Trusted Agent profile · London
★★★★★
543 reviews across 2 platforms
3 Victory Parade, Plumstead Road, London, SE18 6FL
Benham and Reeves Woolwich's office in London, at 3 Victory Parade, is rated 4.6 out of 5 across 543 reviews on two platforms, including 133 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Benham and Reeves Woolwich, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFast and communicative in a scenario…
Fast and communicative in a scenario with lots of moving parts!
Hi Ro, its great to hear you've had a good service experience with Benham and Reeves. We are well used to working fast pace with lots of moving parts and are glad you've benefited from our expertise! Thanks for your custom. - Ruth, B&R
5/5
TrustpilotAbbas Efir has been a reliable and…
Abbas Efir has been a reliable and diligent property management administrator during the last 7 years I’ve been dealing with B&R. He’s always responsive and gone the extra mile to accommodate my requests. You can rely on Abbas to relieve the stress of owning/leasing out your property.
5/5
Trustpilotimmense gratitude
I cannot begin to express my gratitude to Rahim for his support, help, guidance, empathy and compassion in anabling us to find the best home for myself and my daughter. His support went above and beyond a transaction and he was there every step of the way, nothing question was a sill one and no request was a big deal, this enabled a calm, peaceful and successful process and move in and we can’t be grateful enough. He was most professional and extremely kind. Thank you so much.
Hi Munira, its great to hear you've had such a great lettings experience from Benham and Reeves and that Rahim went the extra mile. We're glad you've benefited from his expertise and professionalism. Thanks for your custom.- Ruth, B&R
5/5
TrustpilotIvan and team are always very…
Ivan and team are always very professional and available when help is needed with our long term lets.I would have no hesitation in recommending them as letting agents.
Hi Lorraine, its great to hear you are finding the London lettings and property managment service provided by Ivan and the team professional and efficient. We are very grateful for this feedback and for you sharing a five star rating here. Thank you for your continued custom with us.- Ruth, B&R
5/5
TrustpilotThank you Denisa for your excellent service!
We would like to thank Denisa for her high efficient service for the maintenance of the flat. We moved in since 2019, whenever needed, we always can get professional help in time. She and her team is the good reason to keep us renewing our lease year by year. We really appreciate it.Thank you Denisa!
Thank you very much for your very kind words about Denisa and our property management service. We are thrilled to hear you value the service, this is wonderful to hear.- Emily, B&R
5/5
TrustpilotMawaddah
I would like to thank Di who has been looking after us for the last few years as a tenant, i am always able to rely on him on every thing such understanding honest and straightforward and of course i cant forget to thank Jade as well many respect to both of you.
Thank you Mawaddah, its very kind of you to take the time to appreciate Di and Jade at our Hyde Park lettings branch. They are thrilled to see your lovely comment and five star rating.- Emily, B&R
5/5
GoogleDinesh has been absolutely brilliant in doing his job. He is professional, responsive and helpful. I completed my whole purchasing process within 3 months thanks to his help! He has made the whole process smooth! Really recommend anyone who would like to purchase/sell a property with Benhams & Reeves!
Hi Jianan, thanks very much for your lovely feedback and five star rating shared here, we really appreciate it. Dinesh is very pleased to hear you found our buying service so professional and efficient and he found it a great pleasure in helping you secure the right property. - Emily, B&R
1/5
TrustpilotShocking Practice
We had videos of a property and an offer accepted, put down the holding deposit as per requirements. Only to be told, the price had changed (by around 200pcm) and we didn’t have the flat.Incredibly poor service, should not have taken a deposit if this was the case. Then it took them over a week to return the greater than £400 deposit. Cowboy-esc structure to the company in this regard. Would avoid if you can.
Hi ML, we're very sorry for any inconvenience caused to you. The landlord decided not to proceed with the tenancy and it seems we fell short in getting your deposit returned as quickly as we would usually do. We will be looking into this in case of any learning on our part. - David M, B&R
5/5
TrustpilotAbbie White was a pleasure to work with!
Abbie White was a pleasure to work with! She made my entire experience from viewing the flat, to negotiating the offer, to completing the reference process and signing the agreement very straightforward and clear. I would highly recommend working with Abbie to other prospective tenants.
