Carter Jonas London reviews

★★★★★ 5/5

Trustpilot

Excellent Service from Carter Jonas Fulham

I have recently rented a flat in London through Carter Jonas in Fulham. The team is very professional, helpful, and timely. Sam Jarvis was extremely supportive and very professional from day 1 when I was doing the viewing to the moment that I got the keys to the house and even after, and also Anamaria Jerkovic in Fulham. The team is very quick to reply to any questions or solve any queries. They both and the team in Carter Jonas Fulham are excellent. I highly recommend them.

Mohamed · 25 October 2022

★★★★★ 5/5

Google

The level of efficiency shown by this team was amazing. Tom was fantastic, he understood our requirements and was very prompt, we were able to close our dream home within a few days of meeting him!

Ashna · 16 April 2025

★★★★★ 5/5

Trustpilot

We recently rented our cottage and Sam…

We recently rented our cottage and Sam was amazing in helping us find the right tenants. We wanted the right tenants to look after our cottage and in turn we want our tenants to feel at home. Sam did a great job and totally over delivered and under promised. Could not have been a better experience.

Sandy · 13 June 2024

★★★★★ 5/5

Trustpilot

We could not be happier with the…

We could not be happier with the service we received from Carter Jonas. Andrew especially should be mentioned, his communication, flexibility and openness made the process as simple as it could have been.

MM · 14 July 2026

★★★★★ 5/5

Trustpilot

Sam J was great

Sam J was great. Straightforward and clear. Fast communication and no mind games/ messing about! Responded in a timely and clear way which was appreciated.

Rebecca · 3 September 2026

★★★★★ 5/5

Trustpilot

Thank you Sue Linfoot @ Carter Jonas

Susan (Sue) Linfoot has been an outstanding representative of Carter Jonas whilst dealing with our house selling efforts. She has always been polite, friendly, helpful and very prompt. She does credit to the agency - whose services and staff have always been first class.

T · 9 December 2025

★★★★★ 5/5

Google

Harriet at Carter Jones was brilliant and could not have been more welcoming and helpful. She was also very knowledgable and provided timely and appropriate answers to all of our questions. Highly recommend!

Philip · 5 May 2025

★★★★★ 1/5

Trustpilot

Ridiculous "New Renovation" expectations for an aging property - Beware

I lived in a property managed by this agency for 2.5 years. The house itself was quite old, with aged facilities that had clearly seen many years of use before I moved in. However, the biggest issue arose during the checkout process.

Wilson · 6 May 2026

★★★★★ 5/5

Google

Had a fantastic experience, thanks to Tom Newton and Emily Hussey for making it my smoothest ever rental. Everything was turned around very quickly, and both super friendly along the way

James · 24 May 2025

★★★★★ 5/5

Trustpilot

Fantastic

Really impressed with Carter Jonas! We have dealt with many estate agents over the past couple of months and Carter Jonas were by far the best. Fiona was friendly, informative and knowledgeable and really helped our process move along easily and efficiently. Would highly reccomend Fiona and the team at Carter Jonas, thank you!

Jodie · 29 June 2024

★★★★★ 5/5

Trustpilot

Exceptionally kind and helpful

We viewed a property with Carter Jonas and had a very positive experience, and are delighted with the property we are now renting. Christopher (who led the viewing and coordinated the letting process) and his colleagues Tanya and Kate were all exceptionally kind and helpful.

JB · 12 November 2024

★★★★★ 5/5

Trustpilot

Carter Jonas Fulham Branch recently…

Carter Jonas Fulham Branch recently assisted me in marketing my Fulham Flat for rental purpose. Special thanks to Sam Jarvis and rest of the team who have been very helpful and kept me informed throughout. Sam also extended extra help to me in preparing the flat for the tenancy. Thank you

Khurram · 6 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Service

My partner and myself recently purchased our new home through Carter Jonas. Andrew and David did everything they could to make our purchase of our new home so easy. Phone calls were answered promptly and questions answered quickly. We were both very impressed with their efficiency, professionalism and high quality of service. Our whole process was stress free and professional. Thank you to Andrew and the team!We would definitely recommend Carter Jonas to anyone without hesitation!

Tina · 14 November 2022

★★★★★ 1/5

Trustpilot

Three months to return deposit with no action until landlord intervened

We had a very poor experience with Carter Jonas regarding the return of our deposit. It took over three months to be refunded despite repeated email assurances that “instructions had been given to the holding account” to process payment.

Kate · 12 May 2026

★★★★★ 5/5

Google

Tom was extremely helpful, listened to what exactly I was looking for and really looked after me. There are many few who do that. He found me a property in Marylebone very quickly and he made the experience super smooth from the beginning till the end. Always will recommend him to all my friends and family.

Brendan · 16 April 2024

★★★★★ 5/5

Google

I had a superb experience throughout with Carter Jonas when I got in touch with them for a Marylebone rental. Sara Shirazi showed me the flat within 20 minutes. Very professional and friendly! Once I got approved (the same day), her colleague Emily Hussey helped with all the paperwork and the whole process was very efficient and pleasant. Can’t recommend this team enough and they will definitely be my go-to office for any future relocations!

