Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI would recommend Benham & Reeves, Ivan Hrissimov
I would recommend Benham & Reeves , we have used them for many years for renting our property in Highbury North London , they always give a first class service very proactive and honest advice. From day one when they started renting out our property I don't think we have ever had more than a couple of weeks of a void period if that. They carry out all the due diligence on the tenants and to date have all been professional people. I would like to make a special mention to Ivan Hrissimov who I have built up a good working relationship over the years.
Fearey · 2 August 2023
Agent replied · 21 February 2024
Thank you very much for this lovely feedback about the lettings service provided by Ivan at our Highgate estate agents. We are very pleased to hear we are continuing to meet your expectations - thanks very much for your trust.- Emily, B&R
★★★★★ 5/5
GoogleI would like to thank Raj Miah and his colleagues at Benham & Reeves Colindale for their professionalism and support during our rental process. Raj helped us move into our new apartment as quickly as possible. I would definitely recommend Benham & Reeves for renting.
Mikhail · 13 April 2025
Agent replied · 13 April 2026
Hi Mikhail, thanks very much for sharing a five star rating here which Raj and the Colindale team are thrilled to see, we are glad you've found the lettings service efficient and professioanl. Thanks for your custom, it's appreciated.
- Ruth, B&R
★★★★★ 1/5
TrustpilotHorrendous company
Horrendous company. Even worse lettings negotiators!! Especially Dele Lawal!! At what point does the boy not realise that prospective clients pay both the company’s and his financial remuneration. A really lax negotiator who seemingly has no interest in letting properties. No communication skills, no customer service skills and above all a lack of customer service! I would not recommend this company if they were the last lettings agent on the planet!!
Jonathan · 23 February 2024
Agent replied · 27 February 2024
Hi Jonathan, we are sorry to hear you have had a negative encounter with one of our lettings team so would you kindly email your details and more info about your experience to info@benhams.com so we can investigate this. - Emily, B&R
★★★★★ 5/5
TrustpilotHad a very smooth experience with the…
Had a very smooth experience with the company. Many thanks to Dinesh’s hard work to get my flat sold in time!
Lynn · 16 December 2025
Agent replied · 26 December 2025
Hi Lynn, we're glad you've found the property sales service efficient. Dinesh is very pleased to see this feedback. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleJust had a wonderful experience on buying my apartment in Beaufort Park with the help from Nick and the team at Benham & Reeves, Colindale . Nick provided high standard of professionalism that all the communications with seller side & solicitor are smooth & well communicated. Thank you Nick & the team at Benham & Reeves. Sure recommend Benham & Reeves to anyone needing property service in this area.
GloriaGloriaS · 11 March 2024
Agent replied · 17 March 2024
Hi Gloria, thanks very much for sharing a five star rating here which Nick and the Colindale property sales team are very pleased to see. We are really glad we exceeded your service expectations and that we helped make the buying process less stressful for you. It has been our pleasure to assist you with the purchase.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGood experience dealing with Abbas Efir…
Good experience dealing with Abbas Efir Since early June 2023, I have been communicatingwith Abbas on several matters pertaining to the management of my flat.Abbas has been very approachable and helpful. He has a good grasp of the issues I was facing, is proactive and keeps me updated at all times.I find it a bliss to deal with Abbas as he usually responds promptly to my enquiries. Very client oriented and reliable.Thank you Abbas, for your assistance and support.
W · 9 July 2023
Agent replied · 21 February 2024
Thanks W Cheng, we appreciate you taking the time to leave a review and five star rating. We're very pleased to hear we are meeting your service expectations and Abbas is very happy to provide as much support as you need. Thank you for your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotSimon Sobeh's professionalism
Simon Sobeh handled the letting of my apartment and provided updates of the credit standing of the tenants and advise me on the property rental market in the vicinity of my apartment.Simon was professional in the handling of the letting of my apartment. Happy to have Simon handle the letting of my apartment.
Rona · 3 December 2024
Agent replied · 24 December 2024
Thank you Simon, it's great to hear we are meeting your service expectations with regards to letting your property. Simon in our Wapping lettings team is very pleased to see you share a five star rating here, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotAn amazing customer service
I cannot stress enough what a wonderful customer service we have received from Benham & Reeves. From the flat viewing, to contract signing, lease extending, and amazing property management. Kayleigh has been so helpful with any issues we have encountered in the flat, really friendly, professional & quick to resolve all concerns raised. Thank you so much for all the help in the last 4 years!
