Benham and Reeves Nine Elms reviews in London

★★★★★ 5/5

Trustpilot

Professional and Reliable Property Management Service

I have been with Benham & Reeves for many years, and I’ve always been very satisfied with their service. They manage my property professionally and efficiently, making the whole process hassle-free for me. What I appreciate most is that they are very responsible and thorough in handling matters, and they always keep me well informed. I can trust them to take care of my property properly, which gives me great peace of mind.

Caysin · 21 August 2026

★★★★★ 5/5

Trustpilot

Ivy and Rosie were very helpful and we…

Ivy and Rosie were very helpful and we found an apartment we love thanks to their professionalism!

Karl · 9 October 2026

★★★★★ 5/5

Trustpilot

Kayleigh Weston

Kayleigh has been especially helpful throughout my tenancy and has also assisted me as I moved out of the property.

Ian · 18 September 2026

★★★★★ 5/5

Trustpilot

Very quick response rate

Very quick response rate, and very helpful with any questions and concerns Kayleigh was especially helpful and always happy to help and responds quickly.

Anna · 14 August 2026

★★★★★ 4/5

Trustpilot

The staff were helpful

The staff were helpful, however, one of them was very mean with me and my husband while speaking on the phone. I sent them my tenancy agreement which was just a piece of paper because I used to live in a single room. And she started saying that the tenancy agreement that I sent very “strange”, I was trying to explain but she kept saying same thing with same manner. Also she did the same with my husband. Overall, the others were very kind and helpful.

Selma · 19 June 2026

★★★★★ 5/5

Trustpilot

Simply the best

Our agent Gloria is the professional par excellence. She responds to queries swiftly, solves problems steadily and delivers peace of mind smoothly. The best, simply.

Andrew · 4 August 2026

★★★★★ 5/5

Google

I’ve been very happy with the service provided by George G.. He’s very responsive, professional, and easy to communicate with. Any issues I’ve raised about the flat have always been dealt with promptly and without delay, which has made a real difference in my experience as a tenant. I really appreciate the efficiency and reliability, it’s reassuring to know that support is always there when needed.

Zemfira · 11 September 2026

★★★★★ 5/5

Google

Kyle and Veronica were responsive and friendly with my move, would recommend using this agency, thank you.

Henry · 11 September 2026

★★★★★ 5/5

Google

Great experience throughout my tenancy. George was my Property Manager and was very responsive and easy to work with.

Marco · 11 August 2026

★★★★★ 5/5

Trustpilot

Best letting agent

Best letting agent! Our contact Iveta Visnyeiova has been super responsive, helpful and service minded in securing and organizing our tenancy and also dealing with maintenance and other follow ups.

Happy · 19 May 2026

★★★★★ 1/5

Trustpilot

Incompetent, dishonest, and disgraceful service

If I could give zero stars, I would. My experience with Benham & Reeves, particularly Max Qian, has been an absolute disaster, marked by incompetence, dishonesty, and complete disregard for tenants' well-being.During my tenancy, I encountered a faulty toilet which began producing an overspill. When I contacted Benham & Reeves initially, I received an out-of-office response containing incorrect emergency contact details. Left with no alternative, I hired my own plumber, only for Benham & Reeves to refuse to cover the costs of the repair. It was later determined that the issue was due to the stack pipe, a structural problem that had nothing to do with me. Despite this, they took no accountability. Over the course of around a month, the situation worsened, leaving my only toilet - at one point - unusable for an entire weekend, forcing me to use the pub across the road.Upon checking out of the property, they attempted to hit me with a series of spurious charges, including:1. A cracked induction hob, which was confirmed by my removal team to have been undamaged when I left.2. Smears and marks caused by one of their approved contractors.3. Minor marks on the walls, for which they only provided close-up images, refusing to supply measurements or context to gauge their actual size or significance.4. Steam-cleaning issues, despite the fact that I used their recommended cleaners, who were instructed to steam-clean these items.While they eventually conceded on some of these issues after much back-and-forth, they are still insisting on charging me for marks on the walls that clearly constitute normal wear and tear.This company’s behaviour has been appalling. Their lack of communication, refusal to take responsibility for their failings, and repeated attempts to extort unwarranted costs from me are disgraceful.I cannot emphasise enough, avoid Benham & Reeves at all costs. Their ineptitude and underhanded practices will cost you time, money, and endless stress.

JMJ · 19 December 2024

★★★★★ 5/5

Trustpilot

Great service

Both Nick and Thomas took personal interest in the sale of my house. They Managed all the viewings with zero inconvenience to me and followed up with feedback after every visit. Once we had a buyer they have been very proactive with both the buyer and solicitors to bring the sale to a swift conclusion. I have no hesitation in recommending them Great service

Walter · 21 August 2026

★★★★★ 5/5

Google

A brilliant company! The staff are all very patient. Many thanks to Sarah and Veronica, who helped me with my tenancy.

Shijiong · 11 July 2026

★★★★★ 5/5

Trustpilot

Sincere thanks to Kayleigh Weston

I would like to express my sincere thanks and appreciation for the excellent check-out work performed by Kayleigh Weston, Property Manager of Benham and Reeves, London. For the first time, I have seen a professionally prepared Deposit Refund Report based on the check-out report. In addition, Kayleigh has always been responsive to my queries.

