Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent property management service, highly recommend!
I’ve been using Benham & Reeves to manage my rental property, and I couldn’t be happier with the service. From start to finish, they’ve been professional, responsive, and proactive in handling everything. My letting agent, Samuel Collins, has been particularly helpful, always keeping me updated and ensuring the tenancy runs smoothly. It’s a relief to have such a reliable team taking care of everything. Highly recommended!
Ding · 29 May 2026
Agent replied · 4 June 2026
Hi Ding, we are thrilled to hear you are having such a great service experience having your rental property let and managed by Benham and Reeves. We are glad to hear you are well supported, notably by Samuel which is great to hear. Thanks for your continued custom, it is appreciated.
- Ruth, B&R
★★★★★ 5/5
TrustpilotThanks Kayleigh for your persistent support!
Really positive experience with Benham and Reeves, especially Kayleigh, who helped coordinate and manage a long-running intercom issue in my flat.
Nyomi · 14 May 2026
Agent replied · 4 June 2026
Hi Nyomi, we are pleased to hear you are having such a great service experience from Kayleigh in our property management team and that you you feel well so supported in your property tenancy. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
Trustpilot5 Stars - Stress-Free Move Thanks to Rahim
Moving house can be a nightmare, but Rahim at Benham and Reeves made the entire process smooth and stress-free. Rahim was a professional, efficient, and had the right amount of empathy. He was patient and available to answer our questions (and believe me, we had a lot!).Rahim understood exactly what my husband and I were looking for in a new home. Communication was excellent throughout. I was kept informed every step of the way, and Rahim was always prompt and responsive. Overall, I couldn't be happier with the service I received from Rahim. And also Raj, who helped us with links and keys to our property.
Rashma · 16 July 2024
Agent replied · 24 August 2024
Thank you Rashma for this lovely service feedback with Rahim and Raj are thrilled to see, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience working with Abbas Efir
I have been dealing with Abbas in the last 18 months. He is a member of the property management team that handles the rental of my flat.Abbas is reliable, and I can count on him to liaise with service providers and follow up on issues. He comes across as a mindful person. He is responsive, and I really enjoy working with him. I wish Abbas all the very best in his career.RegardsCheng
Wei · 14 October 2024
Agent replied · 23 October 2024
Hi Cheng, thank you for sharing a five star rating here. We're very pleased to hear your property management service expectations are being exceeded. Abbas and all of the property management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience with Benham and Reeves
I leased my flat in March 2021, with the assistance of Wesley. At that time we were still under covid restrictions. Wesley was understanding and very helpful, my move in went smoothly with no stress.Since then I have renewed lease 3 times. Wesley and Veronica have been on hand each year to assist me and I greatly appreciate their efforts to help me secure a new lease. I have had, on occasion, called the Management Department re. maintenance required, response and organising contractors is fast and efficient. The team in the Leasing and Property Management is highly professional, efficient and delivering a very good service.Sandra Dalton
Sandra · 19 May 2024
Agent replied · 12 June 2024
Hi Sandra, we're very pleased to hear you are having a great service experience renting with us since March 2021 and glad to hear you have found Wesley and Veronica so helpful during this time. We appreciate your custom and for sharing a five star rating here.- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service by Mr Di Gong and his team
Mr Di Gong and his team did an excellent job in handling our letting and he worked really hard round the clock to ensure that we are able to move in quickly with ease. Joanna assisted with the move-in process and it all went smoothly without any hiccups. They addressed our questions promptly and we felt assured working with them.Would highly recommend them to anyone looking for their next letting/property!
Junhan · 23 October 2024
Agent replied · 23 November 2024
Hi Junhan, thanks very much for sharing a five star rating here Di and Joanna in our lettings and property management team are pleased to see. We're glad we have met your service expectations and the tenancy set up and process has gone smoothly for you. - Ruth, B&R
★★★★★ 5/5
TrustpilotHighly recommend!
These guys really worked hard for me and got the sale done in difficult market conditions. Very good communicators throughout and really helpful.
I tried another estate agent in the area- they were terrible compared to these guys!
Highly recommend using them
Cathryn · 12 October 2026
Agent replied · 13 October 2026
Hi Cathryn, thanks very much for sharing your lovely feedback here which our property sales team are very pleased to see. It has been our pleasure to assist you with the sale. Thanks for your custom,
- Ruth, B&R
★★★★★ 5/5
GoogleHad an amazing experience with B&R while renting for a few years in Nine Elms. The apartment was perfect, any issues that have occurred were quickly resolved, signing and referencing process was easy and quick, they were flexible on payment methods and always replied in the matter of minutes. Having experienced other agencies in the area, I can genuinely recommend them and say that they are much more better than others.
