Trusted Agent profile · London
★★★★★
566 reviews across 2 platforms
3 Victory Parade, Plumstead Road, London, SE18 6FL
Benham and Reeves Woolwich's office in London, at 3 Victory Parade, is rated 4.6 out of 5 across 566 reviews on two platforms, including 155 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Benham and Reeves Woolwich, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAlways prompt response and very responsible for my case end to end
Hi Kun, thank you for your lovely comments. It’s always rewarding to know our lettings team has helped make life easier for our landlords. We appreciate your trust in Benham and Reeves. - Ruth, B&R
5/5
TrustpilotExcellent Service
Many thanks to Rahim Velji and the team at Benham and Reeves for successfully letting my flat again. I have used Benham and Reeves for many years and have always received a very efficient and attentive service.
Hi David, thank you very much for leaving a five star rating here which Rahim and the lettings team are very glad to see. We also glad to hear that as a landlord with us for many years, you are still receiving high levels of service from us. We appreciate your custom.- Emily, B&R
5/5
GoogleWe live here comfortably except the lack of broadband and very weak mobile network. Today the Hyperoptic broadband installation was completed and the most significant problem was solved. Shaun is helpful. Edelyn is excellent and enthusiastic. I recommend her to everyone.
Hi Leo, thanks for sharing a five star rating here for our Woolwich lettings agents. We are glad your WiFi signal has improved and that you've had a good service experience renting with us. - Emily, B&R
5/5
TrustpilotEdelyn Reynolds was a pleasure to work…
Edelyn Reynolds was a pleasure to work with! She made the entire process very clear and straightforward, was extremely responsive, and came back to me on my queries in amazing time. I would highly recommend working with Edelyn and Benham & Reeves!
Hi David, thanks very much for your very kind words which encouraged Edelyn greatly. Its good to hear you've had such a good service experience and we are worthy of your five star rating. Thanks!- Emily, B&R
5/5
TrustpilotThe process was handled professionally…
The process was handled professionally from start to finish and the tenant was obtained quickly. I would particularly like to thank Raj the manager of the Beaufort Park office.
2/5
GoogleNot had the greatest experience. The beginning was great, the referencing process went smoothly and they were lovely at first however the issue started rolling in when we moved in. We were told some of the furniture came with the flat we moved in to, when we got there that was not the case. It turns out there was an issue with inventory and they promised to rectify it by buying us the promised furniture. We are still waiting for this however this could also be due to us taking our time picking out what we want. The first issue that arose was on the night I moved in. I was promised parking with the place, and was told that all I had to do was register the car with concierge. Concierge took their time giving me the parking sticker and placing me on the register (this is another issue i will cover later) and yet the next morning I woke up to a £60 fine. I made B&H aware who promised I'll get it cancelled once I appealed it. I appealed it with all the information that one of their agents told me to add and still the appeal was rejected, and if i wanted to appeal it again the fine would go up to £100. When I pointed out to the agency that this was through no fault of my own, I was blamed for not "placing a paper on my windscreen explaining that I was waiting for concierge to give me a parking sticker." Been renting with parking in these kind of establishments for over 7 years, never heard anything so ridiculous. Due to the concierge not placing me on the register as requested, I was stuck outside the car park at 11 Pm after I had been out for work since 7 am. I rang "emergency" security EIGHTY-SIX times and they did not pick up, but luckily someone came out the car park so I was able to go in. The few times I have spoken to security they have been extremely rude, which I have complained about and nothing. The £60 fine has left an extremely bad taste in my mouth, they didn't even offer to contribute towards it or even waiver some fees eg the gym sign up fee. I have also complained about the bathroom (which is mouldy) because it has no ventilation and the toilet water continuously runs, and nothing. There has now been a massive leak which I blame on their incompetence to act quicker. Just a pain overal, if I had known about these issues that I was going to face in a new-build (open since 2022) I would have gone somewhere else, especially for that price.
