Birchills London reviews

★★★★★ 1/5

Google

Seriously unprofessional. I understand that the London rental market is very hot right now, but we’ve been treated so rudely by this estate agent, who has now blocked our messages. We had a viewing booked for today and had a friend change her plans to view the place on our behalf, and then they cancelled last minute. Just spoke with Alice, who was incredibly rude to me and essentially told me to “deal with it”. If the landlord of this property knew how the estate agent behaved, they would not have this agent manage the property. They’ll probably rent it because it’s a hot market, but with more keen renters they would achieve a higher price!

Rob · 15 October 2023

★★★★★ 5/5

Google

Alina and the team exceeded my standards and was a great help in my property search thank you

David · 25 July 2024

★★★★★ 5/5

Google

Alina Biliuta was a really good agent to deal with at Birchills. Timely, professional, would recommend. We were the buyers for a property which required a lot of communications with lenders and surveyors.

George · 15 September 2023

★★★★★ 5/5

Google

Alice is a wonderful agent. She was welcoming and we enjoyed the process

Kehinde · 3 October 2024

★★★★★ 5/5

Google

I met Niall on my doorstep while he was canvassing the area, I had my relecutancy to talk to him first due to prior experiences with door sales man etc but his open friendly, relaxed demeanour made me feel comfortable. I can’t say this has happened before. However we are under offer currently and hoping for the best but we will certainly keep Birchills in minde for the future.

Юля · 11 May 2024

★★★★★ 5/5

Google

Dayana is great - she was helpful throughout the whole renting process

Domina · 3 October 2024

★★★★★ 5/5

Google

Dayana is great - she was helpful throughout the whole renting process

Ралица · 3 October 2024

★★★★★ 5/5

Google

Birchills it is a serious agency with very good professional staff ,and Alina is a super agent who always dedicates herself to being useful, thank you for your time !

Viulet · 15 October 2023

★★★★★ 5/5

Google

I met Niall on my doorstep while he was canvassing the area, I had my relecutancy to talk to him first due to prior experiences with door sales man etc but his open friendly, relaxed demeanour made me feel comfortable. I can’t say this has happened before. However we are under offer currently and hoping for the best but we will certainly keep Birchills in minde for the future.

Jewel · 26 April 2024

★★★★★ 5/5

Google

Alice made the whole tenancy process easy and efficient, thank you to the Birchills Team!

Lukas · 10 August 2024

★★★★★ 1/5

Google

I spoke today with lady agent with East European accent about renting apartment and I have an idea that she was very rude unprofessional approach she also hang up phone ( not wished :have a good day , we call you back , nothing ) when I asked if she could ask landlord about the offer Also she start rudely repeat again and again same matter about renting conditions that I asked her completely different questions I don’t know why should you hold in employment such people who don’t know how to approach clients correctly or at least be polite with them and at least speak polite

Irina · 16 August 2023

★★★★★ 5/5

Google

Exceptional Service and Unmatched Expertise I cannot praise Alina and Dayana enough for a phenomenal job done! Their professionalism, deep market understanding, coupled with their warm and friendly approach truly set them apart. They guided us through our house sale process, ensuring a smooth, efficient transaction that exceeded our expectations. We got an exceptional price for our property, all thanks to their negotiation prowess. A tremendous thank you for turning what could have been a stressful experience into a pleasant journey. I would wholeheartedly recommend them to anyone looking to sell a property. Expect nothing less than a five-star service!

Rachel · 16 August 2023

★★★★★ 5/5

Google

Dayana was a pleasure to speak with and is very knowledgeable. Would highly recommend

Rhys · 17 August 2024

★★★★★ 5/5

Google

Alice was excellent and went out of her way to help view a property she an asset to Burchills

Isuru · 21 May 2024

★★★★★ 5/5

Google

Alina is the absolute best!! Her dedication and hard work is much appreciated 🙏🙏 …

J · 25 July 2024

★★★★★ 5/5

Google

Alina is super friendly and efficient. Pleasure to work with.

Arthur · 10 October 2024

★★★★★ 5/5

Google

Very kind, honest, straight forward, helpful person

Melita · 11 April 2026

★★★★★ 5/5

Google

Alice was very professional though out the whole process, the Birchills team got my house sold very fast!! 100% recommend

Jahed · 12 April 2024

★★★★★ 5/5

Google

Many thanks to Alina who was a masive help in purchasing my first home!

Val · 25 July 2024

★★★★★ 5/5

Google

Very helpful throughout, I had a successful outcome. Thank you Alice !

Michael · 25 August 2024

★★★★★ 5/5

Google

Alina and Dayana made the move into my new home a breeze, and were on hand at every step to make the whole process seamless. Keep up the great work.

Tedd · 16 August 2023

★★★★★ 5/5

Google

Birchills helped me rent my new property - I can’t recommend them enough. Dayana was helpful and professional throughout the process I definitely recommend them

Veselin · 14 December 2023

★★★★★ 5/5

Google

Alina has been extremely helpful in getting me and my wife an extremely good deal for our dream property! She was always polite and accommodating, and was always swift to pick up the phone when I rang and to reply to my emails of any enquiries I had. 10/10 service, would recommend. Thank you Alina and Birchills!

J · 14 December 2023

★★★★★ 1/5

Google

Personally, I had a bad experience with the agency. I was given all my facts to the agent and they have outsourced lettinghub for referencing. My referencing was completed within a weeks time and my wife's completed in two weeks time. At Last, when we were expecting an outcome they asked me for more details. If they require any additional details they could have enquired with me once my referencing was completed. After two weeks Birchills gave 48hours time to reply back on or chase up for details. My reporting manager was on vacation and it was on Easter holidays most of them are out of the office. I asked them for a week's time but they showed urgency and the next day they made their decision not to rent out home to us. I did ask them for a reason for my rejection but no response and my wife continuously rang them for an update and finally got responses that needed my confirmation from my company side. Birchills doesn't understand others'situation and if it is at their fault you will end up losing up your HOLDING DEPOSIT. Lucky that I haven't contracted with them and if in future I might have lost more money as deposit. We even tried to speak with the branch manager and others of the highest hierarchy and no one responded properly and they even concluded that the ultimate decision is with the negotiator.

Arun · 12 June 2023