kept us well-informed throughout.Already recommended to my friends in London’s looking to move home.
Hello Paolo, thank you for taking the time to leave us some feedback. Our team are always happy to hear from a happy client. Please do not hesitate to contact us in the future.
5/5
TrustpilotAbsolutely brilliant service from start to finish.
Absolutely brilliant service from start to finish. Catherine Dewar and her team were in constant contact via all updates which were extremely useful and telephone calls.Would highly recommend them and will definitely be using them if ever I need to move in the future.Ivan Kutepov
Hi Ivan, thank you for your lovely review. We are delighted that you were so happy with the service provided to you by Catherine and the team. We look forward to helping you again in future when you're ready for a change!
1/5
TrustpilotGood luck getting anything back from deposit.
Agency staff themselves polite. Company policy to use unpleasant tactics to take money. Any unreasonable excuse to keep deposit. They demand a cleaning company be used at end of tenancy -tenant has to pay. My flat was well looked after and left in good condition. They took another £100 off deposit, claiming leaves needed sweeping out of the back garden. The trees had needed trimming in the garden, property inspector advised they do this, it was never done. When I moved in, the place was not clean. Living room blind filthy, covered in squashed insects, bathroom light-pull was black with dirt, landlords refused to replace/clean either. Never had this experience with any other agency, always had deposit repaid before.
Hi Mat, we are sorry to read your review. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will look into this matter further for you. Thank you.
5/5
TrustpilotExemplary Estate Management: 14 Years of Personalized Care and Outstanding Service
My uncle has been entrusting Carter Jonas in Kensington and Chelsea with the management of his property, for over 14 years now, and I couldn't be more impressed with their exceptional service. My uncle lived abroad and have always felt he was in good hands, and that Carter Jonas have consistently exceeded his expectations year after year.Lara and Lajla have been instrumental in ensuring the smooth management of the property, providing unparalleled support and guidance throughout his journey with them. Their professionalism, attention to detail, and dedication have truly set them apart.In particular, I would like to commend Lajla for her outstanding support, especially during a challenging time following the passing of my uncle. She not only demonstrated a deep understanding of our situation but also showed genuine care and empathy towards our needs.Recently, we encountered an unexpected issue with the reimbursement of the rent deposit to the tenant, which was caused by the DPS. Lajla took it upon herself to personally handle the matter, going above and beyond to resolve it swiftly and effectively. Her proactive approach and commitment to resolving issues promptly are truly commendable.Carter Jonas in Kensington and Chelsea, through the exceptional efforts of Lara and Lajla, as well as their whole team, has consistently delivered outstanding service, making them an invaluable partner in managing my uncle’s property. I wholeheartedly recommend Carter Jonas to anyone seeking reliable and professional estate management services in Kensington and Chelsea. Thank you for 14 years of excellence, and here's to many more years of continued partnership!
Hi Drailton, thank you for your review. We are so sorry to hear the news about your uncle, though so pleased that you have all received such an outstanding service from Lajla and Lara over the last 14 years. If there's anything at all that you need, please do get in touch.
5/5
TrustpilotAfter taking advice from several…
After taking advice from several friends we selected Rupert Reeves to value and sell our house and were very pleased with the whole experience. The valuation and final sale price exceeded our expectation, the process was relatively smooth and largely stress free and Rupert was a pleasure to work with - would not hesitate to recommend Carter Jonas
Hello Ken, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients.
5/5
TrustpilotExceptional service and unwavering support from Carter Jonas!
Exceptional service and unwavering support from Carter Jonas!Recently, we encountered a significant floor issue in our rented apartment, but thanks to Carter Jonas, the entire process from identification to resolution was handled with utmost professionalism and efficiency. They went above and beyond in addressing the leakage problem, which necessitated a complete flooring replacement. Additionally, the outdated and damaged bathroom was completely renovated.Their work was truly outstanding, delivering not only a functional solution but also a stunning new design. Despite the scale of the project, they completed it within the promised timeframe.We wholeheartedly recommend Carter Jonas for their exemplary service and invaluable assistance. Thank you for your exceptional support throughout this endeavor.
Hi Renuka, thank you for the great review! We are delighted to hear that you have received such an exceptional and 'above and beyond' service from our Lettings agents. If there's anything else that we can do for you, please do let us know.
5/5
TrustpilotSouth Kensington Carter Jonas
Marina Kimpton was my agent and she was kind, professional and easy to talk to. I had a great experience at Carter Jonas compared to other London real estate agencies. Highly recommend!
