Carter Jonas London reviews

★★★★★ 5/5

Trustpilot

Barnes team 5* review

Thank you to Charlotte, Aileen and Wayland for their help in selling my late sister's property. This was an emotional time and Charlotte and Aileen were exceptionally kind and understanding which prompted me to select them initially. The whole team remained so throughout with good communication and excellent customer service supporting me to find the right buyer. Would strongly recommend.

C · 3 November 2023

★★★★★ 5/5

Trustpilot

I have recently started renting a…

I have recently started renting a property for which Carter Jonas are the Managing Agents. All of the staff at CJ have been consistently fantastic, right through from from the first viewing (thank you Kate) to the contract negotiations and signing (a great job from Anamaria and Igor) and now the few maintenance items, which are always been solved promptly when raised with CJ (thank you Sayeh). I fully recommend CJ to any owners looking for managing agents and I thank all of the CJ staff who have helped (and continue to help) me.

ROBIN · 22 October 2021

★★★★★ 5/5

Trustpilot

The best!

Carter Jonas were very professional and efficient in the way they managed the whole renting experience, from initial enquiry right through to the end of our contract period.For us, there was no confusing or complicated processes and they were always available and willing to help with any queries we had.Even after we had moved out at the end of our contract, when we had a question they were there and willing to help. Thank you Maddy for helping us!.We really can’t praise them highly enough and would recommend them to anyone thinking of renting. You will not be disappointed.Donald &Tippawan.

Amaom · 13 October 2021

★★★★★ 5/5

Trustpilot

Look no further - you have your estate agent.

Andrew from Carter Jonas has been an exceptional estate agent during the sale. He has communicated well during the process, and nothing seems to be too much trouble.

Timothy · 27 June 2026

★★★★★ 5/5

Trustpilot

Marina Kimpton was exceptionally…

Marina Kimpton was exceptionally professional and kind when we were trying to find a Tenant for our flat in South Kensington. Marina went out of her way to help us and our new Tenant and she is both easy to talk to and efficient. I highly recommend her and her colleagues at Carter Jonas.

Katharine · 19 February 2024

★★★★★ 5/5

Google

Charlotte Moody is fantastic to work with. She's enthusiastic and hard-working and has managed to successfully complete a really nightmare sale of my mother's flat in very adverse circumstances while keeping her cool. She always responds to my queries quickly and, on the basis of my experience with her, she's good at matching the right buyers to the right properties. I highly recommend her.

Emma · 13 June 2023

★★★★★ 5/5

Trustpilot

Great experience!

First of all, thank you so much Igor, Anamaria, Sayeh and everyone else at Carter Jonas Bishops Park Fulham! The whole team is such a pleasure to work with! We've been using their services for many years now and have never had any issues. The whole experience of letting has been very smooth, quick and efficient. Igor is very helpful and reliable: every time he managed to find us great tenants and give advise. All information and papers required were always on time. Very clear and transparent communications. We would highly recommend them!

Irina · 19 July 2021

★★★★★ 5/5

Trustpilot

Great experience overall as prospective tenant

Great experience overall in negotiating new home to rent. Team, and especially Sam, is extremely professional, courteous, and easy to interact with. Great follow-ups too once initial deal was agreed, making sure we could close as quickly and efficiently as possible. Very glad they were our counterpart.

R · 24 June 2024

★★★★★ 5/5

Trustpilot

A real pleasure to deal with

Having worked with Sally Davies for a number of years, it has been great to know we will carry on getting the same level of service from Carter Jonas going forward. Works order are clear and it is a real pleasure to deal with both Sally and Jessica. Long may it continue :)

Michaela · 29 February 2024

★★★★★ 1/5

Trustpilot

Very unhelpful agent

Very unhelpful, my Husband has been looking at industrial units for rent to start up a business. We saw some advertised with Cartier Jonas so he reached out to the contact listed and he had to chase her several times before she final called him back. She said ‘the reason I didn’t come back to you is because I don’t have anything suitable’, she also recommended he use ‘Gum Tree’ to find a suitable property to start his business. I was shocked with her behaviour, if you don’t have anything suitable you still respond to people to let them know. Also how embarrassing that she would think he could find suitable business premises on gumtree! Another month passed and again we found some suitable units and so I called and left a voicemail for and also with her secretary who said she’d be in touch and to this day we’re not heard anything. Awful customer service by at Carter Jonas.

Caitlin · 11 June 2021

★★★★★ 1/5

Trustpilot

Very unhelpful agent

Very unhelpful, my Husband has been looking at industrial units for rent to start up a business. We saw some advertised with Cartier Jonas so he reached out to the contact listed and he had to chase her several times before she final called him back. She said ‘the reason I didn’t come back to you is because I don’t have anything suitable’, she also recommended he use ‘Gum Tree’ to find a suitable property to start his business. I was shocked with her behaviour, if you don’t have anything suitable you still respond to people to let them know. Also how embarrassing that she would think he could find suitable business premises on gumtree! Another month passed and again we found some suitable units and so I called and left a voicemail for and also with her secretary who said she’d be in touch and to this day we’re not heard anything. Awful customer service by at Carter Jonas.

ZCD · 11 June 2021

★★★★★ 5/5

Google

Whole team were a pleasure to work with, especially Emily Hussey who was very affable, knowledgeable and helpful. Will recommend to friends and family!

