Trusted Agent profile · London
★★★★★
516 reviews across 2 platforms
6 Hebden Place, Nine Elms Point, London, SW8 2FR
Part of Benham and Reeves, see every office.
Benham and Reeves's office in London, at 6 Hebden Place, is rated 4.6 out of 5 across 516 reviews on two platforms, including 97 Google reviews rated 4.8. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotB/R has been a great property manager…
B/R has been a great property manager for us. They communicate extremely well and go above and beyond our expectations. Highly recommend to any property owner, professional representation through and through.
Hi Colin, we're very pleased to hear that you are happy with the lettings and property management service you are receiving as a Landlord. Thanks for your continued custom. - Ruth, B&R
5/5
TrustpilotSimon Sobeh's professionalism
Simon Sobeh handled the letting of my apartment and provided updates of the credit standing of the tenants and advise me on the property rental market in the vicinity of my apartment.Simon was professional in the handling of the letting of my apartment. Happy to have Simon handle the letting of my apartment.
Thank you Simon, it's great to hear we are meeting your service expectations with regards to letting your property. Simon in our Wapping lettings team is very pleased to see you share a five star rating here, we appreciate your custom.- Ruth, B&R
5/5
TrustpilotAn amazing customer service
I cannot stress enough what a wonderful customer service we have received from Benham & Reeves. From the flat viewing, to contract signing, lease extending, and amazing property management. Kayleigh has been so helpful with any issues we have encountered in the flat, really friendly, professional & quick to resolve all concerns raised. Thank you so much for all the help in the last 4 years!
Hi Mags, thank you for the wonderfully positive feedback for our property management service. Kayleigh, your PM is thrilled to see this along with your five star rating. Its great to hear everything continues to go well for you and you feel well looked after. Thank you for your custom.- Ruth, B&R
5/5
TrustpilotGreat service
Awesome and professional service by Benham & Reeves. Jammie Li is very professional and delivers great service. Overall, we are very happy with B/R team. Keep up the good work.
Hi Tommy, we're glad to hear you are having such a good service experience with Jammie from our Canary Wharf lettings team and to know that as a Landlord, you are being well supported. Thanks for your custom with Benham and Reeves. - Emily, B&R
5/5
TrustpilotRaj Miah from Benham & Reeves manages…
Raj Miah from Benham & Reeves manages our flat rental. We recently had to re-let our flat after the tenants gave notice just before Christmas. Raj managed to find new tenants quickly and efficiently. He oversaw the repairs etc. So that the property was clean, repaired and ready for new tenants in a very limited time. Thank you Raj and Benham & Reeves for making the changeover so effortless
Hi Suzanne, many thanks for your kind feedback and five staring rating here. We're really glad you've been able to benefit from Raj's lettings expertise and that everything to do with your flat rental was effortless and done in a timely manner. We're glad we continue to meet your service expectations.- Ruth, B&R
5/5
TrustpilotExcellent Service!
When i first bought the property ,B&R found my first tenant who stayed there more than ten years without any problems. Then ,they found the second tenant who is also very reliable. On top of that, whenever there is any problem with the plumbing, electricity etc, B&R take immediate action to fix it! Ms Lisa-Jane Stratton is very efficient! Highly recommended!
Hi Theodore, firstly thank you so much for being such a loyal landlord with Benham and Reeves for so many years, we really do value your trust in us. Lisa-Jane and the team are all really pleased to hear you've had such great service over the years and that the quality of tenants has always been very good too. This is wonderful to hear. Thank you again for your very kind feedback and continued custom.- Emily, B&R
5/5
GoogleI’ve been a client of Benham & Reeves for a number of years now and can say first hand the property managers and all the staff are very helpful and attentive responding to any queries efficiently. Very grateful for the help I have received during my tenure and with contract renewals, special thanks to Sarah and Veronica. I would highly recommend Benham and Revees to anyone looking for a reliable and professional letting agency / property management services.