A · 14 October 2026

★★★★★ 5/5

Trustpilot

Benham has been helping me to find good tenant

Benham has been helping me to find suitable tenant and set an appropriate rental fee that the tenant feels agreeable and I feel satisfied. Each time they find me professional tenants to rent the apartments. Thank you letting agent Dele Laeal to deal with the new tenant for me. I feel happy to have a good tenant. Thanks. Benham also look after the apartment utilities and perform inspections of the apartment to allow the tenant feels comfortable to live there. Thanks again too.

Paul · 30 March 2026

★★★★★ 5/5

Google

I have been renting a property through Benham & Reeves for nearly 2 years now. My property manager, Kayliegh has been amazing, super responsive and available even outside of office hours for some issues that I have had with my flat. In a city full of greedy landlords and even greedier estate agents, I honestly don't have a bad word to say about my experience with this company and I will definitely be using them to rent properties in the future.

Abigail · 11 October 2024

★★★★★ 5/5

Google

Kyle Matthews handled the leasing transaction with a high level of professionalism and efficiency, making the entire process smooth and well managed from the landlord’s perspective. Communication was clear and timely throughout, with proactive handling of issues and a strong understanding of our requirements while balancing tenant expectations. Documentation and coordination were well organised, which helped keep the transaction on track and on schedule, resulting in an overall very positive and seamless leasing experience.

Kylie · 11 May 2026

★★★★★ 1/5

Trustpilot

Benham and Reeves were awful and it was…

Benham and Reeves were awful and it was a horrible experience dealing with the property management team and nothing was ever dealt with correctly. I WOULD NEVER USE THEM AGAIN. OR RECOMMEND THEM Katrina was my property manager and she was unprofessional and not helpful and they still have not returned my deposit after 5 weeks when the Landlord gave instruction to return it immediately It's now 5 weeks and she has still got my money.Often I had to pay for problems in the flat to be resolved myself and they never send the real tradesmen.

Carlo · 29 September 2024

★★★★★ 4/5

Trustpilot

The sales force and customer experience

Nick, Thomas and Penny: I feel thankful to Nick, Thomas and Penny for the sales of my property which was first handled by Thomas and working together with Penny. It was very slow process at first with various reasons ie overload with other new apartments in the same area, and perhaps due to the economy and sales market not that strong at that time. Both Thomas and Penny continued to give me updated information on the situation of the sales. Nick took over and he managed to have some viewers and market continued to be challenging and the sales price had to be adjusted to below the market from my understanding. Nick was aggressive and managed to confirm sales with an elderly lady. Not an easy sales to handle but with persistence and honestly from Nick, he managed to secure the sales which was continued to be a challenging one for all of us, and with Nick advising and communicating between all the different parties, the buyer, me and the solicitors involved. It was such a relief when the sales finally completed, and I thank Nick who I believed a person with great confidence and good communicator with all parties. Wishing you all with the best of luck for the upcoming sales and including to Thomas and Penny. Suzan PS it’s not appropriate to state the date of experience but overall I should say within perhaps for the last 6-9 months?

Suzan · 27 September 2024

★★★★★ 5/5

Trustpilot

Kayleigh Weston

Kayleigh Weston, Property Manager: she works swiftly, always willing to do the extra miles to help, to explain and she also helps to check the information properly. She seems very close to you although distance in range as I can feel her personal closeness with her client. She’s also willing to be involved with another department to ensure that her clients get the full support they need. Thank you Kayleigh and you’ve been wonderful assisting with the sales of my apartment, otherwise I’ll be quite lost to follow up on information that we’ve to work on. Hope all goes well and I’m happy to give her more positive feedback if and when needed.

Suzan · 18 September 2024

★★★★★ 1/5

Trustpilot

£3000 deposit not returned

60 days after vacating and not a penny of our deposit has been returned not even the undisputed portion. We were model tenants with no issues throughout our tenancy, yet Benham & Reeves are withholding our entire deposit over normal wear and tear and an unissued third-party gas bill they admit they cannot control. Formal legal notice has now been issued. Tenants: know your rights under the Tenancy Deposit Scheme before renting through them.

Sanjyukta · 28 April 2026

★★★★★ 5/5

Trustpilot

Our letting experience with Benham & Reeves

We had a superior service from Benham & Reeves.. We have 2 beds flat at newly build Chelsea Botanica. Our agent is Roland Howell, he is very professional and understood our needs & expectations. He is very responsive and top of his business with all the details. He found a tenant in couple days which totally aligned what we asked for.. I truly suggest Benham & Reeves to all my friends..

Vuslat · 20 May 2026

★★★★★ 5/5

Trustpilot

Excellent agent and services

Penny has been extremely punctual and helpful. Not only did she respond quickly, she also tried her best to accommodate our special needs, including meeting at inconvenient time periods to suit our time schedules, and providing useful advices on refurbishments and other utilities. Furthermore, she was very responsible as she helped pressing the solicitors to complete the transaction on time. Overall she has offered great assistance to us, and we would like to thank her for all the work she has done.

Nathan · 7 September 2024

★★★★★ 5/5

Google

Extraordinary service and experience! I have viewed two property for one time, and the agent helped to secure the preferred one in just 2days! Really efficient and customer oriented. Also Benham’s website is the most organized and unbiased demonstration of the letting sources. You can fully trust the video and picture there. Highly recommended!

Lyno · 11 September 2026