Andrey · 17 March 2026
Agent replied · 17 April 2026
Hi Andrey, its great to hear you've had such a positive service experience renting a property with us these past few years. We are thrilled to hear you've felt well supported throughout by all the various teams who look after our properties. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience
We received a very good service with fast communication by Di and Joanna. Everything was clear and assuring throughout the moving process.
YH · 18 March 2026
Agent replied · 4 June 2026
Hi YH, thanks for sharing a five star rating here for the service you've had with Di and Joanna in our lettings team, we are very pleased to hear you've felt so well supported throughout.
- Ruth, B&R
★★★★★ 5/5
TrustpilotBig thanks to the team at B&R
"Big thanks to the team at B&R! You were really helpful and managed to find a tenant super quickly. You also made all the pre-tenancy stuff easy to deal with. Great service!"
S.K · 10 December 2025
Agent replied · 25 December 2025
Hi SK, thank you for sharing a five star rating here, we are thrilled to hear you've been having such a great service experience and that things are working well for you as a Landlord with Benham and Reeves. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotDinesh is very responsible end to end…
Dinesh is very responsible end to end and always replies super fast
Ivy · 18 May 2026
Agent replied · 4 June 2026
Thank you Ivy, we're thrilled to hear you've had such a great service experience from Dinesh in our East London sales team. We are glad to hear he has been so responsive. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleWe have an outstanding experience with Benham&Reeves Team. Sarah Edwards helped us find the perfect flat, arranged a viewing the next day and managed a seamless referencing and contract signing process, and ultimately helped us move in smoothly. The whole team's professionalism, responsiveness, and end-to-end service made the entire process smooth and stress-free. They are highly recommended and trustworthy.
Eva · 11 May 2026
Agent replied · 11 October 2026
Hi Rva, many thanks for sharing such positive feedback for the service you've been having from Sarah in our Nine Elms lettings team. We are very pleased to hear you feel well supported as a tenant and appreciate your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotSupportive
Shali and Darcey were quite supportive in the entire process.
Clement · 8 May 2026
Agent replied · 4 June 2026
Hi Clement, we're pleased to hear you've had such a good service experience from Shali and Darcey in our lettings team, thanks for your custom.
- Ruth, B&R
★★★★★ 4/5
TrustpilotProfessional service
The staff are professional and helpful and provide timely updates and useful info. My only negative point is that quotes for works are sometimes on the high side, but that is just my personal opinion/feeling.
LSR · 11 October 2026
Agent replied · 13 October 2026
Hi Mr Tang, thank you for your continued business as an overseas landlord with Benham and Reeves. Our Hong Kong team are glad to know that you feel well supported for the letting and management of your London properties and we note your observations too. Thank you for your continued custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotTeamwork Delivering Results!
Benham & Reeves (B&R) have done a great job in selling this flat. Big thanks to Nick at Beaufort Park Office for managing the process from the beginning to completion.Clear and frequent communication; efficient responses; and a real "can do" attitude, made this transaction happen.B&R knowledge and network at Beaufort Park is an invaluable and effective asset.Happy to recommend B&R and confident in their ability to deliver results!
STEVE · 26 June 2024
Agent replied · 24 August 2024
Hi Steve, it's great to see your five star rating and wonderful feedback here. We are thrilled to know you've had a great service experience from us with the selling of your apartment. Thank you very much for your continued custom, we appreciate it. - Ruth, B&R
★★★★★ 5/5
GoogleWe have a number of rental properties fully managed by Benhams in Beaufort Park. We have always found them to be extremely professional and offer a personalised service. Rahim Velji (lettings) and the rest of the lettings/maintenance team, always go above and beyond to help us. They have found good tenants who keep the property in excellent condition. Even though you might pay a little bit more in terms of management commission fees, you are paying for the 5* service and a stress-free fully managed service. Thank you Rahim for your hard work.
Cyn · 16 October 2023
Agent replied · 25 October 2024
Thank you Cynthia for such kind feedback about the lettings service, we really value your custom and are very pleased to hear we are exceeding your expectations which is very motivating for us all.