Thank you Henri for this lovely feedback! Sarah and Veronica are so pleased to see this and know how happy you to continue to be with the lettings and management service in Nine Elms. We appreciate you taking the time to share your feedback here. - Emily, B&R
5/5
TrustpilotI've been extremely impressed with the…
I've been extremely impressed with the level of service provided by Benham & Reeves. They were knowledgeable, transparent, and efficient throughout the letting process. It's reassuring to work with an agency that genuinely understands landlords' needs and delivers on its promises.
Hi Customer 6, thank you very much for your very kind feedback for the service you are receiving from our lettings and property management teams, we are glad to hear we are exceeding your expectations. Thank you for your continued custom with Benham and Reeves. - Emily, B&R
5/5
TrustpilotA good agency
The agents, Yoshi and Ivan, worked very hard to find the right tenants for our flat. They took care of everything and ensured smooth process.
Hi, we’re so pleased our team have been able to assist you so effectively. Thank you for recognising the hard work of the Benham and Reeves to let and manage your London property and for your continued custom. - Ruth, B&R
5/5
TrustpilotExcellent property managers!
1.5 years into my tenancy. I have done a full 180 on my initial view over the year.Joyce has been an excellent property manager over the past year, getting issues fixed promptly and flexible around our schedules.I can now say that I’d recommend B&H to any of my friends.
Hi AS, thank you for taking the time to update your feedback, based on your experience this past year. We are thrilled to hear the service is now as you expect, and things are working well for you. Joyce is very encouraged by this and appreciates your encouragement here. Thank you for your continued custom with Benham and Reeves.- David M, B&R
5/5
TrustpilotThe selling team at Beaufort Park (Nick…
The selling team at Beaufort Park (Nick and Thomas) were great in finding a suitable seller for us, and seeing through to completion, we thank them so much!
Hi Gareth, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Nick and Thomas's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R
1/5
TrustpilotTenancy rental rip-off
I was very happy with Benham & Reeves in finding my tenants. I paid 8% commission for their service gladly, but had to pay this over 3 months as the rent came in. They had to advertise, screen tenants, do an inventory and keep a deposit.
Hi Graham, we always aim to be transparent about our fees from the outset and apply them consistently to all clients according to our Terms of Business when you instruct us. Nevertheless, we appreciate your feedback which is duly noted. - Emily, B&R
5/5
TrustpilotThank you so much
I want to thank Mark Wellington and his team (Maria and Chris) at Benham & Reeves for my three years as a tenant. The team in the letting office not only assisted whenever I had a query or problem, but they also looked after my wife and our young child, who were both new to the UK when they arrived three months after I moved into my apartment in 2019. I wish you all the best for the future and thank you on my family's behalf. Warm thanks, George
Hi Izfa, thanks very much for sharing your five star rating here and for telling us how great your service experience has been as a Tenant renting with us. Mark and the Surrey Quays team really appreciate your kind comments. - Emily, B&R
1/5
TrustpilotBullying and harassments, deposit not returned
i cant appreciate that you quote your version of tenant law and you always trying to justify yourself. Our rights of 'quiet enjoyment' are ignored. You were also trying to not return any deposit by overcharging on everything (450 pounds for repaint one area, 200 pounds for a stain on an IKEA sofa etc.) so that we filed a claim with the deposit protection scheme. While I understand you take commissions from every party you work with (cleaning, repair, building staff, owners), this is my review of my interaction with your business, your relationship with them are irrelevant. Circulating images of my body in the surveillance, taking photos of inside from our windows, knocking at doors are not the way to solve any problem. Nobody in this agency knows how to apologize, and even in the reviews you are trying to taint me instead.If you consider casual harassment as of normal course, please read legislations on your government website Thanks to trustpilot being an open platform I can share my experience with the public. Rented five months a Nell Gwynn House in ChelseaPS: no... up till now still this attitude.. AVOID this company if you don't want to be treated this way don't rent from them.. we are not trashing you. we are exposing you. Every word here is based on evidence. we have VIDEO RECORDINGS of the building staff lingering at our windows trying to take a picture of instead so don't cover up for yourself... we stopped renting because we can't stand the shady things you do. you have not been to law school for one day and acting like you have makes it look worse. the law is not only for renters and owners.. you said that like you are exempt and no one can regulate you.. money has made you blind and you forget how to act like a human.
