Benham and Reeves Woolwich London reviews

★★★★★ 1/5

Trustpilot

Tenancy rental rip-off

I was very happy with Benham & Reeves in finding my tenants. I paid 8% commission for their service gladly, but had to pay this over 3 months as the rent came in. They had to advertise, screen tenants, do an inventory and keep a deposit.

Graham · 30 April 2026

★★★★★ 5/5

Google

Miles has been an excellent agent while managing my property. He’s responsive, professional, and always kept me updated with clear communication. I really appreciated how smoothly everything was handled.

Li · 24 July 2025

★★★★★ 5/5

Trustpilot

Benham & Reeves - Great property management

I had an excellent experience with Kayleigh Weston throughout my tenancy. From the very beginning of the onboarding process through to my departure, she was consistently professional, responsive, supportive, and genuinely empathetic.

Tats · 2 August 2026

★★★★★ 5/5

Google

Honestly, if Sean wasn't working here, I might have chosen another agency. Sean is incredibly reliable and responsible! He's always helpful and helpful, never overbearing or procrastinating. Sean is the most valuable and outstanding agent …

Asha · 17 April 2025

★★★★★ 5/5

Trustpilot

Thank you so much

I want to thank Mark Wellington and his team (Maria and Chris) at Benham & Reeves for my three years as a tenant. The team in the letting office not only assisted whenever I had a query or problem, but they also looked after my wife and our young child, who were both new to the UK when they arrived three months after I moved into my apartment in 2019. I wish you all the best for the future and thank you on my family's behalf. Warm thanks, George

Izfa · 24 October 2022

★★★★★ 1/5

Trustpilot

Bullying and harassments, deposit not returned

i cant appreciate that you quote your version of tenant law and you always trying to justify yourself. Our rights of 'quiet enjoyment' are ignored. You were also trying to not return any deposit by overcharging on everything (450 pounds for repaint one area, 200 pounds for a stain on an IKEA sofa etc.) so that we filed a claim with the deposit protection scheme. While I understand you take commissions from every party you work with (cleaning, repair, building staff, owners), this is my review of my interaction with your business, your relationship with them are irrelevant. Circulating images of my body in the surveillance, taking photos of inside from our windows, knocking at doors are not the way to solve any problem. Nobody in this agency knows how to apologize, and even in the reviews you are trying to taint me instead.If you consider casual harassment as of normal course, please read legislations on your government website Thanks to trustpilot being an open platform I can share my experience with the public. Rented five months a Nell Gwynn House in ChelseaPS: no... up till now still this attitude.. AVOID this company if you don't want to be treated this way don't rent from them.. we are not trashing you. we are exposing you. Every word here is based on evidence. we have VIDEO RECORDINGS of the building staff lingering at our windows trying to take a picture of instead so don't cover up for yourself... we stopped renting because we can't stand the shady things you do. you have not been to law school for one day and acting like you have makes it look worse. the law is not only for renters and owners.. you said that like you are exempt and no one can regulate you.. money has made you blind and you forget how to act like a human.

Charlie · 20 October 2022

★★★★★ 5/5

Trustpilot

Ivan Hrissimov From the Highgate branch…

Ivan Hrissimov From the Highgate branch has been a great Estate Agent. I have been with the company now for 10 years. Ivan is always professional, knowledgeable and helpful. The team that he works with are all great. Overall I would highly recommend this estate agent.

Pippi · 1 December 2024

★★★★★ 5/5

Trustpilot

Super expérience

Di, Zak and Joanna helped us a lot to find our flat and we are very happy with the service provided. I recommend 100%, especially Di who did everything for us to get this tenancy. Thank you so much

Valériane · 29 May 2026

★★★★★ 5/5

Trustpilot

Rahim 👍

Rahim has been very helpful with my place in Beaufort Square. He met with me and recommended my flat, and he has always been available whenever I’ve had any issues or needed assistance.

Riz · 6 March 2026

★★★★★ 5/5

Trustpilot

Benham and Reeves as an estate agents…

Benham and Reeves as an estate agents was smooth and easy, with clear communication and procceses. Kayleigh and Kyle were great agents - super informative, responsive and helpful. Any time there was an issue or need, the response was quick and the matter was fixed accordingly. I will be coming back to them for future house searches again.

