Trusted Agent profile · London

Benham and Reeves Wapping reviews in London

4.6

★★★★★ Excellent

581 reviews across 2 platforms

1A, 148 Vaughan Way, London, E1W 2AF

Part of Benham and Reeves, see every office.

Benham and Reeves's office in London, at 1A, is rated 4.6 out of 5 across 581 reviews on two platforms, including 155 Google reviews rated 4.8. See how it compares with other estate agents in London.

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4.8 / 5

155

Reviews on Google

This office

Trustpilot logo

426

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Good and detailed service

Good and detailed service, handle the lease properly.

Nic · 24 May 2024

Agent replied · 10 June 2024

Hi Nic, thanks very much for your kind feedback and five star rating, we're glad to hear you feel well looked after. Thanks for your continued custom.- Ruth, B&R

5/5

Google

Beham helped with to find a flat in place which I wanted. Thank you to KRYSTAL and MARIA for making this possible.

Vijayshyam · 11 June 2023

Agent replied · 11 June 2024

Thanks Vijayshyam, we appreciate you taking the time to leave such nice feedback and for sharing a five star rating here. - Emily, B&R

1/5

Trustpilot

The most unpleasant renting experience…

The most unpleasant renting experience ever from check-in to check-out. Avoid at all cost.

Previous · 11 December 2023

Agent replied · 10 June 2024

Hi, we are sorry to see your feedback here, we did not see this sooner as we had difficulties accessing our page until today. As you havent given your name, we cannot identify you so would you please email us with details at info@benhams.com so we can understand your experience better. - Emily, B&R

5/5

Trustpilot

Dinesh has done a great job helping me…

Dinesh has done a great job helping me with purchasing by chasing the solicitors on both sides!

Yanting · 21 September 2023

Agent replied · 10 June 2024

Hi Yanting, thanks very much for sharing a five star rating here. We are very pleased to hear your property purchase was handled well by Dinesh.- Emily, B&R

1/5

Trustpilot

Benham & Reeves hidden fees

My home was managed by Benham & Reeves for 6 years. Little to no service, always changing contacts and a ton of hidden charges. Definitely the worst Lettings agent I’ve ever been with. Highly recommend NOT to go with them.

Assous · 28 August 2020

Agent replied · 10 June 2024

Hi Jeremy, thank you for telling us about your experience but we dont manage the property you rented so have no control over the maintenance aspect. I believe we assisted you with a tenant update earlier this year and everything went smoothly so I'm sorry to hear of your disapointment here. If you would like to get in touch for further dialogue, kindly email me, Emily Taylor at info@benhams.com

5/5

Trustpilot

Slick experience renting a property…

Slick experience renting a property through Abbie. She was kind helpful and pleasant to deal with. I would highly recommend.

Toby · 23 June 2023

Agent replied · 10 June 2024

Thank you Toby. Abbie and the Hampstead team are very pleased to hear this and we appreciate you sharing a five star rating here with the Trustpilot community.- Emily, B&R

5/5

Trustpilot

Excellent service

Excellent service. Tan Pham and Jeffrey Boateng have always give us very prompt response when we had any questions and our property hunting and shifting was very smooth.Would definitely recommend them!!

Sonal · 31 March 2022

Agent replied · 10 June 2024

Thank you Sonat, we really appreciate your five star rating and lovely feedback about our Canary Wharf lettings team. Jeff and Tan are very pleased to hear you've had a good service experience with us.- Emily, B&R

5/5

Trustpilot

Customer experience

Property manager Claire DeVantier is a very considerate, hardworking, and responsible person whom I greatly admire.

Consumer · 14 September 2023

Agent replied · 10 June 2024

Thanks very much for your kind words which Claire and our property management team are very pleased to see here. We're glad everything is working out as expected, this is great feedback.- Emily, B&R

5/5

Trustpilot

Great service

Great service. Always very quick to deal with any issues.

Maivand · 25 January 2024

Agent replied · 10 June 2024

Hi Maivand, we're pleased to see your five star rating here and glad to hear you're happy with the service. Thanks for your custom.- Emily, B&R

5/5

Google

First time I have worked with this agency which helped me moving home: always responsive on emails, WhatsApp, etc. No complains at all. I will for sure contact them again on my next moving!!PositiveResponsiveness, Professionalism

Mauro · 14 June 2021

Agent replied · 13 June 2024

Hi Mauro, great to hear you had such a good service from our Wapping estate agents and thank you very much for your five star rating. We wish you well. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Wonderful experience

Wonderful experience!

