Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIf you will ever see a property for rent at Hambly Mansions in Streatham DO NOT RENT, the building is infested with MICE, old and unmaintained appliances and roof is infested and the boiler is completely outdated and the “works” to fix any issues are carried out by cowboys. Cracks that just get covered with paint and leaks throughout. Please future tenants stay away, they will not resolve any issue and instead just keep giving excuses.
If there would be an option for 0* that would be the rating.
A bunch of incompetent people, that make their living from harassing tenants and bullying them.
Unfortunately, it was not down to me to chose them as our letting agent so we kind of just got stuck with them and day one the service is just rubbish. They do not care for the tenants needs but rather just see their side.
I will not recommend even my worst enemy. All involved James, Robert and Natalia are just rude and they will always try to demean you like they are the ones always right.
It’s now a month since I left and they are trying to use excuses to keep my deposit.
They just care about money and look at people like they are just ££ and not human.
In response: how convenient your reply, for some things the previous letting agent is at fault and nothing is of Brooks responsibility.
With regards to the new machine you claim you sorted, other potential tenants of yours would appreciate to know the truth. Yes I did have any issue with the washing machine, but in other to get that fixed I had to miss 2 days of work to wait on the handy man and no I did not get a new machine. So don’t provide false information.
As per de deposit once again you paint the picture as suits you once again. Don’t put it on the landlord when you are the ones causing all this. Since you took over the management of the property we had nothing but issues from entering the property even though I specifically said I’d always like to be present, from getting involved in past discussions with the previous letting agent. As per the deposit you keep on mentioning rent arrears that doesn’t exist otherwise the previous letting agent would have kept the deposit and not transferred it over if anything was outstanding. The dispute is between Brooks because it’s your company’s name on it, you are the ones wanting to keep that money.
So I say it again you have done nothing but harassment throughout.
And yes you do get financial gain, don’t try to fool anyone.
T · 1 September 2023
Agent replied · 1 October 2023
Hi Tamara,
We didn’t deal with any of the above maintenance issues as we only took over the management in April. I believe there was one maintenance issue related to a washing machine after we started managing for you and despite the difficulties of you not allowing access we replaced this for you with a new machine. If you want to complain about the management of the property with regard the issues you mention in your review then they should be reserved for Gordon’s and Foxtons who actually handled this for you. With regards the suggestion of harassment you were in two months of rent arrears when we took over and then didn’t pay rent for a further two months. We are contracted by your landlord to collect the rent which I always did with polite contact despite your aggressive responses or being ignored.
I presume this review relates to the request by the landlord to claim the rent you didn’t pay, from your deposit, which is completely reasonable but still leaves them some way short of the full rent being settled. Just to be clear Brooks receive no financial benefit from a deposit claim.
★★★★★ 5/5
GoogleShaz was brilliant from start to finish.
He always kept me in the loop and helped to push things along as much as he could.
Even after I completed and moved in, he has been very helpful.
Thanks so much Shaz ☺️
Naomi · 4 October 2024
★★★★★ 5/5
GoogleBrilliant service from start to finish from Brooks, Holly Naegeli was great in helping us turn around an offer and get into a property in such a quick turn around and was super helpful throughout the whole viewing experience. Would definitely recommend working or trying to find a property with Brooks.
Matthew · 26 April 2024
★★★★★ 5/5
GoogleI have been renting my property with Brooks Streatham Hill branch for several years now
It has always been a pleasure
Special thanks to Jade and Holly who are extremely professional kind friendly and committed...
Also Brooks Directors who are exemplary which reflects in their team
Would highly recommend Brooks
Janice · 27 March 2024
★★★★★ 5/5
GoogleShaz has been incredibly helpful for all my queries, always found the time to respond and made a stressful process very very smooth. Thank you Shaz and Brooks Estate Agents for all your help. 10/10 recommended.
Mert · 16 November 2024
★★★★★ 5/5
GoogleI have been collaborating with Jade and Holly from the Rentals Team, and it was a positive experience. They were super helpful, professional and their experience of the Rentals space made the entire process easy. Thank you Brooks!
Concept · 13 March 2026
★★★★★ 5/5
GoogleI sold and rent with Brooks. Really amazing family run firm with personal service. Special thanks to Ben and Holly who have been absolute superstars.
Sarah · 27 March 2025
★★★★★ 5/5
GoogleEveryone at Brooks Estate Agent services, particularly Natalie, was incredibly helpful, easy to communicate with, and highly efficient. When we were looking to rent, Natalie provided exceptional assistance and understanding. Thanks to her, our move was quick and smooth. Working with Natalie was a pleasure.
Andrii · 26 April 2024
★★★★★ 5/5
GoogleTheir service is excellent. Professional and friendly, with all the patience to answer the small queries that come with buying and selling a home.
I could not recommend them enough. Jake Cook has been instrumental in ensuring my sale completed with all parties engaged, happy and supported.
I have used them to buy, rent and sell property over the last 7 years and wouldn’t hesitate to use them again.
Chloe · 30 May 2022
★★★★★ 5/5
GoogleShazaib is the best! He is a great person and great agent. He help us acquire an amazing property when we didn't think it would work out.We will definitely be work with him again in the future.
Thank you so much shazaib
Kind regards
Kamaljeet &balkar
Baljinder · 27 March 2024
★★★★★ 5/5
GoogleWorking with Natalie Jacobs has been a pleasure, thanks to her efficiency and clear communication. Natalie's attention to detail and proactive approach have significantly contributed to the success of our flooring projects. We look forward to continuing this positive working relationship.
Best regards,
Trim and Tuck
Sal · 27 March 2024
★★★★★ 5/5
GoogleFantastic estate agents. Over the last 13 years I have bought property, been a landlord and sold with them and cannot speak highly enough of the care and attention that I have received.
