Trusted Agent profile · London
★★★★★
301 reviews across 2 platforms
121 Fulham Palace Road, London, W6 8JA
Broadway and West's office in London, at 121 Fulham Palace Road, is rated 4.7 out of 5 across 301 reviews on two platforms, including 300 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAdnana was incredibly helpful in securing our property on a tight budget in good advance. My partner and I are very excited to move into our first property!
Dear Joseph, I hope you will be happy in your new home. Thank you so much for the 5 Stars!
5/5
GoogleSamiha was very knowledgeable and helpful to us as students throughout the renting process, answering any questions we had quickly and effectively. Would recommend.
Dear Vedant, thank you for taking the time to give Sam a glowing review. She is very happy to have made the whole process as smooth as possible for all of you. Enjoy you new home.
5/5
GoogleWith help of incredible Adnana Dymitra our moving into new flat goes smoothly. She was always in touch and explained all the details of the contract. It’s my best experience with estate agents. Thank you so much!
Adnana has been with us a number off years and senior person and your comments are very much welcome.
5/5
GoogleSamiha was very helpful and made the entire process of moving into and renting the flat very easy and efficient. She was also very quick to respond to any questions. Overall, a very positive experience. Strongly recommend.
Dear George, It is very rewarding for all of us to read your 5 star review. Not only because we have done our job properly but also for Sam on a personal level. She is caring and meticulous in her job and your works will spur her on to maintain her high standard.
5/5
GoogleMany thanks to Broadway & West for helping us find a property. Samiha was particularly helpful, and answered our questions very quickly.
Dear Maxime, We are so pleased for you and Sam is chuffed to read your kind words. Enjo your stay.
5/5
GoogleAlice has been very swift with her responses from the moment I messaged about my new flat, very helpful, and has made the process so much easier! I was a bit anxious of finding a decent and affordable flat at first but she has been very clear with each step to securing my tenancy.PositiveResponsiveness
Dear Kate, Thank you for your feedback and i am glad we were able to help you with your rental accomodation.
5/5
GoogleThe estate agent Adnana helped us through the whole process of moving and was the best we could ask for. Made everything super simple and answered any queries we had!
Thank you for your review, and we are pleased to be able to help you with your property move.
1/5
GoogleTerrible agents. Found them to be immensely incompetent during our tenancy, and clearly take advantage of students which I find to be disgusting. Tenants should beware of properties managed by Broadway & West!
Dear Tom, We’re very sorry to hear that you felt disappointed with your tenancy. At Broadway & West, we take all feedback seriously and do not want any of our tenants to feel taken advantage of or unsupported. We work hard to provide fair, transparent service to all our tenants, including students, and we regret if we fell short in your case.
5/5
GoogleWe had a very positive experience with Samiha, who helped us students secure a property local to our university. She went above and beyond by messaging early on about an upcoming property, which we eventually managed to secure in the end. Getting through the letting process was quick, and any questions or problems were responded quickly and were highly informative.
We're delighted to hear that Samiha was able to assist you in securing a property near your university. Her proactive approach and quick responses are exactly what we aim for to make the letting process as smooth as possible.
5/5
GoogleSamiha is an amazing agent loved working with her! Highly recommend
Thank you Charlotte for your kind words, we are happy to hear that you have had a positive experience with us :)
5/5
GoogleGreat experience renting with Broadway & West. From the first viewing they were very efficient and friendly. Whilst in the property they were quick to respond to any issues and they’ve been really helpful with the whole process. Fatima was all the time in touch with me and asure everything is going well with the renting process.Thank you very much for your help! They provided a friendly and professional service and I would highly recommend them as a letting agent.
5/5
GoogleFrom the moment I first reached out to Broadway and West, Samiha Rashid was incredibly responsive, and her friendly demeanor instantly put me at ease. Samiha answered every question I had, both before and after the viewing. Her thoroughness and extensive knowledge of the property and related details made the entire process easier for me!
5/5
GoogleBroadway & West are an excellent estate agent. They have rented out our property for so many years that we consider them old friends! They have always done a great job for us - getting good tenants at a great rent and the property has rarely been empty for a day or two in between tenancies. They have also been extremely supportive of our needs and always given us great advice. Thanks so much to Rashid, Leonardo and all the team!
5/5
GoogleWe purchased our buy-to-let property in Barons Court through Broadway & West in 2005 and they have rented it for us ever since. Their service in the last 14+ years has been nothing short of 5 stars. The property has never been empty for more than a few days between tenancies and they have found us nothing but great tenants over the years. I couldn't recommend their service more. Many thanks to Rashid, Leonardo and the whole team!
