Trusted Agent profile Β· London
β β β β β
521 reviews across 2 platforms
At Trent Park, London, EN4 0EZ
Berkeley Homes North East London Ltd's office in London, at At Trent Park, is rated 3.7 out of 5 across 521 reviews on two platforms, including 23 Google reviews rated 2.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
Trustpilotour Berkeley flat dangerous fire risk
our Berkeley flat in Deptford has been found recently to have absent fire breaks.The building has been deemed a fire risk.The cost of installing fire breaks is huge.we asked Berkeley to sort it out.But sadly they have not offered.they should be ashamed of themselves.
5/5
TrustpilotExcellent experience start to finish
I have bought a flat in the Horlicks Quarter. The experience from start to finish has been smooth and all the staff have been professional and approachable. Problems have been handled well and attended to without issue.The online information portal is fantastic. A few bits of information wasn't available on the portal, but was provided very quickly when requested
1/5
TrustpilotPoor quality for brand new flat
We moved into our brand new flat οΌGrand union) near Wembley in October, but within two months there were so many defects in our flat. The floor heating does not work from the time of check-in. The property has sent workers to repair it five times to make it work. The light in the closet is broken, some of the outlets in the bedroom are broken, and unexpectedly the handle on the front door broke within a month. Recently, when we taking a bath, the hot water will suddenly become cold. Two groups of people have been sent, but it is still not fixed. I thought Berkeley was a very big real estate company, but the quality of the houses was really really BAD!!!
1/5
TrustpilotBorderline Modern Slavery - don't sell land to them
This company should not be sold land to EVER!!Look at the Glass door reviews - the staff are bullied, overworked, understaffed, HSE should be a regular visitor! If someone does not obey, they are fired on the spot - please don't buy their overpriced houses designed for rich overseas clients. Boycott by not buying houses and not selling them land. There are so many better builders.
1/5
TrustpilotBerkeley Homes talk rubbish
Berkeley Homes have just bought up swathes of greenfield land adjoining the village I live in, and are planning to triple it in size by building 1,800 houses, wanted by no-one here. So why does their website say 'We are committed to creating a better environment within our developments and in the areas that surround them. That's why we build on brownfield sites whenever we can, bringing new life to disused and unloved spaces. We take care to protect the natural environment and enhance biodiversity'. They clearly do not care about any of these things.
5/5
TrustpilotA Great Human Asset in your Company
Tanya helped me with the selection of materials like those for the doors and the carpets patiently. She also helped me arranged the workers for the installation of curtains and the house cleaner to collect the keys to the house. She also helped me settle the issues of applying for public utilities like water, gas and electricity. She also makes use of her off working hours to help me settle everything related to my house and answer all my questions in WhatsApp. So she gives me strong confidence of your company and the condition of my house. Thx a lot for arranging Tanya to ease my worries. Thanks a billionππ
5/5
TrustpilotWhat a great experience
What a great experience - thank you!!
1/5
TrustpilotBought a new home with three severeβ¦
Bought a new home with three severe problems. Uneven floors. I know there's a tolerance but I'm surprised by how an issue that a spirit level check can find out is ignored. Water leak on the first floor bathrooms. water comes in through the ground floor kitchen lights one week after move in. They refuse to replace the carpet and flooring. Sealants and grout start to fall out in kitchen and bathrooms. Slow response from them after complaint.
5/5
TrustpilotWell built property.
5/5
TrustpilotDespite a number of issues still theβ¦
Despite a number of issues still the best development company in the UK.
1/5
Trustpilotdont trust what you are being told!
Our initial experience with Berkeley Homes was very positive when we bought a flat in Trent Park in March 2021. However I need to warn everybody to be very careful about believing anything listed in the sales material as being part of the package. A key feature and selling point in the material and in every conversation during the sales process was the swimming pool and at no point was it mentioned that it would not open that summer. As it turned it didnt open that summer, nor the next summer except for a few weeks from the end of August. Berkeley is refusing any compensation for mis selling with the argumentation that we didn't insist on getting this feature as a condition of contract. In my eyes this is a clear case of mis selling and I warn everyone considering a Berkeley home to get every selling feature included in the contract or you can never be sure when the various promised features will materialise. On top of this the lack of information during these 2 years have been glaring and shows the weakness in the communication from Berkeley HQ
1/5
TrustpilotNo water for almost a week
I'm living in one of their developments as a renter and we haven't had water for almost a week because a pipe burst. Their only solution so far has been to provide a tanker of water outside to collect from and 2 (cold!) showers for 300+ people. My partner and I were considering purchasing an apartment in the development we're renting in until this happened..
