Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic Experience with Carter Jones
The experience with Carter Jonas was fantastic to say the least. Communication and transparency were consistent through out the process. We are so lucky to be in the flat we are in, because of the assistance by Sam and the team at Carter Jonas. Not only did we move into a freshly painted, well looked after apartment, we also have had numerous check-ins since. Very grateful for the team at Carter Jonas
Sophie · 6 November 2024
Agent replied · 23 December 2024
Hi Sophie, thank you for your review. We are so pleased to hear that you have had such a great experience with Sam and the team! Please do let us know if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotHuge thanks to Sam Jarvis
What a great agency ! We recently rented our dream flat and Sam was amazing in helping us find the right place for us. One of my best experiences with renting in London. Sam was so kind and understood exactly what we were looking for, accompanied us through the process and was on top of everything to make sure we found the right place and that the process for us was smooth and transparent. 100% recommend working with him to find your next home if you want to make sure you find the best !
Alicia · 10 May 2024
Agent replied · 12 June 2024
Hi Alicia, thank you for the lovely review. We are delighted to hear how well Sam supported you throughout your property search - we hope you enjoy your new hope! Do not hesitate to get in touch if there's anything that you need help with.
★★★★★ 5/5
TrustpilotReally great service
Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.
Archie · 9 February 2026
Agent replied · 4 June 2026
Hi Archie, thank you for your review. We are so pleased to hear that you received such a great service from James. Please do not hesitate to contact us if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotIzzie made the experience seamless from…
Izzie made the experience seamless from viewing to handing off. I couldn't have asked for a better turnaround and movement. Thank you so much!
Soni · 24 February 2026
Agent replied · 4 June 2026
Hi Soni, thank you for your review. It's great to hear that you had such a positive experience with Izzie. Please do let us know if there's anything else that we can help you with.
★★★★★ 1/5
GoogleI was informed that my holding deposit would not be refunded due to “failed referencing.” However, under the Tenant Fees Act 2019, an agent may only retain a holding deposit in limited circumstances, such as if an applicant provides false or misleading information, fails a right-to-rent check, withdraws from the tenancy, or fails to take reasonable steps to enter into a tenancy agreement.
In this case, I do not believe that any of these conditions apply. All information provided by me was accurate and honest to the best of my knowledge, and I cooperated fully with the referencing process. They have now just withheld a £810 deposit with no satisfactory reason and I wonder upon how many other people they have done this to. Emily in perfectly was extremely rude.
I shall never recommend this agent to anyone and I advise all future renters to be very weary when attempting to rent through them.
Casey · 16 November 2025
Agent replied · 16 April 2026
Hi Casey, we are sorry to hear that you were unhappy with your experience. We take referencing and the management of holding deposits very seriously, ensuring full compliance with the Tenant Fees Act 2019 at all times.
We have reviewed our records and correspondence to try to look into this for you but we couldn’t find any information under your name in our database. If you would like to send more details to feedback@carterjonas.co.uk a member of our team can investigate this further for you. Thank you.
★★★★★ 5/5
GoogleThe Team at Carter Jonas provided an excellent service! Tom Newton, in particular, was fantastic, he helped me find a great flat in record time. His professionalism and efficiency made the process smooth and stress-free. Emily Hussy was helpful throughout. Overall, I’m very pleased with my experience and would highly recommend them!
Hayley · 16 April 2025
Agent replied · 16 April 2026
Hi Hayley, thank you for your review. It's great to hear that Tom, Emily and the team have provided you with such an 'excellent' service. Please do not hesitate to contact us if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotWe had an excellent experience…
We had an excellent experience purchasing our home through Carter Jonas. From our first viewing through to completion, the team was professional, knowledgeable, and responsive. They kept us informed throughout the process, were always happy to answer our questions, and helped ensure everything progressed as smoothly as possible.
N · 11 July 2026
Agent replied · 23 September 2026
Hello, thank you for taking the time to write a review for us. We are so pleased to hear that you received such a professional and responsive service throughout your time with Carter Jonas. Please do not hesitate to get in touch if you need anything else at all.
★★★★★ 5/5
TrustpilotExcellent customer service in finding a…
Excellent customer service in finding a great home for our family. Tanya Hall was so supportive and helpful.
Anon · 18 September 2026
★★★★★ 5/5
TrustpilotAmazing experience
Fiona and the team at Carter Jonas have been an absolute dream when coming to look for mine and my partners first rental property together! They were fast assertive and had answers to all our questions. Special thank you to the newbury team for being so helpful and supportive for this big move! New flat… Here we come!!