Mags · 22 April 2024
Agent replied · 24 August 2024
Hi Mags, thank you for the wonderfully positive feedback for our property management service. Kayleigh, your PM is thrilled to see this along with your five star rating. Its great to hear everything continues to go well for you and you feel well looked after. Thank you for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotI've been extremely impressed with the…
I've been extremely impressed with the level of service provided by Benham & Reeves. They were knowledgeable, transparent, and efficient throughout the letting process. It's reassuring to work with an agency that genuinely understands landlords' needs and delivers on its promises.
Customer · 8 July 2026
Agent replied · 21 February 2024
Hi Customer 6, thank you very much for your very kind feedback for the service you are receiving from our lettings and property management teams, we are glad to hear we are exceeding your expectations. Thank you for your continued custom with Benham and Reeves.
- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent Service!
When i first bought the property ,B&R found my first tenant who stayed there more than ten years without any problems. Then ,they found the second tenant who is also very reliable. On top of that, whenever there is any problem with the plumbing, electricity etc, B&R take immediate action to fix it! Ms Lisa-Jane Stratton is very efficient! Highly recommended!
Theodore · 3 July 2024
Agent replied · 24 August 2024
Hi Theodore, firstly thank you so much for being such a loyal landlord with Benham and Reeves for so many years, we really do value your trust in us. Lisa-Jane and the team are all really pleased to hear you've had such great service over the years and that the quality of tenants has always been very good too. This is wonderful to hear. Thank you again for your very kind feedback and continued custom.- Emily, B&R
★★★★★ 5/5
TrustpilotRaj Miah from Benham & Reeves manages…
Raj Miah from Benham & Reeves manages our flat rental. We recently had to re-let our flat after the tenants gave notice just before Christmas. Raj managed to find new tenants quickly and efficiently. He oversaw the repairs etc. So that the property was clean, repaired and ready for new tenants in a very limited time. Thank you Raj and Benham & Reeves for making the changeover so effortless
Suzanne · 30 January 2024
Agent replied · 21 February 2024
Hi Suzanne, many thanks for your kind feedback and five staring rating here. We're really glad you've been able to benefit from Raj's lettings expertise and that everything to do with your flat rental was effortless and done in a timely manner. We're glad we continue to meet your service expectations.- Ruth, B&R
★★★★★ 5/5
TrustpilotProfessional and Reliable Property Management Service
I have been with Benham & Reeves for many years, and I’ve always been very satisfied with their service. They manage my property professionally and efficiently, making the whole process hassle-free for me.
Caysin · 21 August 2026
Agent replied · 21 February 2024
Hi Caysin, thank you for your lovely feedback regarding the ongoing letting and property management service we are providing. We are very glad to hear that you are finding the service efficient, responsible and professional, these values are important to us. Thanks for your continued custom as a Landlord with Benham and Reeves.
- Ruth, B&R
★★★★★ 4/5
GoogleA great area to live: very convenient and nice surroundings. B&R did a great job in managing the flat I stayed in (issues got fixed quickly) and in communicating with the landlord (e.g. for renewing rent contract).
The only minor complaint that I have is that the end-of-tenancy checkout is a bit nitpicky.
Despite that, big shout out for Kayleigh who was very patient and understanding throughout the whole checkout process. I was slow in completing the checkout due to moving to my newly bought home, and thanks to Kayleigh, we sorted out many complications along the way and got the checkout done.
Henry · 22 February 2023
Agent replied · 22 February 2024
Hi Henry, thanks for your kind feedback, we are glad to hear you've had a great service experience with us overall. We hope you will be very happy in your new home.
- Emily, B&R
★★★★★ 5/5
GoogleThe best part of Benham & Reeves as a letting agency is that after you made an offer and paid a holding deposit, viewings of the property will stop. It made it possible for us to receive an approval from a landlord mostly immediagely after we submitted an offer. It was stess free and without unwanted competition or auction.
Process of background check and singning tenancy agreement were clear and quick. It took only 4 days to complete all paper work and move in withing short time period.
Thanks to Rahim for being efficient in communication with us and the landlord.
Bohdan · 22 February 2023
Agent replied · 22 February 2024
Hi Bohdan, we're really pleased to hear you've had such a great experience renting with us. Rahim and all the team are very encouraged by your highly positive service feedback. Its' really appreciated.
- Emily, B&R
★★★★★ 5/5
GoogleMy wife and I rented an apartment with Benham & Reeves in Colindale, Rahim Velji was helping us. The process of renting was surprisingly smooth and nice. We were able to rent the apartment even before it appeared on the market. It took 2-3 weeks from seeing the apartment to moving in.
There was one minor problem. When we started to live in the apartment, the ventilation here was not working. We weren't explained how to turn it on, and it wasn't easy at all. This required ~2 weeks and one technician to come to our apartment and explain it to us. I would prefer to hear this from people, who manage the apartment, it would just be easier.
