Trusted Agent profile
★★★★★
521 reviews across 2 platforms
At Trent Park, London, EN4 0EZ
Berkeley Homes North East London Ltd's London office at At Trent Park is rated 3.7 out of 5 across 521 reviews on two platforms, including 23 Google reviews rated 2.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
2/5
Trustpilot£500m profits, but the Christmas tree didn’t make the cut.
Berkeley Homes has had a stellar year financially, yet at Royal Arsenal Riverside they couldn’t stretch to putting up this year’s Christmas tree. Festive cheer clearly didn’t pass the cost review.
1/5
TrustpilotA ZERO star for Berkeley!
A ZERO star would be appropriate for Berkeley Group. Living in Cassini tower is a NIGHTMARE so far. We’re living the worst experience of our lives! Poor finishing, lousy management, poorly installed appliances and the worst communication skills we’ve ever seen. We’ve been without running hot water for days with no explanation or justification of any sort. I would never deal with Berkeley again and certainly not recommend them to anyone.
5/5
TrustpilotWe bought a lovely new flat on…
We bought a lovely new flat on Highcroft Development in Wallingford. The whole process was superbly handled by the team. It’s a great place to live - not just a flat.
5/5
TrustpilotI just bought a property in Kingston
I just bought a property in Kingston. A lovely experience and a lovely apartment. I found the sales team very effective and professional. I would definitely recommend St. George's to any one who wants to buy an apartment. Reiss was very supportive in handling matters concerning the apartment I bought.
5/5
TrustpilotImpressed by the quality of the…
Impressed by the quality of the building works. The customer service was also very good.
5/5
TrustpilotBuilt to live in comfortably
Impressive service first from the sales team and then on going support from other teams.
5/5
TrustpilotExcellent quality and outstanding services from Berkeley Home Cranleigh Team
The Sales Office gave detailed information about the property and provided necessary assistance during the purchase process. The customer services team also provided outstanding and prompt responses to my queries and concerns. The quality of the property is excellent with all high grade appliances.
1/5
TrustpilotConcerning criminal activity in the…
Concerning criminal activity in the area; Security and management do not address or do anything about the growing issue. Residents are left to deal with the situation on their own.
1/5
TrustpilotHouse Held Together with Pritt Stick
I have been living in a Berkeley home since January 2019 from a new build and since then my roof has literally been slipping off three times since this date. The first time when we had winds the tiles just slid off. This was within the two year warranty period and Berkeley did arrange for this to be repaired. However, the second time it happened two years later I complained to them as the roof tiles literally just slipped off again and also this time causing a roof leak. To this they replied it was because I was living in a windy area?!! There are far more windy areas around the UK and in particular coastal regions where roofs do not just slip away every time there are some strong winds.So the third time in 4 years as I write this, loads of roof tiles have literally just slipped off crashing into the back garden and also smashing through my glass garden table. Not only is this causing stress with the cost of repairs if I can’t get this repaired through their Premier Guarantee but the danger to life having roof tiles just flying off as a blessing no one was actually standing there at the time. Now I wait again for the roof leaks that I only got repaired two years ago with no help at all from Berkeley Homes. The amount of money these houses cost does not reflect the shoddy build and zero customer service once they’ve grabbed your money.
5/5
TrustpilotReally positive experience purchasing a…
Really positive experience purchasing a home with Berkeley Homes. Xian Deng was an incredible Customer Service Manager and the flats themselves are very well designed with quality finishings.
1/5
TrustpilotAVOID - poor homes and rude manager
Houses were built to poor standard, I have experienced no end of problems since moving in. When I raised this, Customer care manager was incredibly rude. Such a shame as their houses are not cheap. AVOID AVOID AVOID. I wish I could go back and avoid this dreadful company!!
1/5
GoogleParking is stupid and not allocated. 🤦♂️ had a leak for the past year and still not resolved. This complex looks stunning but it’s just another facade. …
5/5
TrustpilotHighly Recommended Developr
I recently had the pleasure of engaging with the Berkeley Group for a property investment, and I must say, the experience was exemplary. From start to finish, they demonstrated a commitment to quality, professionalism, and customer satisfaction.The communication throughout the process was outstanding. They kept me informed at every stage, addressing any concerns or queries promptly and efficiently. This level of transparency instilled confidence and made the entire journey smooth and stress-free.