Hi David, thanks very much for your kind words and five star rating shared here for our Hampstead lettings team member, Abbie. We're all thrilled to hear you've had such a great experience renting with us and we hope you enjoy your new home.- Emily, B&R
1/5
Google**UPDATE** See Benhams response below. They have shared CONFIDENTIAL information without our consent (deposit amount) which probably sums up their approach. Please remove this immediately. Also, apparently getting a deposit back makes up for the comprehensive damage done to our flat (guess what, the true quantum is multiples of the deposit). Also- they refused to re-enter the flat for an inspection when we suspected subletting. I have this in writing should Benhams wish to dispute. And guess what, the flat was being sublet. There are so many examples of this sort of behaviour - and they were utterly reactive, waiting for us to chase them before ever coming back to us. Other things to note- they did NOT get three quotes (as per service agreement) for works required. There are honestly more examples than you can count of poor service. Genuinely awful. Original Review Put nightmare tenants into our property and then were terrible when it came to dealing with the issue. We ended up with a flat with burn marks in the walls and floors, punch marks on the walls and fridge, urine throughout the bed and carpet of one bedroom etc. The flat was also sublet too. Honestly cannot believe the good reviews here. Maybe we were just unlucky- but you want an agent who will be there for you if there are problems. Benhams are NOT that. Avoid at all costs.
Hi Ben, we are sorry to see this feedback here particularly as this happened over 6 months ago and the tenancy the tenant also paid their rent on time and the tenancy was ended to your satisfaction at the time. We share your frustration as our team did everything possible, acting for you in highly unusual circumstances, to manage the hygiene status of the property during its tenure and to negotiate the best possible dilapidations compensation from the tenant. This matter was settled in full with you last year, and you were compensated by the tenant to the amount that you demanded. - Emily, B&R
5/5
TrustpilotExcellent Service
Many thanks to Rahim Velji and the team at Benham and Reeves for successfully letting my flat again. I have used Benham and Reeves for many years and have always received a very efficient and attentive service.
Hi David, thank you very much for leaving a five star rating here which Rahim and the lettings team are very glad to see. We also glad to hear that as a landlord with us for many years, you are still receiving high levels of service from us. We appreciate your custom.- Emily, B&R
5/5
GoogleWe live here comfortably except the lack of broadband and very weak mobile network. Today the Hyperoptic broadband installation was completed and the most significant problem was solved. Shaun is helpful. Edelyn is excellent and enthusiastic. I recommend her to everyone.
Hi Leo, thanks for sharing a five star rating here for our Woolwich lettings agents. We are glad your WiFi signal has improved and that you've had a good service experience renting with us. - Emily, B&R
5/5
TrustpilotThe process was handled professionally…
The process was handled professionally from start to finish and the tenant was obtained quickly. I would particularly like to thank Raj the manager of the Beaufort Park office.
5/5
TrustpilotEdelyn Reynolds was a pleasure to work…
Edelyn Reynolds was a pleasure to work with! She made the entire process very clear and straightforward, was extremely responsive, and came back to me on my queries in amazing time. I would highly recommend working with Edelyn and Benham & Reeves!
Hi David, thanks very much for your very kind words which encouraged Edelyn greatly. Its good to hear you've had such a good service experience and we are worthy of your five star rating. Thanks!- Emily, B&R
2/5
GoogleNot had the greatest experience. The beginning was great, the referencing process went smoothly and they were lovely at first however the issue started rolling in when we moved in. We were told some of the furniture came with the flat we moved in to, when we got there that was not the case. It turns out there was an issue with inventory and they promised to rectify it by buying us the promised furniture. We are still waiting for this however this could also be due to us taking our time picking out what we want. The first issue that arose was on the night I moved in. I was promised parking with the place, and was told that all I had to do was register the car with concierge. Concierge took their time giving me the parking sticker and placing me on the register (this is another issue i will cover later) and yet the next morning I woke up to a £60 fine. I made B&H aware who promised I'll get it cancelled once I appealed it. I appealed it with all the information that one of their agents told me to add and still the appeal was rejected, and if i wanted to appeal it again the fine would go up to £100. When I pointed out to the agency that this was through no fault of my own, I was blamed for not "placing a paper on my windscreen explaining that I was waiting for concierge to give me a parking sticker." Been renting with parking in these kind of establishments for over 7 years, never heard anything so ridiculous. Due to the concierge not placing me on the register as requested, I was stuck outside the car park at 11 Pm after I had been out for work since 7 am. I rang "emergency" security EIGHTY-SIX times and they did not pick up, but luckily someone came out the car park so I was able to go in. The few times I have spoken to security they have been extremely rude, which I have complained about and nothing. The £60 fine has left an extremely bad taste in my mouth, they didn't even offer to contribute towards it or even waiver some fees eg the gym sign up fee. I have also complained about the bathroom (which is mouldy) because it has no ventilation and the toilet water continuously runs, and nothing. There has now been a massive leak which I blame on their incompetence to act quicker. Just a pain overal, if I had known about these issues that I was going to face in a new-build (open since 2022) I would have gone somewhere else, especially for that price.