Hi H.A. We are sorry you had issues with the parking permit and a leak, particularly as you had a good move-in experience with the lettings team. We share your frustration regarding the parking permit but the development car park is not controlled by Benham and Reeves. We understand your other points have been addressed by the property management team and we do hope your tenancy will progress with satisfaction. - Ruth, B&R
5/5
TrustpilotGreat rent
Di and Joanna were very helpful to us during our rental and provided great assistance during the process.
Hi Mu, thanks very much for sharing a five star rating here which Di and Joanna are thrilled to see, we are glad you've found the lettings and property management service and the process very helpful. Thanks for your custom, it's appreciated.- Ruth, B&R
5/5
GoogleExcellent service. Everything done very smoothly. Shaun was very helpful throughout the process
Hi Mohammad, many thanks for sharing your feedback and five star rating here for the service you've had from Shaun in our Woolwich lettings team. We are very pleased to hear you've had such a smooth process renting a property with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotQilin and Claire been amazing…
Qilin and Claire been amazing throughout the process of the lettings. Very smooth very professional
Hi Adi, thanks for sharing such positive feedback for the service you've been having from Qilin and Claire in our Wembley lettings and property management teams. We are very pleased to hear you felt well supported throughout the lettings process. - Emily, B&R
5/5
TrustpilotExcellent service
As a long term oversea property investors in London, We found Benham team very service-oriented and reliable in the property management services. Special mention must go to Abbas who has an exceptional skills in surpassing customers expectation, Abbas is very attentive to details, and communication skill has been excellent. Keep it up Abbas. Thank you.
Thank you very much Dr Wong, Abbas & all of the London property management team are very encouraged by your lovely feedback and five star rating. It's really appreciated and we will endeavour to keep up the good standard!- David M, B&R
5/5
TrustpilotVery nice talk and I got so many…
Very nice talk and I got so many information. Big thanks.
Hi John, its great to hear you have had such a great service experience with Benham and Reeves. Thanks for sharing a five star rating here in recognition, it's appreciated. - Ruth, B&R
4/5
TrustpilotI would really like to express my…
I would really like to express my gratitude and appreciation for Francesca, our property manager. She is very prompt and detail oriented, we have never had any issues contact Ms Francesca during our stay at the property as well. She has kindly and promptly resolved all our issues related with the house and the move out. Thank you, appreciate your time and support, always 😊
Hi Amina, thanks for taking the time to leave such a lovely review along with your four star rating. Francesca and the property management team are thrilled to hear you've had such a good service experience renting with Benham and Reeves. Thank for your custom. - Ruth, B&R
5/5
GoogleHave used Shaun Tan at Benham & Reeves to let and manage my flat in Woolwich. Shaun and the team always provide a first class service and are very responsive when it comes to answering questions and dealing with tenants.
Hi Vineet, thanks very much for sharing a five star rating. We're very pleased to hear you are happy with the lettings & management service, we value this appreciation and your custom. - David M, B&R
5/5
Trustpilotgreat landlord agent
great landlord agent , we should know , weve been with them 8 years
Hi Mark, thanks for taking the time to leave this lovely feedback for the landlords service you are receiving from us. We are glad you are benefiting from all our core services and you find our team solutions-oriented which is great to hear. Thanks very much for your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotGreat service by Anna!
The team headed by Anna Kaplan did a brilliant job for us handling the end of one lease and securing a new tenant. All was done seamlessly. It was such a relieve with us being overseas and not having the burden to coordinate all the required stuff like tenancy termination, cleaning , vetting new tenants etc.We were kept updated throughout the process. Fully satisfied with the great customer service.Nathan
1/5
TrustpilotAn UNACCEPTABLE FOUR YEARS,at 8 Clement…
An UNACCEPTABLE FOUR YEARS,at 8 Clement Avenue / Flat 7
Hi DM, we take all reviews seriously and asked Trustpilot to provide evidence of your tenancy. They sent your name and email which does not match the name on the tenancy agreement and the email address does not match our database. Saying that YOU have been living 4 years living at this property is being looked into by our compliance team. WE HAVE NOT RECIEVED ANY COMPLAINT FROM THE ACTUAL TENANT AT THIS PROPERTY. - Emily, B&R
5/5
TrustpilotExcellent Service
We rent our apartment we these guys. Had excellent service from George who we viewed the property with. We have had a few little issues and Tanya Karachorova the Property Manager has been super efficient (new dishwasher supplied and fitted in a few days for example) very helpful and friendly.
