Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe used Kew branch-Daniel, Natasha, Lizzy
We used Kew branch. From start to finish, Daniel, Lizzy and Natasha were great. Professional and they sold our flat which had been on market for a long time within two weeks. Common sense approach to marketing and proactive. They also handled our next purchase and helped to chase things through do we met stamp duty saving. Very pleased. We’ve learnt it’s worth paying a bit extra in commission if it gets the job done.
Lisa · 27 March 2021
Agent replied · 12 June 2024
Thank you so much for the five star review. Daniel, Lizzy and Natasha are so pleased you're happy. We hope we can help you again in the future. All the best
★★★★★ 5/5
TrustpilotVanessa is a true professional
Vanessa is a true professional. She is always available and answers our inquiries straight away. She is very pleasant and nothing is too much trouble. We are really pleased that she is looking after our property Dr and Mrs Joshi
Hasmukh · 5 July 2024
Agent replied · 12 June 2024
Hi Hasmukh,Thank you for taking the time to leave this great review! We're so pleased to hear how Tamara and Gary are able to offer such an exceptional service as your agents. We look forward to continue to work with you and wish you all the best.
★★★★★ 5/5
TrustpilotOutstanding team
The Fulham team led by Abbie were outstanding and extremely efficient in finding tenants, going through the process to onboard and carrying out all the relevant checks. Very professional, exceedingly competent and knowledgeable and courteous in their approach.
MAK · 6 August 2024
Agent replied · 23 August 2024
Hi Mak, thank you for sharing your experience with our Fulham team. Wishing you all the best for the future!
★★★★★ 1/5
Trustpilotavoid, dont recommend. fake and greedy
a very greedy, all i care - is money attitude agencyviewed a lovely flat in Chiswick - i've put a reasonable offer. i was told that there is a high demand for this place and that i should offer 36monts with no break clause. at the end i was informed that we were outbid by "£25"Jasmine and all this agency cares only about money. who will sign 36months no break clause contract? im sure our offer never reach landlord at allavoid, dont recommend
Tom · 9 November 2024
Agent replied · 12 June 2024
Hi Tom, thank you for your glowing review of Siannie and Jonathan. It's amazing to hear you've let your property with us for a number of years and they have both been on hand when needed. Best wishes!
★★★★★ 5/5
TrustpilotExcellent care and customer service
Excellent care and customer service. I dealt with Abbi Harap and she was very responsive and found me what I was looking for very quickly. I enjoyed dealing with her and she took all my concerns into account given and explained anything that was unclear. When Abbi wasn't available the other team members would avail themselves to assist.
Sthembile · 8 May 2023
Agent replied · 12 June 2024
Hi there,It's fantastic to hear how Abbi was able to offer an excellent service. We wish you all the best. and please do reach out if you need any further assistance.
★★★★★ 5/5
TrustpilotWould use again, Bobby went above and beyond
I called to query about letting my property out in Blackheath the agent called me and advised they had a viewing the next day, Bobby later returned and we discussed the tenant was looking for a fully furnished property, they arranged all furniture/ delivery/ cleaning for a very reasonable price and the property was let within a week for 3 years- the rates were also very good, Bobby was very knowledgeable
Daniel · 10 November 2021
Agent replied · 12 June 2024
Thank you for the five-star review!
★★★★★ 1/5
TrustpilotSHARKS
SHARKS. ONE GIANT CALL CENTRE AND NO CUSTOMERS SERVICE KNOWLEDGE OR CONTINUITY WHATSOEVER . AND UTTER SHARKS.
Natasha · 23 July 2026
Agent replied · 23 September 2026
We’re sorry to hear about your experience, Natasha. Providing great customer service is our priority, and we appreciate your feedback. Thank you for sharing your thoughts.
★★★★★ 5/5
TrustpilotI recently made a purchase via…
I recently made a purchase via Chesterton on the Isle of Dogs. Andreas was great through the whole proccess from offer to completion. And made the journey as stress free as is possible with a property purchase.
Lawrence · 14 August 2024
Agent replied · 23 August 2024
Hi Lawrence, congratulations on your new home and we're happy to hear that Andreas made the process stress free. Wishing you all the best!
★★★★★ 5/5
TrustpilotConor Bunn
Conor Bunn! A fantastic agent who helped us with our flat purchase. Conor was extremely helpful and always there for support throughout the process. Top marks for Conor, and I would certainly work with him again.
Ben · 29 August 2024
Agent replied · 28 October 2024
Hi Ben, congratulations on your new home and thank you for sharing your experience with Conor. We wish you all the best for the future!
★★★★★ 5/5
TrustpilotHannah was so helpful and thanks to her…
Hannah was so helpful and thanks to her we didn't have any problem. And I know that if we need something she will happy to help us again.
Emre · 16 December 2024
Agent replied · 24 December 2024
Hi Emre, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotJuliette is the best
Juliette has been an amazing partner on my quite specific and urgent flat search. She understands my style, must haves, and parameters. Always punctual and with a great attitude - couldn’t be better. Highly recommend her.
Nicole · 13 August 2024
Agent replied · 23 August 2024
Hi Nicole, we're happy to hear you would recommend Juliette when searching for a rental. Please do let us know if you need anything else and we'll be happy to help!
★★★★★ 5/5
TrustpilotExcellent Renewal
Excellent: Amanda Goodman (Senior Tenancy Consultant Renewals) handled the process of renewing my lease with great aptitude and an equal measure of consideration, kindness and professional dedication. It was swift and soundly delivered, with the reassurance that genuine courtesy affords and that builds trust; following up with me on the phone and progressing the negotiation with grace, certainty and an appropriate touch of good humour. I was pleasantly surprised by Chesterons and it was Amanda who was the best ambassador they could hope for.