Bryant · 25 June 2024

Agent replied · 24 August 2024

Hi, many thanks for leaving a five star rating here. We are very pleased to hear you've had a wonderful experience with the services we've provided. Thank you!- Ruth, B&R

5/5

Google

Simon and the whole team and Benham & Reeves were excellent throughout the whole process. They were helpful and always quick to respond to queries. Great service.PositiveResponsiveness, Professionalism

Stephen · 11 June 2022

Agent replied · 11 June 2024

Thank you Stephen, we really appreciate your five star rating and are very pleased to see such lovely feedback about the great service you said you received at our Wapping branch. We're always very happy to help. best regards, Emily Taylor, B&R

5/5

Google

Simon and Maria are great! Been renting with Benham and Reeves for 3+ years

Taras · 14 September 2023

Agent replied · 11 June 2024

Hi Taras, thanks very much for your lovely review and five star rating which Simon and Maria are glad to see here. We're pleased to hear that we continue to meet your service expectations. We appreciate this feedback. - David M, B&R

5/5

Trustpilot

Smooth process

Jomar has helped me throught it all since the day I arrived. He is a smart, helpful and efficient lad! Thanks alot Jomar

Omar · 18 November 2022

Agent replied · 10 June 2024

Thanks very much Omar, it's lovely to hear you've had such a good service experience from Jomar at our Canary Wharf branch. We're particularly glad to hear you found him helpful. Thank you for sharing a five star rating too. It's really apprecaited.- Emily, B&R

5/5

Trustpilot

Wesley Ramsay has done a good job

Wesley Ramsay has done a good job. Many thanks for the wonderful service!

Sally · 22 September 2023

Agent replied · 10 June 2024

Thank you Sally, we appreciate you sharing a five star rating here for the service provided by Wesley at our Hammersmith lettings branch. - Emily, B&R

5/5

Trustpilot

A very positive letting experience…

A very positive letting experience dealing with Tanya and Lily. Very helpful and professional approach and felt like a more personal service than many other property agents provide.

Richard · 1 April 2022

Agent replied · 10 June 2024

Thanks for your highly positive feedback Richard and for sharing your five star rating here with the community. We are glad to hear our service is different to other agents, this is what we strive for so we are very pleased to hear this.- David M, B&R

5/5

Trustpilot

Professional team

Rent a studio in Limehouse. Jeffrey, Maria and Francesca are all very helpful to help me settle in. Thanks.

Kin · 15 March 2023

Agent replied · 10 June 2024

Thanks for your five star rating Kin Yu, our lettings team were glad to hear you've had a good experience renting with us.- Emily, B&R

5/5

Google

Simon and Maria have been extremely helpful throughout the renting process.

Alfonso · 23 October 2023

Agent replied · 22 October 2024

Hi Alfonso, thanks very much for leaving a five star rating for our Wapping lettings team. We are thrilled to hear you've found the renting service so helpful, this is great to hear and we wish you well. - Emily, B&R

5/5

Google

If you want to rent a house or something,you should go for Abel, he is a very nice person, He helps me a lot and he is so patient. Really nice guy I have ever seen.

Quanfeng · 11 June 2020

Agent replied · 11 June 2024

Abel and the team really appreciate your lovely feedback, thank you very much for this! Kind regards, Emily Taylor B&R

5/5

Google

Simon and everyone at Benhams look after my property very well

William · 14 October 2023

Agent replied · 11 June 2024

Hi William, great to hear our lettings service in Wapping is working out well for you, thank you for your trust in us and for sharing a five star rating here, Simon and the team do appreciate it. - Emily, B&R

5/5

Google

Simon and Maria have been extremely helpful throughout the renting process.

Alfonso · 14 October 2023

Agent replied · 11 June 2024

Hi Alfonso, thanks very much for leaving a five star rating for our Wapping lettings team. We are thrilled to hear you've found the renting service so helpful, this is great to hear and we wish you well. - Emily, B&R

5/5

Google

Great experience, really helpful agents Krystal and Maria who assisted with my new tenancy

Michał · 16 July 2023

Agent replied · 11 June 2024

Hi Michal, thanks very much for sharing a five star rating and for your lovley feedback which Krystal and Maria are delighted to see. We're glad to hear you've had a great expereience with us. - Emily, B&R

4/5

Trustpilot

We were very pleased with the service…

We were very pleased with the service from Sam Shah and Penny Cheung of Benham & Reeves.I have been rental before arrived in London .I can say Professional and efficient Sales Teams .

Yen · 17 January 2021

Agent replied · 10 June 2024

Thank you very much Yen Chan for your kind feedback, we are glad to hear you had such a positive experience with our sales and rentals teams and got the services you expected. Thank you!best wishes, Emily Taylor, B&R

5/5

Trustpilot

Great experience with Krystal and…

Great experience with Krystal and Maria. Prompt and helpful responses throughout the letting process

Rosie · 7 July 2023

Agent replied · 10 June 2024

Hi Rosie, thank you for sharing a five star review here which Krystal and Maria are very pleased to see. We're glad you found the service great and we wish you well in your new home.- Emily, B&R

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Awards

Industry awards

Benham and Reeves London won awards at The British Property Awards in one year, most recently 2019.

British Property Awards winner in one year: 2019.

British Property Awards by year, 2019

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Benham and Reeves Wapping

Has Benham and Reeves Wapping won any awards?

Yes. Benham and Reeves Wapping won Gold for Letting Agent in E1W at The British Property Awards 2019.

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