Hi ChalisaWe tried to resolve this fairly with you and now the deposit matter is with the TDS for review. The law is here to protect the rights of tenants and landlords. Your tenancy was ended early because you breached the contract. We are disappointed that you have felt the need to trash us on every available review platform but the law will decide the outcome here. David M, B&R
5/5
TrustpilotWe are very happy with the service that…
We are very happy with the service that provided by Yushi Tsuji and Kaiju Matsuda at B&R, they are professional, reliable and responsive.
Hi Marisa, thank you for your kind feedback regarding the service you have had from our Japan Desk team at Benham and Reeves. We are glad you have felt so well supported by Yoshi and Kaiju, this is great to hear. - Emily, B&R
5/5
TrustpilotBenham and Reeves as an estate agents…
Benham and Reeves as an estate agents was smooth and easy, with clear communication and procceses. Kayleigh and Kyle were great agents - super informative, responsive and helpful. Any time there was an issue or need, the response was quick and the matter was fixed accordingly. I will be coming back to them for future house searches again.
Hi Misty, we appreciate you sharing a five star rating and are very pleased to hear you've had a great service experience from our lettings and property management team. We look forward to helping you again in your next search.- Ruth, B&R
5/5
TrustpilotSuper expérience
Di, Zak and Joanna helped us a lot to find our flat and we are very happy with the service provided. I recommend 100%, especially Di who did everything for us to get this tenancy. Thank you so much
Hi Valeriane, Di and the lettings team are thrilled to hear you've had such a great service experience renting a property with Benham and Reeves, we are glad you've been able to benefit from the expertise provided by the team. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotRahim 👍
Rahim has been very helpful with my place in Beaufort Square. He met with me and recommended my flat, and he has always been available whenever I’ve had any issues or needed assistance.
5/5
GoogleI had a great experience renting through Benham&Reeves and my property manager George Georgalli. Super helpful, patient, and went above and beyond to answer all my questions.
Hi Zhiyuan, thanks very much for your lovely feedback regarding the property management service you are receiving from our Nine Elms letting agents, We are thrilled to hear you feel so well supported. - Ruth, B&R
5/5
TrustpilotGreat Experience!
Di, Zak and Joanna are really helpful and kind during the process of my moving in to my new home.
Hi Chenhao, we are pleased to hear you've had a great service experience renting a property with Benham and Reeves. Di and Joanna are glad to hear you've felt well supported throughout the process. Thanks for your custom. - Ruth, B&R
5/5
GoogleI've had a great service from Benham and Reeves from the first day I contacted them re. a rental flat in Feb. 2021 Wesley was exceptionally helpful and efficient as covid measures were still in place. Any maintenance issues are dealt with easily and without delay by Alina. In fact any members of the Benham and Reeves team that I interact with are splendid.
Hi Sandra, thank you very much for your kind feedback, it means alot to Wesley and all of the lettings and management team. We are very pleased to know we are meeting your service expectations, thanks for your continued trust in us. - Emily, B&R
5/5
TrustpilotNice service
Rahim and Anne have been amazing when handling our tenancy and very patient to answer the questions
Hi Ni, we are very glad to hear you are having a good service experience with our Colindale lettings team. Thank you for kindly sharing your feedback here. - Emily, B&R
5/5
TrustpilotYoshi Tsuji Is the most amazing agent…
Yoshi Tsuji Is the most amazing agent in London. I can fully trust my property with Yoshi. Have been working with him for 5 years and this long term partnership doesn’t come for no reason.
Hi Chen, thank you very much for this very kind feedback acknowledging the service provided by Yoshi who heads up our Japan Desk and Shoreditch branch. We are very pleased to hear you feel so well supported and we appreciate your trust in the service provided. Thanks for your custom. - Ruth, B&R
4/5
TrustpilotOverall nice place to live but a bit…
Overall nice place to live but a bit noisy at night if near the underground train station
Hi Bella, thanks for taking the time to share your feedback here. We're pleased to hear that you are enjoying living at the property and appreciate your comments about the location. Thanks for your custom. - Ruth, B&R
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