5/5
TrustpilotGreat experience
Great experience, team, houses
1/5
TrustpilotWorst experience ever. Do not pre buy with them
Never had such a horrible experience. Do not trust them."
5/5
TrustpilotVery good client team but Riseam Sharples Law is extremely unprofessional
Everything is good, especially the client management team. But, the recommended solicitor firm Riseam Sharples is a nightmare. They didn’t provide any ontime qualified service at all. Didn’t reply emails more than a month, after the exchange finished for two months, they sent an email to ask for all legal documents because they CANNOT find them.......
5/5
TrustpilotExceptional service from start to finish
Great customer service right from the initial conversation through to post-completion. Special thanks to Rizwan Ahmed and Grace Wong for all the extra effort they put in. Exceptional work from both; I couldn't have wished for a better experience. I would definitely recommend buying a property with Berkeley.
1/5
TrustpilotI had a very disappointing experience…
I had a very disappointing experience with Berkeley Living at Foundry Yard.
5/5
TrustpilotProperty purchase experience
Overall purchase experience with the Berkeley Group is good. Property quality is good. Customer service team is professional with prompt respond every time when help is needed. I will recommend to the one who is looking for new build property. Berkeley will provide a tailor-made solution to you.
1/5
TrustpilotBerkeley Hennessy Apartment Mis-sold Worst decision I made purchasing…
Worst decision purchasing Berkeley apartment
1/5
TrustpilotSpecific on how they handle management fee
Their partnered management firm, Centrick has ridiculously raised the management fee. It was estimated of £485 per annum during legal completion. However, I was billed £1,215.4 and further revised to £850.5 per annum after huge reaction from the local community. Even £850.5 is a 75% increase from the estimation. Do we have inflation of 75%??? Berkeley should get involved because this makes Berkeley a suspect of providing incorrect information for the sales. They are selling a new built, which is 63% more expensive then my house, in same development advertising £689 per annum management fee. I'm not sure if all Berkeley development has same issue, however, this is an active dispute with Centrick at the moment.19 Oct - no feedback from Berkeley other than the fact that the relationship manager directed me to customer support....
2/5
TrustpilotHorlicks Quarter
I brought my apartment in Horlicks Quarter. Our full year service charge has increased by at least 11% from prior year. My apartment tends to be chilly, and the radiator doesn't seem very effective. Even at its highest setting, it fails to adequately warm up the room, particularly the living area where its heating capabilities are noticeably inadequate.Moreover, I often detect the scent of marijuana from my window, indicating that young individuals in the vicinity are smoking.Additionally, if someone occupies your parking spot, your options are limited. Parking elsewhere or seeking reserved parking from the concierge are possible solutions, but even they can't ensure you won't receive a parking ticket.
5/5
TrustpilotExcellient team and quality project of Berkeley
Excellent team of Berkeley help me through the purchase of my first new built. Quality project facilities and professional team support. Regular updates, important reminders, site viewing from Sarah S and key collection from Bella Yang. They answered our queries, showed us around and really care our needs. The customer service executive Rumbi and Eli’s are helpful to follow up any issues we raised after we move in. This central Reading project is fantastic and we are happy to be here. The project is even completed earlier than schedule (Aug vs Nov). In view of the quality, professional team support, we highly recommend BerKerley to all. Five star plus!!
3/5
TrustpilotNo signboard for some flats, no delivery.
No signboard or excess for the delivery man for my flat, no way for a delivery man to know where I live so, I'm not getting mails for more than a month now and, I'm not the only one. I should have checked the window size on the layout that I was given. The window sizes are smaller then what we saw in the show flat. Apart from these two things everything else is nice. The quality of the work seems good.And my postcode is wrong on the Google maps.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Berkeley Homes North East London Ltd's London office has 521 reviews across two platforms: 23 on Google, 498 on Trustpilot (across the whole business).
Berkeley Homes North East London Ltd London is rated 3.7 out of 5 across all 521 reviews, and 2.3 out of 5 on Google from 23 reviews.
Berkeley Homes North East London Ltd London, At Trent Park, London, EN4 0EZ.
