Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBuyer- great service
I bought a property that was marketed by B&R. Very happy with the service provided and the support throughout the purchase process. Many thanks especially to Roman Salehi!
Alexis · 30 April 2026
Agent replied · 4 June 2026
Hi Alexis, its great to hear such lovely feedback here for the service you've had from Roman in our London sales team. We are really glad to hear you've benefited from his expertise and that you've felt well supported throughout the property purchase process. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotI rarely post reviews
I rarely post reviews, and like most people, I only post when the service is excellent (or bad). I was AMAZED with the level of service and the extra mile, the entire team at the Surrey Quays branch, went to ensure a smooth move in the process last week and a follow-up call today asking if everything is working ok. A massive thanks to Maria, Kelechi and Xiang.
Nicky · 29 March 2022
Agent replied · 12 June 2024
Thank you Nicky, we're really glad to see your five star rating shared here and to know you had a great service experience with our Surrey Quays letting and management teams. We appreciate it,- Emily, B&R
★★★★★ 5/5
TrustpilotVery quick response rate
Very quick response rate, and very helpful with any questions and concerns
Anna · 14 August 2026
Agent replied · 23 September 2026
Hi Anna, thanks for sharing a five star rating here for the service you are receiving from Kayleigh in our London property management team, its really good to hear you feel so well supported in your tenancy.
- Ruth, B&R
★★★★★ 5/5
TrustpilotQuick service and quick to respond and…
Quick service and quick to respond and quick to reolve a problem
Gerard · 13 August 2026
Agent replied · 23 September 2026
Thanks Gerard, we're glad we've been responsive and quick in our service back to you. Thanks for sharing a five star rating here, its appreciated.
- Ruth, B&R
★★★★★ 5/5
GoogleThe team at Benham & Reeves are great. Responsive, available and work hard to ensure all our property matters are dealt with in a timely manner. Thank you, Shaun and Team.
Harinder · 17 March 2026
Agent replied · 17 April 2026
Hi Harinder, thank you for your kind service feedback which Shaun and the Woolwich lettings team are pleased see shared here. We are glad you find the service efficient. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotThe Benham and Reeves team and Danish…
The Benham and Reeves team and Danish have been an excellent and professional group to work with. They are consistently prompt in responses and always make themselves available to respond to any concerns.
Javad · 26 February 2026
Agent replied · 4 June 2026
Hi Javad, thank you for your highly positive feedback for the service you've had from our Woolwich lettings team, we are glad to hear the service is consistent for you. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotMany thanks to Abbas Efir!
Abbas Efir is my property manager and he has been doing a great job, he’s always very responsive and super kindThanks for all your help Abbas you’re the best!
Giulia · 17 October 2024
Agent replied · 27 October 2024
Hi Giulia, thank you for sharing a five star rating here. We are thrilled to hear you are having such a great service experience from Abbas in our property management team. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
Trustpilotimmense gratitude
I cannot begin to express my gratitude to Rahim for his support, help, guidance, empathy and compassion in anabling us to find the best home. His support went above and beyond a transaction and he was there every step of the way, no question was a silly one and no request was a big deal, this enabled a calm, peaceful and successful process and move in and we can’t be grateful enough. He was most professional and extremely kind. Thank you so much.
Munira · 31 August 2024
Agent replied · 27 October 2024
Hi Munira, its great to hear you've had such a great lettings experience from Benham and Reeves and that Rahim went the extra mile. We're glad you've benefited from his expertise and professionalism. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotYoshi Tsuji and his team are great to…
Yoshi Tsuji and his team are great to work with. Always provide high quality support and introduce professional clients to us. It has been a pleasant experience working with Yoshi.
