Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe process from finding a property (requesting an online viewing) to moving in was very smooth. The responses were quick, and all my questions were answered carefully, which gave me peace of mind. During the inventory check-in on the move-in day, they took the time to explain each of the facilities, and they were polite and kind throughout. They answered even my smallest questions in detail, which eased my anxieties about living in the UK for the first time, and I'm glad I used Benham Japan Desk's services.
Minami · 11 October 2023
Agent replied · 12 June 2024
Hi Minami, thank you very much for your five-star rating. We are very pleased to hear you are satisfied with our service from our Japan Desk and wish you well in your new home.
We are very pleased to hear you are satisfied with our service from our Japan Desk. We sincerely hope that you will find your new home a comfortable one.
- Emily, B&R
★★★★★ 5/5
TrustpilotA great service from B&R
I let my flat through B&R and find them to be really efficient. Kayleigh Weston is so easy to deal with and really responsive.
Jamie · 2 April 2024
Agent replied · 12 June 2024
Thank you very much for taking the time to tell us about the efficient service you are receiving from Kayleigh in property management, we appreciate you sharing a five star rating here which is a great encouragement to the team and thank you for your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotThe B&R staff was very kind and…
The B&R staff was very kind and helpful. They clarified all our questions and helped us to have a smooth process while renting a flat. We definitively recommend them. Kevin, Ana e Maria were amazing!
Melina · 28 June 2023
Agent replied · 12 June 2024
Hi Melina, thank you for sharing a five star rating here and for telling us you've found renting with us such a great experience, this is great to here and we hope you are enjoying your new home.- Emily, B&R
★★★★★ 4/5
TrustpilotResponsive team
Responsive team to respond to all types of queries and issues.
Samantha · 31 March 2026
Agent replied · 4 June 2026
Thanks Samantha, we are glad to hear our team are responsive and supportive too. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
GoogleBenham & Reeves Japan team was wonderful at helping me to find my flat in London.
After having online catch up, they understood my expectations and priorities perfectly and they showed us the right flat just. In addition, induction sessions before moving to a flat was quite useful. I trust it certainly differentiate with others.
They were very efficient and professional throughout the process, they were always very polite and friendly. I highly recommend their Japan team. Thank you!!
North · 11 October 2023
Agent replied · 12 June 2024
Thank you for this wonderfully positive service feedback, our Japan Desk professionals are delighted to see this and thank you kindly for your comments and future recommendations.
- David M, B&R
★★★★★ 5/5
TrustpilotExcellent / reliable service
Have used Benham Reeves for a number of years. Very happy overall. Rahim is always approachable, gives good advice and genuinely wants to help. Thank you.
AG · 1 February 2024
Agent replied · 12 June 2024
Hi AG, thanks very much for your kind feedback which is great to see. We're pleased to hear we are meeting your service expectations and appreciate your five star rating shared here.- Emily, B&R
★★★★★ 5/5
GoogleThank you for introducing me to such a wonderful property. Before moving in, you explained everything from the shared facilities to the kitchen and electronic device usage guidelines, and even suggested useful cleaning supplies to buy, which allowed me to move in without any worries.
I would definitely like to rely on your services again the next time I move.
Yuya · 11 October 2024
Agent replied · 11 October 2026
Hi, We are pleased you appreciated the service we provided. We hope you enjoy your new home.
We sincerely hope that your new home will be a comfortable and enjoyable place for you.
- Ruth, B&R
★★★★★ 5/5
TrustpilotNew tenant
Benham and Reeves has done a very good job in finding me a new tenant. I must say my letting agent Kevin Lam is very responsive and efficient, his professionalism is greatly appreciated.
SIMON · 6 August 2023
Agent replied · 12 June 2024
Hi Simon, thank you very much for your kind feedback which Kevin and the team are very pleased to see. We're glad to hear our Landlords service is working well for you and appreciate your five star rating here.- David M, B&R
★★★★★ 5/5
TrustpilotI had a smooth and hassle free letting…
I had a smooth and hassle free letting experience with B&R. Rahim kept me informed about the process and the timelines and Anne helped me with all the required formalities to avoid any last minute hitches.
