How many reviews does Benham and Reeves City of London have?

Benham and Reeves City of's London office has 497 reviews across two platforms: 68 on Google, 429 on Trustpilot (across the whole business).

What is Benham and Reeves City of London's rating?

Benham and Reeves City of London is rated 4.6 out of 5 across all 497 reviews, and 4.9 out of 5 on Google from 68 reviews.

Where is Benham and Reeves City of's London office?

Benham and Reeves City of London, 107 Fleet Street, London, EC4A 2AB.

Trusted Agent profile · London

Benham and Reeves City of London reviews

4.6

★★★★★ Excellent

497 reviews across 2 platforms

107 Fleet Street, London, EC4A 2AB

Part of Benham and Reeves, see every office.

Benham and Reeves's office in London, at 107 Fleet Street, is rated 4.6 out of 5 across 497 reviews on two platforms, including 68 Google reviews rated 4.9.

4.9 / 5

Reviews on Google

This office

429

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent property managers!

1.5 years into my tenancy. I have done a full 180 on my initial view over the year.Joyce has been an excellent property manager over the past year, getting issues fixed promptly and flexible around our schedules.I can now say that I’d recommend B&H to any of my friends.

A · 9 December 2024

Agent replied · 21 February 2024

Hi AS, thank you for taking the time to update your feedback, based on your experience this past year. We are thrilled to hear the service is now as you expect, and things are working well for you. Joyce is very encouraged by this and appreciates your encouragement here. Thank you for your continued custom with Benham and Reeves.- David M, B&R

5/5

Trustpilot

The selling team at Beaufort Park (Nick…

The selling team at Beaufort Park (Nick and Thomas) were great in finding a suitable seller for us, and seeing through to completion, we thank them so much!

Gareth · 13 September 2026

Agent replied · 25 September 2026

Hi Gareth, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Nick and Thomas's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R

5/5

Google

Benham & Reeves have provided me with a reliable and efficient lettings service since 2015. Their staff Deimante Nacyte has been brilliant every year in finding first class tenants and on or top of the market rents.

Henry · 5 May 2025

Agent replied · 13 April 2026

Hi Henry, we're very pleased that as a City landlord, you've felt so well supported by our lettings team over the last 5 years. We are glad you've been able to benefit from our expertise and appreciate your custom. - Ruth, B&R

5/5

Trustpilot

Lisa-Jane was first class

Lisa-Jane was first class. She steered us through a tricky situation and we were most pleased with the outcome. Administrative help was excellent too (thank you Thuraya).

Tom · 15 August 2025

Agent replied · 27 August 2025

Hi Tom, we're thrilled to hear you've had such a good service experience and have been able to benefit from Lisa-Jane's extensive lettings expertise, this is great to hear. Thank you for your continued custom with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

Sincere thanks to Kayleigh Weston

I would like to express my sincere thanks and appreciation for the excellent check-out work performed by Kayleigh Weston, Property Manager of Benham and Reeves, London. For the first time, I have seen a professionally prepared Deposit Refund Report based on the check-out report. In addition, Kayleigh has always been responsive to my queries.

A · 14 October 2026

1/5

Trustpilot

Tenancy rental rip-off

I was very happy with Benham & Reeves in finding my tenants. I paid 8% commission for their service gladly, but had to pay this over 3 months as the rent came in. They had to advertise, screen tenants, do an inventory and keep a deposit.

Graham · 30 April 2026

Agent replied · 11 June 2026

Hi Graham, we always aim to be transparent about our fees from the outset and apply them consistently to all clients according to our Terms of Business when you instruct us. Nevertheless, we appreciate your feedback which is duly noted. - Emily, B&R

5/5

Trustpilot

We are very happy with the service that…

We are very happy with the service that provided by Yushi Tsuji and Kaiju Matsuda at B&R, they are professional, reliable and responsive.

Marisa · 3 October 2026

Agent replied · 11 October 2026

Hi Marisa, thank you for your kind feedback regarding the service you have had from our Japan Desk team at Benham and Reeves. We are glad you have felt so well supported by Yoshi and Kaiju, this is great to hear. - Emily, B&R

5/5

Trustpilot

Thank you so much

I want to thank Mark Wellington and his team (Maria and Chris) at Benham & Reeves for my three years as a tenant. The team in the letting office not only assisted whenever I had a query or problem, but they also looked after my wife and our young child, who were both new to the UK when they arrived three months after I moved into my apartment in 2019. I wish you all the best for the future and thank you on my family's behalf. Warm thanks, George

