Trusted Agent profile · London
★★★★★
516 reviews across 2 platforms
250 City Road, London, EC1V 2AB
Benham and Reeves Shoreditch's office in London, at 250 City Road, is rated 4.6 out of 5 across 516 reviews on two platforms, including 105 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Benham and Reeves Shoreditch, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery prodessiona ,helpful and…
Very prodessiona ,helpful and supportive team.At all times with all the enquires during the letting process and after Highly recommend Big thank you to Kevin, Joyce and Maria who assisted with our new tenancy.RegardsAlejandro
Thanks Alejandro for your lovely feedback about the suport you've had from our Surrey Quays lettings team. We're glad you like your new London home.- David M, B&R
5/5
TrustpilotResponsive and Flexible
The team are responsive and are as flexible as possible which is great when you're a landlord overseas. I want to call out Abbas who truly is a pleasure to work with - kind, approachable and ever the professional. Thank you Abbas for making this journey a lot easier for me!
Thanks very much for your lovely feedback about our property management service. We understand the hassle it can be when you are overseas and far away from your London property investment. Abbas was very encouraged to see your kind words here. Thanks again, Emily , B&R
5/5
TrustpilotShaun and Edelyn have both been…
Shaun and Edelyn have both been fantastic. I had a great experience and would definitely recommend Benham & Reeves.
Hi Yi, thanks very much for sharing a five star rating here and for your positive feedback which Shaun and Edelyn n our Woolwich lettings team are thrilled to see shared here. - Ruth, B&R
5/5
TrustpilotEfficient Sales Team
The property sales manager and sales negotiator successfully assisted me in selling my property within a short period at a satisfactory price. They were very professional and reliable and constantly updated me on sales progress. In addition, they were responsive to my needs and coordinated well with other professionals such as my solicitor till the completion of the sale.
Hi Y, we are very pleased to hear that you've had such a positive service experience in the selling of your property and that you found the Benham and Reeves sales team professional and efficient. We appreciate your custom and you sharing a five star rating here.- Emily, B&R
5/5
TrustpilotBenham & Reeves
Good customer service... Nick has been a huge help to me whilst buying my first home recently, answered my queries promptly, patiently and made the process smooth. Thank you for making it easy from viewing to completion.
Thank you Sultan, it's great to see your highly complimentary feedback about Nick in our Colindale Sales team. We're pleased to hear you had such a great experience buying your first property with us and wish you all the best.- Emily, B&R
5/5
TrustpilotPleasure of working with D. Gong and team
We had the pleasure of working with D. Gong at Benham and Reeves for over a decade, and we can't recommend him and his team highly enough. They have consistently gone above and beyond to ensure our letting needs are met, and help the void period as short as possible. Thank you!
Hi Dr T, it's lovely to see your highly positive feedback and five star rating here for the property management service provide by Francesca for your rental property in Nine Elms. We are thrilled you have been able to benefit from all her expertise. Thank you very much for your custom with Benham and Reeves.- Ruth, B&R
5/5
GoogleService at this company is just extraordinary. Especially Haruka guided me through all the useful information necessary in London. She is really experienced in that field I can strongly recommend thier service to all of my people at my company.
Hi Hitomi, we are very pleased to see you had such a great service experience with our Japan Desk team. Thank you very much for recommending us, we really appreciate it. - Emily, B&R
5/5
TrustpilotIvan at Benhams & Reeves in Highgate
We had a good experience with the Highgate office of Benham & Reeves. We had to find a rental property at short notice having lost a few through other agencies. We looked at quite a few in North London, and most were in poor condition, unrealistically priced or unavailable for weeks. Ivan found us a property which met our requirements and he and his colleagues also helped make the moving process smooth.
Hi Richard, we're very pleased to have been able to help you find the right rental property that met your requirements. Ivan has many years' experience and we're glad you were able to benefit from his expertise. - Emily, B&R
5/5
GoogleThank you to Yoshi Tsuji at Benham & Reeves. We are very happy with the service received for letting out one of our studio flat.
Hi Waclaw, we are very pleased to know you have had such a good service experience letting your property with us. Yoshi and the team thank you for your continued custom. - Emily, B&R
5/5
GoogleYoshi is truly a top estate agent and I would recommend his service to any landlord and corporate client. Ayumi's support is key too to make it smooth for both the tenants and the landlord.PositiveResponsiveness, Quality, Professionalism, Value
Hi Rowena, thank you for your lovely feedback about our Japan Desk service and the team who make it a smooth experience for tenants and landlords. We appreciate it. - Emily, B&R
5/5
TrustpilotExcellent professional service
Benham & Reeves have been managing our properties for the past 9 years . We truly appreciate the services rendered by their letting agents in finding good tenants and their entire team for managing the properties efficiently. Dele Lawal, Ajay Choli,Maz Oliaei who have been associated with the letting and managing the properties are doing a great job. They are very prompt and efficient.
Hi Dr Giri, we are thrilled to hear we continue to meet your service expectations after 9 years, this is great feedback for all the team here. We really appreciate your trust in us and for taking the time to show appreciation here with the online community.- Ruth, B&R
5/5
Trustpilotthank You Abbas Efir
Since I’ve rented my flat I had the pleasure to be support by ABBAS EFIR. I need to thank him very much for his kindness but above all for his professionalism. He is always prompt in replying and assisting the customers. A very reliable person. Thank you Abbas!
Thank you for the five star rating of our property management service and the efficiency of your property manager, Abbas. Its great to hear you are happy and finding the service professional and reliable. Kind regards, Emily Taylor, B&R
5/5
TrustpilotRecently moved flats with the…
Recently moved flats with the assistance of Di and Joanna, was not straightforward for a number of reasons, however, service was outstanding from these two, would highly recommend Benham & Reeves. Di went above and beyond on numerous occasions, he is a great asset to the company!! Great team!!!
