Trusted Agent profile · London
★★★★★
511 reviews across 2 platforms
742 High Road, London, E11 3AW
Birchills's office in London, at 742 High Road, is rated 4.7 out of 5 across 511 reviews on two platforms, including 501 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Birchills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAlina at Birchills Estate Agents made my rental experience so much easier, was attentive to my requirements and worked tirelessly to find a place I loved. Alina is definitely the agent to trust!
Thank you very much for the feedback
5/5
GoogleVery smooth viewing, referencing and setting up the contract. Dayana was excellent and very responsive. All in all the best estate agents i have dealt with sofar. Can only recommend.
Thank you for your feedback
5/5
GoogleMy experience with Birchills is absolutely great. Their professionalism is outstanding. They have helped me to purchase my new home and I will definitely use their service in the future. Dayana was very helpful every step of the way. I definitely recommend Birchills if you are looking for a smooth and stress free process.
Great to work with you Martin
5/5
GoogleHighly recommend this estate agents. The team were always professional and attentive throughout the process, and Tasha was especially helpful in helping us find our new flat.
5/5
GoogleGreat experience overall. The team were organised and supportive, making what can be a stressful process much easier. Special thanks to Tasha for her patience and dedication.
5/5
GoogleDayana is an amazing estate agent! Her friendly professionalism and exceptional responsiveness made my property buying experience smooth and enjoyable. She went above and beyond with her personalised approach, addressing all my inquiries promptly. I highly recommend Dayana for anyone seeking a dedicated and reliable agent. Thank you so much! - Sophie D.
Thank you for your review
5/5
GoogleFantastic service from start to finish. The staff were always responsive and supportive, and Tasha went above and beyond to help us secure our new flat.
5/5
GoogleI would definitely recommend this estate agents. Communication was excellent throughout, and Tasha was amazing in helping us find a new flat that suited our needs.
5/5
GoogleBirchills have made the process of renting a new house very seamless and have been very responsive and transparent every step of the way. Would definitely recommend! Special thanks to Alina and Alice for being so pleasant to work with.
Was our pleasure Nikki
5/5
GoogleI really appreciating a staff members of Birchills state Agents. They are very knowledgeable in this field and very helpful and kind in nature especially one of a member named Fiona. She helped me a lot for finding a good place. I really thankful to her for helping me and supporting me for best. Thank you very much.
2/5
GooglePush to give 5* and "posivite message". Contact with agency was good until signed contract. After nobody was bother to reply to our messages as they "don't know" and never come back with answerw. I think the agency who dealing with the property should know where/when/how we will collect the keys for example. Never received proof of paid deposit- still waiting for it (partner did but I paid it) The agency sold our details- after sign the contact I have many spam phone call and messages which I never had asking about moving and bills and they've been appointed by birchills. I have a new number and new email and did not receive any spam calls emails or messages up until I shared my information with birchills.
Good morning Izabela and thank you for your feedback. We are very saddened you feel this way. You have signed a contract and a DPS Security Deposit document and received the keys, so I believe that is a proof that you have paid. I believe as well, that we have provided you with landlord's details as he is managing the property himself and he was in charge of the keys etc. Birchills has NOT SOLD any of your details, Billing Better is a 3rd party company we work with in order to help the tenants with the new bills registration etc, however, anyone can say no and do it independently. Thank you.
5/5
GoogleFantastic letting agent. From start to finish, nothing was too difficult for them. Polite, eager staff who responded quickly to queries. We’re able to arrange plenty of viewings in a short space of time.Fees were competitive too. 😃 …
Thank you Christine - pleasure was all ours
5/5
GoogleDayana at Birchills Estate Agents was absolutely fantastic! Her professionalism, efficiency, and warmth turned my property search into a seamless and highly positive experience. I can't recommend her enough. A huge thank you to Dayana for all her help!
Thank you very much
5/5
GoogleIt was a great experience dealing with Birchills, specially with Dayana - she went out of her way to find the best place for me and my wife and landed us on the absolute most wonderful unit. Thank you Dayana!
It was our pleasure!
5/5
GoogleAlina has been absolutely amazing from start to finish. We have been so grateful to have had such fabulous service from Birchills especially Alina who has been available anytime day and night to answer all our questions and guide us with the purchase of our first family home. Highly recommend this company for an easy, stress free purchase!
Thank you so much 😀 …
5/5
GoogleFiona was very helpful.
5/5
GoogleAn excellent letting agent, I was kept well in touch with the process throughout. The staff are very friendly and professional with extremely quick response times to questions
Thank you very much.
5/5
GoogleI’m very happy with them. Very quick responsive to any enquiries, very professional and quick process as well. Saif was really helpful from the beginning till end. I highly recommend Birchills Estate as I did not have had no problem whatsoever. Saif made me feel looked after and very kind and professional. Great experience, great customer service!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Very Much 😀 …
5/5
GoogleThanks to Fiona for helping me find my new rental property, was very fast at responding and guided me through the process. A big thanks to Birchills!
5/5
GoogleI had an outstanding experience working with this estate agency. Their professionalism and dedication were evident throughout the process. A special thanks to Diana for her exceptional support and attention to detail. Her expertise and commitment made everything seamless and stress-free. Highly recommend their services!
1/5
GoogleVery, very bad experience with this agency…we complete the reference with letting hub , everything was done with letting hub like in one week , but the people from Birchills make the process like few week and every day they asked new documents to send to them even few time same things just to make longer the process and at the end to tell to us they will not rent the property to us… They ask me to pay deposit as well 923£ but they don’t refunded back …I think all them advertise are scam because most of the houses are posted from October and still available on market… I been asked to take with the landlord, but they refused… I didn’t recommend this agency because they just want to still money from people …
Birchills Team are saddened by your review - we recall making it very clear at the start by asking you to confirm if you had any adverse credit history that you failed to declare - unfortunately as we explained your credit report showed adverse credit - Birchills really do wish you all the best on your future property search 😞 …
5/5
GoogleDayana is a great agent! I was having difficulties finding a long-term let for my son until we met her, she made the whole process so easy and all was required from us was the signature at the end. High professionalism and great customer service!
5/5
GoogleFiona was great, she helped me find my perfect home
5/5
GoogleFiona is very good 😊 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Birchills's London office has 511 reviews across two platforms: 501 on Google, 10 on Facebook.
Birchills London is rated 4.7 out of 5 across all 511 reviews, and 4.7 out of 5 on Google from 501 reviews.
Yes. In The Trusted Agent 2026 awards: Birchills, London won Gold.
Birchills London, 742 High Road, London, E11 3AW.