Hi H.A. We are sorry you had issues with the parking permit and a leak, particularly as you had a good move-in experience with the lettings team. We share your frustration regarding the parking permit but the development car park is not controlled by Benham and Reeves. We understand your other points have been addressed by the property management team and we do hope your tenancy will progress with satisfaction. - Ruth, B&R
5/5
TrustpilotGreat rent
Di and Joanna were very helpful to us during our rental and provided great assistance during the process.
Hi Mu, thanks very much for sharing a five star rating here which Di and Joanna are thrilled to see, we are glad you've found the lettings and property management service and the process very helpful. Thanks for your custom, it's appreciated.- Ruth, B&R
5/5
GoogleExcellent service. Everything done very smoothly. Shaun was very helpful throughout the process
Hi Mohammad, many thanks for sharing your feedback and five star rating here for the service you've had from Shaun in our Woolwich lettings team. We are very pleased to hear you've had such a smooth process renting a property with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotQilin and Claire been amazing…
Qilin and Claire been amazing throughout the process of the lettings. Very smooth very professional
Hi Adi, thanks for sharing such positive feedback for the service you've been having from Qilin and Claire in our Wembley lettings and property management teams. We are very pleased to hear you felt well supported throughout the lettings process. - Emily, B&R
5/5
TrustpilotVery nice talk and I got so many…
Very nice talk and I got so many information. Big thanks.
Hi John, its great to hear you have had such a great service experience with Benham and Reeves. Thanks for sharing a five star rating here in recognition, it's appreciated. - Ruth, B&R
5/5
TrustpilotExcellent service
As a long term oversea property investors in London, We found Benham team very service-oriented and reliable in the property management services. Special mention must go to Abbas who has an exceptional skills in surpassing customers expectation, Abbas is very attentive to details, and communication skill has been excellent. Keep it up Abbas. Thank you.
Thank you very much Dr Wong, Abbas & all of the London property management team are very encouraged by your lovely feedback and five star rating. It's really appreciated and we will endeavour to keep up the good standard!- David M, B&R
4/5
TrustpilotI would really like to express my…
I would really like to express my gratitude and appreciation for Francesca, our property manager. She is very prompt and detail oriented, we have never had any issues contact Ms Francesca during our stay at the property as well. She has kindly and promptly resolved all our issues related with the house and the move out. Thank you, appreciate your time and support, always 😊
Hi Amina, thanks for taking the time to leave such a lovely review along with your four star rating. Francesca and the property management team are thrilled to hear you've had such a good service experience renting with Benham and Reeves. Thank for your custom. - Ruth, B&R
5/5
Trustpilotgreat landlord agent
great landlord agent , we should know , weve been with them 8 years
Hi Mark, thanks for taking the time to leave this lovely feedback for the landlords service you are receiving from us. We are glad you are benefiting from all our core services and you find our team solutions-oriented which is great to hear. Thanks very much for your continued custom with Benham and Reeves. - Ruth, B&R
5/5
GoogleHave used Shaun Tan at Benham & Reeves to let and manage my flat in Woolwich. Shaun and the team always provide a first class service and are very responsive when it comes to answering questions and dealing with tenants.
Hi Vineet, thanks very much for sharing a five star rating. We're very pleased to hear you are happy with the lettings & management service, we value this appreciation and your custom. - David M, B&R
1/5
TrustpilotAn UNACCEPTABLE FOUR YEARS,at 8 Clement…
An UNACCEPTABLE FOUR YEARS,at 8 Clement Avenue / Flat 7
Hi DM, we take all reviews seriously and asked Trustpilot to provide evidence of your tenancy. They sent your name and email which does not match the name on the tenancy agreement and the email address does not match our database. Saying that YOU have been living 4 years living at this property is being looked into by our compliance team. WE HAVE NOT RECIEVED ANY COMPLAINT FROM THE ACTUAL TENANT AT THIS PROPERTY. - Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Benham and Reeves Woolwich's London office has 543 reviews across two platforms: 133 on Google, 410 on Trustpilot (across the whole business).
Benham and Reeves Woolwich London is rated 4.6 out of 5 across all 543 reviews, and 4.8 out of 5 on Google from 133 reviews.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves Woolwich, London won Trusted Agent.
Benham and Reeves Woolwich London, 3 Victory Parade, Plumstead Road, London, SE18 6FL.