Paris · 31 October 2024
Agent replied · 23 December 2024
Hi Paris, thank you for your review. We are delighted to hear that you have had such a positive experience with our team in Newbury whilst looking for your first rental with your partner! Please do let us know if you need anything else at all.
★★★★★ 5/5
TrustpilotExcellent lettings and sales
Carter Jonas has managed lettings for me for many years and are always efficient, sensible and approachable. They have also recently acted on a property sale for me, and found a buyer very quickly. Very satisfied with their service.
P · 5 August 2026
Agent replied · 23 September 2026
Hello, thank you for your review. We are delighted to hear that you are so happy with both the lettings and sales services our experts provide. Please do not hesitate to get in touch if there's anything else that we can do for you.
★★★★★ 5/5
GoogleMy wife and I have quite extensive experience of dealing with many different estate agents and are sometimes quite surprised on how poor service can be. I was even told by a well known agent that he was far too busy to call me and let me know a suitable property had come to market and I needed to keep an eye on rightmove.
However as soon as we called Charlotte at Carter Jonas we got a terrific service and with great enthusiasm she worked really hard to find us the right property in Marylebone. On several occasions we got to see flats early in the process before they were launched via online platforms. This proved to be a winning tactic and it wasn’t long before Charlotte had found just what we’d been looking for. She was really helpful through the negotiating period without being pushy and just did a great job all round.
We would not hesitate to recommend this agent to anyone who needs expert advice on the area. We’d also like to mention Sam who along with Charlotte was extremely helpful.
Jonathan · 13 June 2023
Agent replied · 12 June 2024
Hi Jonathon, thank you for your lovely review for Charlotte and her team. We're so happy we were able to provide you with the level of service you were looking for and help you find your new home!
★★★★★ 5/5
GoogleMy experience with Charlotte Moody at Carter Jonas Marylebone was extremely positive all round. Charlotte is very professional, responds to any queries super promptly and has been very supportive in helping us with the purchase of our flat. I would recommend her to anyone who is looking for a professional service while at the same time making you feel that she would do anything for you to assist you find your dream home.
A rare find in this field of work!
Muriel · 13 June 2023
Agent replied · 12 June 2024
Hi Muriel, thank you for taking the time to leave us a review. Our teams are always pleased to hear how well we support our clients. We're so happy we could help you with your new flat purchase!
★★★★★ 5/5
GoogleSara is the most competent real estate agent I’ve worked with. She found me a new home plus 3-4 friends of mine. She has access to the best properties in Marylebone and is the quickest to get you there. Highly recommend!
Magnus · 16 April 2025
Agent replied · 24 August 2024
Hi Magnus, thank you for you review. We are delighted to hear that you were so impressed with the service provided to you by Sara. Please do let us know if you need anything else at all.
★★★★★ 5/5
TrustpilotQuiet and assured professionalism
Julia Wilson handled a complex and often fraught selling and buying situation with a calm and steady hand. We felt well supported throughout. She was the ultimate professional who made a very stressfull period in our lives much easier than it might otherwise have been and I have no hesitation in applauding her quiet and assured professionalism.
Stephen · 22 February 2026
Agent replied · 4 June 2026
Hi Stephen, thank you for your review. We are delighted to hear that you received such a supportive and professional service from Julia. Please do not hesitate to contact us if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotGreat Service from Carter Jonas
I have nothing but praise for Helen and the team at Carter Jonas when I used them to sell my house. They valued the house at more than other estate agents and I sold at a great price. The transaction when through very smoothly and I would not hesitate in recommending them. Thanks!!!
M · 22 October 2024
Agent replied · 23 December 2024
Hello, thank you for taking the time to leave a review for us. We are delighted to hear that Helen and the team were able to make the sale of your house run as smoothly as possible. Please do let us know if there's anything else we can do for you.
★★★★★ 5/5
TrustpilotCarter Jonas Fulham were excellent
Mandy and Wayland helped me immensely when purchasing my first property. Mandy was always extremely communicative and on hand to answer all my questions, and she kept me in the loop throughout the process. On the day of completion, Wayland was brilliant and helped make a very stressful day so much easier. Couldn't recommend Carter Jonas Fulham more and particularly Mandy and Wayland. Thank you for a brilliant service!
Aim · 3 January 2024
Agent replied · 12 June 2024
Hello, thank you for your review. It's great to hear how well Mandy and Wayland supported you throughout the process of buying your first home! If there's anything else that we can help you with, please do let us know.
★★★★★ 5/5
GoogleWe just moved from the states and had such a great experience with Carter Jonas, and Tom specifically. Coming from a bad experience, Tom took the time to listen to me and made me feel excited again about our home finding experience. I’ve thrown every question his way and he always has an answer, even if it’s to point me in the right direction. You’re in good hands with this team!