Hi Olivia, thank you for your review. It's great to hear that you are so happy with the service provided to you by Marina in our Kensington & Chelsea branch. If there's anything else that we can do for you, please do let us know.
5/5
TrustpilotThe team at Carter Jonas
The team at Carter Jonas - Andrew, David and Rupert were excellent all the way through.There were a number of hitches, not of our making, but their communication to resolve these was excellent. They were both calm and determined to get things sorted out and get our sale through
Hi Graham, thank you for your lovely review for our team. We're glad we were able to help you with the sale of your home and make the process as smooth as possible for you. Please do let us know if there's anything else we can help you with.
5/5
TrustpilotGreat service with a lovely team
Hi Toby, thank you for the positive review!
5/5
TrustpilotAbsolute pleasure dealing with Matt…
Absolute pleasure dealing with Matt Brookes and the Carter Jonas team in general. Whenever there’s a problem he’s been on the case with bags of initiative and very knowledgeable. He somehow makes things seem effortless and is always very calm and measured. The property we’re moving to is very special indeed and I know it’s been complex with the efforts needed to have it compliant and ready for us, for which I’m super grateful.
Hi Richard, thank you for your kind review. It's so great to hear that you are so impressed with the service offered to you by Matt. If there's anything else that we can do for you, please do give us a call.
5/5
TrustpilotEd was very patient and professional
Ed was very patient and professional. Finally got the complicated dual Sale over the line. Highly recommend Carter Jonas and Ed Westmacott.
5/5
GoogleBouchra and Carter Jonas, have been a pleasure to deal with. Bouchra is professional and super efficient and we have received exceptional levels of service, to date.
Hi Roz, thank you for your review. We are so pleased to hear that you are so happy with the service provided to you by Bouchra. Please do not hesitate to get in touch if we can help you with anything else.
5/5
TrustpilotProfessional ,courteous ,caring and…
Professional ,courteous ,caring and result focussed. Naomi and her team delivered on letting our home swiftly and were friendly, knowledgeable and communicative at each stage in the process. Coming from a property background I found the service offered first class and would thoroughly recommend.
Hi Andrew, thank you for your review. We are so pleased to hear that Naomi and her team were able to help you with letting your home. Please don't hesitate to contact us if there's anything else we can help you with in the future.
1/5
TrustpilotI have recently rented a property…
I have recently rented a property management by this company and i honestly have nothing positive to say, they are simply unprofessional and can’t do simple maths which led to us owing more in deposit than was firstly stated due to a mistake in the initial payment stated, then when picking up the keys to our property they were in an envelope in the office they did not ask for IDs to check we were the home owners, then coming to when we didn’t not want to renew our tenancy they would give us a days notice about viewings being conducted a week before we were due to move out ! they cause me and my house mate nothing but stress and i would avoid at all costs if you can!
5/5
TrustpilotSeller
I couldn't recommend Fred at Carter Jonas highly enough. Great knowledge, kept us informed through out - outstanding communication. Proactive and helpful. Thanks Fred
1/5
TrustpilotTerrible
Terrible, Terrible , Terrible . Communication and an unenthusiastic unproffessional attitude scores a zero .When you phone you can never get hold of anyone, if your lucky enough to catch them after many and I mean many attempts they cut you short as they are off to another meeting. State they will phone back next day, but never ever do. Phone back the next day .When they eventually do, if they do they take a week or more to respond to emails or calls with no apology for delay in repling ..And so the cycle gos on. We were interested in a property however due to the unproffessional service , it has now completely put us off the property .Sad to say and we feel sorry for the vendors but we are out and are moving on looking else where. Carter Jonas seriously, with a big S , need to review their agents customer service skillls .Based on our experience we would never ever use this company to sell our property . UPDATE it is now the 5th of October, we contacted CJ once again explaining our concerns with their agent poor communiacation skills and that we would like to discuss the property offer with another agent in their office and trust that we would not have to wait weeks for them to get back to us .Guess what, its approx 3 weeks now, and again nothing, ..no reply at all.
Hi Anna, we are sorry to hear your experience with Carter Jonas has not quite met your expectations. We appreciate your feedback and the opportunity to clarify the situation. After investigating your concerns, we found that there were indeed several points of communication between our team and yourself throughout the process and our records indicate that we had discussions regarding your offer on the property you were interested in. While we value every offer made by potential buyers, unfortunately the offer you presented did not align with the acceptable range for the seller.Thank you again for sharing your feedback. We wish you the best in your ongoing property search.
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Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