- Emily, B&R
★★★★★ 5/5
TrustpilotExtremely helpful and timely service
I couldn’t recommend Benham and Reeves, particularly Kyle and Veronica highly enough. From the initial viewing till now, they have remained the most professional estate agents I have worked with. My flat is managed by Francesca, who is incredibly helpful and responds quickly too whenever there are any issues.Thank you, Benham and Reeves, for your timely assistance and professionalism
Sunny · 28 October 2024
Agent replied · 23 November 2024
Hi Sunny Kim, we're really pleased to hear you've had such a positive service experience with Benham and Reeves and are are glad you've benefited from Francesca's property management expertise. We appreciate your custom and five star rating shared here. - Ruth, B&R
★★★★★ 5/5
TrustpilotI had the pleasure of working with Nick…
I had the pleasure of working with Nick Grossi to sell my apartment, and I couldn't be happier with the experience. Nick's professionalism, expertise, and dedication truly set him apart. From our initial meeting to the final closing, he consistently went above and beyond to ensure a smooth and successful sale.Nick's knowledge of the real estate market was evident throughout the entire process. He provided valuable insights and guidance, helping me to accurately price my property and attract potential buyers. His marketing strategy was outstanding, showcasing my apartment in the best possible light and reaching a wide audience.One of the standout qualities of Nick is his excellent communication skills. He kept me informed every step of the way, promptly answering my questions and addressing any concerns I had. I always felt like a top priority, and that level of personal attention made a significant difference.
Chun · 1 September 2023
Agent replied · 12 June 2024
Thank you very much for your very kind feedback and five star rating which Nick and the Sales team are thrilled to see here. We are very pleased to hear that we met your service expectations and glad you benefited from Nick's expertise, we value your custom.- David M, B&R
★★★★★ 5/5
TrustpilotI would recommend Benham & Reeves, Ivan Hrissimov
I would recommend Benham & Reeves , we have used them for many years for renting our property in Highbury North London , they always give a first class service very proactive and honest advice. From day one when they started renting out our property I don't think we have ever had more than a couple of weeks of a void period if that. They carry out all the due diligence on the tenants and to date have all been professional people. I would like to make a special mention to Ivan Hrissimov who I have built up a good working relationship over the years.
Fearey · 2 August 2023
Agent replied · 12 June 2024
Thank you very much for this lovely feedback about the lettings service provided by Ivan at our Highgate estate agents. We are very pleased to hear we are continuing to meet your expectations - thanks very much for your trust.- Emily, B&R
★★★★★ 5/5
TrustpilotLily is exceptional
Lily is exceptional. She’s the most resourceful person I’ve ever worked with , and I’m extremely pleased with B&R, particularly because of her.
Doruk · 9 December 2025
Agent replied · 12 June 2024
Hi Doruk, thanks for your lovely feedback and five star rating. We are pleased to hear Lily has made your Lettings service experience a good one. Thanks for your custom.
- Ruth, B&R
★★★★★ 1/5
TrustpilotHorrendous company
Horrendous company. Even worse lettings negotiators!! Especially Dele Lawal!! At what point does the boy not realise that prospective clients pay both the company’s and his financial remuneration. A really lax negotiator who seemingly has no interest in letting properties. No communication skills, no customer service skills and above all a lack of customer service! I would not recommend this company if they were the last lettings agent on the planet!!
Jonathan · 23 February 2024
Agent replied · 12 June 2024
Hi Jonathan, we are sorry to hear you have had a negative encounter with one of our lettings team so would you kindly email your details and more info about your experience to info@benhams.com so we can investigate this. - Emily, B&R
★★★★★ 5/5
TrustpilotHad a very smooth experience with the…
Had a very smooth experience with the company. Many thanks to Dinesh’s hard work to get my flat sold in time!
Lynn · 16 December 2025
Agent replied · 25 December 2025
Hi Lynn, we're glad you've found the property sales service efficient. Dinesh is very pleased to see this feedback. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleWe have a number of rental properties fully managed by Benhams in Beaufort Park. We have always found them to be extremely professional and offer a personalised service. Rahim Velji (lettings) and the rest of the lettings/maintenance team, always go above and beyond to help us. They have found good tenants who keep the property in excellent condition. Even though you might pay a little bit more in terms of management commission fees, you are paying for the 5* service and a stress-free fully managed service. Thank you Rahim for your hard work.
Cynthia · 13 June 2023
Agent replied · 12 June 2024
Thank you Cynthia for such kind feedback about the lettings service, we really value your custom and are very pleased to hear we are exceeding your expectations which is very motivating for us all.
- Emily, B&R
★★★★★ 5/5
TrustpilotGood experience dealing with Abbas Efir…
Good experience dealing with Abbas Efir Since early June 2023, I have been communicatingwith Abbas on several matters pertaining to the management of my flat.Abbas has been very approachable and helpful. He has a good grasp of the issues I was facing, is proactive and keeps me updated at all times.I find it a bliss to deal with Abbas as he usually responds promptly to my enquiries. Very client oriented and reliable.Thank you Abbas, for your assistance and support.
W · 9 July 2023
Agent replied · 12 June 2024
Thanks W Cheng, we appreciate you taking the time to leave a review and five star rating. We're very pleased to hear we are meeting your service expectations and Abbas is very happy to provide as much support as you need. Thank you for your custom.- Emily, B&R
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