J · 13 May 2025

★★★★★ 5/5

Trustpilot

Helpful, knowledgable and efficient

We have used CJ for several years and the staff are always very helpful, knowledgable and quick to reply to any emails. Would always recommend!

Harriet · 7 July 2026

★★★★★ 5/5

Trustpilot

Would not hesitate to recommend!

I recently purchased my first home through Carter Jonas Fulham and I had a very positive experience from my first viewing, through to completion.

Alice · 13 July 2026

★★★★★ 5/5

Trustpilot

Thank you Monika for supporting us…

Thank you Monika for supporting us through the whole process. Good insight and always on hand to answer questions. Thought about what we needed and worked to match us with a superb property. We are very happy

Jamie · 15 November 2024

★★★★★ 5/5

Google

Tom was amazing - really kind and thoughtful, and really got what i was looking for. I'd been searching a while with other agents with no success and he took his own initiative one day to show me a flat that I hadn't even requested to see - …

Caroline · 16 April 2024

★★★★★ 5/5

Trustpilot

Made renting process a dream!

Carter Jonas have been hands down, the best estate agency we’ve ever dealt with. Big thanks to Igor, Ana and Sam who went above and beyond in helping us lease our new flat. Nothing was too much trouble for them and every query was dealt with in a timely and professional manner. They made the process so easy and we will certainly be using them again.

Rebecca · 3 February 2023

★★★★★ 2/5

Trustpilot

Worst Tenancy Experience

I rented with Carter Jonas because the location of the flat was perfect for my work. My initial contact with Carter Jonas sales/rentals was very pleasant. Sadly most everything related my experience with Carter Jonas was negative. When I moved in, my mum and I spent hours (around 7 hrs each) cleaning the flat. Black dust was coating the entire living room bookshelf unit, and the shower and other appliances required extensive scrubbing. The carpet had not been vacuumed under the sofa or chairs, and when I rearranged the furniture, there was gross stuff underneath. The upholstery was so dirty that I bought covers for the chair and sofa. I spent a couple of hours completely redoing the move-in inventory because it was very incomplete and didn't make note of any of the problems with the flat. Several appliances/ lights didn't work when I moved in, and I had to deal with getting repairmen into the flat. The toilet lid was broken, and the towel heater didn't work at all. One of the living room light fixtures was noticeably cracked, the stove light didn't work, there were large cracks all over the walls, and I could keep going. That was just move-in. Thankfully I was able to get the contact information of a maintenance person (who I think worked for the landlord, not Carter Jonas), and he was very helpful. The leasing agent was unresponsive when I tried contacting her about the uncleanness/maintenance needs of the flat. I sent pictures of everything along with the completed inventory report to ensure that my deposit wouldn't be affected, but didn't receive a response. The Carter Jonas agent was also rude and ambiguous about residential parking. The common areas of the building were NEVER cleaned. And sometimes rubbish overflowed the bins. Once Carter Jonas sent a rather aggressive email to all residents of the building about this rubbish situation, which was inappropriate for those of us who were using the bins within reason. Move-out was the worst part, with Carter Jonas trying to charge more than the legal guidelines for breaking a lease (especially during a pandemic; I became unemployed, and this was why I had to break my lease). They also hassled me to keep part of my deposit for "cleaning," even though I left the flat very clean (far cleaner than I found it!). This was such a waste of my time, but I appealed on principle, and finally with the help of a third party (the deposit protection scheme) received my full deposit.I could say more, but in short, I don't plan to do business with Carter Jonas again or recommend them to anyone.

Hannah · 30 December 2020

★★★★★ 5/5

Trustpilot

Extremely helpful when searching for a property

I was helping an elderly relative recently when she needed to find a suitable flat in central London. We approached Carter Jonas as we understood from recommendations was a well established company. They did not disappoint, the staff in their South Kensington Office was most welcoming and efficient and simply couldn’t do enough to help us. Therefore my five stars.

Ulla · 4 July 2023

★★★★★ 5/5

Trustpilot

Stress free move to new rental

We're just moving in to new rental, Eleanor Penney has managed the move very efficiently (very short notice meet on the weekend to view) and in a friendly and professional way, very happy with Carter Jonas for this.

Mark · 13 March 2026

★★★★★ 5/5

Trustpilot

Huge thanks to Mandy Jacobs who was…

Huge thanks to Mandy Jacobs who was always very straightforward and to the point, ensured a smooth and swift process all round. Completed a transaction within a few weeks only thanks to the professionalism of the team! Kudos to the entire Fulham Palace Road branch!

Teddy · 22 May 2024

★★★★★ 5/5

Trustpilot

Great customer service

We've rented with Carter Jonas for over a year before moving out, and have no complaints. Customer service was very good, and Maddy and the team were easily approachable if we came across any issues!

Nathan · 23 October 2024

★★★★★ 5/5

Trustpilot

As a buyer

As a buyer, I had a really positive experience working with Fred at Carter Jonas throughout the entire process and will not hesitate to go back to him/them should I sell in the future.

Jamie · 27 March 2026

★★★★★ 5/5

Google

I was looking for a delightful little humble abode I could call home, and after looking for the past week a Mr Thomas Newton was most helpful in ending my search rather quickly. When I first spoke to Mr Newton, he spent time in …

Allen · 16 April 2024