5/5
TrustpilotHighly recommended for new homes
The Berkeley Team have been very professional and in particular the after sales team have been very good at documenting and resolving the snag list.
5/5
TrustpilotProfessional and seem less from begging to end
As a seasoned property buyer I have absolutely no hesitation in recommending Berkeley Homes as the most outstanding building company I have ever dealt with. Now as a resident my initial impression of the company has been maintained in every respect.I would have absolutely no hesitation in recommending any prospective buyer or investor to Berkeley Homes.
5/5
TrustpilotEleanor Davies was polite
Eleanor Davies was polite, professional and exceptional throughout our quick sales process. She kept us updated at every stage and provided support and advice throughout the whole journey. I would definitely recommend the Berkeley Homes after the wonderful experience.
5/5
TrustpilotGreat quality home and lovely area andβ¦
Great quality home and lovely area and amenities at Woodberry Down
3/5
TrustpilotMy new Berkeley home experience
I have just bought a new build from Berkeley and on the whole the experience has been okay. I initially had some issues when I reserved the plot but this was due to one member of staff not Berkeley Group in general, but it has soured the whole experience. I was kept informed as to how the build was going throughout which was good. The build itself was rushed at the end, (as I believe they are prone to be), but as I wasn't in a major rush to get in I would have preferred a little more time and care taken on the decoration inside. On completion there was a lovely welcome pack which was a very nice touch. My snagging list is fairly extensive but most are minor decoration issues due to it being rushed at the end, but these are booked in to be sorted. So in general my experience has had ups and downs. I'm not sure I would buy another new build but if I did I would probably choose a Berkeley home again as you get a lot more as standard than a lot of their competitors.
1/5
TrustpilotNo honesty or integrity, poor client service
Hired Berkely group to deal with a purchase. Before paying a deposit I asked them multiple times if the solicitors they were referring me to was accredited to Governments's help to buy (HtB) scheme, they confirmed they were. The solicitors who they referred me to maintained they were accredited and even provided me the name of the person who was accredit. After several months it turns out they were lying and that person has never even sought accreditation, which meant that I could not use them as solicitor to be eligible for a HtB purchase. This significantly slowed down my purchase.After changing solicitors, Berkely are still refusing to refund me for work they carried out/initial deposit, even though they gave me misinformation, so I'm left out of pocket. Awful client service, takes weeks to respond, no accountability. They are very cheap but you get what you pay for I guess.
5/5
TrustpilotHigh standards and outstanding customerβ¦
High standards and outstanding customer care.
5/5
TrustpilotEverything went smoothly from depositβ¦
Everything went smoothly from deposit to key handover.
5/5
TrustpilotProfessional and excellent staff, great facilities
All the staff without exception were friendly and professional, from Avril and Nam in the marketing suite, to Raza in legal and Shaan in customer service. Very responsive to queries, making our purchase very smooth. So far delighted with facilities and build quality and very much looking forward to moving in.
5/5
TrustpilotVery Professional!
From the time we decided to buy the apartment (under construction then), Berkeley has provided excellent service to us. We were regularly given updates on the progress of the construction. Natalie our CSM was super responsive and answered our questions in a promptly manner. She also arranged a visit for us to look at the apartment when it was safe for us to do so. The quality of the apartment is excellent too! It was such a great experience for us!
4/5
TrustpilotRecently purchased at the green quarterβ¦
Recently purchased at the green quarter and the Berkeley home buying experience was exceptional from start to finish. Especially the customer relations team who did a great job given difficultys with covid and delays keeping proactively me informed. Flat has practically no snagging issues and the small issues or nitpicks where sorted immediately or next day. Only reason it's not 5 starts is the partnership with firtport they really need to find a better management agency partnership on the flats vs default as there issues reflect poorly on the Berkeley brand even if they are separate companies. Makes me hesitate recommend anyone buying a property if first port are managing agents.
4/5
TrustpilotNoisy tenants
I live in a 2 bedroom end terrace house built in 2016 by Berkeley, Iβm at a wits end because our neighbour who are tenants have kitchen cupboards on the other side of our internal wall , you can hear everything through it Iβm starting to believe there is nothing between weβre other neighbours never have a problem can I find out if thereβs anyway this can be investigated as thereβs something wrong thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Berkeley Homes North East London Ltd's London office has 521 reviews across two platforms: 23 on Google, 498 on Trustpilot (across the whole business).
Berkeley Homes North East London Ltd London is rated 3.7 out of 5 across all 521 reviews, and 2.3 out of 5 on Google from 23 reviews.
Berkeley Homes North East London Ltd London, At Trent Park, London, EN4 0EZ.
