Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent agent and services
Penny has been extremely punctual and helpful. Not only did she respond quickly, she also tried her best to accommodate our special needs, including meeting at inconvenient time periods to suit our time schedules, and providing useful advices on refurbishments and other utilities. Furthermore, she was very responsible as she helped pressing the solicitors to complete the transaction on time. Overall she has offered great assistance to us, and we would like to thank her for all the work she has done.
Nathan · 7 September 2024
Agent replied · 23 October 2024
Thank you Nathan, it's great to hear we met your service expectations and were able assist you with your property transaction in a timely manner. We are glad you have benefited from Penny's expertise. Thanks for sharing a five star rating here, we appreciate this and your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotThanks Kayleigh for your persistent support!
Really positive experience with Benham and Reeves, especially Kayleigh, who helped coordinate and manage a long-running intercom issue in my flat.
Nyomi · 14 May 2026
Agent replied · 11 June 2026
Hi Nyomi, we are pleased to hear you are having such a great service experience from Kayleigh in our property management team and that you you feel well so supported in your property tenancy. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotProfessionalism in Property Management
Mr Ivan Hrissimov has been managing the letting of my apartment for more than 10yrs. He is a hardworking manager, always impress me with his swift actions in getting me a good tenant without any lapse in tenancy. My recent re-letting was yet another successful one within a few days. I’ve full trust in his professionalism and dedication. And that’s one of the main reason why I continue to have faith in Benham and Reeves.
Lena · 27 October 2024
Agent replied · 23 October 2024
Hi Ms Teo, we appreciate you sharing a five star rating here and are thrilled to hear you've had such a great service experience from Abbas in our property management team. We are glad you have benefited from our expertise and things are working well for you as a Landlord. We value your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service from Kaiju Matsuda at B&R
I have had an absolutely excellent service from Kaiju Matsuda of the Japan Desk at Benham & Reeves. Always professional, thorough and courteous and ready with a prompt solution to any issue. Many thanks Kaiju!
Sarah · 20 January 2026
Agent replied · 24 February 2026
Hi Sarah, we are thrilled to hear you've had such a great service experience with our Japan Desk team. Kaiju is very encouraged to see this. Thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleWe have been with Benham & Reeves for more than 3 years with a renting flat in Colindale. Kayleigh Weston, the Property Manager is very amazing. She always give us great help for every issue with the flat. She responds fast and give us excellent services, not to mention her follow-up actions are so reliable and trust-worthy. She brought in a very good middle-man services between the Landlord and ourselves. Highly recommended to everyone who want to get a completely trouble-free and great hand to help in property management.
Irene · 27 July 2024
Agent replied · 26 August 2024
Hi Mrs Wong, we appreciate you sharing a five star rating here and are thrilled to hear you've had such a great service experience from Kayleigh in our property management team. We are glad you have benefited from our expertise and things are working well for you as a Landlord. We value your continued custom.
- Ruth, B&R
★★★★★ 5/5
Trustpilot5 Stars - Stress-Free Move Thanks to Rahim
Moving house can be a nightmare, but Rahim at Benham and Reeves made the entire process smooth and stress-free. Rahim was a professional, efficient, and had the right amount of empathy. He was patient and available to answer our questions (and believe me, we had a lot!).Rahim understood exactly what my husband and I were looking for in a new home. Communication was excellent throughout. I was kept informed every step of the way, and Rahim was always prompt and responsive. Overall, I couldn't be happier with the service I received from Rahim. And also Raj, who helped us with links and keys to our property.
Rashma · 16 July 2024
Agent replied · 24 August 2024
Thank you Rashma for this lovely service feedback with Rahim and Raj are thrilled to see, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service provided by Ivan Hrissimov
Excellent service provided by Ivan Hrissimov as always - highly responsive, great attention to detail and very professional - could not ask for a better lettings agent. Thanks Ivan for your hard work!
Mrs · 24 January 2026
Agent replied · 24 February 2026
Hi Mrs B, we appreciate you sharing a five star rating here and are very pleased to hear you continue to have a great service experience from our Highgate lettings team. We are glad you are benefiting from Ivan's expertise and things are working well for you as a Landlord. We value your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleI’m very satisfied for the service and kindness&loyality !