Jane · 31 March 2026
★★★★★ 5/5
GoogleI was in a rush to buy my property before the end of the stamp duty holiday and there were several complications with the property itself, which meant that it felt like it was going to take forever. Robert was absolutely brilliant at liaising with all parties involved and repeatedly went above and beyond to make it happen. I was really inpressed with the service. Thank you again!
Jessica · 30 May 2022
★★★★★ 5/5
GoogleThe experience we had with the Streatham branch of Brooks estate agents has been very positive. The staff have been knowledgable and been quick in responding to any queries we had during our property search. They have shown great attention to detail when moving into our property and ensured all areas were covered. Their approach to sales was very refreshing as they listened to our individual requirements rather than showing us any available property on the market.
Luifaulkner · 22 December 2024
★★★★★ 5/5
GoogleWe have just bought and sold simultaneously through Brooks and they worked miracles getting us to completion. Having sold our flat in Balham on its only viewing, in a shaky Brexit market, they kept our sale and purchase ticking along (even during some very testing moments), managing the chain’s expectations all the way. Rob, Emma and Katie were all a pleasure to deal with and it was a relief to have them at the end of the phone all the way through. They don’t fit into the usual estate agent mould - in a good way! Emma and Katie in particular must have the patience of saints given some of the challenges we came up against! We can’t recommend them more for buying or selling your property.
Tom · 4 June 2019
★★★★★ 5/5
GoogleWe have just bought and sold simultaneously through Brooks and they worked miracles getting us to completion. Having sold our flat in Balham on its only viewing, in a shaky Brexit market, they kept our sale and purchase ticking along (even during some very testing moments), managing the chain’s expectations all the way. Rob, Emma and Katie were all a pleasure to deal with and it was a relief to have them at the end of the phone all the way through. They don’t fit into the usual estate agent mould - in a good way! Emma and Katie in particular must have the patience of saints given some of the challenges we came up against! We can’t recommend them more for buying or selling your property.
Tom · 31 May 2019
★★★★★ 5/5
GoogleThe wonderful Jade showed us a property on Friday and she was the most sincere estate agent we've met in our months long search for a place to live. Can't recommend Brooks enough. They care about finding the right people for a property over the highest bidder, which has become increasingly rare nowadays. Thanks Jade!
Sean · 30 July 2023
★★★★★ 5/5
GoogleI have just completed my move in to my new rental working with Holly at Brooks. Such an easy, efficient and professional process. Really delighted with my new flat. Thanks Brooks
Emily · 7 April 2026
★★★★★ 5/5
GoogleBrooks were extremely professional in helping me sell my house. Ashleigh went above and beyond what was required due to me living abroad and not being able to be there. I would definitely recommend Brooks and Ashleigh for any future house sales or purchases.
Tina · 27 March 2024
★★★★★ 5/5
GoogleBrooks were extremely professional in helping me sell my house. Ashleigh went above and beyond what was required due to me living abroad and not being able to be there. I would definitely recommend Brooks and Ashleigh for any future house sales or purchases.
Montebello · 18 March 2024
★★★★★ 1/5
GoogleBrooks has has become very shady around giving back our deposit it’s been months now and we are still in dispute I would avoid for this reason. Make sure you take pictures when you move in and point out every minor detail as they will try to get you when your moving out. It’s such a shame there is such untrustworthy money grabbing lettings agencies out there. We were good tenants for 3 years left the flat very clean and tidy and they still want to take all our deposit.NegativeProfessionalism
Georgia · 25 August 2022
Agent replied · 30 May 2023
Whilst I appreciate you don’t agree with the request to hold back some of your deposit, the process that has been followed is absolutely standard procedure - using the check-in and check-out reports of an independent inventory clerk to determine the difference between how you found the flat on move in and how you left it on move out. You were also provided these reports and am sure could not disagree that what was requested as deductions matched what was in the reports.
Unfortunately the cleanliness and condition the flat was left in was not suitable for new tenants to move into and was not how the flat was presented to you. Finally you were provided with the receipt for the professional clean that we had to undertake to get the property ready for new tenants.
You were presented the information in good time and given the right to respond with your comments. The deposit was held within the Deposit Protection Service and the terms and conditions of their service were given to you on move-in. The delay with finalising matters is the amount of time it took for Brooks to receive a response from the tenants regarding the proposals made.
We really fail to understand why any of the above is shady or untrustworthy
★★★★★ 5/5
GoogleHaving worked with Natalie and her team for a number of years, her professionalism and dedication to the job in hand is second to none. With an approachable, can do attitude, she is always willing to assist wherever she can.
Earthlec · 26 May 2024
★★★★★ 5/5
GoogleBrooks sold us our flat 6 years ago and we chose to work with them again when it came time to sell. In our experience, their knowledge, expertise, helpfulness, promptness, and straightforward approach was superior in the market. Both as a buyer and a seller (especially as a seller), our questions were always dealt with thoroughly and immediately, and we appreciated the realistic advice they shared throughout the process. Special thanks to Emma - her dedication to our sale was obvious and very much appreciated.
Alison · 31 May 2018
★★★★★ 5/5
GoogleA really personable and professional team at this local estate agent.
Brooks acted as agents in both the purchase and subsequent letting of our property. Both Emma in sales and Jade in lettings were always on the ball. They proactively navigated us the through the entire process to ensure things ran as smoothly as possible, this really helped in keeping the inevitable stress levels down.
James - the co-owner - seemed to effortlessly keep things moving whilst Emma was away on holiday, which proved very good levels of communication and teamwork exists amongst the team.
Would absolutely recommend Brooks.
Rob · 31 May 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
