Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service
As a long term oversea property investors in London, We found Benham team very service-oriented and reliable in the property management services. Special mention must go to Abbas who has an exceptional skills in surpassing customers expectation, Abbas is very attentive to details, and communication skill has been excellent. Keep it up Abbas. Thank you.
Dr · 6 April 2022
Agent replied · 21 February 2024
Thank you very much Dr Wong, Abbas & all of the London property management team are very encouraged by your lovely feedback and five star rating. It's really appreciated and we will endeavour to keep up the good standard!- David M, B&R
★★★★★ 5/5
TrustpilotQilin and Claire been amazing…
Qilin and Claire been amazing throughout the process of the lettings. Very smooth very professional
Adl · 30 April 2026
Agent replied · 11 June 2026
Hi Adi, thanks for sharing such positive feedback for the service you've been having from Qilin and Claire in our Wembley lettings and property management teams. We are very pleased to hear you felt well supported throughout the lettings process.
- Emily, B&R
★★★★★ 5/5
TrustpilotVery nice talk and I got so many…
Very nice talk and I got so many information. Big thanks.
John · 29 May 2026
Agent replied · 24 October 2024
Hi John, its great to hear you have had such a great service experience with Benham and Reeves. Thanks for sharing a five star rating here in recognition, it's appreciated.
- Ruth, B&R
★★★★★ 5/5
TrustpilotI have been a landlord utilizing the…
I have been a landlord utilizing the services of Benhams and Reeves for some time now, and I must say, Dele has consistently exceeded my expectations. His dedication and professionalism shine through in every interaction. Dele has not only found me wonderful tenants but continues to do an outstanding job in managing my property. His attention to detail and proactive approach have alleviated any concerns I've had as a landlord. I confidently recommend both the company and Dele to my peers without hesitation. Thank you, Dele, for your exceptional service and commitment to excellence
Jonathan · 26 February 2024
Agent replied · 28 February 2024
Hi Jonathan, it's great to hear we are consistently exceeding your expectations as a landlord. Dele and the lettings and management team here are very pleased to see this and your five star rating. We are glad to hear our proactive approach is working well for you and really appreciate your custom and trust in us.- Ruth, B&R
★★★★★ 4/5
TrustpilotI would really like to express my…
I would really like to express my gratitude and appreciation for Francesca, our property manager. She is very prompt and detail oriented, we have never had any issues contact Ms Francesca during our stay at the property as well. She has kindly and promptly resolved all our issues related with the house and the move out. Thank you, appreciate your time and support, always 😊
Amina · 14 November 2024
Agent replied · 24 December 2024
Hi Amina, thanks for taking the time to leave such a lovely review along with your four star rating. Francesca and the property management team are thrilled to hear you've had such a good service experience renting with Benham and Reeves. Thank for your custom. - Ruth, B&R
★★★★★ 5/5
TrustpilotGreat service by Anna!
The team headed by Anna Kaplan did a brilliant job for us handling the end of one lease and securing a new tenant. All was done seamlessly. It was such a relieve with us being overseas and not having the burden to coordinate all the required stuff like tenancy termination, cleaning , vetting new tenants etc.We were kept updated throughout the process. Fully satisfied with the great customer service.Nathan
Nat · 28 October 2023
★★★★★ 5/5
Trustpilotgreat landlord agent
great landlord agent , we should know , weve been with them 8 years
Mark · 29 April 2026
Agent replied · 11 June 2026
Hi Mark, thanks for taking the time to leave this lovely feedback for the landlords service you are receiving from us. We are glad you are benefiting from all our core services and you find our team solutions-oriented which is great to hear. Thanks very much for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent Service
We rent our apartment we these guys. Had excellent service from George who we viewed the property with. We have had a few little issues and Tanya Karachorova the Property Manager has been super efficient (new dishwasher supplied and fitted in a few days for example) very helpful and friendly.
Drew · 18 August 2022
Agent replied · 21 February 2024
Thanks very much for sharing your five star rating and review here Drew.We're pleased to hear you have experienced a great lettings and property management service from our Kew Bridge team.- David M, B&R
★★★★★ 1/5
TrustpilotAn UNACCEPTABLE FOUR YEARS,at 8 Clement…
An UNACCEPTABLE FOUR YEARS,at 8 Clement Avenue / Flat 7
D · 27 May 2026
Agent replied · 11 June 2026
Hi DM, we take all reviews seriously and asked Trustpilot to provide evidence of your tenancy. They sent your name and email which does not match the name on the tenancy agreement and the email address does not match our database.
Saying that YOU have been living 4 years living at this property is being looked into by our compliance team.
WE HAVE NOT RECIEVED ANY COMPLAINT FROM THE ACTUAL TENANT AT THIS PROPERTY.
- Emily, B&R
★★★★★ 5/5
GoogleFab service! Thank you Deimante!
Leonard · 13 April 2025
Agent replied · 13 April 2026
Hi Leonard, thanks for your kind comments and five star rating, we appreciate your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotNick Hubbard has been very helpful from…
Nick Hubbard has been very helpful from the start and very understanding of the situation, he has been very easy and supportive to work with.
Tao · 27 August 2025
★★★★★ 5/5
TrustpilotVery efficient and thorough when it…
Very efficient and thorough when it comes to lettings protocols that are easily understood by us, their clients. Thank you to Greta and Tom. They also give us ample time to respond.
Jasmine · 24 January 2024
Agent replied · 21 February 2024
Hi Jasmine, thank you for leaving a five star rating and for your lovely feedback. We're glad to hear you've had a really good service experience with Greta and Tom, we appreciate it.- Emily, B&R
★★★★★ 5/5
TrustpilotPenny was fantastic and really made the…
Penny was fantastic and really made the process as stress free as possible!! Highly recommended!