Hi Matt, we're thrilled to hear you are having such a great experience as a tenant with Benham and Reeves. Di and the team really appreciate your kind acknowledgement of their professional care and we will be happy to look after anyone you recommend. Thanks again for your custom, and for sharing a five star rating here.- Ruth, B&R
1/5
GoogleI don’t know about you, but if you go to Zoopla to rent in London, in Colindale,don’t call those agents,they are very rude, very bad service.
5/5
TrustpilotGood experience
I’m writing to express my appreciation to Yoshi Tsuji for the 4th years and the good experience I’ve had with him and his company since day one. Thank you Yoshi and Ayumi.
Hi Shirin, thank you very much for your appreciation for Yoshi and our Japan Desk team, we are thrilled to hear you have such a great experience renting a property with us. This is great to hear.- David M, B&R
1/5
TrustpilotOne star just for sending emails that I…
One star just for sending emails that I never asked for . I have been living in Spain and now I’m in Italy, never even been to the uk. Do you think you can randomly abuse people from all over with un-requested spam?! I’m fed up with companies that do so.reply to reply: I know how to unsubscribe. But if I never requested you don’t have the right to use my data for your ad in the first place. Stop lacking of respect and wanting to make us look wrong . You are wrong . Bye
Hello Peg,You have posted without your full name so we dont know who you are.If you can provide your full name and an email address, our Data Compliance Officer will check our database and tell you when you signed up to receive marketing messages. Pls send to info@benhams.com - Emily, B&R
5/5
TrustpilotFriendly and professional
Good service and very professional. Rahim and Anne are always friendly and helpful. I arrived the property in the late evening and thanks to Rahim waiting for me there.
Thank you for your kind feedback Tian which Rahim and Anne are very pleased to see, and for the five star rating. We are glad you had a good experience.- David M, B&R
5/5
TrustpilotSupportive and efficient team
We would like to thank Nick Grossi and Thomas Grossi for helping us buying our first home. They have been quick and efficient on every enquiry/ request. Thank you so much!
Thanks very much for your five star rating and wonderfully positive feedback about buying your first home with us. Tom and Nick are very pleased to hear you've found the service so helpful. - Emily, B&R
4/5
TrustpilotLetting Services
Professional, responsive and accurate. Thank you
Hi LS King, thank you for your feedback here, we are very pleased to hear you are finding the lettings service is professional and meeting your needs. Thanks for your custom. - Ruth, B&R
5/5
GoogleThey provided excellent support in everything from viewing the property to providing support for moving in. When I was having a hard time looking for a property in London from August to September, Japan Desk helped me out. At first, I found good properties on Zoopla and Rightmove and contacted them repeatedly. During the busy season, we were having a hard time deciding on a property, so we found Japan Desk and they responded quickly. We can only respond to Japanese people, so if there is a property you are interested in in Benham, we recommend that you contact us first. Unexpectedly, you will be able to receive support in Japanese both when you move in and after you move in, which is especially reassuring for those who are staying in London for a long time for the first time.
Thank you Nui, we are so happy to hear you have had such a great service experience from our Japan Desk team here in Shoreditch. We value your kind feedback here. - Emily, B&R
5/5
GoogleI only recently arrived in the UK this month and am still unfamiliar with things, but Mr. Benham has been incredibly helpful and supportive. During the move-in guidance, he gave me detailed instructions on how to use the equipment, as well as important points regarding maintenance and cleaning, which was extremely helpful.
We are delighted that you were satisfied with the service provided by our Japan Desk. We sincerely hope that your new home will be a comfortable and enjoyable place to live. Thank you very much for your five-star rating. We are very pleased to hear you are satisfied with our thorough service from our Japan Desk and wish you well in your new home. - Ruth, B&R
5/5
TrustpilotManaging agent
Since I’ve moved into my apartment ten years ago, I’ve had an array of different managing agents, that weren’t that efficient. However, when Denisa Markusekova became the managing agent for my property, things changed completely. She is so efficient, and is always on standby to solve any problems with the property. She puts her utmost effort into ensuring that both the tenants and landlords are looked after completely. I have always had full faith in her work. She has sorted so many problems in my flat, from plumbing issues, to furniture replacements, etc, in the most timely manner. I have never had to worry at all. She is a huge asset to Benham and Reeves - and I probably wouldn’t have stayed in this property if it weren’t for her. Sarah,Tenant at cameret court.
Thank you Sarah, it's great to see this lovely feedback about our property management service. Denisa is very encouraged by your praise for her attention and effort. Thank you too for sharing a five star rating here, we do appreciate it.- Emily, B&R
5/5
TrustpilotI have had great experiences with…
I have had great experiences with Benham & Reeves ever since year 2018. The process was smooth and clearly explained from the first viewing to signing the tenancy agreement. The staff are professional, responsive, and always willing to help with any queries. Maintenance requests are handled efficiently, and communication throughout the tenancy is excellent. I highly recommend them to anyone looking to rent in the area.
5/5
GoogleThe professional team and service, as an overseas landlord, I really trust them to take care of my flat. Regular reviews by taking photos is a great way to let me know the flat’s condition. In addition, B&R's ability to select tenants is excellent, and the background dd of tenants saves the landlord trouble. If I had a friend who wanted to rent a house or flat, I would recommend this team to him/her.
Thank you very much Helen, we appreciate you sharing a five star rating here. We are thrilled to hear you've had such a great service experience with our estate agents and Japan Desk here in Shoreditch. - David M, B&R
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Yes. In The Trusted Agent 2026 awards: Benham and Reeves Shoreditch, London won Trusted Agent.