Dana · 16 October 2025
Agent replied · 16 April 2026
Hi Dana, thank you for taking the time to leave a review. We are delighted to hear that you felt so well-supported by Tom throughout your search for a new home. Please do not hesitate to get in touch if you need anything at all.
★★★★★ 1/5
TrustpilotIncredibly frustrated with this…
Incredibly frustrated with this company. They are discriminatory and homophobic. We found our perfect rental property and proceeded to view and submit our application. After days of chasing. Kam finally called me back. She said the asset manager rejected our application as he felt the property was too small for our family.
Sarah · 30 March 2026
Agent replied · 4 June 2026
Hi Sarah, we are sorry for how upsetting this experience has been for you. This is certainly not how we want anyone to feel when dealing with Carter Jonas. We take complaints of this nature seriously and will be looking into this further.
We cannot discuss individual applications in a public channel, but we are reviewing the concerns you have raised, including how information was communicated to you. We are sorry for any lack of clarity and for the frustration this has caused you.
We would welcome the opportunity to discuss this with you fully. Please contact us at complaints@carterjonas.co.uk and we will ensure a senior colleague responds promptly. Or, if you prefer, we can also arrange a time to speak over the phone.
★★★★★ 1/5
TrustpilotThink twice before renting through…
Think twice before renting through Carter Jonas. I signed my tenancy agreement and paid the full deposit, yet days before my move-in date they still haven't returned a countersigned agreement, despite holding both my signature and my money for weeks.
Sourabh · 16 June 2026
Agent replied · 23 September 2026
Hello, thank you for taking the time to share your feedback. We’re very sorry to read about your experience and can fully appreciate how frustrating this situation must have felt.
We would very much like the opportunity to look into this in more detail and address your concerns properly. Please could you send further information to feedback@carterjonas.co.uk so that a member of our team can investigate this for you and respond directly. Thank you.
★★★★★ 5/5
GoogleIgor and his team went over and above to secure and help us with our tenancy. Igor in particular was incredibly helpful throughout the process and supported us the whole way through. I would highly recommend renting with them!
Phoebe · 16 April 2025
Agent replied · 16 April 2026
Hi Phoebe, thank you for your review. We are so pleased to hear that you received such great support from Igor and the team throughout your property search. Please do not hesitate to contact us if you need anything at all.
★★★★★ 5/5
TrustpilotA fantastic Lettings team
A fantastic Lettings team at the Thurloe St office of Carter Jonas. Thank you to Marina, Lajla, Anamaria & Arabella for an exceptional service - highly professional, friendly, responsive and knowledgeable. Having been in London for over 25 years- both as a landlord and tenant, we fully appreciate how pleasant and easy you made the move. I highly recommend this team for anyone looking to rent their property or lease - they went well above and beyond at every stage of our journey.
SC · 23 January 2023
Agent replied · 12 June 2024
Hi Sundeep, thank you for your review of Lajla and her team. We are delighted to hear that you were happy with the service you received. Please don't hesitate to contact us if there's anything else we can help you with in the future.
★★★★★ 5/5
GoogleExcellent service from the whole team at Carter Jonas at the Marylebone office. But I must say Ambar was absolutely delightful. Very polite, helpful and professional. Excellent customer service and dealt with our request promptly.
Iyma · 27 May 2025
Agent replied · 16 April 2026
Hi Iyma, thank you for your review. We are delighted to hear that you received such an excellent service from Ambar and our team in Marylebone. Please do not hesitate to contact us if you need anything at all.
★★★★★ 5/5
GoogleVictoria Boyson is the perfect estate agent to help you navigate the dynamic London rental market. She is incredibly knowledgeable, very responsive, and the consummate professional. Victoria's advice was invaluable in helping us negotiate and ultimately secure our ideal flat. Also, Victoria's colleague at Carter Jonas, Emily Hussey, has been remarkably efficient at finalizing the details. Overall, the experience with Victoria has been fantastic...I strongly recommend her to anyone looking for a flat in Marylebone!
Dan · 13 June 2023
Agent replied · 12 June 2024
Hi Dan, thank you for your review for Victoria and our Marylebone team. We're delighted we were able to help you to secure your ideal flat. We hope you enjoy your new home and please don't hesitate to contact us if there's anything else we can help you with.
★★★★★ 5/5
TrustpilotAndrew was exceptional in dealing with…
Andrew was exceptional in dealing with both our sale and potential purchase of an apartment (he was the agent for both parties). He could not have done more to try to bring both sale and purchase to a successful conclusion. Great job Andrew and Carter Jonas
Alan · 9 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