Many thanks to Rahim and Anne from Colindale brunch ⭐️⭐️⭐️⭐️⭐️
I’m very fortunate to have them 🥰 …
Anna · 13 March 2026
Agent replied · 13 April 2026
Hi Anna, thanks for sharing a five star rating here for our Colindale letting agents. Rahim and Anne and very pleased to see this. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience working with Abbas Efir
I have been dealing with Abbas in the last 18 months. He is a member of the property management team that handles the rental of my flat.Abbas is reliable, and I can count on him to liaise with service providers and follow up on issues. He comes across as a mindful person. He is responsive, and I really enjoy working with him. I wish Abbas all the very best in his career.RegardsCheng
Wei · 14 October 2024
Agent replied · 23 October 2024
Hi Cheng, thank you for sharing a five star rating here. We're very pleased to hear your property management service expectations are being exceeded. Abbas and all of the property management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience with Benham and Reeves
I leased my flat in March 2021, with the assistance of Wesley. At that time we were still under covid restrictions. Wesley was understanding and very helpful, my move in went smoothly with no stress.Since then I have renewed lease 3 times. Wesley and Veronica have been on hand each year to assist me and I greatly appreciate their efforts to help me secure a new lease. I have had, on occasion, called the Management Department re. maintenance required, response and organising contractors is fast and efficient. The team in the Leasing and Property Management is highly professional, efficient and delivering a very good service.Sandra Dalton
Sandra · 19 May 2024
Agent replied · 24 August 2024
Hi Sandra, we're very pleased to hear you are having a great service experience renting with us since March 2021 and glad to hear you have found Wesley and Veronica so helpful during this time. We appreciate your custom and for sharing a five star rating here.- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service by Mr Di Gong and his team
Mr Di Gong and his team did an excellent job in handling our letting and he worked really hard round the clock to ensure that we are able to move in quickly with ease. Joanna assisted with the move-in process and it all went smoothly without any hiccups. They addressed our questions promptly and we felt assured working with them.Would highly recommend them to anyone looking for their next letting/property!
Junhan · 23 October 2024
Agent replied · 24 December 2024
Hi Junhan, thanks very much for sharing a five star rating here Di and Joanna in our lettings and property management team are pleased to see. We're glad we have met your service expectations and the tenancy set up and process has gone smoothly for you. - Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience
We received a very good service with fast communication by Di and Joanna. Everything was clear and assuring throughout the moving process.
YH · 18 March 2026
Agent replied · 11 June 2026
Hi YH, thanks for sharing a five star rating here for the service you've had with Di and Joanna in our lettings team, we are very pleased to hear you've felt so well supported throughout.
- Ruth, B&R
★★★★★ 5/5
TrustpilotBig thanks to the team at B&R
"Big thanks to the team at B&R! You were really helpful and managed to find a tenant super quickly. You also made all the pre-tenancy stuff easy to deal with. Great service!"
S.K · 10 December 2025
Agent replied · 26 December 2025
Hi SK, thank you for sharing a five star rating here, we are thrilled to hear you've been having such a great service experience and that things are working well for you as a Landlord with Benham and Reeves. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotDinesh is very responsible end to end…
Dinesh is very responsible end to end and always replies super fast
Ivy · 18 May 2026
Agent replied · 11 June 2026
Thank you Ivy, we're thrilled to hear you've had such a great service experience from Dinesh in our East London sales team. We are glad to hear he has been so responsive. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleI can’t thank Kayleigh Weston enough for her exceptional service. She’s always quick to step in and resolve any issues I’ve had with the property, handling everything with professionalism and care. She even went above and beyond by negotiating discounts for items I needed, without me even asking! Her dedication and attention to detail truly make a difference. I highly appreciate for considering my request.
Mozhgan · 11 October 2024
Agent replied · 9 November 2024
Hi Mozhgan, thank you for your kind ackowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded, Kayleigh and all of the Colindale lettings team are very pleased to see this.
- Ruth, B&R
★★★★★ 5/5
TrustpilotSupportive
Shali and Darcey were quite supportive in the entire process.
Clement · 8 May 2026
Agent replied · 11 June 2026
Hi Clement, we're pleased to hear you've had such a good service experience from Shali and Darcey in our lettings team, thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleCould be the best estate agent in London. We have lived here for over four years, and everything has gone smoothly, entirely thanks to their staff, who helped us find this property and resolved the housing issues and constraints that once held us back, allowing us to pursue our goals without worry. We would like to express our sincere gratitude to their company for all they have done.
Kht · 13 February 2026
Agent replied · 21 June 2024
Thanks very much for your lovely review, we're thrilled to hear you had such a great service experience at our Beaufort Park branch.
- Emily, B&R
★★★★★ 5/5
TrustpilotTeamwork Delivering Results!
Benham & Reeves (B&R) have done a great job in selling this flat. Big thanks to Nick at Beaufort Park Office for managing the process from the beginning to completion.Clear and frequent communication; efficient responses; and a real "can do" attitude, made this transaction happen.B&R knowledge and network at Beaufort Park is an invaluable and effective asset.Happy to recommend B&R and confident in their ability to deliver results!