Sir · 16 October 2024
Agent replied · 28 October 2024
Hi Sir Giles, thank you for taking the time to write a great review and sharing your experience with Amanda. We are so glad she was professional and considerate. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotSuperb property management agent
Lucy has been amazing in helping us follow-up on all the issues that we’ve had with our home. She’s very efficient and I wouldn’t hesitate to recommend Chesterton to anyone looking for a great property management agent.
Young · 22 July 2024
Agent replied · 24 December 2024
Hi Young, thank you for the kind words and sharing your experience. We are so thrilled Lucy followed up any issues and as efficient. Should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotThanks to Conor Bunn
We’ve recently been viewing properties to buy and Conor Bunn’s help throughout the process was invaluable. Friendly welcome for each viewing, good knowledge of the area and made the experience much more enjoyable. Thanks Conor
Alex · 20 August 2024
Agent replied · 23 August 2024
Hi Alex, thank you for the great review. We are so glad Conor was friendly and had good knowledge of the area making it much more enjoyable experience. We appreciate the support and should you need anything further, we will be happy to help.
★★★★★ 5/5
TrustpilotOrchid Ho is very helpful and…
Orchid Ho is very helpful and thoughtful. She replied my email shortly, clarified my concern clearly and explain my question in details.Thank you Orchid ! Much appeciated!
Fish · 21 December 2024
Agent replied · 12 June 2024
Thank you for your review. We are pleased to hear this!
★★★★★ 5/5
TrustpilotI had the pleasure of dealing with…
I had the pleasure of dealing with Juliette when renting a property recently.She was fantastic, amidst a world of very tricky estate agents. Thank you Juliette for being super helpful and finding me a new home!!
Lee · 1 August 2024
Agent replied · 12 June 2024
Thanks for your review Lee! We are so pleased to hear of your experience with Chestertons.
★★★★★ 5/5
TrustpilotConor Bunn
Conor is a delight to work with. Incredibly professional, an excellent communicator, with a great sense of humor! Would recommended that anyone looking in Central London get in contact with him.Thanks for your help, Conor!
Tarek · 16 August 2024
Agent replied · 23 August 2024
Hi Tarek, thank you for leaving a review for Conor. It's great to hear that you would recommend him to anyone thinking of moving in Central London. Please let us know if you need any help in the future!
★★★★★ 5/5
TrustpilotEllina made the toughest part of a relocation the easiest!
I had just moved back to London, and was managing a lot of moving pieces. The easiest out of them all was finding my new home with Ellina. Ellina made the whole experience super easy. She understood my then current situation and went above and beyond to help guide me through the process.Great communication, on top off each step along the way, many many thanks Elllina!
Garth · 6 April 2022
Agent replied · 12 June 2024
Thank you for your review. We are pleased to hear this!
★★★★★ 5/5
TrustpilotCan’t thank Ravi enough for his…
Can’t thank Ravi enough for his commitment and attitude to his work. He clearly loves his job and goes the extra mile to offer advice, assistance in a very friendly but professional manner.He told us very useful information regarding the local area, such as supermarkets, schools and transport links.I wish him every success in his career as he deserves to go far
Caroline · 23 September 2022
Agent replied · 12 June 2024
Thank you for sharing Caroline!
★★★★★ 5/5
TrustpilotJuliette has been an absolute superstar…
Juliette has been an absolute superstar in helping me find my apartment in London. She is so prompt and helpful in her responses, i'm grateful to have had her help in finding my dream apartment!
Hillary · 7 August 2024
Agent replied · 23 August 2024
Hi Hillary, thank you for your review. We're happy to hear Juliette found you your dream home and we wish you all the best for the future!
★★★★★ 5/5
TrustpilotGreat Experience
Great staff and very friendly. Special thanks to Niema Latif, the agent who is always there when I need her and never hesitates to respond quickly and explicitly. Your time, effort and patience are truly appreciated!
Ala · 16 July 2024
Agent replied · 23 August 2024
Hi Ala, thank you for taking the time to write a great review. We are so glad Niema was quick to respond. We appreciate the kind words and are always happy to help.
★★★★★ 5/5
TrustpilotGregor was amazing
Gregor was amazing. We had wonderful showing by someone who really knew the area and in addition to that, he gave us great restaurant and show recommendations as well. Really fantastic!
Krista · 25 September 2024
Agent replied · 28 October 2024
Hi Krista, thanks for sharing your experience with Gregor. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotSimply great
Simply great! Better than I could have ever asked for! I had the chance of being in contact with the lovely Georgina Mepham and signed the property of my dreams in no time. Great responsiveness, available, always a smile on her face, agile, never says no, quick and trustworthy. Georgina made a stressful period so easy & stressfree. Highly recommend!
Maud · 17 October 2022
Agent replied · 12 June 2024
We are so pleased to hear that you found the property of your dreams and that Georgina was able to make it stress-free for you. Thank you for this lovely review, wishing you all the best in your new home!
★★★★★ 2/5
TrustpilotLost interest once the letting was done
They seemed keen and helpful when they wanted to win the letting from my existing agent. But in retrospect if was just being pushy. When the letting was near completion with the other agent they got an offer and piled a lot of pressure on me to accept their one - multiple calls and emails etc. from different agents on their team. Big let down once I made clear I was sticking to the offer I had already accepted - they refused to return the keys that they could not wait to collect a couple of weeks earlier. The said I could collect them but as I don't even live in the same city and was happy to have them posted this seemed a bit of a turnaround. A shoddy little piece of poor customer service that leaves a bad taste.
Paul · 31 August 2024
Agent replied · 28 October 2024
Hi Paul, thanks for your review. We understand you accepted another offer and advised you to collect the keys from our office. This is often the quickest and safest method to secure keys, the property being minutes from our office. We wish you well in your tenancy.
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