Nikita · 22 February 2023
Agent replied · 22 February 2024
Hi Nikita, we are thrilled to see your lovely comments and five star rating here and glad we were able to give you a positive experience renting with us. Thanks also for your recommendation, we've passed this on to our management team.
- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent property managers!
1.5 years into my tenancy. I have done a full 180 on my initial view over the year.Joyce has been an excellent property manager over the past year, getting issues fixed promptly and flexible around our schedules.I can now say that I’d recommend B&H to any of my friends.
A · 9 December 2024
Agent replied · 21 February 2024
Hi AS, thank you for taking the time to update your feedback, based on your experience this past year. We are thrilled to hear the service is now as you expect, and things are working well for you. Joyce is very encouraged by this and appreciates your encouragement here. Thank you for your continued custom with Benham and Reeves.- David M, B&R
★★★★★ 5/5
TrustpilotThe selling team at Beaufort Park (Nick…
The selling team at Beaufort Park (Nick and Thomas) were great in finding a suitable seller for us, and seeing through to completion, we thank them so much!
Gareth · 13 September 2026
Agent replied · 25 September 2026
Hi Gareth, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Nick and Thomas's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotThanks for your support
Thanks for your support, Your Flat is clean and very nice.
Anh · 22 January 2026
Agent replied · 24 February 2026
Hi Anh, we're very glad to hear you've had a good service experience renting with us, thank you very much for this lovely feedback!
- Ruth, B&R
★★★★★ 1/5
TrustpilotTenancy rental rip-off
I was very happy with Benham & Reeves in finding my tenants. I paid 8% commission for their service gladly, but had to pay this over 3 months as the rent came in. They had to advertise, screen tenants, do an inventory and keep a deposit.
Graham · 30 April 2026
Agent replied · 11 June 2026
Hi Graham, we always aim to be transparent about our fees from the outset and apply them consistently to all clients according to our Terms of Business when you instruct us. Nevertheless, we appreciate your feedback which is duly noted.
- Emily, B&R
★★★★★ 5/5
TrustpilotBenham & Reeves - Great property management
I had an excellent experience with Kayleigh Weston throughout my tenancy. From the very beginning of the onboarding process through to my departure, she was consistently professional, responsive, supportive, and genuinely empathetic.
Tats · 2 August 2026
Agent replied · 25 September 2026
Hi Tats, we are very pleased to know you are having such a great service experience renting a property with us and that Kayleigh is doing such a superb job providing you with efficient property management support. Thank you very much for this lovely service recognition and for your custom with Benham and Reeves.
- Emily, B&R
★★★★★ 5/5
GoogleBenham & Reeves always does a superb job in finding good tenants and make the process so seamless.Mr.Rahim Veiji , the letting agent is very professional and honest throughout the process. Well done!
DR · 22 July 2026
Agent replied · 22 February 2024
Thanks Dr Giri for leaving a five star rating for our Colindale Estate Agents, we appreciate it.
- Emily, B&R
★★★★★ 5/5
TrustpilotThank you so much
I want to thank Mark Wellington and his team (Maria and Chris) at Benham & Reeves for my three years as a tenant. The team in the letting office not only assisted whenever I had a query or problem, but they also looked after my wife and our young child, who were both new to the UK when they arrived three months after I moved into my apartment in 2019. I wish you all the best for the future and thank you on my family's behalf. Warm thanks, George
Izfa · 24 October 2022
Agent replied · 21 February 2024
Hi Izfa, thanks very much for sharing your five star rating here and for telling us how great your service experience has been as a Tenant renting with us. Mark and the Surrey Quays team really appreciate your kind comments. - Emily, B&R
★★★★★ 5/5
GoogleKayleigh Weston was our property manager at Beaufort Park, where we rented a flat. Throughout our stay, she promptly resolved all issues we had, maintaining a transparent approach. We spent an amazing 4 years there, and partially due to Kayleigh's support, our time was truly enjoyable
Max · 3 December 2024
Agent replied · 10 December 2024
Hi Max, thank you for your kind acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations have been exceeded. Kayleigh and the Colindale property management team are very pleased to see this. We wish you well for the future.
- Ruth, B&R
★★★★★ 5/5
TrustpilotSuper expérience
Di, Zak and Joanna helped us a lot to find our flat and we are very happy with the service provided. I recommend 100%, especially Di who did everything for us to get this tenancy. Thank you so much
Valériane · 29 May 2026
Agent replied · 11 June 2026
Hi Valeriane, Di and the lettings team are thrilled to hear you've had such a great service experience renting a property with Benham and Reeves, we are glad you've been able to benefit from the expertise provided by the team. Thanks for your custom.
- Ruth, B&R
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