Debaleena · 10 May 2023
Agent replied · 12 June 2024
Thank you Debaleena, we are very pleased to hear we met your services expectations. Rahim and Anne were glad to hear you were happy with their assistance with your property rental.- David M, B&R
★★★★★ 5/5
GoogleThe team @ B&R Shoreditch have been managing my rental flats since 2022. They are efficient, professional and tend to make you feel like you are the only client. In fact they are more like friends.
I would highly recommend them.
B · 11 June 2025
Agent replied · 25 August 2025
Hi BO, we are absolutely thrilled to hear your lovely feedback here and to be letting and managing your London rental properties since 2022. We do not take your custom for granted and it is our pleasure to be of continued service to you.
- Emily, B&R
★★★★★ 4/5
TrustpilotGood service
Good service! Thank you, Shaun Tan!
Joey · 1 May 2026
Agent replied · 4 June 2026
Hi Joey, its great to hear Shaun from our Woolwich lettings team is providing you with a good service, we are thrilled to hear this. Thanks very much for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
GoogleYoshi Tsuji is great quality service. the team was professional, responsive, and incredibly helpful.
Jennifer · 17 August 2024
Agent replied · 24 August 2024
Hi Jennifer, we appreciate you sharing a five star rating here and are very happy to hear you've had a great service experience from Yoshi and our Shoreditch lettings team.
- Ruth, B&R
★★★★★ 5/5
TrustpilotVery positive experience with the help…
Very positive experience with the help from Thomas Grossi. Though huge delay with the home completion due to the current situation, Tom was responding my emails and trying to get more information for me as soon as he can. Thank you very much Tom for all your time and professional service. Highly appreciated.
Sue · 19 October 2020
Agent replied · 12 June 2024
Thanks Sue, we appreciate you taking the time to give us feedback regarding our property sales service. Tom was very encouraged to see this and is glad he was able to meet your service expectations - despite the pandemic effects. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
Trustpilotall staff very kindly and ready to give…
all staff very kindly and ready to give me answer
Paolo · 24 March 2026
Agent replied · 12 June 2024
Hi Paolo, thank you for your kind comment shared here, we are glad you have found our staff kind and helpful, this is great to hear. Thanks for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 4/5
TrustpilotFinding New Tenant
Benhams has looked after my properties in London for a long time. During a recent experience when finding a new tenant for one of my vacated properties, I was a bit disappointed the rental agent was not aggressive enough to ask for what I believed the market rent was. I insisted and we ended up finding a tenant at the rent that I wanted and thought reflected a fair price.On the actual ongoing management of my flats, Benhams does a good job and my agent is very responsive.
Babak · 27 July 2023
Agent replied · 12 June 2024
Hi Babak, thank you for your continued custom which we do appreciate. We are very pleased to hear you are finding the management service so responsive and meeting your high expectations. - Emily, B&R
★★★★★ 5/5
TrustpilotExcellent service! Thank you!
Nick Grossi has been very polite and helpful, always responds quickly when I need him assistance. The whole buying experience was stress free. I cannot recommend them enough! Thank you so much for helping me buy my first home!
Zi · 19 December 2022
Agent replied · 12 June 2024
Hi Zi, Nick and all the Colindale property sales team are very encouraged by your lovely feedback here. We are really glad we were able to play a small part in your first foray into owning your first home. Best of luck to you!- Emily, B&R
★★★★★ 5/5
TrustpilotWe have been dealing with Mr Raj Miah…
We have been dealing with Mr Raj Miah for letting agents for the two property we have in Colindale .The one in Beaufort Park our experience is for last 6 years . We have found service professional and excellent. We decided to use Raj for our another property at Silver work last year as we found Raj Miah better than the agent we were using at Siver work. We will continue to support him and his team .
Viral · 4 September 2023
Agent replied · 12 June 2024
Hi VV, we're very happy to hear you've had such a great experience as a landlord with us. Raj would also like to thank you for leaving a five star rating here, it's appreciated.- David, B&R
★★★★★ 1/5
Trustpilot!!!!Be carefule of this agent!!!