Yien · 26 September 2024
Agent replied · 27 October 2024
Thank you very much for sharing a five star rating here and for telling us about your service experience with Mr Tsuji, our Japan Desk Manager. We are very glad you have had such a good experience and found the lettings process to be professional. Thank you for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat Letting Agents
Benham & Reeves are great at what they do, the staff are efficient and friendly who made the whole process of getting new tenants easy, a pleasure to deal with them - particularly Rahim Velji who was our letting agent
Toulous · 26 March 2024
Agent replied · 12 June 2024
Hi Toulous, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Rahim and our Colindale lettings team. Thank you for your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotBengam &Reeves ,very helpful and professional people
Bengam &Reeves is a very serious company! And very very helpful! Rubel is very friendly and he helped me with all I need to know and do . I recommend this company as they are very professional people
Oana · 3 May 2024
Agent replied · 12 June 2024
Hi Oana, its great to hear you've had such a positive experience with our lettings service in Kensington and we appreciate you recommending us, thank you for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotKyle and Veronica were really nice and…
Kyle and Veronica were really nice and supportive, they do provide us with useful information and we are happy with the great living experience.
Jiahui · 15 December 2024
Agent replied · 26 December 2024
Hi Jiahui, we're pleased to hear you've had such a positive renting experience with Benham and Reeves and are glad you've benefited from Kyle and Veronica's collective expertise. Thanks for your custom.- Ruth, B&R
★★★★★ 1/5
TrustpilotWorse management ever
The worst in the world renting experience
Vladislava · 19 August 2026
Agent replied · 23 September 2026
Hi Vladislava, I believe our property management and lettings teams have been in dialogue with you regarding the points you've raised. Hopefully a satisfactory outcome will happen when the other matters that we cannot get into on a public platform are resolved.
- Emily, B&R
★★★★★ 5/5
TrustpilotMy experience with Francesca Moralis…
My experience with Francesca Moralis was outstanding. She was professional and responsive, swiftly securing reliable tenants for my property. The entire process was seamless and stress-free. I highly recommend her services.
Munera · 4 August 2024
Agent replied · 24 August 2024
Hi Munera, thank you very much for your lovely service feedback, we're pleased to hear you've had such a great experience as a landlord with Benham and Reeves. We appreciate your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotFast and communicative in a scenario…
Fast and communicative in a scenario with lots of moving parts!
Ro · 15 July 2026
Agent replied · 23 September 2026
Hi Ro, its great to hear you've had a good service experience with Benham and Reeves. We are well used to working fast pace with lots of moving parts and are glad you've benefited from our expertise! Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotAbbas Efir has been a reliable and…
Abbas Efir has been a reliable and diligent property management administrator during the last 7 years I’ve been dealing with B&R. He’s always responsive and gone the extra mile to accommodate my requests. You can rely on Abbas to relieve the stress of owning/leasing out your property.
Patrick · 24 March 2025
★★★★★ 5/5
Trustpilotimmense gratitude
I cannot begin to express my gratitude to Rahim for his support, help, guidance, empathy and compassion in anabling us to find the best home for myself and my daughter. His support went above and beyond a transaction and he was there every step of the way, nothing question was a sill one and no request was a big deal, this enabled a calm, peaceful and successful process and move in and we can’t be grateful enough. He was most professional and extremely kind. Thank you so much.
Munira · 16 July 2024
Agent replied · 24 August 2024
Hi Munira, its great to hear you've had such a great lettings experience from Benham and Reeves and that Rahim went the extra mile. We're glad you've benefited from his expertise and professionalism. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotIvan and team are always very…
Ivan and team are always very professional and available when help is needed with our long term lets.I would have no hesitation in recommending them as letting agents.
Lorraine · 16 September 2024
Agent replied · 27 October 2024
Hi Lorraine, its great to hear you are finding the London lettings and property managment service provided by Ivan and the team professional and efficient. We are very grateful for this feedback and for you sharing a five star rating here. Thank you for your continued custom with us.- Ruth, B&R
★★★★★ 5/5
TrustpilotThank you Denisa for your excellent service!
We would like to thank Denisa for her high efficient service for the maintenance of the flat. We moved in since 2019, whenever needed, we always can get professional help in time. She and her team is the good reason to keep us renewing our lease year by year. We really appreciate it.Thank you Denisa!
