Trusted Agent profile · London
★★★★★
279 reviews across 2 platforms
120, Wimbledon Hill Road, London, SW19 7QU
Brinkleys Estate Agents's office in London, at 120, is rated 4.3 out of 5 across 279 reviews on two platforms, including 70 Google reviews rated 4.0.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGraham and James were always friendly…
Graham and James were always friendly and professional with really good communications. They were also really helpful at chasing other parties in the process such as solicitors! Definitely recommend.
5/5
TrustpilotGraeme was exceptionally helpful
Graeme was exceptionally helpful, polite and proactive .
Thank you Francesca, I will pass this onto Graeme.
5/5
TrustpilotHassle free experience!
Such a smooth and easy process! JP made renting our first home really enjoyable and stress-free! Thanks JP!
Hi Becca, Thank you so much for your kind words! We're thrilled to hear that you had such a smooth and enjoyable experience renting your first home. JP always strives to make the process as easy and stress-free as possible, so it's great to know he made a positive impact on your journey. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new home!
5/5
TrustpilotDhruvika is a very hands-on
Dhruvika is a very hands-on, helpful and considerate property manager. It is always a pleasure to communicate with Dhruvika and she is always happy to help with my queries. Thank you.
5/5
TrustpilotLovely experience
Brinkleys have been great to deal with. The service was very efficient and professional. The whole experience of selling our family home was made to be pleasent and personal. We would highly recommend Graeme.
5/5
TrustpilotPutney House Sale
Very helpful and responsive throughout the process and pleased with the result. Special mention to James Hilary who was always on hand to answer any questions.
1/5
TrustpilotNot enough experience when checking…
Not enough experience when checking tenants, they didn't manage to evict tenant they found me which is not playing from more than 5 months now . . .
Dear ConstantinI can assure you that all the necessary steps to verify the tenants were taken through the referencing agency used. As per the report you received, the tenant's references passed. Unfortunately, you cannot foresee a tenant's intent on acting fraudulently.We have taken all the necessary steps to support you to resolve this for you, attended the court hearing, etc. Rest assured that the team will continue to support you.
5/5
TrustpilotBrinkley's - reliable and helpful
Brinkley's were very reliable in the sale of our property. They responded to phone calls and emails promptly and were efficient at chasing our buyer. They were always willing to help and even found us a last minute delivery van when ours failed to show up on removal day! Would certainly recommend.
Thank you Hel.
5/5
GoogleThe team at Kariba properties were fantastic throughout our house purchase. We found their communication to be excellent from start to finish and they were unlike the other typical estate agents. Personal, friendly and professional.
Thank you Jacob.
5/5
TrustpilotGraeme has been very professional and…
Graeme has been very professional and extremely helpful during a complicated sale of our property. He kept us up to date on any issues. I would highly recommend Brinkleys.
5/5
TrustpilotExcellent level of service from Graeme…
Excellent level of service from Graeme and James, throughout our purchase they were proactive in seeing matters through and responding to enquiries efficiently. I would highly recommend to vendors and purchasers alike!
Hi Kareem, appreciate your review. I am glad you had a good experience with our sales department
5/5
TrustpilotThank you Suzy for co-ordinating our…
Thank you Suzy for co-ordinating our entire move in process! You've been fantastic throughout and we're extremely happy with the place. Great estate agency and great service.
1/5
TrustpilotUnprofessional and rude - AVOID
If I could leave 0 stars I would. Rude staff, no people skills, call the agency to be transferred and cut off, can never speak to anyone and when you do they have such bad tone and very rude.
Mo, thank you very much for your kind words. We hope you enjoy your new home
5/5
TrustpilotAgency and Agents fantastic
Agency and Agents fantastic, professional and very helpful agents. I was lucky enough to find people like Gisella and Darryl who helped me from the beginning in the whole negotiation. Thank you
5/5
TrustpilotDhruvika Patel has been a wonderful…
Dhruvika Patel has been a wonderful help during our move and helping us with all the property management. Definitely 10/10 service. Thank you!!!
5/5
TrustpilotBrinkleys Team secured a prospective…
Brinkleys Team secured a prospective tenant in the first viewing.Chelsea was prompt with processing the documents and answered any queries quickly too. A professional and friendly team!
1/5
TrustpilotVery unprofessional staff.
I'm not sure if it was more unprofessional that no one cancelled my viewing when the flat I was going to see had been let (I only found out on rightmove a couple of hours before the viewing was due) or that the lady who answered the phone when I called to query this sounded very annoyed by my asking for explanation and put me on hold mid-sentence. I was absolutely speechless.
5/5
TrustpilotAbsolutely fabulous experience
Absolutely fabulous experience! Very helpful and well organised over all! Suzy Browne was amazing and a pleasure to deal with! Thank you very much! Highly recommended estate agent!
5/5
TrustpilotSuzy provided excellent
Suzy provided excellent, prompt and personable service, she was always very efficient throughout the whole process. A real pleasure working with her and Brinkley's, a 5-star experience.
Hello Leo, we appreciate your feedback, it is much appreciated and will be sure to pass this onto Suzy too
5/5
TrustpilotProfessional efficient and competitive
Professional, efficient, friendly and all round top service. Competative fee. Would recommend and use again. Graeme in particular was great.
Good morning Lucy, thank you so much for your kind words. We will be sure to update Graeme. Please do not hesitate to contact us in the future should you have any further queries as we would be more than happy to help
5/5
TrustpilotVery understanding
Very understanding, quick in response and patient. They always adjusted visits in my flat from utility personnel when I was available which is not easy with my work schedule. Also replied to emails very quickly and contacted my landlady on my behalf immediately.
Thank you Aleksandra. Always good to hear.
5/5
TrustpilotSuzy was extremely motivated to get my…
Suzy was extremely motivated to get my property let quickly, and most importantly, with the right tenants for me. Her commitment and professionalism are outstanding.
1/5
TrustpilotWebsite does not comply with GDPR
Their website does not provide an opt-in or opt-out for tracking cookies. This means Brinkley's can track your site usage through on-device cookies despite not having your consent.Brinkley's needs to comply with the EU/UK GDPR, which has been in effect since 2018. It is not difficult to implement functionality for cookie opt-ins.My previous interaction with Brinkley's was in January 2019, when I asked to be manually removed from email communications, because the opt-out link provided in an earlier email did not work.When I reported that the broken opt-out link could mean violating GDPR, which would warrant an investigation by the ICO, I received a call from the lettings director (Wayne).During this call, Wayne had a meltdown over my mentioning the ICO.He also accused me of trying to make money from said theoretical ICO investigation, showing a lack of knowledge on his part on matters relating to data protection and financial penalties for firms.Before ending the call, Wayne told me that I was banned from viewing and letting any of Brinkley's properties. When I asked to have this in writing, he refused and hung up (like a proper grown-up).I cannot give Brinkley's more than one star because of:- not respecting opt-out on marketing preferences- broken technical functionality (marketing opt-out link)- no cookie warning and cookie preference setting on website- unprofessional staff conduct
5/5
GoogleGreat estate agents with such a lovely, professional and helpful team!
Thank you for your kind words Idil. We value our customers feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brinkleys Estate Agents's London office has 279 reviews across two platforms: 70 on Google, 209 on Trustpilot (across the whole business).
Brinkleys Estate Agents London is rated 4.3 out of 5 across all 279 reviews, and 4.0 out of 5 on Google from 70 reviews.
Brinkleys Estate Agents London, 120, Wimbledon Hill Road, London, SW19 7QU.