Thanks very much for sharing your five star rating and review here Drew.We're pleased to hear you have experienced a great lettings and property management service from our Kew Bridge team.- David M, B&R
1/5
TrustpilotWill be making a complaint.
After 2 lovely years of great service, and dealing with Sylvie, it seems to have all changed since I’ve handed in my notice - they’ve gone rogue! I’ve just had the most unprofessional call from Dele (branch manager at their Hampstead office). I asked for no viewings in the first week of notice period as I have online exams and study all week and would prefer not to have strangers in and out (notice period is two months btw !), he told me I was being unreasonable and then said he’ll only be giving me 24hr notice going forward. As a professional landlord who only needed to rent this space as I needed somewhere quickly and close to the hospital my mum was staying in - it’s heartbreaking that a company I once held in high regards have now shown their true colours “because they need someone in as soon as possible” to replace me. Disappointed beyond belief.
Hi Alethea, we're sorry to hear you've found the service fall below your expectations, especially as you've had 2 years of great service renting with us. To reassure you, this is being looked into by a Director who will be in touch directly with you.- Emily, B&R
5/5
TrustpilotVery efficient and thorough when it…
Very efficient and thorough when it comes to lettings protocols that are easily understood by us, their clients. Thank you to Greta and Tom. They also give us ample time to respond.
Hi Jasmine, thank you for leaving a five star rating and for your lovely feedback. We're glad to hear you've had a really good service experience with Greta and Tom, we appreciate it.- Emily, B&R
5/5
TrustpilotPenny was fantastic and really made the…
Penny was fantastic and really made the process as stress free as possible!! Highly recommended!
Hi Alex, we're very pleased to hear you've had such a fantastic experience with Benham and Reeves. Penny is very glad to see this and your five star rating. Thanks very much for your custom.- Ruth, B&R
5/5
GoogleLetting agent Shaun Tan very quickly found us a tenant, we were happy with the rent achieved, and the process was smooth from beginning to end. Thanks and kudos to Shaun and the B&H team!
Thank you Paula, it's great to hear we are meeting your service expectations with regards to letting your property. Shaun and the Woolwich lettings team are very pleased to see you share a five star rating here too, we appreciate your custom. - Ruth, B&R
5/5
TrustpilotI'm happy to renew the tenancy with Raj…
I'm happy to renew the tenancy with Raj and Anne, they are professional and always helpful.I must say thank you to Kayleigh always response and assist me promptly.
Hi Kanit, we are very pleased to hear you are happy with the letting and property management of your propery, Raj, Anne and Kayleigh are very glad to hear this. Thank you for sharing a five star rating too. - Ruth, B&R
5/5
TrustpilotProperty Management
Kayleigh Weston managed my property for several years with professionalism and care. She handled matters efficiently and communicated promptly throughout.
Hi Barry, thanks for your very kind review for the property management service provided by Kayleigh, we are thrilled to hear you've felt well supported over the years you've been a landlord with Benham and Reeves. We value your custom, thank you for your trust in abilities. Emily, B&R
5/5
TrustpilotExcellent service with this company
Excellent service with this company and especially with Yuan Luo too. He processed our renewal contract recently, very smoothly.
Hi Angela, we are glad to hear you've had a good service experience with your tenancy renewal and that you feel well supported as a tenant. Thanks for your custom. - Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves Woolwich, London won Trusted Agent.