Misty · 4 April 2024

★★★★★ 5/5

Google

I loved the way Benham & Reeves professionally handled my Tenancy so far. Right from the beginning with Shaun being so patient and answering all my questions and scheduling to the viewing, it was an amazing experience. But special mention of Edelyn as post the viewing, Edelyn has been simply awesome with her immediate response (sometimes surprising on how she manages that quick Turn Around Time) to her empathy and Customer Centricity, I simply loved the way Edelyn is handling the entire admin process. Benham & Reeves is lucky to have you Edelyn and wish you all the best in your professional career.PositiveResponsiveness, Quality, Professionalism, Value

Samir · 17 June 2022

★★★★★ 5/5

Google

We reached out to Benham & Reeves for a property we were interested in which was no longer available, however, Shaun let us know of a new listing which was about to come onto the market which met our specs. We viewed the apartment the next Monday, and made an offer the same day. Shaun from Benham & Reeves was prompt and helpful in securing us a good offer for the place. The offer was accepted the next morning and we were so happy as this was our first official permanent home after immigrating to the UK. The process thereafter was very smooth with everything being organised for us from start to end with the assistance of Edelyn, who has been very helpful in making the administration as easy as possible. All utilities were set up with the relevant suppliers by Edelyn beforehand and ready the day of our arrival which eliminated a lot of stress from the move. A professional clean of the apartment was done before we moved in. Overall, we’ve had a really good experience & thank Shaun & Edelyn for all of their assistance throughout the process.

Saiyuree · 17 June 2022

★★★★★ 5/5

Trustpilot

Yoshi Tsuji Is the most amazing agent…

Yoshi Tsuji Is the most amazing agent in London. I can fully trust my property with Yoshi. Have been working with him for 5 years and this long term partnership doesn’t come for no reason.

Chen · 12 June 2026

★★★★★ 5/5

Trustpilot

Very easy and fast process finding us a…

Very easy and fast process finding us a flat, and getting us moved in! Thanks a lot Iveta and Veronica!

EB · 19 September 2026

★★★★★ 5/5

Google

Dinesh was excellent during the whole purchasing process

Gytautas · 13 December 2025

★★★★★ 5/5

Trustpilot

Dinesh was excellent during the whole…

Dinesh was excellent during the whole purchasing process

Gytautas · 12 December 2025

★★★★★ 5/5

Trustpilot

We are satisfied with the service provided by Benham and Reeves

We are satisfied with the letting service provided by Benham and Reeves, and our agent, Amelia Wright, has offered professional advice and follow-ups.

LaiLai · 19 August 2026

★★★★★ 5/5

Google

Dinesh was the seller's estate agent for our purchase, and he is amazing. We wouldn't have been able to close the deal without him. …

Neo · 17 June 2025

★★★★★ 5/5

Google

Shaun was fantastic in helping us get an apartment. He was professional, attentive, and made the process seamless from start to finish. Thanks to his prompt communication and support, we found the perfect place. Highly recommend Shaun and the team!

Maksym · 5 December 2024

★★★★★ 5/5

Trustpilot

Efficient and responsive

Lisa-Jane Stratton and her team at the Knightsbridge branch have been helping me find tenants for a studio flat for some years now. They have been highly professional, responsive, cost effective and pleasant to deal with. I would highly recommend.

Michael · 28 November 2024

★★★★★ 5/5

Trustpilot

Excellent and professional

Had a great experience buying a flat recently with Benham and Reeves. Roman my agent kept me updated throughout the process and was always professional, friendly and helpful. Would definitely recommend this agency and Roman in particular highl,

Fehintop · 29 April 2026

★★★★★ 1/5

Trustpilot

The most unpleasant experience I’ve…

The most unpleasant experience I’ve ever had with any estate agency. Was lied to multiple times from a manager, then called the management office who told me to raise a complaint with the person who lied to me. Incredible.

Ryan · 20 April 2026

★★★★★ 5/5

Trustpilot

Benham and Reeves are a great letting…

Benham and Reeves are a great letting agency , they are fair on both sides owner/tenant. Francesca is really helpful and very responsive. She did a great job in following up with the owner and getting the tasks completed . Kept us well informed and did a fabulous job, really like the company.

FAIZ · 2 April 2024

★★★★★ 5/5

Trustpilot

Excellent

Excellent, efficient management of my flat sale. Jeremy was friendly and efficient from the start, visiting to provide a valuation; then promptly introducing interested buyers. He would accompany them to view the property then feed back to me with prompt updates on their level of interest, or otherwise, which made the practicalities of a potentially complicated process very easy. Jeremy was also very supportive when my own onward purchase fell through, and was able to advise me on my options to locate another purchase, without jeopardising my eventual sale. The final negotiation with my actual buyer was made very stress-free and straightforward, and the eventual move happened without a hitch.

LD · 25 October 2021