Izfa · 24 October 2022

Agent replied · 21 February 2024

Hi Izfa, thanks very much for sharing your five star rating here and for telling us how great your service experience has been as a Tenant renting with us. Mark and the Surrey Quays team really appreciate your kind comments. - Emily, B&R

1/5

Trustpilot

Bullying and harassments, deposit not returned

i cant appreciate that you quote your version of tenant law and you always trying to justify yourself. Our rights of 'quiet enjoyment' are ignored. You were also trying to not return any deposit by overcharging on everything (450 pounds for repaint one area, 200 pounds for a stain on an IKEA sofa etc.) so that we filed a claim with the deposit protection scheme. While I understand you take commissions from every party you work with (cleaning, repair, building staff, owners), this is my review of my interaction with your business, your relationship with them are irrelevant. Circulating images of my body in the surveillance, taking photos of inside from our windows, knocking at doors are not the way to solve any problem. Nobody in this agency knows how to apologize, and even in the reviews you are trying to taint me instead.If you consider casual harassment as of normal course, please read legislations on your government website Thanks to trustpilot being an open platform I can share my experience with the public. Rented five months a Nell Gwynn House in ChelseaPS: no... up till now still this attitude.. AVOID this company if you don't want to be treated this way don't rent from them.. we are not trashing you. we are exposing you. Every word here is based on evidence. we have VIDEO RECORDINGS of the building staff lingering at our windows trying to take a picture of instead so don't cover up for yourself... we stopped renting because we can't stand the shady things you do. you have not been to law school for one day and acting like you have makes it look worse. the law is not only for renters and owners.. you said that like you are exempt and no one can regulate you.. money has made you blind and you forget how to act like a human.

Charlie · 20 October 2022

Agent replied · 21 February 2024

Hi ChalisaWe tried to resolve this fairly with you and now the deposit matter is with the TDS for review. The law is here to protect the rights of tenants and landlords. Your tenancy was ended early because you breached the contract. We are disappointed that you have felt the need to trash us on every available review platform but the law will decide the outcome here. David M, B&R

5/5

Trustpilot

Super expérience

Di, Zak and Joanna helped us a lot to find our flat and we are very happy with the service provided. I recommend 100%, especially Di who did everything for us to get this tenancy. Thank you so much

Valériane · 29 May 2026

Agent replied · 11 June 2026

Hi Valeriane, Di and the lettings team are thrilled to hear you've had such a great service experience renting a property with Benham and Reeves, we are glad you've been able to benefit from the expertise provided by the team. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Benham and Reeves as an estate agents…

Benham and Reeves as an estate agents was smooth and easy, with clear communication and procceses. Kayleigh and Kyle were great agents - super informative, responsive and helpful. Any time there was an issue or need, the response was quick and the matter was fixed accordingly. I will be coming back to them for future house searches again.

Misty · 4 April 2024

Agent replied · 8 April 2024

Hi Misty, we appreciate you sharing a five star rating and are very pleased to hear you've had a great service experience from our lettings and property management team. We look forward to helping you again in your next search.- Ruth, B&R

5/5

Trustpilot

Rahim 👍

Rahim has been very helpful with my place in Beaufort Square. He met with me and recommended my flat, and he has always been available whenever I’ve had any issues or needed assistance.

Riz · 6 March 2026

5/5

Google

Abbas Efir, the Property Management Administrator, has been extremely helpful when there was a risk of double-paying our block manager for an urgent repair demand. He quickly halted the payment from his side and saved us efforts and time in retrieving the double payment from our block manager had the payment gone through. Well done Abbas and thank you! Michael Mak

Michael · 13 November 2025

Agent replied · 13 April 2026

Hi Michael, thanks for sharing your lovely feedback for the service you've been having from Abbas in our property management team. We are very pleased to hear you feel well supported as a tenant and appreciate your custom. - Emily, B&R

5/5

Trustpilot

Great Experience!

Di, Zak and Joanna are really helpful and kind during the process of my moving in to my new home.

Chenhao · 25 September 2026

Agent replied · 11 October 2026

Hi Chenhao, we are pleased to hear you've had a great service experience renting a property with Benham and Reeves. Di and Joanna are glad to hear you've felt well supported throughout the process. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Nice service

Rahim and Anne have been amazing when handling our tenancy and very patient to answer the questions

Ni · 13 October 2026

Agent replied · 14 October 2026

Hi Ni, we are very glad to hear you are having a good service experience with our Colindale lettings team. Thank you for kindly sharing your feedback here. - Emily, B&R

5/5

Trustpilot

Yoshi Tsuji Is the most amazing agent…

Yoshi Tsuji Is the most amazing agent in London. I can fully trust my property with Yoshi. Have been working with him for 5 years and this long term partnership doesn’t come for no reason.