5/5
GoogleReally straightforward process for moving in, even as I was taking over a contract for someone moving out. We had very few issues the whole time I was in the flat, and when we did Hasan was always quick to get it sorted. The majority of my interaction with the agency was actually after I had moved out, I made a typo when sending my bank details for my deposit refund, and the money ended up in someone else’s account at my bank. I will iterate, this was WHOLLY my fault. Hassan was fantastic and contacted the bank as I called mine, went through the whole payment recall process and kept me updated while we waited to know the result. In the end, the recall was successful and I got my deposit back! I feel very fortunate to have had someone as helpful as Hasan on my side to get it all sorted. Thanks again!
1/5
GoogleVery dodgy, do not use this company please. Friends and I are students looking for a place to stay during our studies. They keep changing the chargers and adding on extra money. Then when I ask the other employee about it they had no idea. A man who works there called Ilia was extremely rude and condescending to us and continued to swear when showing us houses. When we had found a house we wanted he took the holding deposit from us and then asked for us to pay the deposit and 1 month of rent before showing us the contract. One of us paid our part but we did not want to pay the rest until we saw the contract. Next thing you know he calls me asking me to come in and says that we have lost the house because it is "unsafe" and it has the wrong insurance and the gas and electricity checks can't be done. He continued to make a lot of other excuses about the landlord not cooperating. All of this was a complete lie. I know that he wanted to give the house to someone else so he made up all of these lies to get us out of it.
1/5
GoogleIf I can give this agency a zero. I would. I was contacted by Mariam after making an enquiry for a studio. On the day of the viewing 2 hours before we were due to meet she failed to notify me that the tenant had ‘tonsillitis’ & would not allow visitors for viewings had I not called ahead of the viewing she wouldn’t have told me and expected me to show up to a property I haven’t enquired about. Then the story changed that she ‘forgot’ to send me a confirmation email and if I can meet her two hours before our viewing! She apologised and said she can reschedule for Monday and I told her it falls on a bank holiday in which she responds ‘I’ll be there I promise’ 😂 Monday comes and of course she cancels because it is indeed a ‘bank holiday’ without a follow up to reschedule for another day. Then she calls me 5 days after the original date of our viewing to tell me the property I initially enquired about is gone and she will send me other prospects and to this day every time she said she will send an email she actually doesn’t. Avoid if you’re looking for a professional service who value your time
Dear Dee, I am very sorry to hear about your experience with Mariam, and I am following up on this matter. Whilst she is a new member of our lettings stuff, it doesn't excuse her unprofessional behaviour. I have tried to speak with you directly and have left 2 messages on your mobile as your comments are been followed up and I will take appropriate steps to rectify this. I wish to reassure you that your comments are taken very seriously and would do necessary to make this right for you. H Rashid Manager
5/5
GoogleThe whole team has always been very friendly and helpful during my tenancy with them. They have always resolved any issues very quickly, including all the maintenance as they happened. They had a very approachable attitude, which is very rare to find from estate agents, they are honest and keep to their word, always been fair and professional. I strongly recommend them if you are trying to find a property in the local area, they know it very well. Thank you, it was a pleasure to be your tenant for a year.
Dear Marina Thank you for your 5 star and review. We are glad we were able to help you.
5/5
GoogleBroadway & West is a trustworthy agent. Adnana is very helpful & always responds my questions promptly.
Hi Alice, We are very happy to read your 5 stars review. We thank you and we hope you will be very satisfied in your new home.
5/5
GoogleI genuinely admire Adnana’s work ethic, the quick communication and professionalism is outstanding. She always keeps me updated with new properties released on the market and answers all the questions I have even though sometimes I could be annoying hence why I thought it would be a good idea to give her a 5 star review. Thank you.
Dear Adam, Adnana is over the moon reading your 5 stars review. She does take pride in doing her job well and this will spur her on. Thank you.
5/5
GoogleI genuinely admire Adnana’s work ethic, the quick communication and professionalism is outstanding. She always keeps me updated with new properties released on the market and answers all the questions I have even though sometimes I could be annoying hence why I thought it would be a good idea to give her a 5 star review. Thank you.
Dear Adam, Adnana is over the moon reading your 5 stars review. She does take pride in doing her job well and this will spur her on. Thank you.
5/5
GoogleMy flatmate and I have had a fantastic experience with Broadway and West so far. We have been dealing with Adnana, who was excellent. She has great knowledge of the property and local area and is always quick to respond to our questions!
Hi Will, Its wonderful to read your review. Its a pleasure for all of us to know we have done a good job. We are here to help when you need us.
5/5
GoogleAlice Differ-Jones was amazing. She found us the house we're moving into, and was extremely quick in organising a viewing and ultimately helping us sign a lease. Would recommend it entirely.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review, it is greatly appreciated! We are glad we were able to help
5/5
GoogleAmazing customer service! Miss Sumayya Rashid was very professional and helpful when I was looking for a flat. Everyone was super kind and patient! An overall great experience.PositiveQuality, Professionalism
Sumayya is our newest member off team and we are pleased that she was able to help you finding the right property, thank you for your 5 star review
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