STEVE · 26 June 2024
Agent replied · 24 August 2024
Hi Steve, it's great to see your five star rating and wonderful feedback here. We are thrilled to know you've had a great service experience from us with the selling of your apartment. Thank you very much for your continued custom, we appreciate it. - Ruth, B&R
★★★★★ 5/5
TrustpilotFantastic experience with my lettings…
Fantastic experience with my lettings agent Dele Lawal. Many thanks to Sylvie as well for always being on top of things
Isabel · 13 January 2026
Agent replied · 24 February 2026
Hi Isabel, we are glad to hear you are having such a fantastic experience letting your property with Benham and Reeves Hampstead. Our team are thrilled to see your kind feedback here, thank you.
- Ruth, B&R
★★★★★ 5/5
GoogleI had the pleasure of working with Nick Grossi to sell my apartment, and I couldn't be happier with the experience. Nick's professionalism, expertise, and dedication truly set him apart. From our initial meeting to the final closing, he consistently went above and beyond to ensure a smooth and successful sale.
Nick's knowledge of the real estate market was evident throughout the entire process. He provided valuable insights and guidance, helping me to accurately price my property and attract potential buyers. His marketing strategy was outstanding, showcasing my apartment in the best possible light and reaching a wide audience.
One of the standout qualities of Nick is his excellent communication skills. He kept me informed every step of the way, promptly answering my questions and addressing any concerns I had. I always felt like a top priority, and that level of personal attention made a significant difference.
Chun · 25 September 2023
Agent replied · 22 February 2024
Thank you very much for your very kind feedback and five star rating which Nick and the Sales team are thrilled to see here. We are very pleased to hear that we met your service expectations and glad you benefited from Nick's expertise, we value your custom.
- David M, B&R
★★★★★ 5/5
TrustpilotExtremely helpful and timely service
I couldn’t recommend Benham and Reeves, particularly Kyle and Veronica highly enough. From the initial viewing till now, they have remained the most professional estate agents I have worked with. My flat is managed by Francesca, who is incredibly helpful and responds quickly too whenever there are any issues.Thank you, Benham and Reeves, for your timely assistance and professionalism
Sunny · 28 October 2024
Agent replied · 24 December 2024
Hi Sunny Kim, we're really pleased to hear you've had such a positive service experience with Benham and Reeves and are are glad you've benefited from Francesca's property management expertise. We appreciate your custom and five star rating shared here. - Ruth, B&R
★★★★★ 5/5
TrustpilotI had the pleasure of working with Nick…
I had the pleasure of working with Nick Grossi to sell my apartment, and I couldn't be happier with the experience. Nick's professionalism, expertise, and dedication truly set him apart. From our initial meeting to the final closing, he consistently went above and beyond to ensure a smooth and successful sale.Nick's knowledge of the real estate market was evident throughout the entire process. He provided valuable insights and guidance, helping me to accurately price my property and attract potential buyers. His marketing strategy was outstanding, showcasing my apartment in the best possible light and reaching a wide audience.One of the standout qualities of Nick is his excellent communication skills. He kept me informed every step of the way, promptly answering my questions and addressing any concerns I had. I always felt like a top priority, and that level of personal attention made a significant difference.
Chun · 1 September 2023
Agent replied · 21 February 2024
Thank you very much for your very kind feedback and five star rating which Nick and the Sales team are thrilled to see here. We are very pleased to hear that we met your service expectations and glad you benefited from Nick's expertise, we value your custom.- David M, B&R
★★★★★ 5/5
GoogleHighly recommend the Agency as a tenant renting here for over 5 years. Kayleigh Weston is one of the most attentive, committed and dedicated members of the team. During my annual inspection I reported an issue with the old sofa which I wanted to be replaced by the landlord. From the moment I reported the issue, Kayleigh was prompt in her response, displaying a high level of professionalism and efficiency. She listened attentively to my concerns, making me feel heard and valued as a tenant. What stood out to me the most was her dedication to solving the problem as quickly as possible. She communicated with the landlord herself which made the whole process quick and easy.Within only a week, a new sofa has been delivered and old has been disposed of together with a rug. I highly recommend their services to anyone seeking a well-managed property with a dedicated and efficient management team.
Thank you once again for your outstanding support, Kayleigh!
Nigora · 26 August 2023
Agent replied · 22 February 2024
Hi Nigora, its to great to hear you are so happy with the property management service you are receiving. Kayleigh and the team are very pleased to see your comments shared here with your five star rating.
- Emily, B&R
★★★★★ 5/5
TrustpilotLily is exceptional
Lily is exceptional. She’s the most resourceful person I’ve ever worked with , and I’m extremely pleased with B&R, particularly because of her.
Doruk · 9 December 2025
Agent replied · 24 August 2024
Hi Doruk, thanks for your lovely feedback and five star rating. We are pleased to hear Lily has made your Lettings service experience a good one. Thanks for your custom.
- Ruth, B&R
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