Trusted Agent profile · London
★★★★★
496 reviews across 2 platforms
107 Fleet Street, London, EC4A 2AB
Part of Benham and Reeves, see every office.
Benham and Reeves's office in London, at 107 Fleet Street, is rated 4.6 out of 5 across 496 reviews on two platforms, including 68 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Benham and Reeves City of London hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleArranging a rental agreement with Deimante and Rosie was very straight forward and they were always quick to answer any questions I had. I would highly recommend their services.
Hi Kaden, we're glad to hear you have found the tenancy application process straightforward and that our City lettings team were able to assist you efficiently throughout. Thank you for sharing a five star rating here, it's appreciated. - Emily, B&R
5/5
TrustpilotBenham and Reeves are a great letting…
Benham and Reeves are a great letting agency , they are fair on both sides owner/tenant. Francesca is really helpful and very responsive. She did a great job in following up with the owner and getting the tasks completed . Kept us well informed and did a fabulous job, really like the company.
Hi Faiz, thanks very much for rating us highly as a great letting agency, this is great to hear and thank you for the shout out to Francesca who appreciates you ackowledging her hard work in looking after your tenancy. It is a pleasure of course and we thank you for your custom.- Ruth, B&R
1/5
TrustpilotNever ending problems and expenses
Sadly the Agency, Agents and Landlord don’t take any responsibility after having failed informing me (tenant) about the Flat’s Fixed Hot Water/Heating Provider E.O.N. and a Faulty Boiler (repaired after having to chase days, that became weeks) I’m now being told by Syed Hussain (Property Manager) I’m liable for a Bill that I had no idea about - I asked in regards to Bills and I was told Electric, Water, Council and any I would personally want as Internet, TV license - I moved in and set up Accounts with an Electric company, Thames Water and Council.After a month I received a letter from E.O.N Heat addressed to “The Flat Occupier” I thought was a mistake. I called them and I was told they have a Fix Contract with the Development for over 70 years, they supply Hot Water and Heating, and I was told I consumed Heating and Hot Water and I owed them £90. I can’t choose a supplier for this service, and it’s incredibly expensive.In my contract there’s no mention at all of this Fix Supply for Heating and Hot Water.I had to chase to have someone coming to check the boiler, since I never used heating - we are in summer - plus I knew there was something wrong the Boiler, it would generate all the time a very high temperature in the whole property and make noises.After weeks of chasing Syed Hussain someone came in and indeed found a piece was faulty and that was the problem for the consumption of Heating, also explained me how to properly use the Boiler, I asked for this since I moved in and I was told by Syed Hussain to “watch videos on YouTube”I told the property manager I’m not responsible for that Bill since the Boiler was malfunctioning and also I was never told about this Fix Supplier.He refused in several emails, and then his final response:“The Landlord is being fare, so I have to pay half of the bill”It’s absolutely insane, now I’m having to contact The Council, Shelter, a Solicitor, and leave as many reviews as possible so nobody else gets treated as I’m being treated by Benham and Reeves.
Hi Mariana, really sorry to hear about your boiler situation. I have escalated this for a review at director level and Syed will be back in touch with you shortly. It seems the building you are living in has communal heating and if there is anything we can learn for improving our check-in process, we will review and amend it.kind regards, Emily Taylor, B&Rinfo@benhams.com
5/5
TrustpilotThe Japanese team is really wonderful
The Japanese team is really wonderful. They are professional and highly efficient. They spent only one day helping me find a suitable tenant and signed a three-year tenancy agreement.
Hi Joy, thank you for your review and kind words. We are pleased to know that you appreciated the service our Japan Desk provided and that the letting was concluded quickly and successfully for you. Thank you for your custom with Benham & Reeves. - Ruth, B&R
5/5
TrustpilotThe service and support from Benham & Reeves in finding and rental a flat.
The service and support from Benham & Reeves was first class throughout. Friendly, efficient and practical, with regular and timely communications that ensured everything went smoothly. Iveta Visnyeiova looked after me brilliantly, helping me find a property that exactly suited my needs and overseeing all the administrative process from start to finish. I would highly recommend the firm to anyone who asked.