!!!!Be carefule of this agent!!!(Final update: I got back my deposit in full after a time-consuming process which was not necessary.)In short, letting agent is good but property mangement team will unreasonably deduct of deposit at end of lease.1 of issues as example, they diposed landlord's furnitures mistakenly, but said they disposed my stuff remained in flat and charge me £50.Secondly, the property manager tries to ignore my arguments or selectively reply my arguments which is not honest but just trying to force me accept it.Another example is joiner between freezer door and exterior door, because of aged, the exterior door keeps detaching from freezer door, no matter how many times it has been fixed. I also have requested to fix it before end of lease but it quickly becomes detached again after a few days. The Benham requests to deduct deposit on this problem, however, in fact it will alaways detach again.
Wong · 6 July 2023
Agent replied · 12 June 2024
Hi Wong, the process for deposit return takes time when all parties have to agree on dilapidations. Our records show that your complaint was looked into already and you were satisfied with the final outcome so its disappointing to see your 1 star review but we take on board your comments and have relayed them to the management team.- David M, B&R
★★★★★ 5/5
TrustpilotGreat team and support from Benham &…
Great team and support from Benham & reeves thanks to Wesley for finding the right home for me and Fiona for all the support she provided, wish them best of luck
Mustafa · 29 July 2023
Agent replied · 12 June 2024
Hi Mustafa, thanks very much for sharing a five star rating here. Wesley and Fiona are very pleased to hear you've felt well supported in your property search and were glad to help you secure the right home. - Emily, B&R
★★★★★ 5/5
TrustpilotGreat service
my experience with B&R has always been a smooth, no problems service. I have worked with Ivan for many years and he has always been extremely quick and helpful in finding suitable lettings. Overall very satisfied.
Franco · 21 February 2023
Agent replied · 12 June 2024
Hi Franco, thank you very much for your wonderfully positive feedback about the lettings service you've had from Ivan at our Highgate branch. We really appreciate your custom too.- Emily, B&R
★★★★★ 1/5
TrustpilotHorrendous Experience: Unprofessionalism, Neglect, and Anxiety-inducing Tactics
Terrible experience. They put pressure on you to sign contracts on the spot. I have zero professionalism in emails, with monosyllabic responses like "No." If you try to talk to anyone above the agent, you are fully neglected. They operate like a bunch of shark lawyers, always in favor of the landlords, neglecting completely that you are a human being. It was a terrible, toxic, and extremely harmful experience. I even had an anxiety attack because of them. Avoid them at all costs.
Javier · 22 June 2023
Agent replied · 12 June 2024
Hi Javier, our lettings director has reviewed all the correspondence and could not find anything untoward, it was all routine exchanges between us and yourself. We are sorry you did not like the outcome but the deposit laws are in place to protect applicants, tenants and landlords interests equally, these are not our own laws. Further details can be sent to you if you email to info@benhams.com- David M, B&R
★★★★★ 5/5
TrustpilotThank you Rahim!
Rahim has always been very responsive and helpful for all my queries. Thank you Rahim.
Debaleena · 27 June 2024
Agent replied · 24 August 2024
Hi Debaleena, many thanks for sharing a five star rating here - we are all very pleased to hear you've been finding Rahim so responsive, he is a long-standing member of our lettings team and its great you are benefiting from his expertise. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotMy letting agent
My letting agent, Rahim Velji, is very professional and helpful.
Aoran · 8 March 2026
Agent replied · 12 June 2024
Hi Aoran, thanks for sharing your lovely service feedback here for Rahim in our Colindale lettings team. We are glad to hear you feel well supported with Benham and Reeves as your letting agent! Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExceptional Service
I highly appreciate all the help and support I was offered by Thomas and Nick at Benjamin and Reeves with the purchase of my flat. Thomas assisted with liaising with the seller regarding the offer so swiftly and professionally. Nick helped from the moment of viewing and right until the end. Communication with him was invaluable in keeping things smooth and on track. The process would have taken much longer without his help. Many thanks for everything
Natalie · 22 August 2023
Agent replied · 12 June 2024
Hi Natalie, thanks very much for your five star rating re your property purchase. We are very pleased that you've had such a positive experience and everything went smoothly for you. We value your custom.- David M, B&R
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