Z · 16 December 2022
Agent replied · 12 June 2024
Thank you very much for your very kind words about Denisa and our property management service. We are thrilled to hear you value the service, this is wonderful to hear.- Emily, B&R
★★★★★ 5/5
TrustpilotMawaddah
I would like to thank Di who has been looking after us for the last few years as a tenant, i am always able to rely on him on every thing such understanding honest and straightforward and of course i cant forget to thank Jade as well many respect to both of you.
Ma · 20 February 2023
Agent replied · 12 June 2024
Thank you Mawaddah, its very kind of you to take the time to appreciate Di and Jade at our Hyde Park lettings branch. They are thrilled to see your lovely comment and five star rating.- Emily, B&R
★★★★★ 5/5
GoogleDinesh has been absolutely brilliant in doing his job. He is professional, responsive and helpful. I completed my whole purchasing process within 3 months thanks to his help! He has made the whole process smooth! Really recommend anyone who would like to purchase/sell a property with Benhams & Reeves!
Jianan · 17 June 2023
Agent replied · 16 June 2024
Hi Jianan, thanks very much for your lovely feedback and five star rating shared here, we really appreciate it. Dinesh is very pleased to hear you found our buying service so professional and efficient and he found it a great pleasure in helping you secure the right property.
- Emily, B&R
★★★★★ 1/5
TrustpilotShocking Practice
We had videos of a property and an offer accepted, put down the holding deposit as per requirements. Only to be told, the price had changed (by around 200pcm) and we didn’t have the flat.Incredibly poor service, should not have taken a deposit if this was the case. Then it took them over a week to return the greater than £400 deposit. Cowboy-esc structure to the company in this regard. Would avoid if you can.
ML · 9 September 2024
Agent replied · 27 October 2024
Hi ML, we're very sorry for any inconvenience caused to you. The landlord decided not to proceed with the tenancy and it seems we fell short in getting your deposit returned as quickly as we would usually do. We will be looking into this in case of any learning on our part. - David M, B&R
★★★★★ 5/5
TrustpilotAbbie White was a pleasure to work with!
Abbie White was a pleasure to work with! She made my entire experience from viewing the flat, to negotiating the offer, to completing the reference process and signing the agreement very straightforward and clear. I would highly recommend working with Abbie to other prospective tenants.
David · 7 September 2023
Agent replied · 12 June 2024
Hi David, thanks very much for your kind words and five star rating shared here for our Hampstead lettings team member, Abbie. We're all thrilled to hear you've had such a great experience renting with us and we hope you enjoy your new home.- Emily, B&R
★★★★★ 1/5
Google**UPDATE** See Benhams response below.
They have shared CONFIDENTIAL information without our consent (deposit amount) which probably sums up their approach. Please remove this immediately.
Also, apparently getting a deposit back makes up for the comprehensive damage done to our flat (guess what, the true quantum is multiples of the deposit).
Also- they refused to re-enter the flat for an inspection when we suspected subletting. I have this in writing should Benhams wish to dispute. And guess what, the flat was being sublet. There are so many examples of this sort of behaviour - and they were utterly reactive, waiting for us to chase them before ever coming back to us.
Other things to note- they did NOT get three quotes (as per service agreement) for works required. There are honestly more examples than you can count of poor service.
Genuinely awful.
Original Review
Put nightmare tenants into our property and then were terrible when it came to dealing with the issue.
We ended up with a flat with burn marks in the walls and floors, punch marks on the walls and fridge, urine throughout the bed and carpet of one bedroom etc. The flat was also sublet too.
Honestly cannot believe the good reviews here.
Maybe we were just unlucky- but you want an agent who will be there for you if there are problems. Benhams are NOT that.
Avoid at all costs.
Ben · 11 June 2024
Agent replied · 16 June 2024
Hi Ben, we are sorry to see this feedback here particularly as this happened over 6 months ago and the tenancy the tenant also paid their rent on time and the tenancy was ended to your satisfaction at the time.
We share your frustration as our team did everything possible, acting for you in highly unusual circumstances, to manage the hygiene status of the property during its tenure and to negotiate the best possible dilapidations compensation from the tenant. This matter was settled in full with you last year, and you were compensated by the tenant to the amount that you demanded.
- Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