Hi Patrick, we are very pleased to hear you've a great renting experience with Benham and Reeves. Iveta is glad to see this acknowledgement of her lettings expertise. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotSimon Sobeh along with Chris handled…
Simon Sobeh along with Chris handled the letting of my apartment and provided updates regularly Simon was professional in the handling of the letting of my apartment. Excellent service and I wish them all the best
Hi Dr Issac, we appreciate you sharing a five star rating here and are pleased to hear you are having a great service experience from Simon. Thank you for your custom.- Ruth, B&R
5/5
TrustpilotLetting with a twist!
Lisa Jane went far and beyond to allow us to enter the flat the day requested - she double checked that the deposit had arrived, negotiated with the landlord on our behalf, promptly picked up the phone when we called (many times!)- we highly recommend Benhams - Super thank you!
Hi Barbara, we appreciate you sharing a five star rating and are really pleased to hear you've had such an efficient service experience from Lisa-Jane who is one of long-standing branch managers. We are glad your rental has worked out well.- Ruth, B&R
1/5
TrustpilotB&R don't manage your property You Have To Manage B&R
Please think twice before you hire B&R services neither fully managed or partly managed. There is no communication between any of B&R departments. There is no effective management in case anything goes wrong with your rental property.There is no timely responses it takes ages to get the work doneThere is no cost effectiveness they quote over £700 for a small bedroom carpet change.There is always something wrong you will have to check even their own monthly statement otherwise they just keep your money.There is no managers even to hear why their customer are complaining. But, they will always argue that they have keep money in reserve. So, please think twice what do you expect from a Estate Agent as a landlord.
Hi Mr Yigiter, thank you very much for telling us about your service experience which certainly sounds like we fell well below our usual high standards. I understand our Head of Property Management has contacted you today to reassure you that your complaint has his full attention and if there is anything outstanding he will action accordingly.We do have branch managers at every branch and I am sorry you were not aware of this. We do value the custom of our landlords and our Directors have also been made aware of this so we can learn to do better.Kind regards, Emily Taylor, B&R
5/5
GoogleAbbas is very responsible and helps a lot!
Hi Chen, thank you for taking the time to share such lovely feedback here, your comments are really appreciated particularly by Abbas in our property management team. We are delighted you having a good service experience with Benham and Reeves. Thanks for your custom. - Emily, B&R
5/5
GoogleDeimante Nacyte has been helpful and efficient in assisting us with our property as our letting agent. We are grateful for the help rendered.
Hi Natasha, we're pleased to hear that you are having an efficient service from Deimante here in our City lettings team. We're very glad to hear that as a landlord, you feel well supported. Thank you for your continued custom. - Emily, B&R
5/5
TrustpilotNick is great
Nick is great, from the start he was very understanding and helpful
Hi Begench, thanks for sharing a five star rating here which Nick is very pleased to see. We are glad to hear you found the understanding and help that you needed. Thank you for your custom. - Emily, B&R
2/5
TrustpilotMy father passed aware 2015
My father passed in 2015 and for years they been holding into my father deposit refusing to return it until the 10 June 2020.The amount was originally agreed in Jan 2016 and since they refused to return those funds, arguing that I need to provide a letter from a solicitor that stated that I was the executor of my father estate, I didn't want to to that because would incur costs to myself of on average 256 pounds, No understanding why I need to do that because not even Banks requested such document from me and they had larger amounts. ( I provided ID, death certificate)there was a deduction to the total amount of the deposit which was agreed with the landlord on the amount in January 2016, which was different from the amount the landlord wanted to claim. However out the blue without my connect the landlord contacted the Benham and Reeves and requested the original amount he wanted to deduct given to him in November 2016 which Benham & Reeves honour with a strict understanding if there was a dispute this was going to be returned to me. This change was not verified with me and perjury was made to facilitate and Benham & Reeves. after January I was not pursuing this as it wasn't important in my life, I was in the final year at university and the loss of my father had already caused significant distractions and chaos to my life and mental state. However, I parked all the documents and emails to engage at future date.What I could not understand why my word was good enough to make decisions on deposit to my father deposit but to good enough for the deposit return to me. Earlier this year I send email to William with form and value agree and I was ignored. After waiting a few weeks and still no response, I began to ring the office's number and express my disappointment to several members of the company which confirmed someone would get in touch with me. On that same day, I receive the same response from William sorry we can't help