Klas · 14 June 2025

★★★★★ 5/5

Trustpilot

Great Experience with Carter Jonas Fulham Palace Road

We have recently sold our family house of nearly 30 years in Fulham’s Alphabet Streets through Carter Jonas. We had previously dealt with Wayland Ward-Smith when the office was Sullivan Thomas, when selling my late mother’s flat in the same area.We have dealt with a fair number of agents over the years and there can be no doubt that Wayland and his team are the most professional that we have come across. Throughout the process we have had good communication with the office, viewings were handled well. We were fortunate in having a number of offers for the property and Wayland and Mandy undertook due diligence and assisted wisely in enabling us to pick the picking the best offer.Definitely would recommend.

Andrew · 22 April 2022

★★★★★ 5/5

Trustpilot

Excellent service

I instructed Carter Jonas' South Kensington & Knightsbridge office to rent out my mother's flat and manage the tenancy. After some damp issues arose, I had to work closely with the property management team, in particular Lara Thake, to have works done to then re-let the property. Lara was highly efficient and without her we would still be haemorrhaging money and not getting anywhere. Now we have new tenants going in to our newly decorated flat (after only three days on the market) and all damp issues are resolved thanks to Lara and her team.The residential property management team at Carter Jonas are worth their weight in gold and will only get the best possible results for you, whilst ensuring you are looked after, as well as your property. I could not recommend Carter Jonas more.

Katherine · 21 April 2022

★★★★★ 2/5

Trustpilot

Agent was polite and well spoken but we…

Agent was polite and well spoken but we were completely misled on a property that we fell in love with. We were not informed that the sewage comprised a cesspit which under current environmental law is illegal. The owner would not take responsibility, provided a fake quote for a septic tank and then the wrong percolation test. We spent £1400 to have it professionally looked into to find that it would cost £23k to put right. We still wanted to go ahead mainly because of the location being close to our grandchildren and the little cottage which we felt was ideal for downsizing. The”pastureland” is waste land and accommodates the overflowing sewage from the house.It is riddled with horsetail , underneath, the owner disclosed later “might be” a mine. We still wanted it! We had offered £20k over the exacting price we had the cash ready and were willing and able to spend out on making good the land. Once the drainage issue was sorted, we arranged a house survey at which point the vendor pulled the plug, he was bullying us into going ahead with solicitor, searches etc before the house survey was done. Our solicitor had firmly advised us not to spend any more money until the house survey was done. I feel Carter Jonas colluded with a cover up, failed to disclose the issues with the sewage and the adjoining land and we now wonder why were we being cornered? A very upsetting experience all in all and a great loss of time and money for us.

Hazel · 15 August 2024

★★★★★ 4/5

Trustpilot

Marina Kimpton from Carter Jonas (London)

Marina Kimpton from Carter Jonas recently helped us search for a property to let in Central London. While we didn't conclude a contract with Marina, she was always resourceful, reactive, friendly and available during our search. We highly recommend working with her!

Elisabeth · 6 April 2026

★★★★★ 5/5

Trustpilot

A good service.

When there are problems with my buy-to-let property they have been sorted properly by, particularly Jessica, in Lettings. I have been in this market for over forty years and therefore have a wealth of experience to base my judgement on.

Hazel · 4 December 2025

★★★★★ 5/5

Trustpilot

Outstanding service in South Kensington & Knightsbridge

We recently let our newly refurbished two bedroom flat with the help of the wonderful team in the South Kensington & Knightsbridge office. Lajla and her team were amazing at every step. Victoria was a joy to work with and took the time to get a real understanding of our personal situation and the property itself, paying particular attention to our concerns from prior difficult tenancies. She was incredibly efficient and presented us with a selection of possible tenants that perfectly matched our requirements in less than 10 days! The paperwork was arranged swiftly and all the required admin was made completely stress free for us. We are absolutely thrilled with our new tenants and delighted with how smooth and painless the process was. We have used other agencies before but will now always come directly to Lajla and Victoria - most highly recommended!

Lawbrook · 16 December 2021

★★★★★ 5/5

Trustpilot

Carter Jonas were professional and…

Carter Jonas were professional and helpful throughout the process. Communication was clear, and they were always willing to answer questions and provide assistance when needed. Overall, a positive experience and good customer service.

Abdul · 31 May 2026

★★★★★ 5/5

Trustpilot

Fulham Branch, Igor Simonov and his team

Any landlord knows how hard it is to find a good estate agent who actually cares about your property and your business. I have been dealing with Fulham branch of Carter Jonas at 361 Fulham Palace Rd for a few years now. Igor Simonov and his team have always offered an outstanding service. Our property has always been let very quickly. Transitions between tenants are seamless, and everybody in Igor's team is prompt, polite and extremely helpful. They really look after their clients' interest.

Sue · 1 November 2021