Chen · 12 June 2026

Agent replied · 25 September 2026

Hi Chen, thank you very much for this very kind feedback acknowledging the service provided by Yoshi who heads up our Japan Desk and Shoreditch branch. We are very pleased to hear you feel so well supported and we appreciate your trust in the service provided. Thanks for your custom. - Ruth, B&R

4/5

Trustpilot

Overall nice place to live but a bit…

Overall nice place to live but a bit noisy at night if near the underground train station

Bella · 9 October 2026

Agent replied · 11 October 2026

Hi Bella, thanks for taking the time to share your feedback here. We're pleased to hear that you are enjoying living at the property and appreciate your comments about the location. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Very easy and fast process finding us a…

Very easy and fast process finding us a flat, and getting us moved in! Thanks a lot Iveta and Veronica!

EB · 19 September 2026

Agent replied · 25 September 2026

Hi EB, we're thrilled to hear you've found it easy renting a property with Benham and Reeves, thanks much for your kind feedback. - David M, B&R

5/5

Trustpilot

Dinesh was excellent during the whole…

Dinesh was excellent during the whole purchasing process

Gytautas · 12 December 2025

Agent replied · 26 December 2025

Hi Gytautas, thanks for sharing a five star rating here which Dinesh in our sales team is very pleased to see. We're glad you've found the service excellent too. - Ruth, B&R

5/5

Google

Abbas Efir has been helpful and efficient in managing our property account and the rental. Always happy to help and done his best to assist. Thank you.

Patra · 23 May 2025

Agent replied · 4 June 2025

Hi Patra, thank you very much for sharing a five star rating for our City letting agents. We are pleased to hear you feel well supported as a Landlord and your property is well looked after by Abbas in our property management team. Thank you for your continued custom, - Ruth, B&R

5/5

Trustpilot

We are satisfied with the service provided by Benham and Reeves

We are satisfied with the letting service provided by Benham and Reeves, and our agent, Amelia Wright, has offered professional advice and follow-ups.

LaiLai · 19 August 2026

Agent replied · 25 September 2026

Hi Lai Lai, we are very pleased to hear you are having a great letting service experience with Amelia in our Surrey Quays Estate Agents branch. We're glad to know you are benefiting from all the expertise provided. Thanks for your custom. - Emily, B&R

5/5

Trustpilot

Excellent and professional

Had a great experience buying a flat recently with Benham and Reeves. Roman my agent kept me updated throughout the process and was always professional, friendly and helpful. Would definitely recommend this agency and Roman in particular highl,

Fehintop · 29 April 2026

Agent replied · 11 June 2026

Hi Fehintop, thanks very much for your lovely feedback about the service you've had from Roman in our property sales team. We are thrilled to hear you've felt so well supported throughout the purchase process . Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Excellent

Excellent, efficient management of my flat sale. Jeremy was friendly and efficient from the start, visiting to provide a valuation; then promptly introducing interested buyers. He would accompany them to view the property then feed back to me with prompt updates on their level of interest, or otherwise, which made the practicalities of a potentially complicated process very easy. Jeremy was also very supportive when my own onward purchase fell through, and was able to advise me on my options to locate another purchase, without jeopardising my eventual sale. The final negotiation with my actual buyer was made very stress-free and straightforward, and the eventual move happened without a hitch.

LD · 25 October 2021

Agent replied · 21 February 2024

Thank you very much LD for telling us about your service experience with Jeremy from our Hampstead sales team. We're thrilled to hear you felt so well looked after throughout the selling process and that everything was straightforward - just as it should be. Thanks for entrusting us with your property, we were delighted to assist you.best, Emily Taylor, B&R

1/5

Trustpilot

The most unpleasant experience I’ve…

The most unpleasant experience I’ve ever had with any estate agency. Was lied to multiple times from a manager, then called the management office who told me to raise a complaint with the person who lied to me. Incredible.

Ryan · 20 April 2026

Agent replied · 11 June 2026

Hi Ryan, we’re really sorry to read this here and take feedback like this seriously. I’ve looked into this internally but have been unable to identify you from the details provided. Please can you drop an email to complaints@benhams.com with further information about which manager served you so we can investigate this fully. *EDITED 14/04* Hi Ryan, we didnt hear from you yet. Please do get in touch with a little more detail so we can look into this. Thanks, Emily, B&R

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