without the letter from a solicitor(28/05/2020). To which challenged as previous why they are so special as a company that I need to provide them with such letter, I also notified him if he kept the same stance I would have no choice but take this matter via court it would. I was once again ignored.Well after a week also pass I rang the office again and complained once more and requested the matter to be escalated about William as I did before and Lady on the phone said she was going to pass that to the director and I would be hearing from them shortly.on that same day in the afternoon 12:25, I received an email from William stating that his superiors have agreed to refunds the balance as per attached so at that point I new document was generated with a different value. which I was confused by baring in mind William is the one that confirmed the landlord agree to my proposal of the deduction after I mentioned all the things it was breathed out of the contract, I was more than reasonable to agree to have some value to be dedicated which I was well within my right to contest to back in Jan 2016.I asked him to confirm is this was correct and he comes back with a response that I agree to this according to the landlord, Well I never agree to this! Why would I say yes take more money off me at a later date? When the mater on the value was already finalised? At the time, I also went through emails send sent him evidence that confirmed the value, and resent him the form at the time which I had signed of the original amount and challenging why this was changed? No explanation was provided just that they were following the landlord instructions.and by that point, I believe Benham & Reeves notice this review that I first published on 8th and Lady Lisa was taking over the matter and was going to get that resolved and asked me to be patient due to timeline it occurred and to amend my review as they were going above and beyond to get the matter sorted but it was not concluded at that stage.After a few backs and forth over a few days with Lisa, the original agreement was finally honoured, as I still had many questions why that occurred and no apologies of the mistake or logical explanations where provided and the matter was escalated to the Managing Director Vidhur on 10th June 2020, who finally offered an apology over the phone and admitted that mistakes occurred and offered a settlement which I agreed to after consulting with the family but its time to close the book on this As the matter been resolved and close, I have taken the decision to amended this from 1* to 2** and provided a more comprehensive description of the interactions. Although they might deserve 2.5 out 5, I can't score 0.5.
Hi Hiffen, we're glad we were able to get the deposit released back to you and bring some closure to this aspect of your Father's estate. We have since reviewed everything to see what lessons can be learned and we will try to prioritise such cases going forward and do more follow up to resolve things faster. Thank you for amending your review to let us know you were satisfied with the outcome. Kind regards, Emily Taylor, B&R
1/5
TrustpilotDisappointing Property Management Experience with Poor Oversight
I entrusted my property to this agency for letting and management, but unfortunately, my experience was far from satisfactory. It’s worth noting that they also operate under the name Benham and Reeves. Throughout the tenancy, I was repeatedly sent invoices to pay, which was frustrating.When I regained possession of my flat, I was deeply disheartened to find it in a state of significant disrepair. The condition was far worse than the photos provided after each tenant's departure, raising concerns about the accuracy and reliability of their documentation.It became apparent that there was a lack of thorough oversight regarding tenant behaviour and property upkeep. The agency seemed more focused on generating income than ensuring proper management of the property.Overall, my experience was highly disappointing, marked by poor management practices. I would caution others to think carefully before engaging with this agency.
Hi Tania, we are sorry to hear this now, particularly after 4 years of managing your property without any issues. I believe you are in dialogue with us and have explained that wear and tear can be subjective, but nevertheless, we share your frustration here and wish you well with your plans for the property.- Ruth, B&R
5/5
TrustpilotMr Di Gong is a property specialist
He was professional, helpful, and responsive from start to finish
Hi Panos, thanks for your kind feedback shared here for the service you've had from Di in our lettings team. We are glad you've felt well supported start to finish. Thanks for your custom. - Ruth, B&R
1/5
TrustpilotI was extremely disappointed with my…
I was extremely disappointed with my visit today. As a highly recognizable brand, I never expected to be treated so poorly. I visited the store for a simple task, cutting spare keys, and was assisted by the branch manager, William Leslie. Despite bringing all the required documentation, which two staff members had confirmed over the phone, Mr. Leslie claimed it was insufficient and needed to be presented differently. When I tried to explain, he rudely interrupted me repeatedly, refusing to listen or allow me to clarify. Shockingly, a store manager lacks basic customer service skills, cannot communicate professionally, and behaves so dismissively that his assistant had to apologize on his behalf. Could not believe that I had such a negative experience.