Alex · 18 November 2024
Agent replied · 24 December 2024
Hi Alex, we're very pleased to hear you've had such a fantastic experience with Benham and Reeves. Penny is very glad to see this and your five star rating. Thanks very much for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotI'm happy to renew the tenancy with Raj…
I'm happy to renew the tenancy with Raj and Anne, they are professional and always helpful.I must say thank you to Kayleigh always response and assist me promptly.
Kanny · 20 March 2024
Agent replied · 21 March 2024
Hi Kanit, we are very pleased to hear you are happy with the letting and property management of your propery, Raj, Anne and Kayleigh are very glad to hear this. Thank you for sharing a five star rating too. - Ruth, B&R
★★★★★ 5/5
TrustpilotThanks Rahim for assisting us in…
Thanks Rahim for assisting us in finding our new flat. Great experience from Benham and Reeves and would definitely recommend to our friends. Keep up the good work. ThanksFrom: Robert and Glaiza
Glaiza · 19 December 2023
Agent replied · 21 February 2024
Hi Glaiza, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R
★★★★★ 5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Benham & Reeves. The service was professional, efficient, and always helpful. Yoshi Tsuji, was excellent throughout Overall, it’s been a smooth and pleasant cooperation, and I’m very satisfied with their service.
Jennifer · 7 September 2025
Agent replied · 24 October 2024
Hi Jennifer, thank you for sharing a five star rating here, we are pleased to hear you've been having such a great service experience with Yoshi in our lettings team. We are glad things are working well for you and you feel well supported. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotMany thanks for Rahim and Anne's…
Many thanks for Rahim and Anne's professional and efficient services to secure a renting property in a very short period, which relievedme from huge pressures on moving.
Gary · 18 December 2025
Agent replied · 26 December 2025
Hi Gary, thanks for sharing your feedback and five star rating here for the service you've had from Rahim and Anne in our Colindale lettings team. We are pleased to hear you've had such a smooth process renting a property with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotStrongly recommended
Thanks to Greta and Nick for helping in viewing the flat , signing the deal and finally getting the property of our liking. It’s been a pleasure working with them. Highly recommend Benham and Reeves for their professionalism.
Anand · 24 June 2023
Agent replied · 21 February 2024
Hi Anand, thanks for sharing your positive service experience here, Nick and Greta are very pleased to see this and your five star rating. We're glad you are enjoying your new home.- Emily, B&R
★★★★★ 1/5
GoogleUnresponsive and unable to deal with any issue. Would avoid at all costs. Had a horrible experience with the property manager who would not addresss the serious maintenance issues of the flat, was unable to coordinate contractors, forgot about ongoing issues when we would follow up and get confused with basic maths. I don’t see any reason why a landlord or a tenant would choose them.
Dim · 22 August 2024
Agent replied · 24 August 2024
Hi Dim, we're sorry to hear of your service experience here and are informed that our property management team are in dialogue with you to expedite things as quickly as possible. Thank you for your patience.
- Ruth, B&R
★★★★★ 5/5
TrustpilotA joy to rent with
Benham & Reeves is a joy to rent with. They cannot do enough to help you and are always there to support. Kyle and Veronica have, in particular, been wonderful. I'd recommend Benham & Reeves to anyone.
Olivia · 8 June 2026
★★★★★ 5/5
TrustpilotGo B&R
The whole organisation at B&R is clued on with empathy and understanding for their clients needs, offering a comprehensive package. Our agent Nick Hubbard is exemplary. Go Nick Hubbard
Subhas · 10 January 2024
Agent replied · 21 February 2024
Hi Subhas, thanks very much for leaving a five star rating here for Nick in our lettings team, we really appreciate it and are glad to hear we are meeting your service expectations.- Emily, B&R
★★★★★ 1/5
TrustpilotPlease consider renting elsewhere.
Extremely unprofessional and incompetent property manager. Took 5 months to reimburse me for the gas charge that the previous tenant did not clear. I moved out on 1st Oct, signed the deposit return form on 14th Oct and I still have not received my deposit back, or even an update on the process. Absolutely no communication from the property manager, who is supposed to take care of this. Most of my emails were ignored/ replied to after more than a week. Never once apologised for late communication, no courtesy whatsoever.During the tenancy, pipe leakage, non-functioning ventilation, molding were not dealt with even though complaint were sent a few times. Not to mention some unreasonable charges to the deposit for wear and tear upon moving out. This overall has been a terribly distressing renting experience. Please stay clear of this agency.
Vinh · 31 October 2023
Agent replied · 21 February 2024
Hi Vinh, we tend not to answer feedback when its given during a vacation process hence this delayed reply. After all the utility bills were paid and dilapidations were agreed with you, it looks like you settled everything amicably. We are sorry for your frustration during the process but there are alot of moving parts, most of which are outside our control. - David M, B&R
★★★★★ 5/5
GoogleI worked with Deimante and she was amazing. The apartment that she got for me is really special and the entire experience was really nice. She is definitely a professional and you will be lucky if you get to work with her :)PositiveResponsiveness, Quality, Professionalism
Florin · 25 August 2022
Agent replied · 23 February 2024
Thank you Florin, so kind of you to provide this lovely review of the service you have recieved. Deimante and the branch staff are really pleased to know you had such a great experience with us.
best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotA great service from B&R
I let my flat through B&R and find them to be really efficient. Kayleigh Weston is so easy to deal with and really responsive.
Jamie · 2 April 2024
Agent replied · 4 April 2024
Thank you very much for taking the time to tell us about the efficient service you are receiving from Kayleigh in property management, we appreciate you sharing a five star rating here which is a great encouragement to the team and thank you for your continued custom.- Ruth, B&R
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