Hi Natalja, we are sorry to hear of your experience but we dont have a William Leslie working for Benham and Reeves and all our branch staff are listed on our website branch contact pages if you would like to check there.Would you please email us confirming the location and time of your visit so that this can be investigated. Email to complaints@benhams.comThank you, Emily, B&R
5/5
TrustpilotWe were assisted by Di Gong and Zak…
We were assisted by Di Gong and Zak Taylor in letting of a flat. They were professional, efficient, easy to work with. Zak was very helpful with our documents and assisting in our signing. He was attentive and courteous. Di was absolutely exceptional - extremely knowledgeable and experienced, insightful, provided superb advice and suggestions, prompt in responding and very conscientious.
Thank you Heather, what absolutely fantastic feedback here for Di and Zak in our White City branch. We're so pleased you've benefited from their many years' of knowledge and experience working in London lettings. Great to hear this.- David M, B&R
5/5
TrustpilotMy best experience with an Agency yet to be matched!
Honestly the best experience I have had with an agent I didn’t get into the exact mechanisms of what is a company policy and what is not but for sure people here are gems who help whenever possible and genuinely advice based on what is best for you rather than try to manipulate you into one option or another because they want to increase their profits …etc.
5/5
TrustpilotThank you Yuan Luo
Fantastic service and I couldn’t thank Yuan Luo enough for her phenomenal job ranging from arranging the appointment and dealing with queries phenomenally quick and efficiently. Unfortunately I had a few issues with the solicitor and despite this she managed to constantly get updates and keep all parties informed along the way. I would recommend their services to anyone out there.
5/5
TrustpilotExcellent customer service
Excellent customer service! In early January I spotted an apartment for rent, it was exactly what I was looking for in terms of location, price, and everything else.
Hi David, thanks for sharing such kind feedback here for the service experience you've had renting a property with Rubel and Thuraya in our Kensington lettings team. We are thrilled to hear you've felt so well supported. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotBuying property…
I was dealt by Mr Thomas Grossi.he was always very helpful and willing to assist and giviing up todate information without unnecessary delay.
Hi Abida, we are very pleased to hear you've benefited from Tom's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R
1/5
TrustpilotProperty Management not the best in the industry
I have loved dealing with Benham and Reeves especially their leasing team led by Wesley alongside Roland. They are customer-centric, polite and respond with a sense of urgency.My experience has been totally the opposite with their property management team - not only is my assigned property manager slow to respond and abrasive in terms of language, he has this misguided belief that he makes decisions on what needs to be looked at by an electrician (or other experts) and not.I gave a very thorough response with photos to add to my check in report along with an email to summarise next steps - he sent a note on the 15th of Oct saying he will review it. After a few more nudges, he then tells me we will just consider those upon end of tenancy which is not the right process - and could lead to issues later.I have dealt with M&P for 3 yrs and the quality as well as demeanour of their agents has been the exact opposite of my experience with Christopher N.I wish the property team had the same customer centric approach as the lettings team but it has not been the experience I have had so far.
Hi Jennifer, thank you for sharing your mixed experience here which we have taken note of. I can see we are in dialogue with you already regarding this offline, hopefully we can rectify things very soon for you. Thanks for your custom.- Emily, B&R
5/5
TrustpilotI rarely post reviews
I rarely post reviews, and like most people, I only post when the service is excellent (or bad). I was AMAZED with the level of service and the extra mile, the entire team at the Surrey Quays branch, went to ensure a smooth move in the process last week and a follow-up call today asking if everything is working ok. A massive thanks to Maria, Kelechi and Xiang.
Thank you Nicky, we're really glad to see your five star rating shared here and to know you had a great service experience with our Surrey Quays letting and management teams. We appreciate it,- Emily, B&R
5/5
TrustpilotBuyer- great service
I bought a property that was marketed by B&R. Very happy with the service provided and the support throughout the purchase process. Many thanks especially to Roman Salehi!
Hi Alexis, its great to hear such lovely feedback here for the service you've had from Roman in our London sales team. We are really glad to hear you've benefited from his expertise and that you've felt well supported throughout the property purchase process. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotJust renewed my contact with Benham &…
Just renewed my contact with Benham & Reeves. Many thanks to Jeff and Maria for negotiating the new contract and handle on the document work. Very smooth renewal process.I would also like to thank Francesca in helping to fix the leak issue in the flat.
Hi Mr Wong, thanks very much for your kind feedback here, we appreciate it and are very pleased to hear you have had such a great lettings and management service experience with us again. - Ruth, B&R
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Tell us what you need and we'll put you in touch. Benham and Reeves City of London hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
